I am so happy with the service i received at Spinelli Honda! I was at another dealership prior to coming to Spinelli and what an awesome decision! The sales people are amazing, the price i received on my new Civic was better then anywhere else i went. Highly recommend this dealer :)! Thank you Alex for all your help!!
Great service and nice people.
Excellent costumer service. Samuel was surprisingly open and honest, happy to answer any questions and help with any concerns. Got a great deal on my civic and I couldn’t be happier. Thanks Samuel!
Great service from Vlad in the front, big thanks to Angelique I got myself a SUV for the family. Recommended to everyone. Thanks Spinelli!!
Good service, convenience of shopping at mtiple dealerships all at once.
Wonderful exxperience with amazing customer service
dealing with a professional agent as Samuel gave me the reassurance and guidance
It was great, gonna get my car there.
Worst service , they promise to provide winter tyre with car. As it was summer they told me I can pick them before winter . Before winter I call them numerous time they just keep ignoring my calls. I still have written contract from them that they will provide me winter tyre but they just ignore. Very disappointed
Looked for a demo Honda Odyssey touring online. Received a call,email and text from Spinelli. Spoke to a customer rep named Matthew who said they had one in stock with 8k km. He set up and appointment which I rearranged my day to make. I had a trade in of an odyssey as well. He told us to bring in. Got there and they were absolutely clueless. Spoke to asst sales manager and he was rude and condescending. Never again stay away!!!! He showed me an odyssey we liked and it had no gas and was filthy with cobwebs on it. Don’t waste your time.
Nice dealership. Service center is usually extremely busy, and they're trying their best! Haven't had many negative experiences here in 8 years.
I walked into this dealership with the intent of signing for a new car but walked out extremely frustrated because of Honda Canada's lack of integrity.
Another dealership was unable to deliver a car for me but this dealership had it in stock. I came here to purchase it but since there was a new interest rate, Honda Canada refused to honor the interest rate I received from them when dealing with the previous dealership, we're talking a difference of 4 business days.
This left an extremely sour taste in my mouth and made me realize that Honda isn't in the business of loyalty, they rather scrape a few bucks off the next person instead. I went from wanting to be a new Honda customer to vowing to never dealing with them ever again.
Great Service Provider. Special thanks to Alain.
I want to thank Cosmin and Joanie for making my car purchase a success! I would definitely recommend Spinelli Honda to my friends and family. I got a good deal on 2016 Honda Civic Ex and it was still in pretty mint condition and the mileage on it was fairly low. Their customer service was superb!
I bought my first car from Spinelli Honda, and it was a great experience. Everyone is nice and patient, and they answer all my questions. I recommend them to anyone looking to buy a car. Thank you Vlad Urdareanu!
Fantastic experience. Kind and caring staff! My ‘new’ used car. I am loving it.
I downsized from a SUV for financial reasons, but do not regret the decision!
Thank you to the sales person who helped me and to the finance department who went out of their way to assist me 🙏💕
I really appreciate the great level of customer service. The staffs makes you feel comfortable the moment you enter the showroom. I would definitely recommend this place to anyone.
Excellent service! Excellent car! We just enormously happy with our new Honda CRV! And the service provided by Todd Billo was perfect!
Bought my first good car from Spinelli Honda in lachine. I previously owned a 2002 Toyota Echo and purchased a 2015 Honda Fit Ex L
Due to the current pandemic everything was done over the phone and each person I dealt with responded in a timely manner. For Financial Sarah Mainville was fantastic and speedy :)
Sales rep was Vlad Urdareanu and he answered all my questions either via email or by calling me directly. He was honest about the cars history and an overall pleasure to deal with.
A big shout out however goes to Gabriel Petrulian!!! My car wasn't worth the trade in he gave me and that was beyond generous of him!!! He took note that I was a healthcare worker and thanked me during this time by being an amazing human being and putting a smile on my face. I love my car and find any reason I can to drive it besides work lol
(side note a repair needs to be done and i had an appt with the garage right away to repair it at no charge to myself)
Thank you spinelli for a beautiful and reliable car!!!!!!
Spinelli Honda has been very hospitable. Excellent staff both in sales and in service department. Many thanks to Mr. Alain Renaud for helping us in solving our problem and getting us our car. Definitely coming back to you Mr. Alain for my next car. Thank you so much.
I had my best experience buying a car at Honda Spinelli. From the moment I walked in, I was treated with superior customer service. I am extremely happy with my new Honda CR-V. The whole process was quick and smooth. A big thanks to Angelique and Michel for their awesome service.
My first time leasing a new car and it was as close as you can get to a pleasurable experience. My representative, Hubert, was incredibly professional. He spent as much time as I needed answering all my questions. Not once did I feel under pressure from him. I would recommend Spinelli to anyone looking for a new car.
Have never had a bad experience at Honda Spinelli. That coffee in the lobby is a godsend as well.
I am so happy with the service i received at Spinelli Honda! I was at another dealership prior to coming to Spinelli and what an awesome decision! The sales people are amazing, the price i received on my new Civic was better then anywhere else i went. Highly recommend this dealer :)! Thank you Alex for all your help!!
Went for oil change and they recommended windshield polish which I admired.i love that they aren't pushy very friendly environment
Exceptional shopping experience.
Very good attitude.
Thank to Michel, Myriam and Maud
Custom service from service team is lamentable
they speak with a tone like they are the boss, you have to listen to their instruction, for tiny issues like getting a code can be solved on the phone within 1 minute, they ask you to go to dealer physically without giving any reason, no flexibility at all. I tried other dealer and got the code immediately, If it's for security reason, it's very easy to verify.
Wrong decision to be a regular customer, paid a lot for the car and service in return for such service, never come back again.
We just bought a used car from Honda Spinelli. The service was fantastic and the advise we got was very helpful. Dorothee did a super job explaining all our options and answered all our questions. We would recommend her and the dealership to everyone
Outstanding service, the staff is welcoming, friendly and professional!
I went here twice in the last month, sept-oct 2019 and without an appointment, and I was seen promptly with no problems or wait times. I was even offered something to drink but politely declined.
On the second time I went in, I walked out with a new car! Clearly, their staff is doing something right to bring people in.
I had a wonderful experience; thank you Todd (the sales representative who sold me the vehicle) and the staff at Spinelli Honda Lachine!
Spinelli Honda staff is very helpful but the credit goes to JOANIE LONG🌹. She is the star ⭐️ at Spinelli Honda. She worked really hard with us and for us to get what we wanted. I really couldn’t have gotten my SUV without her. She is awesome at what she does. Thank you JOANIE LONG 💐. May God bless you 🙏🏻. Thank you Mr Pedro Luis Simons. Thank you Spinelli Honda.
Excellent service, very professional and friendly staff that helped us find exactly what we needed. Thank you Vlad for all the hard work that you did for us, we are very happy with our new CR-V and with the deal that we got!
Really great and friendly service. Came in with an "emergency" and they were able to fit me in quickly, find the problem my other dealership caused and fixed it quickly.
I just need the radio code and they wanted me to come in to get it so they could charge me....
**first other dealership I called just gave me the code over the phone without hesitation.
Girl on the phone also kept speaking french even though I'm clearly english and my french is limited....
I have been a client at Spinelli Honda for over 20 years and have always been received and treated with respect and been recognized for my loyalty to the spinelli Honda team. I have received nothing but the best of service from the sales and service Department. Can not say enough; a much appreciated thanks for all these years of great service.
Best of regards
Raouf Dakkak
The best service with amazing and variety of cars.. dealership staff and finance department are very polite and help-full... waiting for a good time to buy a car from them. 👍
Really amazing service. Both Dorothée helped me choice the right vehicle and really helped and cared about there customers! Would recommend this place if you were looking for good deals
the best car dealer I never find like this service in any car deals hip
I bout from them Lexus 450H that is best deal I got .
I went from Toronto to buy this car all staff very help full specially Mr. Cosmin he is the best salesman very polite and very help full
if in future I will buy any car my first priority will be Spinelli Honda
Keep it up.
I leased my Civic at Spinelli. I would recommand this dealer, they have a friendly people and a team that truly works together. My sales representative was Todd Billo. He was very understanding, easy to reach and he made sure the monthly payment would fit my budget. Ask for him when you pass by! Thank you for a great experience.
Also, their receptionist Marie-Ève is gold.
Cheers :)
Edit: service department complete rip-off! Brought my car for the first visit at 10 months and was told manufacturer recommends i change 5 things, including brakes (12 000kms).
Got really good money for my trade. The transaction went very smoothly and the manager was very transparent. Highly recommend. Thank you Cosmin for my new CRV. Best car ever!
Pedro Simons is a friendly, knowledgeable, excellent salesman. Thank you Pedro for all your help!
Great service, book your appointments early. If you need any info they are always a call away, and very helpful or you can get info from the site.
Too bad it maxes out at 5 stars, I would have gave so much more to Spinelli Honda.. You really feel welcomed as if you’re a member of their family. My salesmen was Pedro Luis Simons.. He’s NOT a salesman that’s there just to make $$. He really cares about every single one of his customers.
Thank you so much Pedro .
Thank you so much Spinelli.
I absolutely loved my experience at Honda. Kenny and Joannie are the best. They treated me like a friend and did everything they could to make sure I was happy and satisfied. I would recommend anyone to go there.
EDIT: Vlad and Honda Spinelli quickly resolved my problem following the review.
Honestly , the real value of my experience is 4.5 star.
Vlad was amazing and provided me a great service.
I also think the sales manager did a very good job in my case.
I bought a 2013 Civic and was told it was a lease return from their own Spinelli customer and all maintenance was up to date with an inspection to back it up.
The first thing that threw me off was the Honda Laval manuals and business cards in the glove box, but that was the least of my worries. I let that go, went home that night in my new car, tried to park in the driveway and the car kept rolling back, the parking brake was completely dead.
The next morning I noticed in the day light that the car was filthy with dog hair in the back seat that definitely should have been vacuumed before reselling the car. I took the car around the block to see if anything else was acting up in it and realized the sway bar link in front needed changing.
I called the dealership to tell them all this needs fixing and they agreed to take a look, they said they will adjust the hand brake cable. The advisor even told me it was normal that the parking brake was loose like that and I wasn’t pulling hard enough.
But to my surprise it was not the cable, they had to change the whole caliper.
I went home after these repairs took place with a really bad feeling about this place but it didn’t matter because I finally got the car back in better shape, and to my surprise 3 days later on my way to work the exhaust snapped in 2!
I still never got a copy of what was supposed to be a 55 point inspection, but if brakes, suspension and exhaust are not on that list its pretty useless! I have zero trust for this dealership
I love my 2016 Honda Accord Touring V-6, so it is very important to me that i have service technician that I can trust working on my car.
i have dealt with many service technicians in my lifetime that are not experienced and have a terrible attitude. For anybody bringing your car to Spinelli Honda Lachine for the first time. I would highly recommend asking for "Philippe Cardinal". He has great knowledge of cars, he will explain in detail every aspect of your car that needs work to be done and will take care of you until the job is done well. He is absolutely amazing.
I purchased my car there a few years ago. I since o there regularly for maintenance. I have the option to receive a courtesy car; get a lift home and to be brought back to pick up the car; or just wait until the car is ready. If I stay I am welcome to enjoy a choice of coffee or tea drinks. There is a vending machine there as well. Coming back to the same dealer speaks for itself.
Genuinely great service all around.
From the sales to the service centre it has been great!
The sales group, especially Julian, are attentive and willing to spend the time with you. Furthermore they give great information on their cars and are willing to go above and beyond. I highly recommend Spinelli Honda and the Spinelli Group for anyone looking to buy a new or used car.
I recently purchased a used car from Spinelli Honda and I have absolutely nothing bad to say about my experience! My first contact was with Bettina who was extremely friendly and professional while scheduling my meeting. I arrived at the dealer and the car I was interested in was parked out front waiting for me, a detail I very much appreciated. Despite being early, I was greeted by Julian who ended up being one of the best sales consultants I have ever dealt with. He is knowledgable, friendly and not at all pushy (the latter being something I have absolutely no tolerance for). I also want to commend Joanie for an excellent service in finalizing the sale. In summary - would go back in a heartbeat and would highly recommend this dealer to anyone!
Je vais à ce concessionnaire pour faire l'entretien sur ma voiture depuis plusieurs années et j'ai toujours été satisfait du service!
Toujours satisfait à chaque visite, Merci pour le bon service!
Had a fantastic experience looking at a new Honda CR-V with my wife last week. Artem Kravtchuck was our salesperson, and out of all the dealerships we had gone to by the point, he was by far the least pressuring, most genuine and certainly also very knowledgeable. Although in the end we ended up buying a VW over the Honda, I still feel compelled to write a positive review for Honda Spinelli and Artem considering how positive an experience we had.