I purchased a 2017 Honda Accord Touring that was a leased vehicle. One would expect the vehicle to be in good condition throughout after going through the extensive Honda inspection and certification process but it wasn't.
I had a problem with the brakes. The brake rotors had a severe rust problem that translated into the brake pads only contacting approximately 50% of the rotors which meant the brakes were not working the way they should from the factory. Trent Valley offered to discount the repairs, however because I had only driven the vehicle for 36 days since taking delivery I didn't think it should cost me anything. So I ended up taking the car to another garage and had 4 new rotors installed along with 4 sets of brake pads. The mechanic who did the work for me said that he would not have certified the car with the brakes in the condition they were in!
The sales department was great.
Tony Vinent
I purchased a 2020 HR-V Milano Red Sport vehicle mid October 2020... LOVE it!
My sales rep was Jessica Reid, whom was an
exceptionally professional, knowledgeable, and efficient staff member. Lastly, Jessica has a delightful personality, with a splash of humour, in which makes the exhausting vehicle hunt that much more pleasant!
Lori
(aka Claire Danes) 😁
Service was great! I bought my 2010 Honda civic used, and they helped me get it financed and licensed. Jessica was very helpful and helped my find the perfect car for my needs and budget, along with explaining all the forms and giving me a detailed car history. The car was super clean and in amazing condition. Definitely would recommend buying a car here!
Bought my first car here! It was a smooth sailing and seamless experience all thanks to Jessica. She made sure I was happy with what I left with by ensuring that every little detail on my certified pre-owned Honda Civic was patched up to my expectations. It's very intimidating walking into a car dealership as a first time car buyer but I knew I could trust Jessica the moment I met her! Thank you Trent Valley Honda
Had a very pleasant experience working with the team at TV Honda to get the car I wanted. Jessica, my sales rep, was very accommodating when I had to come get the car and picked me up in town about 15 minutes away after my long bus ride over. If I didn't live so far I would most likely come back not only to get services done, but to have good conversation as well.
All the best to everyone there!
I bought my first car (used) last month and the service at Trent Valley Honda was incredible! Jessica in sales was so helpful and went through all the details without putting any pressure on me! Melissa in finance helped me with insurance and all the extra details. I would highly recommend buying a car here, I was very pleased with my experience!
Went in to put the used Honda pilot registered in our name for any recalls. They looked after use and where helpful with the maintenance history of the vehicle. Thanks.
100%, an excellent place to do business.
Poor service : I did service for my car front and rear brakes, but it seems they never have did test drive after service.started to have noise in front wheel because of poor service. Fixed after wasting my time to go to them. Be responsible for your work.
We had our appointment set up and the paperwork was ready to be signed with our sales man. As we arrive to our appointment to look over the car, another sales lady was showing the vehicle to a walk-in client. When it was mentioned to her that the specific vehicle had an appointment and paper work ready to be signed, she shrugged the comment off and had said "too bad", very unprofessional in my opinion. Not to mention how embarrassing it was for not only the sales man we were dealing with, the time he put in to arrange everything, put together the papers and our time as well. The sales lady clearly has no idea the reflection that attitude makes upon a company/ brand or respect for her co-workers.
Unbelievable service!!- I have never bought a vehicle before but was very concerned about getting the stereotypical "car salesman". I went to Trent Valley Honda where I was helped by Keith. He was beyond awesome! Never once did I feel pressured, he was knowledgeable, friendly and made me feel very relaxed during the whole process. He made sure I test drove different vehicles so I could get a good feel for what I wanted and sent me notices when something I did want came up. After that I was helped by Edwin in financing where he explained everything to me clearly and made sure I felt comfortable and understood everything before signing. Even later when I needed the vehicle detailed, the shuttle driver, Dave was so friendly! Thank you to the entire staff at Trent Valley Honda, but especially Keith!
Really impressed with TV Honda. From the moment I contacted them to book to test drive a car, to the moment I drove away in my new car, the service was second to none.
I had the pleasure of dealing with Richard and Edwin and they were both professional, friendly and not once did I feel I was being sold to.
Richard took on board what I wanted from a car and found me the perfect one.
Very happy and would highly recommend!
I recently purchased a used vehicle and everyone was very friendly and helped make it a very positive experience. Keith was very knowledgeable and honest which made me very confident in my purchase. I will definitely be recommending this dealership.
Super friendly and helpful staff! Richard is a gem! Good experience for a first time car buyer also!
I have always gone to TVH and just assumed that the service I received there was standard across all dealerships. Not the case at all, recently had to take my girlfriends car into Subaru and they were awful!
Last week I needed a break light fixed, TVH managed to fit me in on a crazy busy day. All the staff were super polite and I wish I had of gotten the guys name that came out to the parking lot to actually fix my car. He deserves to be acknowledged as he did an amazing job and was very professional.
Very good service and very caring people! They want to help and they do everything they can to not overcharge. I feel very comfortable bringing my car here!
I just purchased a beautiful 2018 Honda Civic from Trent Valley Honda and my experience was wonderful from start to finish.
My sales associate was Richard and he went above and beyond when helping me with my car. Always quick to respond, super knowledgeable and friendly and made sure that everything was perfect with the car before driving it off the lot. They even went above and beyond to fix a scratch I noticed on the car as well as finding a great deal on winter tires and installing them for me before pick up.
The entire team at TV Honda was amazing, customer service went above and beyond and I am so happy with my new purchase!
Thank you so much to Richard, Melissa and Jan and the entire TV crew. Would highly recommend going here if you’re looking for a new or used Honda!
The staff is incredible and really works to solve problems. Today I went in to get a new wiper blade (not just the insert ) as mine was broken. The fellow in parts was so helpful. It's not a part they normally stock so he was going to have to order it in. He realized he had the exact one I needed in stock for one of their in house vehicles. He sold me that one and ordered another one for the in-house. Amazing customer service.
We had a great experience at TV Honda. We had been to several dealerships already and each one had that stereotypical pushy sales feeling- Richard at TV was friendly, knowledgeable, and made us feel comfortable in our decision without pressuring us. Both he and Melissa from finance were quick and responsive to questions and were incredibly helpful. We will be back for our next vehicle!
Purchasing a vehicle at Trent Valley Honda was an amazing experience! Richard was knowledgable, kind and patient with us as we went through the process of purchasing a Honda civic. He went above and beyond to ensure we were satisfied throughout the entire process. I highly recommend Richard and looking into Trent Valley Honda for any future car purchases!
Thank you to Richard and Melissa @ Trent Valley Honda. Even though we were only in the market for a used vehicle, their customer service and patience made us feel like we were buying a brand new vehicle!
Melissa ensured we had the best warranty coverage possible to suit our budget, and Richard made sure we were confident with all the vehicle features before we drove off. Highly recommend this dealership to anyone in the market.
Looking forward to enjoying our 2014 Civic!
Rebecca & Corey
My daughter recently moved to Peterborough and needed to buy a used car, and was specifically looking for a Honda. We debated about driving into Toronto, but decided to look locally first. Very good decision!
Keith was our salesperson, and he was quite helpful. He was able to show us several cars that fit her price range and talked about the advantages and disadvantages of each. And there was no pressure. He was able to answer all of our questions, and give us advice, as we are new to the area.
She ended up with a nice used Civic, and they went the extra step in customer service and installed her winter tires before she picked up the car.
The finance staff were helpful and low pressure as well. We would definitely recommend this dealership to others!
Thanks for making her first car buying experience so positive!
We bought a used car for our trainer and the staff were excellent from start to finish. They were very thorough and even put new tires on when the old ones would have just passed inspection! Their price was very competitive, and they add a lot of free after care warranties that others do not. Edwin did a great job explaining the optional services and warranties without being pushy. Larry did a great job reviewing all the features of the car and even made sure my trainers’ phone was working with the car before we left.
The Trent valley Honda team was such a pleasure to work with making our first time buy super smooth and easy. For it being a used vehicle purchase we surprisingly got a few great add ons which I did not expect. Our sales man was Keith and he knows Honda cars inside and out with his past experience in being a tech really helped my peace of mind with knowing this was the right purchase. And our financing was done with Melissa who is also so great to work with and made it a great experience going over all the final steps and also working hard to get us the best rates and Benefits all in all me and my wife are super satisfied!! Go check them out!
I recently purchased a vehicle from Trent Valley and had an awesome experience! I had never driven a Honda before and wanted something very specific, Keith Gallagher helped me find the best option for me and my family and I couldn't be happier! He was very professional and provided top notch customer service. If there's anyone looking to purchase a vehicle, he is your guy!!
- Kaitlyn Gilmour
I am very disappointed with the service I received today!
I called regrading a quote and to book my car in for a airbag sensor light as well as I also am in need of winter tires changed and since I have to do then I figured it times to also do my break
pad!!
I called and left a message because the service department was tied up! I stated in the message I am looking for a rough quote and to book my car in!
I received a call back within the half an hour and the women who called me first off was rude from the start!! As well was unable to tell me how much it would be to get my break pads done and couldn't get me quote!! And instead of finding out the answer or getting someone who was able to give me a quote !! She just said she did not know how much it would cost??????? I am questioning why i received a call back from someone who doesn't know what she is doing! And didn't even try to find out the answer!! This is honestly the worse service I have ever received!
I will be taking my car to another dealer and let them do the over $500 worth of work I need done!!
Maybe get someone who is knowledgeable about servicing questions and you wouldn't of lost a customer!
Excellent sales and very friendly finance staff! Our entire experience was very positive, from start to finish. Keith is an excellent salesman and was a pleasure to deal with. He was very supportive and did not give us any pressure whatsoever during our search for a car. I would recommend this dealership without any hesitation.
it was a pleasure going thru the purchase of a new car with such a great salesperson and dealership. From the first contact until driving off the lot it was the most professional and comforting experience I have ever had buying a car. The attitude of all and the knowledge Keith had was incredible. I would say can't wait to buy another one but its a certified Honda so it will be awhile before I purchase again.
I went into get a spare key cut for my CRV and after being bumped back and forth between departments who were trying to decide who would do the job, I had a new key for just over $140. I used it to drive home with no problem. Next day, Saturday, i jumped in my vehicle and it would not start. Tried a few more times without getting it to start so i then called a tow truck. Towed my vehicle to my private mechanic and borrowed a car for the week end. Monday morning my mechanic ran some tests and called me to say he couldn't find anything wrong but wondered if something had happen to my key. I brought in the new spare key and the CRV started. So i brought both keys back to Trent Valley and they redid the security. All the keys work again. I explained what I went through because the key wasn't cut properly. No response from the staff and no offer to compensate for the problems caused by not doing the job right. I said I wanted to complain. I received a business card and phone number. No offer to pass the problem forward or get someone in the building who had authority to respond that day. I left a phone message with the assistant service manager explaining situation, again no response.
This is very poor customer service and should be embarrassing to the team. The lack of response from the staff was sad and showed me the team doesn’t care much about the customer experience and/or the dealership does not have any systems to use to follow up with, when mistakes in their work have a negative impact on their customer.
We have been with Trent Valley Honda for 20 years now, and have consistently had great service. I'm on my second Accord from them now - the first one, bought in 1999, gave be 17 years and over half a million kilometers.
We've just replaced my wife's 1999 Civic with a Honda Fit. Keith Gallagher, the salesman who helped us, did a superb job helping us find the right replacement vehicle.
I don't think it's possible to praise the folks at Trent Valley Honda too much...
I've been dealing with TV Honda for over two years now. Very pleasant to deal with, and staff remember who you are. The service they've done on my car has always been well done and their timing and service has been outstanding as of late with their new staff additions (Cliff in particular). They also do a fantastic detail if you're in need of that service.
I'll try and keep this short. I went in yesterday for an oil change and to get my brakes done. Rotors and pads. They said they will do a brake inspection. I knew this would take a while so I used their shuttle service and got dropped off at the mall. 2 hours later I get a call someone asked me about doing a brake inspection, I said I know go a head and do it. Since it's been 2 hours I asked if they at least did the oil change. They did. So 2 hours later I call asking how everything is going. They say they can't find the key to take off the tires to do the brake inspection. I wonder why they don't call me to ask where it is. Anyway I say it should be in the middle console. They say they will check and come back saying it's not there. I get picked up at the mall an hour later. It's been 5 hours for the oil change I pay for it, take my key, go to my van and check the middle console. The key for the tires is there. I show it too them and leave. As I drive away I notice the sticker for the oil change that they are supposed to put in the top left corner of the windshield is not there. I drive back and ask if they actually did an oil change. I don't know what to say . Now I have to get my brakes done somewhere else as I don't trust them.
Exceptional customer service! Second time leasing a new vehicle from Trent Valley Honda. John, Jessica & Edwin took great care of me and went through everything with me. I would highly recommend purchasing your vehicle at this location! Jessica even delivered the car to me in Oshawa the very next day. Outstanding service! Thanks so much Trent Valley Honda! I love my new CRV!
I enjoy the sales staff, as well as the Honda lineup. I am giving it a 5 star rating because of the changes they made in their service department. For the first time ever, I walked out of there with my car an hour ahead of what they estimated. The changes, and their new service advisor Cliff Ramoutar made my day!
Had a good experience here.
Bought a 2019 Honda Civic Hatchback Sport Touring 6 speed.
So far all is well with the car.
The people here are friendly and helpful. The store is clean and tidy.
Just purchased a 2019 Civic Sport 6MT. Our sales person was Larry and we had a great experience. We did not feel pushed in any way and in the end we got the vehicle we wanted. Showed up on Saturday to pick up the car and everything was ready and the car was spotless.
The FSM was Edwin and again a fantastic experience. Nothing hidden and every detail was explained.
We look forward to enjoying our FIRST Honda!
Great selection of inventory. Friendly staff. Tom is awesome to deal with. Highly recommend.
I have had some positive experiences here, but most times I have not. As a young woman, I find that TV Honda regularly tries to take advantage of me by attempting to sell me services that are not essential, and will consistently lie to me about how important certain repairs are. I've had services recommended to me that will cost around the same as or more than the overall value of my vehicle.
Another thing that really bothers me is their website. Just by entering a phone number, you can find someone's make / model and mileage of their car. This is a HUGE privacy and safety concern. Not sure if this is TV Honda specifically, or Honda in general, but this is a problem which needs to be addressed.
I purchased a 2012 Civic back in October 2015. The salesman, Larry, was excellent and buying the car was a good experience.
Unfortunately this review isn't about the Sales department. The Service Department will try to take advantage of you and scam you every time you bring your car in. I had essentially no issues with the car for the first 3 years of owning it.
Had the rear brakes replaced and the front brakes serviced in September 2018. This service was fine. At this point they told me my brakes would be covered under a lifetime warranty, as long as I follow a regular service schedule.
In Jan/Feb of 2019 I brought the car in with a muffler issue. The Service Department told me that my muffler had multiple holes in it and I would need to replace my exhaust system for roughly $800. I declined and took it to a muffler shop, where the issue was simply a rusty and broken flange, which they repaired for $70. They took me into the shop to see under my car where my muffler and exhaust system were in perfect shape, and had no holes whatsoever.
On May 25, 2019 I brought in the car for a brake service. The Service Department told me my front brake pads were 3mm and I would need to replace the pads and rotors, the cost was roughly $500. I was also told that only my rear brakes were covered under their lifetime warranty, so this would not be covered. Since my last experience was rather poor, I didn't trust their word and declined the service. It was only after I declined that I was told by the Service Rep that she would contact a manager to see if it could be covered by warranty. She told me a manager would contact me within the next 3 days, which never happened. I took my car to a trustworthy mechanic to check my brakes. The mechanic told me my brake pads are at 5mm and my rotors are fine and I should get around another year out of them.
Trent Valley Honda sells great vehicles. Their Service Department however, will attempt to charge you extremely high prices for services your car most likely doesn't need. If you are not knowledgeable about cars, or trust what their Service Department says, they will scam you and completely take advantage of you.
Update: as of June 5th, no one has contacted me about my brakes, or reached out as they said they would in the comments.
I purchased a 2012 Civic back in October 2015. The salesman, Larry, was excellent and buying the car was a good experience.
Unfortunately this review isn't about the Sales department. The Service Department will try to take advantage of you and scam you every time you bring your car in. I had essentially no issues with the car for the first 3 years of owning it.
Had the rear brakes replaced and the front brakes serviced in September 2018. This service was fine. At this point they told me my brakes would be covered under a lifetime warranty, as long as I follow a regular service schedule.
In Jan/Feb of 2019 I brought the car in with a muffler issue. The Service Department told me that my muffler had multiple holes in it and I would need to replace my exhaust system for roughly $800. I declined and took it to a muffler shop, where the issue was simply a rusty and broken flange, which they repaired for $70. They took me into the shop to see under my car where my muffler and exhaust system were in perfect shape, and had no holes whatsoever.
On May 25, 2019 I brought in the car for a brake service. The Service Department told me my front brake pads were 3mm and I would need to replace the pads and rotors, the cost was roughly $500. I was also told that only my rear brakes were covered under their lifetime warranty, so this would not be covered. Since my last experience was rather poor, I didn't trust their word and declined the service. It was only after I declined that I was told by the Service Rep that she would contact a manager to see if it could be covered by warranty. She told me a manager would contact me within the next 3 days, which never happened. I took my car to a trustworthy mechanic to check my brakes. The mechanic told me my brake pads are at 5mm and my rotors are fine and I should get around another year out of them.
Trent Valley Honda sells great vehicles. Their Service Department however, will attempt to charge you extremely high prices for services your car most likely doesn't need. If you are not knowledgeable about cars, or trust what their Service Department says, they will scam you and completely take advantage of you.
We bought a used Odyssey here last year.
We were told that under NO circumstances could we get "normal" tires with air. That there was a $400 fee for nitrogen.
We move to Kingston and guess what? They don't even have Nitrogen at the dealership here.
Our experience is that of "sleazy used car salesman". $400 useless upsell that we can't even use after moving. Slimy. Dishonest.
I highly recommend this dealership and Larry was amazing. I felt no pressure and was extremely satisfied with my used car purchase. I got an amazing deal and this dealership was definitely worth the drive from Hamilton.
I have purchased several vehicles in different cities and provinces and this was by far the best experience I have had
Thanks again Trent Valley Honda
We had the pleasure of dealing with Keith Gallagher on the purchase of our Honda. Keith was very informative & thorough when explaining all operation & servicing advise for the car. Keith spent many years as a Honda Technician/Mechanic at Trent Valley Honda. I highly recommend dealing with Keith for any future Honda purchases.
Great car buying experience. I’m now a Honda convert!
Trent Valley Honda nailed it for me. Chris Mortlock helped me navigate the various models and options until we found the perfect vehicle for me. I was excited for a new car, but after pulling off the lot I can say I’m a Honda Fanatic! I can’t believe all the technology and the quality of the car I got for the price. Melissa took care of the financing with me and I felt comfortable walking through the process with her.
This is not your typical dealership. If you want to find a top quality automobile and work with a team that cares about you as a customer, you need to head to Trent Valley Honda!
We bought our last car at Trent Valley Honda and without a doubt we came back for our next car. Jessica Reid was our salesperson and made a great first impression with her friendly smile. She was knowledgeable and helped us choose a financial plan quickly and easily. Everyone at Trent Valley Honda makes all of our visits pleasant with their very welcoming manner.
Loving my new Honda Civic! Jessica at Trent Valley was beyond exceptional when helping me secure my vehicle. She truly knew her product and easily answered any of my questions. I never felt like she was just reading off of a pamphlet. She genuinely took her time and really made the deal come together. Very happy with my purchase and the service from all other departments!
Friendly service, never feel pressured into being up sold into items I don't need. Very good at accommodating different schedules
Bought and have my car serviced here. Overall, I've been happy and haven't had any issues. Location for service is a bit awkward as it's just the right distance away that you don't feel like it's worth getting a shuttle back home so I usually hang out in the waiting room. If they had desks where you could work while you wait, that would make it a little better.
Just the usual tricks of magically making the final price of the car larger as you get closer to closing the deal. But this happens everywhere and it happened with open honesty here.
Knocked one star off since they haven't responded to any of the complaints below.
Have dealt with Trent Valley Honda for over ten years and have only praise for their excellent service department. My latest repair followed a break-in and was handled efficiently, the car returned to me beautifully detailed. The staff has always treated me courteously. Thanks for a job well done.
I tryed ordering a part over the phone 3 times in the last 6 months and every time they said it they ordered it I would her nothing back in months. So I would call a couples months later after hearing nothing to cheak on it , and every time they would say I wasent in there system.
If you need something don't call because they can't get anything done right over the phone.
As much as I love my car, I hate the service and for that won't buy a Honda ever again!
Recently bought the 2016 Honda Civic. Amazing car! There were a few details that needed to be addressed by Honda Canada. Trent Valley was super great, in that they made every effort to accommodate me and went above and beyond to ensure that all of these details were taken care of. Not only was Dave, the service manager, great, but everyone I spoke to was very attentive and helpful. Great customer service, would recommend Trent Valley to anyone!