Wonderful experience here, I would highly recommend buying from these guys. Bejay was excellent to deal with, he was very upfront and honest, charismatic, down to earth, and really listened to what I wanted. He wasn’t pushy at all and at the end of the day, I walked, or rather, drove away with a fantastic car that I am extremely happy with. The whole team was absolutely wonderful, including JJ, the sales manager who was very kind and professional, Nicole, who got all of the financing details finished and was very sweet and helpful, Andy, who helped me with the insurance and really listened to my budget, and Jessica, who leant me her almond milk for my coffee. Overall, very happy with my experience, thank you so much to everyone for making my experience so wonderful :)
Went for service and diagnosis on Car..so far so good.. I have to have a lot of work done on the Car...have appointment to go back...I like the look of the place and was very satisfied with their approach...
Wheaton is a great place to buy a car. I live a few hours away so my search was online. Rob was so helpful, thoughtful and understanding of my requirements and the whole experience was as easy as could be. The car is absolutely perfect for me and I am very happy.
I came to get a key cut for my car, appointment was made for this morning. When I arrived I found out that they forgot to have the key cut, and forgot to notify me. Since I am coming from out of town their solution was for me to pay the $85 for the key and drive it down to the locksmith pay the locksmith and drive the key back for them to program it, and pay for programing. At first I thought this was a reasonable solution and I paid the money for the key and when I asked for the locksmith location, I was advised it was 20 minutes away in downtown Nanaimo on Nichol Street. I decided I did not want to take an hour (both ways) out of my day to move a key from their location to the locksmith due to their error, or drive downtown Nichols Street as i haven't been in that area before. So I had my money refunded for the key that I just purchased and drove the hour back home. Very upset, what a waste of time, they should of drove the key themselves, and programmed it. I don't understand why I would do all the leg work for a 15 min, computer job of programming( service attendant words- 15 mins) for 250 dollars
The people I dealt with at Wheaton Hyundai were extremely knowledgeable, patient, and helpful, and they went out of their way to make sure I could confidently buy a gorgeous Santa Fe Ltd. Very happy! If you’re looking to purchase a vehicle, don’t look any further. In particular, thanks Gage, Nicole, and Josh!
Very impressed with Wheaton Hyundai's service department -- service manager Brodie and the technicians who replaced the motor in our Sonata. Excellent experience; will be back.
My vehicle was not sanitized after service. No indication of self isolation, mask wearing or sanitizer available.
I've visited before, and everyone is so kind and helpful! I'd also love to win this trip and sleep under the stars🤞
When I was looking for a car Wheaton Hyundai was nothing but polite and respectful, there staff was amazing and I highly recommend them
Maybe an awesome place to confidently purchase your next dream vehicle
I had my Accent towed to Wheaton on a warranty repair and, even though I was not a client of the dealership, I got great service. I was treated with consideration and courtesy during the whole process. Highly recommend this dealership.
Excellent service! Thanks to Ben for all the help today!
Had a super great experience at Wheaton Hyundai! Ran into the right sales associate at the right time and just felt very welcomed. BEST PART: NOT PUSHED AT ALL!!! Will 100% be recommending Wheaton Hyundai to my family and friends.
I haven't shopped here yet but I will definitely check them out next time I am in the market for a Hyundai. Meanwhile, this is me trying to get contest entries.
Highly recommend shopping here for your next vehicle! Great service, friendly faces and very helpful :)
I have bought a couple cars from Hyundai Nanaimo and have had them serviced here, friendly staff and was always a happy customer.
Amazing customer service from both sides of the store.
super friendly staff.
Much as I feel the need, I will refrain from using profanity when describing one of the worst experiences I've had at a dealer ship service center.
Due to my loss of employment due to Covid, my wife and I are down to one vehicle which she uses for work (our only income). This morning she discovered her tire was flat and needed to be replaced. Since we bought her car there we "assumed" we we be treated as valued customers but ... you know the old expression about assuming.
When I spoke to the person who answered the phone I explained our dilemma and the need to have as little down time as possible he checked his booking sheet and was given an appointment time. When we arrived to have the tire changed, a 20 minute procedure (30 for the new guy", we were told that it the car wouldn't be ready for at least an hour and a half but we were more than welcome to wait it out in their blistering hot showroom.
Rather than apologize, the manchild I was dealing with obviously had no understanding of the "customer service" concept. His attitude was kurt, rude and dis-respectable. Trump like in fact. I'm too old to deal with self important people like him anymore. Especially ones who are still wet behind the ears.
I don't loose my cool very easily but after a really bad day and his snide and condescending attitude, from a pup younger than my boys no less, he's lucky I didn't leap over the counter and "correct" his attitude. I'm too old to deal with self important people like him anymore.
After today's experience, we will never set foot in that dealership again and until the manchild is fired and replaced with someone with a genial personality and a willingness to help, I suggest you all avoid it too.
Love my Kona EV! Very well built and such smart use of space. I honestly do not have a complaint about it.
Josh is a great salesman! Genuine and extremely knowledgeable. We went in with a budget and the type of vehicle we were interested in and Josh came up with the perfect car.
I highly recommend Wheaton Hyundai for both their amazing vehicles and outstanding service.
I had standard service done on my car at Wheaton Hyundai in Nanaimo on April 18th. Excellent service! I was so thankful that they were open during Covid 19. They even gave me a little gift for my birthday! There is no other place I trust with my car! Thank you!!
Went in for an airbag recall service notice, was quoted one hour service but they only took 45 and I got a free car wash. Nice going! Good service, polite and they had free coffee.
Huge thank you to Ben Lake at Wheaton Hyundai who went above and beyond to get us the used vehicle we wanted which came with exceptionally low mileage and a fair price. Both Ben and Wheaton made sure the vehicle was in pristine condition both mechanically and aesthetically. Ben knew we wanted a hassle-free process in purchasing a second family vehicle and he more than delivered throughout the entire process. I have no hesitation in highly recommending Wheaton Hyundai and specifically Ben if you're in the market for a vehicle.
The place is representative of the worst parts of a dealership.
I bought a new Kona EV from here recently. Here's the kicker, because of the high demand, there is no haggling. We went and were happy to pay the agreed upon price. Somehow the entire experience, and what followed even more so, felt us feeling like we needed to take a shower.
The offer sheet (which is really just the sticker price, keep in mind) comes in front of us. We put our deposit down when the government rebate was 10,000, and confirmed in July with the Sales Rep that we would still qualify. He assured us that was the case and had never followed up since. The government put a 90 day limit on the previous amount -- not a huge deal, but I'd expect a sales rep to at least inform future customers of changes to set expectations.
Written on the sales sheet, verbatim -- "a VERY GENEROUS $8000 rebate." The sales guy then proceeds to tell us the manager doesn't like to sell the EV vehicles because he "is losing money on every one."
Two things. The rebate has nothing to do with the dealership, it is directly from the government. How can you be selling a car for sticker price and losing money on it, and why is that even remotely relevant to be telling a customer who is paying full price for the vehicle?
The sales person was not knowledgeable about the vehicle. That's fine, I had done my own research. I didn't need him to show me around, and I was totally fine with the pickup experience. He was a nice guy.
There are parts that are missing between the 2019 and the 2020 model that we were not informed about, and then told we'd have to pay the difference. He was apologetic, and offered to throw in floor mats -- which we were fine with. The process took multiple days to complete, and we had to be diligent to follow up. But we were fine walking out of the dealership, despite feeling like we needed to take a shower from needing to constantly read the fine print and say no to up sells. It a dealership, and this is how some run, even if it isn't what you hope for as a consumer.
A few days pass, and I'm happy with the vehicle. I stop in to ask some questions of the Service Manager, as the front collision sensor has been warning me it is on and off. Just wanted to check in, as I haven't had a vehicle with that feature. In the first 2 minutes of our conversation, as I'm describing the problem he says, "We can certainly take a look, but I have to warn you that if we don't find anything wrong, we'll have to charge you for our time." I'm floored that it is even a part of the conversation, as opposed to advising me to let it settle and if it continues to give them a call to set up an appointment.
In my time of working with dealers from other car companies, I've never had a service individual say something like that. I've had techs in my car driving with me to try to track down noises and more, and they were happy to do it. This is the first time I've met the guy, and he's telling me that it is my problem to diagnose a real problem, otherwise I have to pay them.
Follow up a week later. I fill out the feedback from from Hyundai Canada about my experience, recounting much of this but giving mostly positive feedback. The form asks explicitly for honest feedback.
My sales rep texts me within 15 minutes of hitting submit, "Its come to my attention that you absolutely trashed us on the CSI email. If my language has offended you Ii apologize and i wish you would have brought that up to me or my general manager." Again, my comments recounted the experience (mostly related to the sales manager and of the service manager, not the rep), but were mostly positive. I offered to sit down and talk it through, to which he never responded. Take this as a word of advice, if you give anything less than a glowing report, they'll abandon you.
Hyundai Canada has now informed me that the dealer has told them the mats are no longer a part of the deal.
Draw what you will from this experience. We're happy with the car. What should have been straightforward turned into a real debacle.
When you see the Wheaton name you know it's a class act. My parent bought a Buick Park Avenue from Dave Wheaton in New Westminster. They were very happy!
I’m a mom of three. And as a mom we need honest answers. When buying a vehicle we need safety. When we have questions about a vehicle we need a credible reliable source.
Wheaton Hyundai gave me that. No matter my needs whether it be a vehicle or a new key I was amazed at the customer service I got in person and over the phone. They treat you like REAL people. With REAL needs. Guarantee if you call, you will get the same service as I did. I left feeling like I wanted to come back!!
Check out their Facebook page 🔥 🔥
I’m a mom of three. And as a mom we need honest answers. When buying a vehicle we need safety. When we have questions about a vehicle we need a credible reliable source.
Wheaton Hyundai gave me that. No matter my needs whether it be a vehicle or a new key I was amazed at the customer service I got in person and over the phone. They treat you like REAL people. With REAL needs. Guarantee if you call, you will get the same service as I did. I left feeling like I wanted to come back!!
Check out their Facebook page 🔥 🔥
I've heard nothing but great things from friends who have purchased at Wheaton. "Friendly, personable staff. A pleasure to work with." Keep it up Wheaton. I would definitely refer friends and family.
I had taken my previous Hyundai in for servicing to this location and was very satisfied with the service and customer service I had received!🙂
My vehicle was ready on time with the surprise of it being cleaned (vacuumed) along with a bottle of water.
Best service I have received from a dealership and I would strongly recommend them to anyone😊
Love this mall! It’s where I do my every year Christmas shopping! A weekend get away to the island has a stop at the mall 😄
Excellent staff and service. Recently purchased a vehicle from this dealership, they got us exactly what we wanted, and were able to get us in our new vehicle quickly. Love our new Elantra, highly recommend this dealership.
Excellent service and accommodating staff. Picked me up at airport and made sure the car was more than what I was expecting. Ben was awesome !
I take my 2018 Elantra sport to these guys for regular servicing. Haven't been disappointed yet. Super friendly people and easy to talk to.
I personally have not had the pleasure of buying a vehicle from Wheaton Hyundai but a friend of mine did a couple of years ago and the staff was courteous , informative and listened to her wants and needs. They sold her the perfect car and she was extremely happy with it and all of the staff!!
I liked the great help from the workers they’ve answered all my questions politely and was also patient with me. Great service here period.
Love that they are doing a Back to School shopping spree draw for our community! Means a lot when a Dealership gives back. Thank-you for the opportunity to win such a much needed spree with 3 kids.
Any time I list a for sale ad on Kijiji they spam me with trying to get me to buy a car from them. If I wanted 30% of the cars value I would just burn it and then sell it used instead.
"Hello, My name is Kristyn and I am a Business Development Coordinator here at Wheaton Hyundai Nanaimo. Right now our manager is seeking good used vehicles like yours. This is the perfect time to upgrade your ride. We have some of our lowest prices of the year on both new and used vehicles and this is the perfect time to come in. What day works this week to bring your vehicle in? Let me know and I can ensure a salesperson will be readily available to assist you."
Edit to your response: Just stop scoping Kijiji and spamming people when they post a vehicle. If an ad says no dealers... It probably means no dealers.
It took awhile to get directed properly to the service desk. Service was okay, in the end I got the service I needed.
I was very impressed with Mackenzie Sax. She helped with my trade in and was absolutely delightful, honest and very helpful. Never hesitate to answer my questions, never made me feel pressured, on the contrary I felt she really understood my goal in the transaction and my desires were met. Thanks Mackenzie, you are an honest and reliable car salesperson...so rare! Good luck with your career!
Emailed last week for
Carfax and info about 2 new cars on their website. A low km Tucson ( 75000 km) and a sportage (122km)
Sales manager asked “ which ones”..: I replied with pictures of the ads.
The ads were new just posted ads stating the VIN and everything.
24 Hours went by and no reply from sales manager so we drove from Victoria to Nanaimo thinking he was busy.
No just Inept at doing a good job.
Get there and young sales
Man tells us the Tucson has a blown engine.
Couldn’t find the other one.
To this date no reply from sales “ manager”.
We emailed general manager and he apologized. Can not shut barn door after horse gets out.
I asked
For fuel compensation; ( $50) to which there was no reply.
This drives me. It is illegal and unethical to advertise something when it is not available.
Have a nice day.
The Wheaton Hyundai general manager is just the best! He handled a difficult situation with honesty, knowledge, diplomacy and fairness. It's no wonder his staff speaks so highly of him.
When I went to the dealership to pick up my new vehicle, the staff I dealt with were pleasant and professional. Thank you Niki and Derek for all your help. You were both very knowledgeable and a pleasure to spend an afternoon with.
I will highly recommend Wheaton Hyundai to my friends and family. I am really enjoying my new Kona, and I would not hesitate to purchase another vehicle at Wheaton Hyundai.
Thanks again,
Linda
Very helpful staff wirth helpful info re my Hyundai. Best car to my knowledge
We were very impressed with this car dealership! Ben was our sales associate and he was very patient, accommodating, professional, passionate and knowledgeable about the cars! After test driving several cars, Ben was very helpful in narrowing down our indecisiveness and we went home with our perfect car. Scott was great on the financial end and we were overall very impressed with our experience.
Got a car from Scott and Bejay, both were excellent to deal with and left very happy, would definitely buy another car from the dealership
Just here to warn the public! Beware of this dealerships little scheme if they contact you to purchase your vehicle listed for sale privately on local websites. They will tell you that they are interested in buying your car, that they are low on inventory, they would like to ad your vehicle to their inventory. They sound legit, but when you come in there they present you a very ridiculous low ball offer, maybe 15-25% of the vehicles actual retail value. Which amounts to a huge waste of time on the private sellers end. The sales rep claims they are the manager of purchasing, but their card just says sales representative. I am suspicious that this dealership is purposely engaging in dishonest, deceptive, and misleading business practices. Being a dealership they should hold themselves to higher level of standards, especially when reaching out to the public, soliciting them, that they wish to purchase their car. The sales rep should disclose they are just a rep, and not manager of purchasing, and that they only intend to give you a low amount. Saves a lot of time and bull manure! The manager of the dealership is involved in it too, and part of the scheme. Its my own opinion that the owners of this dealership should immediately stop this practice of the sales staff and replace the manager. After dealing with these people wasting my time, mental note in my own mind "I will never do business with Wheaton Hyundai Ever!"
Haven't purchased from them, but I will buy my next vehicle there! The ad after the 2018 storm hit Vancouver Island was so hilarious and light hearted after huge damage was done to their property - it was exactly what Van Isle needed to see!
Excellent marketing!
Great place to buy a car. Sales team is very approachable and strike the right balance. Love the Finance guy too! Super easy team to work with. This is my second car I bought from them. Would definitely by a third! I believe that I will receive continued top notch service from the service department.
They went out of their way to make everything work for me. I highly recommend Nanaimo Hyundai. My sales guy was Leonard and the finance guy was Scott.... both personable, knowledgeable and nice men, not pushy, or intimidating. Service center was always helpful and the parts gal Lesley was awesome as well. Great energy overall. Thanks for helping me get my beautiful new car.
Great place to buy a car. Sales team is very approachable and strike the right balance. Love the Veloster I bought. Love the Finance guy too! Super easy team to work with. This is my second car I bought from them. Would definitely by a third! I believe that I will receive continued top notch service from the service department.
Over the past two weeks I've been working through a deal with Chris Taylor (sales) and Scott Bradley (finance) on trading in my 2014 Veloster for a 2018 Tucson GLS SE. Not only were they extremely professional and friendly, but they even went to bat for us, finding a silver one from another dealership when we thought only black would be available to us. (I know dealerships swap vehicles all the time, but this one was more of a negotiation as the other dealership didn't want to give up its silver one).
Chris was professional and knowledgeable, and Scott was friendly and a real straight-shooter. We didn't get any BS from these guys, and a very fair deal. 10/10 would recommend again! We love our new Tucson!