Extremely outrageous behaviour by salesman. After our negotiation failed, I left for home and suddenly got a call from him. He offered me a reduced price on the condition that I return to the showroom within an hour as his offer was apparently valid only until the next one hour!!!! I sensed that he was probably insecure to lose a deal and Itried to assure him that I will come back next day. But then he told me rudely to not bother to come back again to showroom if I cannot make it within the said time! Is this how Honda conducts business? I am surprised that such tactless salesman work for such a reputed brand.
Hopefully he will treat customers with respect, consideration and politeness in the future but he definitely spoilt my first experience with this brand.
Good service and professional.
Both Eric and Sales Manager were excellent. Pricing and Service was best out of 5 Honda dealership I has been to that week. From test drive to follow up apt after purchase, the experience was great. Would highly recommend.
We didn't know what to expect when we went to Downtown Honda, but were pleasantly surprised. Nathaniel took us for a test drive. He was knowledgeable, but did not talk down to us and answered our questions, without hesitation. After discovering Unhaggle, we were directed to Alan. They say timing is everything and although he was busy, he made sure we were looked after. For our purchase, we dealt with Simon who helped us through sorting out what we need in a vehicle. When we finally made the purchase, Yida explained what I needed to know about our new Honda CRV EX. I felt overwhelmed, but she patiently worked with me until I felt confident enough to drive it home.
Downtown Honda made purchasing a new car a pleasant experience with their wonderful sales team.
Thank you Downtown Honda, we are enjoying our CRV and don't hesitate to recommend you to friends and family.
Got the price I wanted and the car I wanted. Support both pre and post sale was great!
Sales associate was great! Very keen, eager, and accommodating! The finance guy wasn't very nice though. He kept pressuring me to get rust proofing and was very short with me. The finance guy ruined what would have been a very good experience.
Fine experience. Myong Han was informative, helpful, gracious, understood what i was looking for.
It was the best experience to deal with Simon.he is a great guy.i bought my new civic and everything went so smooth that i could never imagine. I got the best deal.
Thanks Simon.
Eman is THE MAN. Helped me purchase my first car from a dealership. He was very informative and I was confident in what I was purchasing. He also answered my calls during his off-hours from work. Extremely grateful for his help. Loving my Honda Civic SI 2017. Thank you!
This is the second Honda that I’ve bought from this dealer and I won’t go anywhere else. Rob Patterson was amazing. Let me test drive a vehicle from the dealership to my house so I can show the wife before I bought it. He even paid to transfer my license plates over to the new vehicle best experience I’ve ever had with a sales rep. I hope he’s still there 5 years from now so I can go back and buy another vehicle from him.
My experience with this dealership was good so far, everything went smooth when I bought my Honda Accord couple of months ago. Thanks to Carl the sales guy who was helpful, patient and kind. I'm very satisfied with the car, so I recommend this dealership for getting best options quality Honda cars with best deals.
I just leased a new 2020 Civic from Honda Downtown. It's a great experience and pleasure to work with Simon Dai. He made efforts to make the whole process painless, from arranging test drive, applying finance, to finally picking up the car. As it's my first car, he's very patient in explaining things to me and very responsive to my inquiry. I would definitely recommend Simon and Honda Downtown to friends and anyone looking to buy a Honda.
I purchased my very first car (CR-V) from Rob Patterson on New Year's Eve. Of all the Honda dealerships that my family and I visited, this was the best service we received. Upon arrival, Rob was very welcoming and offered my father and I coffee and tea. He disclosed every detail to us up front and sure enough, the car was in pristine condition!
I've been an infrequent driver for a long time, and Rob was very patient and understanding with my test drive. He made sure I was absolutely comfortable with the car before making my purchase. If you're looking to purchase you first car (or any car for that matter), I would recommend Rob. You won't be disappointed.
Started out as a satisfactory experience - test drove a car, negotiated with the salesman and agreed on a price after he gained approval from his manager. After shaking hands and going to fill out the paperwork, the manager notified me that the car was sold despite agreeing on a lower price to the salesman I was negotiating with. Not only did they sell the car moments before I came to a deal, but the manager was extremely rude and condescending in the way he told me and my family that the car was sold. No apology, no courtesy whatsoever. I've been car hunting for a while and have never been treated that way before, just terrible customer service from the manager.
Arrived at Honda Downtown to research vehicle options. Didn’t plan on buying but was taken aback at how excellent of a sales rep Rob Paterson was. Rob was patient with a wealth of knowledge to compliment. After exploring options at other dealerships returning to Honda Downtown to work with Rob was a no-brainer.
Happily walking out with an Accord, great experience.
I bought Honda CR-V from Downtown Honda. My sales person is Hiba. She is a good person. She always take care of customer’s expectations and budget. She is amazing. I will give reference of her to my friends if they are going to buy a new car. Thank you so much for everything you did for me to get my dream car in my budget. Keep doing good. 😊👍
Had a great experience leasing a 2019 Honda Civic from Frank Evans! He was very knowledgeable about the different features and gave us honest feedback on each of the options we were considering. We never felt pressured or pushed in any direction throughout the process, and he was very patient with us while we took time to make our decision. He was available to answer any questions we had and gave us updates throughout the entire process. He was very professional, and also enthusiastic which made us even more excited about our new purchase!
Recently traded in my old Pilot for a new Odyssey. My experience at this dealership was first class all the way thanks to Rob Paterson. Rob provided exceptional service throughout the buying process and was very flexible/ accommodating. Very professional, knowledgeable and true to his word. Couldn't have asked for a smoother buying process. Thanks again to the Downtown Honda team!
I recently purchased a car from Honda downtown and had a wonderful experience with Rob. Not only did he provide excellent customer service, he was extremely knowledgeable, friendly and honestly he made the entire experience fun and enjoyable. I don’t think I have ever felt more comfortable making a large purchase but never once did I feel I was being “sold.” He consistently went above and beyond and thanks to him I have a car that I love! Thanks again Robert :)
I've been here a handful of times. First to test drive a car, then to buy my car and a few times for service.
Daniel was the one who assisted me first. He was very informative, answered all of my questions and wasn't pushy at all.
I test drove some other cars and wasn't to do some research on my own before deciding which car to buy. I had decided I wanted a Honda and went back to test drive the car again. This time Daniel was busy, but he had one of his colleagues assist me so I didn't have to wait. Again, I was happy with his colleague who answered all of my questions and wasn't pushy.
The manager came over both times I went to make sure everything was fine, and helped complete the sale. The district manager was even there the day I bought the car and asked how things were.
I am quite inquisitive and every time I had a question or concern someone was able to help me. I bought my car at the end of the season, and my first choice was blue. I also wanted the windows tinted. I needed the car by a certain date, and they said that they wouldn't be able to tint the windows in time so that I'd have to bring it back after my trip. When I came to pick my car up before my trip, I was surprised to see the windows already tinted! They made it happen.
I have taken my car in for service a few times. The customer service had been fantastic. I bought winter tires from them. I called around to compare prices, and Honda's were pretty close so I just went with them. They also price match. After one service appointment, I noticed that my screen had a cosmetic scratch. I didn't know how or when it got there. Honda replaced it for free.
They also have a pick-up/drop-off service when you are having work done on your car. They have always been on time and accommodating.
I wanted to take a minute to give my sincerest thanks and appreciation to Robert Paterson for his assistance with the purchase of my new car. Friendly, professional and knowledgeable. I had a great experience and I will definitely be returning to Honda Downtown and Rob for my next car.
We had a great experience working with Joe Yin to purchase our certified used CR-V. He was very accommodating and helped us to determine the best options for us, taking us for test drives in the newer model as well as the used vehicle. When we were experiencing some vibration issues with the car a few weeks after purchasing, he got us in to have it fixed by his team shortly after we reached out. Two months later, we're very happy with the car and Joe was even able to help us out with purchasing snow tires. Would highly recommend working with Joe and Downtown Honda.
I recently sold my car and Rob Paterson helped me find a perfect car of my liking for a great price that was in my budget. I also needed the car by Saturday and he got it done for me. I recommend seeing him if you go to this dealership.
I and my husband Gary Grewal went to this location had excellent experience with Robert Paterson salesman who provided us with excellent Customer service, very seamless transaction with no hidden fees. He also followed up with us a week later to find out how everything is. This place is one of the best car dealerships EVER!!!! Would recommend to family and friends.
We bought a used van here and we have mix feelings about our experience. We have waited for an hour to talk to a sales rep even though we booked an appointment days before. Since we have waited, our sales rep Robert helped us to get a little bit discount on the vehicle. He is very nice and not pushy at all. We made the deal and he agreed that they will fix a long scratch on the driver side sliding door that goes all the way to the quarter panel. Viqas from financing was very friendly and helpful and did a great job on setting up monthly payments for us. However, when I picked up the vehicle I noticed that they did a terrible job touching up the scratch. It seems that the scratch is deep and they should have just re-painted both panels instead of just a sloppy touch up job. I guess the service dept. don’t want to do that since that would cost extra money from them. I also noticed that there are new scratches on the front bumper that weren’t there before. I showed it to Robert and he told me that I could bring it back so they can fix it, but I did not bother since I know what kind of job they did on the sliding door and quarter panel. I took it to a body shop which cost me extra $$$$ to repaint those panels (front bumper, sliding door & quarter panel). Also, the refund for my deposit took 2 weeks before it got credited back on my credit card. Not a big deal but shouldn’t be that long.
We just purchased a new civic honda and were helped and served by Roger De Leon. He was very pleasant and friendly and he made us feel so welcome and very attentive and patient to all our inquiries especially the different features of the car. He was very knowledgeable and made us feel that we have selected the right car for our need . He is still very accommodating even after we have picked up the car. I highly recommend Roger for an excellent service .
Downtown Honda has a superior Service team!!! Jeremy was absolutely amazing from the moment I brought my vehicle in and sincerely listens to customers. My vehicle had an intermittent issue, which had caused a lot of anxiety for me. Jeremy and the Service Manager, Mario, listened to my concerns and worked with me to find and fix the problem. It's stressful when your vehicle is not working properly; however, they helped put my mind at ease with their top notch customer service.
Rob was fantastic, patient, knowledgeable and made the full experience of purchasing my first car amazing. Felt like I was buying my car from a friend and not a pushy sales person like other places. Would recommend.
Just recently purchased a new Honda CR-V. Simon Dai was amazing. He's very knowledgeable, but what impressed me most is his honesty, his genuine care and interest in the person he's dealing with, and his quick response to your concerns. I sent him an e:mail and he called me back within minutes. My friend has been dealing with him for years, and recommended him...well deserved recommendation.
I made two deals in this dealership. In addition, I always go to this dealership for my car service The staff are very nice and friendly. My last deal was with Mr. Mathew Yeghmaee . He was really friendly, cooperative and supportive all over the process. I really like his professional behaviour and patience. He explained all the details and answered my all questions. I strongly recommend the Honda Downtown for purchase your next car.
I have dealt with both Simon Dai and Robert Patterson at Downtown Honda and they have delivered excellent service from purchasing both a new and used vehicle, to ensuring everything was taken care of fast and efficiently. The service department is reliable and makes sure to do what is needed to keep your car running as it should.
Would highly recommend anyone looking for a car to start and end their process here!
Got a new Honda with low Km and got a great deal! I would like to thank Frank Evans for the customer service he provided me getting my new car. I recommend him 100% when going to Acura!!!
Hi Honda Downtown, I came to your location for hunting Honda CR-V EX model and I was served by this great sale consultant, Matthew; I am greatly impressed by his professionalism and the knowledge of product details. He is a wonderful sales person and we have sealed the deal. I believe that Matthew is a great asset to your team. I really, really appreciate for his help today. I would definitely refer him to my friends and family. Thanks so much Matthew.
Our family has purchased two vehicles from Honda Downtown. Both experiences were great. Recently, I had to replace a car that was stolen from us. Honda Downtown honoured our previous deal which made for a comfortable negotiation. Simon and his manager were terrific. Honda Downtown is not our neighbourhood dealership so that should give some indication of how great they are to deal with.
Great experience at Honda Downtown and particularly with the very patient Frank Evans. Even though I originally came in to see a 2016 model, I went for 3 test drives before I ultimately purchased a 2018 model. Frank was professional, offered his own experience and advice, without being pushy. Thanks!
Exceptional customer service from this team, they truly care about customer experience. My AC broke prior to my warranty expiring and I needed to fix it as soon as possible. Mario at downtown Honda worked with me through Honda Canada and I was given a full reimbursement. I love my civic!
I had a horrible experience with downtown Honda. I bought a car and they didn't have it in stock. Getting any information from my salesperson was not easy and I finally had to contact the manager after 2 weeks to get some information. When I was told they didn't have the car I asked for my $1000 deposit back that was put on my visa. I said I wanted it back today but was told it may not happen today. I then said if I didn't I want to be paid interest. The Manager Anthony LAUGHED AT ME! I told him I was glad he found this funny but I did not. The entire experience was stressful and then to be laughed at was too much. So much for professionalism. Go somewhere else where they value their customers.
If you want to get treated like family you go here. Simon listened to our needs and worked with our budget as we were price sensitive from the start. He took his time and conducted his due diligence to help us with our purchase. This dealership’s service from their service department to sales was top notch. I will be going back for service and if I decide to get another car.
After visiting many disappointing Honda dealerships in the GTA, we couldn't be happier that we ended up at Honda Downtown. The staff were friendly and provided great customer service. Especially Chan, who defies all stereotypes of used car salesmen. Chan was friendly and honest, meeting us where we were at, and helping us advocate for the right car at the right price. I highly recommend Chan and Honda Downtown! Thank you!
I went to Honda Downtown in recent and I was impressed with the professional service provided by Robert Paterson. He’s quite and polite with great knowledge. He noticed that I was nervous about downtown driving so introduced himself to us, and slowly he helped me test drive the vehicle I was interested. He didn’t have any pressure pushing me for the buying at all and we made the deal very quick and solid. Customer experience is very important in nowadays and I have no hesitation to recommend my friends contact Honda Downtown for the next vehicle. By the way I am seeing unbelievable price for manual Honda Accord for three days event- honestly I have never seen this price in the past.
I just pick up my new Honda Civic. It was a really great experience. Would definitely suggest giving Simon a call. He is very helpful and informative. Thanks so much!
Worst experience, I have taken my car up there. Made me to wait for Quick Check on car for at least 1 and half hour, Then their answer was like this. You have made damage for yourself - Head to Body shop. Like just go away we don't care if its problem done by you. There are some people in Canada having first car like me and never know what to do next if they have some issue. Guys please mention the issue what you found clearly to the costumers as we are freaking paying 30000$ easily for any car which we buy. We deserve some Answer, In case If I want to fix I can fix right away but the service center people didn't help me stating clearly what's wrong and how to proceed. Another day, they made a call in my busy schedule for a FEED BACK just to waste my time again. I need to mention whole thing to them from check in to check out. End of the day answer would be Call to your Insurance and fix it. I can fix without going to insurance but I need assurance for the thing which went wrong. I know dealer doesn't care for the damage done by owner. But he deserves a answer !!!
After searching for vehicles, I found the Honda Downtown location. The staff was amazing, especially our sales agent, Rob Paterson. He was very supportive and was able to provide detailed answers for every question I had. I highly recommend purchasing your next car at Honda Downtown.
I had a chance to visit this dealership and of being served by a very dedicated sales team. Robert Paterson took all the necessary time to listen to my needs and to then explain the features of the car and why they were a good match for my intended use. Their finance team also very helpful in explaining the various options, that, in the end, made it so much easier for me to complete my purchase. I'm definitely recommending Rob and this Honda dealership to my family and close friends.
After doing my research, I found Honda Downtown with the best option in the market to get a used car.
I highly recommend Robert PATERSON as Salesman - Very Professional and Knowledgeable.
Mr. PATERSON was also a great help not only during the Pre-Sale, but also Post-Sale.
I recently purchased a new car from this dealership with the help of Simon. I found Simon and his staff to be super friendly and knowledgeable. He made the whole process go by smoothly. I would definitely recommend.
I recently purchased a Honda CR-V Touring & dealt with Robert Paterson. Rob was very professional, patient & knowledgeable. I would highly recommend him. Thanks again Rob.
I really like the services. I feel very warm and valuable when I met people there. Thank you so much Nicholas for the whole process. It went through very smooth.
Had a great experience purchasing a new Civic with Rob at this dealership! Very helpful, informative, and went above and beyond to make sure that I was happy with the car even after I finished buying it. I definitely recommend this dealership and will likely come back for my next car!
Have nothing but great things to say about my experience - Rob was fantastic from start to finish and really made the whole experience easy and straight-forward. Everything went according to plan and he was contactable at all stages of the process. Would recommend Rob and Honda downtown for any first time car buyers- looking forward to dealing with them in the future also.
Just yesterday I purchased a used Honda Civic at a very good price from this dealer. The buying process was smooth. I got excellent support from the sales consultant Robert Paterson. He was easily approachable and answered all my queries. I would surely recommend this dealer to anyone.
I just purchased a 2019 Accord from this dealership. The salesman is a young man by the name of Simon Dai. I want to say that the level of professionalism was outstanding. Simon is the antithesis of the image of the "car salesperson." He is friendly, without being cloying. He is knowledgeable, forthright and transparent in his dealings. He did everything I requested of him, to make the purchase actually enjoyable. Overall, I would recommend him to anyone seeking to use this dealership.
This is the best dealership I have ever had so far. The people there were courteous and knowledgeable. They know what’s going on and will tell you the way it is, not try to sell you something you don’t actually need. I appreciate that they explain in a way I’ll understand, without too many complicated technical terms. For me, the work was excellent with a reasonable price and reliable. Thanks Vince for your great customer service. I would absolutely come back again. Highly recommend Downtown Honda for buying or servicing your car.
My experience with DT Honda was great. Jarred answered all my questions, took me through the process, and definitely made the trip worth it. Really nice guy who knows his stuff! The staff is welcoming and not pushy-- I enjoyed that.
I thoroughly enjoyed my experience at Downtown Honda, from the second I walked in I was warmly greeted by the employees. I was lead to a sales consultant named Qi Zhang, he really did his homework on the cars displayed. As I walked through the dealership I was informed about every car I was interested in (which was a lot of them!), I was given all the features of the car, got to sit in it and was taken on a test drive. I was not being pushed to buy but instead informed about the car which made me feel comfortable. By the end of my time there I ended up buying the 2014 CRV which I love!!! I want to thank the entire staff at Downtown Honda for helping me find the perfect car and treating me like family. I would highly encourage taking some time out to check them out the next time you are looking for a car :)
I got a nice accord from Downtown Honda by a very sweet young gril and hers name is Yida.She was very frienfly and professional.I was very suprise when she tells me that she just start this job by 1 week only.When I frist come to dealership I did't know what do I need to do and this is my frist car in my life.I very like Honda accord when I was very young but I only have so much saving and i don't think I can afford it.But when Yida told me that she can help me to ask for the best number from hers manager I was so happy.So at the end I did have the great deal and very reasonable price.Thank you Yida I love you!!By the way everyone was very nice in the dealer and the even the manager will come to you and asking is everyone nice to you.Thank you again Yida and Downtown Honda.
We are picking up our 2014 Odyssey tomorrow from Downtown Honda. We choose Downtown based on the customer service. John Gamal, Sales Manager responded to an e-mail inquiry on a Sunday. We visited the dealership on Monday where we also met Alan Shepherd. There was a willingness to work with us on price and we didn't feel the high pressure tactics that we experienced from other dealerships. John gave us time. We made the deal on Wednesday and feel like we got a fair price. It was a pleasure to deal with John and Alan on this purchase!