I just purchased a brand new car 2016 CRV Touring from Ideal Honda yesterday. My experience with this dealership was amazing! Edwin Sepidoza needs to be recognized as a very knowledgable and wonderful sales rep. The dealership Manager Solarman also took great care of us! I would highly recommend this dealership, they're fair and made car shopping a wonderful experience!
Don't go here to purchase. Place is a complete joke. Dealt with Jelial today..he and his manager or whomever tried to offer me a price on my trade that was at least $10,000 under wholesale and $10,000 less than I was offered at other Honda dealers...a total insult...sure hope they haven't actually gotten away with scamming anyone like that...he then proceeded to pick up his phone and have a conversation during our appointment at his desk.. that was extremely unprofessional. I'd had enough and left. Lady at reception was very nice though. Overall wasted my time and gas driving there.
Poor customer care. Have spend more than a month trying to return my lease ended civic. Customer care Manager Eric ignored all my requests/inquires for directions on how to return the car. I have finally talked to another manager, to get proper directions. I will never recommend this dealership.
Beware of these guys while buying used cars. Mentioned one owner in the website but 2 owners in their website but actually there is 3 owners. Found this on buying carfax report by my own. They ask to believe them but none of their documentation made them to believe. They even did not allow me to take a test drive. Just look a car and believe them. Paid $2000 down payment and cancelled the car.
Car: 2015 Honda CRV SE burgundy color 50k km.
This dealership is Amazing.
After a horrible experience at Family Honda in Brampton I was skeptical about visiting a Honda dealership again.
Ideal Honda offered me a free 120 inspection, I believe they offer this to all of their clients. They truly looked after the needs of my vehicle.
Service team went over and beyond my expectations.
Definitely will be my go to Honda dealership location going forward.
Love the quick service and over all experience when you get your vehicle serviced here. Unfortunately I didn’t purchase my 2016 civic from this location I have been coming to this location since it opened. The staff is a lot more customer service oriented compared to the Honda dealership I purchased my vehicle from. I would definitely recommend to anybody looking to get their vehicle serviced from Honda
Everything was well done as Eric and AJ, did just as the promised. They were up front and did not hide anything from us. Was very accessible during our waiting period. We are very pleased that we chose Honda.
Ideal HONDA really delivers on what they promise you time after time again!
Special Thanks always to John Zhong in Sales and recently to Eddy in Service!
The new location is really convenient ( personally I’ve never been to the old location), and close to the 401 highway.
Service is great every time, no matter which department you visit !
Great experience! I would buy all of my cars from Ideal Honda. Highly recommend them for their expertise.
I had a fabulous experience with Ideal Honda and Staff, I walked in to look and ended up buying, Was Greeted at the front door by Sales Person Jay, And Sat down with him, I had some details I can’t share, But Jay spoke to Manager and they agreed to help
Me out, So I ended up walking out with a vehicle purchased that afternoon and had my vehicle 4 days Later, Perfect!! I am now enjoying my New 2016 CRV - Touring Vehicle.
Thank you very much for all your help and support, because with-our it, I would now have a car right now.
Much Appreciated.
This is my first time dealing with Ideal Honda. Staff were courteous and hospitable and professional. Very efficient to get my loan for my lease done faster than I even expected!! Will definitely come back for all my future Honda needs!
Worst experience. I went for my trade in and they gave so low price then I went to performance Honda and they gave me 3 times more price for mu trade. Agents over there are not experienced and knowledgeable, they need to provide more training for trade in values. I will never recommend anyone who wants to trade in.
Place clean nice, serving people are nice and friendly. I need them to solve/fix "under shield" issue, they did in one hour, they even checked filter, tires and refilled windshield fluid. You know what to my surprise they did not charge me.
Wow thanks Ideal Honda you did really good services.
Forgot to mention: they have me keydid not mentioned where they parked my car, then I have to ask and was told in front of building (sounds not sure, it's really not sure). I searched parking lot twice, did not find my car. Don't bother to back into building to ask again . Went to back of building found my car.
Very first time here, just because I couldn't get appointment at dealership mississauga Honda. I never had such issue there.
Need to approve
The staff in the service department are nice. Met some problems during the reservation of changing snow tires and the manager is really helpful and solved it quickly. And I saw the whole process of the tire changing and my car was treated well.Good service.
I was car shopping for a while as a birthday gift to myself and a friend said I should go to Ideal Honda and I gotta say I’m glad I did. Great staff and a big thanks to Junior Mcleod, he was patient, friendly and funny. He answered all my question and helped me pick out the best gift to my self. I love my Civic Si, thank you Ideal Honda and thank you Junior.
We bought a Honda Accord 2018 demo which came with winter tires, that they charged us $1200 for ( used).
On the day of the pick up, I get a call from the sales person Amir telling me that they don’t have the second key and that they lost it. Even though they had at least a week to make sure that nothing is missing and if it is - then order it and get it delivered in time. We had to come back 3 or 4 days later to pick up the key, which they had to program, so pretty much 3 - 4 hours of my life was lost on the weekend.
There was absolutely no “ we are sorry “ or any remorse. They didn’t even offer to wash the car, just to show that they appreciate us spending $38000.
I had to tell the manager that it’s not our fault and I need some kind of compensation for my lost time. After a lengthy negation I was able to get a pair of wiper insert replacement, which by the way probably cost $20, but it seemed that i was getting a $2000 viper blade.
Anyway, a few months pass by and I wanted to know how much it will cost to get steel rims for the winter tires. Little did I know that there are NO steel rims for the 19” tires and only aluminum. I found out the price for one and it turned out to be around $200. So, all in all I was looking at around $1000 just to get rims, balance the tires, and get them installed.
Honestly, I felt that it’s a lot of money and my mechanic told me that he’ll get new 18” tires with new steel rims for $650 all in. So, I decided to sell the original winter tires and that would’ve paid for my new set.
Before that, I never even opened the tires that they gave me and never bothered to cut the plastic bags and inspect it. When the person buying the tires showed up, we started looking at the tires and I was shocked to find out that one of the tires had a sidewall damage which is unrepairable and also had 2 patches on it! Wow! How can their garage not see that and pack the damaged tire and give it to the customer? I don’t believe that they didn’t see it!
I am very angry and disappointed at the same time.
I will NEVER go back there again. It’s a disgrace!
How can you be so negligent?!
My advice to you is check everything before you pick up your car, who knows what you’ll find.
If there is minus I'd give them a minus with no hesitation. I have 2016 civic which has severe rattling noise around dash and passenger side as well the car had been in the shop over a month to fix it but they never done it they made it worse and made scratches inside my car and heard more noise and more often. I'd tried to talked to the managers include gm they didn't want to talk to me. I did test drive with One of the mechanic he heard the noise but the safety manager and the mechanic manager they also went for test guess they said there is no problem
So stupid.
We leased a new vehicle 2019 Honda Civic from ideal Honda two weeks ago. Junior Mclead helped us, He is very knowledgeable about the car and the financial matter behind the car. The Car price was very reasonable. They very helpful. i recommend this dealership, very clean and honest guys to deal with. Thanks Junior
Junior Mcleod the guy behind my great car. Great guy great service and very understanding. He always listens the issues with my car, and gave me the best advice. Highly recommended place if you’re looking for Honda. Junior provided best service and the best deal and took care of all things very well. Thanks Bro, Keep the work up
Very well impressed with customer service. Although I didn't buy anything but Ameer dealt with very professional way and showed me all the options he could and let me have two test drives by guiding all the features. Will definitely do business with them.
I am happy that I got my ride from Ideal Honda. I got a great deal and the staff that attended to me is Amir. He was very patient and took the time out to really go through all the features with me. I tried everything out and was able to make a decision because of his thorough explanation. I would definitely recommend Ideal Honda.
We took our van in for repairs, it was making funny noises. They gave us the short list of repairs needed. Some parts were covered under warranty, but they also said we need new shocks, which wasn't covered. They charged us $125 for the diagnosis of needing new shocks, which I still feel is misdiagnosed since we've had this creaking noise issue since we pretty much got the van.
They didn't complete the warranty covered work properly. Missing parts. The van was making a grinding sound when accelerating after we got it back. Being busy, we had to give it a couple weeks to get it back in there. The tech who test drove it couldn't hear the noise?? It was obvious. Then they took a look and noticed the missing parts. We didn't have the van for three days waiting for these parts to finally come in. They do not offer a complimentary loaner like other dealerships do, they charge a pricey rental fee.
No apology or any sort of restitution for the poor workmanship. Caused us days of hassle. I would recommend going to another Honda shop, even if it is for warranty work.
My first time buying a Honda, I’ve been a Ford girl all my life and compared to the other Honda locations this one was amazing! Great service and the staff care about the customers needs. Amir and Eric went above and beyond to help me get my used 2014 Honda Accord Sport. Any issues I had with the car they made sure to fix them all before I picked up the car and they were great at getting back to me right away. I would definitely recommend them to any of my friends and I love my Honda!!!
My first time buying a Honda, I’ve been a Ford girl all my life and compared to the other Honda locations this one was amazing! Great service and the staff care about the customers needs. Amir and Eric went above and beyond to help me get my used 2014 Honda Accord Sport. Any issues I had with the car they made sure to fix them all before I picked up the car and they were great at getting back to me right away. I would definitely recommend them to any of my friends and I love my Honda!!!
Junior Mcleod is the name. Great guy great service and very understanding. Even extended work hours and waited accordingly my schedule. Highly recommended place if you’re looking for Honda. Junior provided best service and the best deal and took care of all things very well. 10/10.
My wife and I decided to buy a new car for our youngest son Sami. The first thing that came to our mind is to repeat our excellent 18 years of previous experience with Ideal Honda. Moreover, we had the best service from Mr. Junior McLeod, Eric and we appreciate their extended guidances and advice.
Thank you very much Junior, Eric and Mr. Jeff for such a great experience with you guys 👏😄✌️
Great location and absolutely wonderful staff. I had great experience last week purchased used vehicles for my daughter. Sales associate Travindran (Sean) is Great guy to help on purchase car at this location.
Amir is the friendliest sales rep you could meet in Ideal Honda Mississauga dealership. He is able to accommodate any inquiries for the costumer to be happy. He is enthusiastic, honest and proactive with his sales and does his best to make sure the costumer is comfortable. He doesn’t not breath on your neck with making choices he genuinely wants to give his costumers the best car for them.
I am their customer for three years, But I realize that Service Charges are going up very sharply. Next time I will surely go to another service provider. They pose to be very professional, but charge premium for that.
This was my first experience at Ideal Honda. Surprised to see that the Service Engineer scanned my vehicle and tested vital functionalities.in front of me. They discussed the Service to be done, problem areas, their effective solutions and approximate cost of the total service to be done. It is not only about the service in general, but explaining in details why that particular service is required which was important for novice driver like me. Thank you Ideal Honda Team for taking care of my vehicle and me. Please keep up the good work.
Excellent service. Came without appointment and being serve as never in any service dealer in Mississauga. Thank You so much for the repair during the winter January 2019!!!
Bought a Civic about a week ago and my salesperson was Amir. I explained my situation and Amir was fantastic to deal with from start to finish. I had bought from Ideal way back in 2009 and I can definitely say this was a much better experience this time around. If u are in the market for a Honda and visiting Ideal I would recommend definitely speak to him.
Very friendly and helpful staff, I was dealing with Azam he convinced me to take new Civic instead of used and tried his best to make a deal within my budget. I am a very happy and satisfied customer and recommend Ideal Honda to everyone.
Guys don't go this showroom for service. I booked my service here and went there with some complaints. They told that they will look into that. But before handing over my car, I told them that I want to talk personally to a mechanic, they told don't worry we understood your concern and will try to fix it. They also told me that they will do free car wash. After I went the to pickup my car, in the notes they wrote that they fixed my issues but actually they did not. And they also did not wash my car by saying that there car wash machine had some issues. So please beware of this dealership.
I am very happy with the service and sales team of Honda who displayed a true picture of satisfaction in their effort. I wish them best and hope to see they continue to keep 5 star service to their customers all the time.
Ideal Honda is always quick and well done. The waiting room is bright and modern and they also have a wonderful courtesy shuttle to take you back to work, or to another place during the day if you can't wait. The customer service rep Jonathon, was very helpful and professional.
When you walk into a dealership on the second last day of the month, when they should be making all efforts to reach their goals, saying you are there to buy a brandnew vehicle and you deal with a team who clearly doesn’t care for what you are looking for, nor give you any attention, you know the place is really bad.
It was around 1:30 pm, the place was pretty empty and I could see all those sales guys doing nothing. When reception finally had one of them coming to talk with me the guy was completely out of touch. He valued my trade in really low without even looking at it. Another Honda dealer did a proper appraisal and offered me $ 2500 more than what he said would be their maximum offer. Then he tried to convince me I would not be able to afford the vehicle I was trying to buy. It’s pretty hard when you are way above 6 figures a year and someone is trying to convince you you won’t be able to keep up with your monthly payments, which would be around $ 550/month.
Terrible experience. I strongly advise anyone who looks for good customer service to stay away from this place.
Long line when I came in but they were prompt to service. Place is clean and looks organized. Bay area is visible from waiting area. They would inform you of what you need but do be careful coz like any other shops or dealer they may suggest services that you may not really need. It is ideal to bring your Honda to a certified Honda dealer. This one guarantees lowest price on synthetic oil changes and can price match. I suggest to make appointment as they will give courtesy inspections of your Honda.
Long line when I came in but they were prompt to service. Place is clean and looks organized. Bay area is visible from waiting area. They would inform you of what you need but do be careful coz like any other shops or dealer they may suggest services that you may not really need. It is ideal to bring your Honda to a certified Honda dealer. This one guarantees lowest price on synthetic oil changes and can price match. I suggest to make appointment as they will give courtesy inspections of your Honda.
Very bad Experience. I called for appointment for 2019 Honda Odyssey touring latest recall (April 11, 2019) and they booked appointmeant for 1 hour on May 6, 2019 @ 10:30.
I reached there around 10:20, They took my van and I am waiting in waiting area for my car fixed.
Around 12:00 I did not see that my car pulled in for service or recall.
So, I asked parts department and they told me that they find out and then I talked to service technician and he took 5 min to find out what happening and than he is explaining that sorry I am too busy. so, I forget to tell you that takes time.
I told him that I want to talk to manager/ supervisor.
After 10-15 min I talk to supervisor and they apology about this and they told me that we are pulling your van inside but still take around 2-3 hours. So, you want to wait. So, I told him yes.
After 5 min he came and told me that you van should be ready with 10 min.
I am thinking that what type service or recall they fixed with 10-15 minute and how could trust on this recall.
I need explanation from Honda also because I do not trust on their service or recall
This was my first time at this dealership and if first impression are anything...... they were fantastic. The service department was top notch. Everyone was helpful and everything was explained in detail. It certainly will not be my last time at Ideal Honda
Had the best experience buying my 2015 EX-L Honda CR-V at Ideal Honda. Edwin Sepidoza took such good care of us, provided the best suggestions, worked with our budget and made sure we had the best possible experience. Great guy, made us feel like family. Would recommend to my friends/family :)
The dealership is clean and well maintained however, I have had a couple of bad experiences with Ideal Honda and I am not satisfied by their customer service.
1) My rear right mud guard needed replacement, so I took the car in and they ordered me a new one. After failing to install it, they told me they don't have the right tool to perform the installation, they'd need to order it. They said they'll call me back in a couple weeks once they have it.
They never called, I followed up about it 3-4 times after visits for oil changes or other services and they just kept telling me the same story. First I don't understand what kind of dealership doesn't have a tool to install a mud guard and second it's really bad customer service to lie and keep postponing the customer...
2) Each time I go in for an oil change or a service, they tell me the air filters need to be replaced. I don't understand why air filters would need to be replaced 3 times a year, I don't live in the dessert. When I told them, they were like "do you live somewhere where roads are unpaved or something?" and I actually live in a very well maintained neighbourhood south of Etobicoke and I park underground, and I don't drive that much. At this point I don't even trust they are even replacing them in first place...and they're just making money off of me.
Overall not satisfied with their customer service and I've lost trust in them, not servicing my car there anymore.
I just leased my second Honda CR-V touring from Ideal Honda. My experience this year in dealing with Ideal Honda again rates 5 stars. Dealing with your employee Jose Alaan made for a very stress free experience. L
I bought my car new at Ideal Honda in 2008 and have always had my car serviced there. The service has always been excellent, and find they really go out of there way to keep the customer satisfied. I am very happy with how my car has been maintained and find they really stand behind their product. Every service recommendation they advise I find I can trust without question. The next car I buy will definitely be a Honda from Ideal Honda.
Great customer service and sales representatives. They work together to satisfy their customers. Sales person, Thushanthan was of great help in providing me with my first new car. He was patient with me and took his time to explain and go over all details about this new step for me. He also volunteered to have the car delivered to me and his co-workers were also helpful in providing him with a ride back upon delivery. Would recommend this dealership to anyone interested in their first buy.
I just purchased a really great used car from Ideal Honda yesterday. My experience with this dealership was amazing! Eric Yin needs to be recognized as a very knowledgable and wonderful sales rep. The dealership Manager Adam also took great care of us! I would highly recommend this dealership, they're fair and made car shopping a wonderful experience!
I just purchased a Honda Civic LX 2016 from Edwin and he was absolutely incredible with his service! I had previously gone into another Honda dealership to browse around and so I knew exactly which car I wanted when I walked in. Edwin was the first to greet me and so I told him what I was looking for. He was very informative and easy to talk to. I really appreciate him putting a great effort into meeting my financial needs so that I could purchase my first car. I highly recommend this Honda dealership! Thank you so much Edwin!
Incredible service from John, I'm very happy with this salesperson. He was very nice, polite and most importantly knowledgeable. He's not a very good "used car" salesperson, but when it comes to new cars, he was extremely efficient and knowledgeable. I recommend this Honda dealer - they give great deals and everyone was nice. Will surely purchase another car from them next year.
I bought a used car from Ideal Honda in 2012 and have had it serviced there ever since.
My purchasing experience was transparent and straightforward. The sales reps were respectful and there was never any pressure to buy, even after a few visits (I was comparison shopping).
Since then, the Service department has consistently delivered on time and as estimated. No drama, no return trips to fix the same problem. They do their work quickly and correctly the first time, every time, and I’m back on the road again. True professionals. Top marks all around.
Im not sure what all the negativity is about but I have been going to this dealership for years. This is my second car to take there. I can't speak for the sales department, but the service department is amazing. They answer all of your questions, serve you with a smile, and give all around great customer service. I entrust my vehicle and its maintenance here whole heartedly. I literally have not had one bad experience with the service team. I have dealt a lot with Reno who is always there to greet you with a smile and make the visit worth while. I DO recommend this place.