Recently went to look at a couple cars they had on the lot that I was interested in and decided to make a purchase with them as they were all so great! The staff were lovely and kind from the moment I walked in, including Emmanuel, who was overall exceptional. He was knowledgeable about the cars, funny to speak with and made everything a smooth and comfortable process from start to finish. Big thank you to him, Rob and the rest of the team here! I would 100% recommend stopping by!
It was a bad experience at Team Honda!
My car is fairly new and has never given me any problems so far. I just went to get my regular maintenance done. But after the maintenance was completed, there started a clicking noise coming when I start to apply the brake - when I inquired with the service manager/engineer, they didn't even bother to hear me out, but went onto say that it was all normal, as per the Honda design.
When I questioned as to why wasn't it the case before I dropped the vehicle off for Maintenance, they seemed to have got annoyed and didn't want to explain it to me. As a car owner, I felt really bad to have to come back with a problem that wasn't existed earlier.
Overall, I wasn't satisfied with the customer service and the way I was treated. I wouldn't want to go back to this service center again and wouldn't recommend anyone either
Note: Since I was told that it was Honda design issue, I am going to write to Honda directly and seek their advice too.
Great Experience with Sales Team at Team Honda Powerhouse of Milton
It has been a great experience working with Sales Team at Team Honda Powerhouse of Milton. Both Mr.Syed Ali and Mr.Irfan Baba from Sales Team helped me to identify the right vehicle, explained the features with patience, and took me to a test drive. Given lot of time to take decision, move back and forth between models etc. Finally they gave me a good deal to buy my 2020 Honda Pilot. Overall i am very satisfied with their professionalism, knowledge, subject matter expertise in Automobile Industry. I would definitely give referrals in future to them and wish them all the best. Rama
I just bought a CRV Sport from Team Honda in Milton and had a wonderful experience with everyone involved. Especially, Syed Ali and Rob. They were both very helpful and wanted me to get the best deal possible. This is my second purchase with Team Honda and I will definitely be coming back if I need another car. Thank you so much, Team Honda! Great people, great service and great deals! I am very happy with my purchase!
I recently had an exceptional and refreshing experience purchasing a car at Team Powerhouse of Milton. It was a pleasure buying a car from Emmanuel as he is very knowledgeable, customer oriented and honest. He took the time and effort to patiently demonstrate and explain everything about the vehicle.
Receiving the brand new vehicle was a very personalized and special experience as well, made possible by Emmanuel. It was also great working with Rodney, the finance manager. Again, receiving very detailed explanations and objective information to help inform my decision.
I highly recommend Emmanuel and Rodney at Team Powerhouse in Milton.
Like most people who are skeptical about taking their car in to a dealership for service, much less an oil change, I was overwhelmed by the friendliness and courtesy extended to me by Justin and the service department! The service was performed while I waited; and in a prompt, professional manner the staff quickly allayed any doubt I had about coming to Milton’s Honda dealership. The parts department under Ricky quickly ordered the parts I needed and I was on my way. The result: I will return confident the staff will look after my concerns in a professional, prompt manner ... Thanks again Justin!
AMAZING EXPERIENCE WITH EMMANUEL
I came to this location couple of weeks ago to purchase a new Honda CRV. I booked an appointment in advance with Emmanuel. When i got there, i received the best customer service i had ever received at a dealership by a sales man. Emmanuel took his time and explained in detail all the options available to me. He answered every single one of my questions without hesitation as well. I didn't feel rushed and in the end i was very happy and confident in my decision. Upon pick the car up, Emmanuel also took time to explain to me how the car features worked and all the important details i needed to know. I am a happy customer!
Emmanuel was extremely helpful throughout the entire process. He was very detailed in his communication and made sure we understood everything. He was great! Would recommend team Honda to friends and family!
I needed a car fast and came to this Milton location. I had the privilege to work with Emmanuel. He was able to meet my family's need while being mindful of our budget. I never felt pressured to agree to anything I didn't want. The deal was fast with no hassle. .. The team were very friendly with my little children running around the lot.
From start to finish the staff at Team Honda here have been nothing but amazing! My first time coming to this dealership and I would highly recommend to friends and family to come here! Sear Qiyam (sales specialist), Grant Russell (Used car manager), and Irfan Chaudhary (financial service manager) were all amazing sales people to deal with but furthermore they actually talked to me and shared stories and laughs as if I was friends catching up on old times! Made the buying process not feel like a burden or harsh. These guys for me speak for the rest of the staff at Team Honda! They were very informative and thorough with their work and through little hiccups here and there, they stayed professional and friendly throughout!
Best dealer I have dealt with in my 40 years of car ownership. My cousin and I both are customers of this dealer and we enjoy the experience. Nice dealership and waiting lounge and staff is friendly, prices are fair and quality is top notch.
We needed a car fast and came to this Milton under recommendation from a few different people. We had the opportunity to work with Emmanuel and Rodney. Went in Saturday to see Emmanuel and got a deal done quickly. We then worked with Rodney to figure out the leasing side. At no point did we ever feel pressured to agree to anything we didn't want. Got the car by Tuesday with no hassle. Definitely recommend coming here if you need to purchase/lease a new vehicle.
Always a great experience in service with Justin. Keep good care of our two vehicles and enjoy the team. Keep it up
Amazing Place , Beautiful Dealership. Getting our 2nd honda from this place. Very satisfying Experience. Thank you Mr Syed Ali. Highly recommended Dealership when looking to get Honda. Syed Ali is their top sales representative.
I recently had my Accord in for service. The staff were friendly and time efficient. I will definitely be returning.
I've recently bought a Civic Coupe Touring model from Team Honda. I must say, Team Honda definitely needs to give Nick Hatton a salary increase. No matter what time of the day I send him a message inquiring about the car, I'd get an answer back right away. Seems like, he is working 24hrs & 7 days a week. Give the man a raise Team Honda. He deserves it! Some of the dealerships lost the sale just because Nick was very productive and efficient at addressing all my questions and concerns. I ended up driving 2 hrs to Milton to buy the car, even though there are many many Honda dealership around me. I was able to purchase the car quickly, thanks to Nick and Grant's excellent team work.
Icing on the cake, Nick is still helping me out. I scratched my car and reached out to Nick, Nick has consulted with Grant, and found a faster solution, they'll be sending paint stick, how great are they!
Future buyers, give Team Honda a chance, ask for Nick, you will get the best service! If you are like me and live in downtown Toronto, drive few extra miles to Milton b/c they definitely will go extra miles to help. I am giving them 5 out of 5 stars!
Worst place to go for sales and service. First experience was when i took my car in for first oil change the service manger said " would you like front end alignment it is recommended by manufacture " .... WHAT? !!! less than 10 k you want me to get what? nice try you just lost my business. i ended up buying additional vehicle from else where these guys have lost my business for both the vehicles.
Employees here are rude stay away.
I left few voice mails for the GM of the dealership i am yet to hear from him, i will not hold my breath.
STAY AWAY , go to OLYMPIC HONDA for better deal. Its worth the drive.
Always a great place to bring my cars. Dealt with Ready and Meadowvale before moving to Milton and Team Honda has been the best Ive had. Thanks to Giselle and team for always getting me in and keeping our cars running well.
Great experience at this dealership! They acknowledged and admitted a mistake from their service dept. without being defensive and tried their best to deliver the best customer service experience! Special Thanks to Rob L, Dan and Justin. Highly recommended!
After a car accident, I was suddenly forced to purchase a new car. I shopped around at all the major dealerships getting more confused as I went. My last stop was at Team Honda and I met Sear who was patient, extremely knowledgeable about the product and by effectively listening to my needs, was able to help me decide what car best met my needs. Sear earned my trust as he was very effective in negotiating a great deal for me and I couldn’t resist purchasing my new car. Rodney, the finance manager was very professional and made it easy for me to decide what upgrades made the best sense to fit my needs and budget. I arrived to get my car and everything was completed and ready for me. Purchasing my new car was a very positive experience at Team Honda in Milton and I would highly recommend Sear if you are looking for a new car.
Brought my Gx 680 in . Never had it serviced here. Glad I did. In my own business and Thomas and Martin understood that I was out of business with out it. They got the parts in the next day and repaired quickly. Thanks guys! Great job!
Great service and nice staff. Have been dealing with Milton Honda for few years now and enjoy the dealer. shuttle is nice. thank you to team as always
Very unprofessional and not friendly staff working in this service station , I went for oil change for the first and last time to the drive thru One Lady and two men were standing and chatting and laughing with each other . I waited in my car for two minutes no one approached me so I got off of my vehicle and went to the counter . No Hello No can I help you so I asked them I am here to do oil change
One of the guy told me he will check the mileage the other one told me it will be one hour and 30 minutes ,
I said that’s too long ,the service guy just looking at me with out offering me next appointment or just saying sorry, leaning on the counter looking at me stone cold .
I told the other service guy never mind the kilometres I will go somewhere else .
Never had this kind of treatment anywhere in service business . Stay away take your business where they appreciate
Leased a 2018 Honda Civic last year and my sales guy, Grant, was incredible! I have never been treated with such respect purchasing a vehicle!! There was an issue with the locking system in the vehicle that was difficult and annoying to diagnose but the service team was great! Provided me with a brand new rental vehicle while they fixed my car!! They followed up on every service and even helped me out in the winter when I ran into some troubles with the snow!!
It’s a great team here at Team Honda! I’ve bought 2 vehicles from them and am looking forward to purchasing my third in the future!
I bought my used Honda CRV a few days ago and am very satisfied with my experience. I’ve been to a few locations and I’ll say this.. Although I live in Scarborough, I will make Milton Honda my home dealership.
Special thanks to our sales rep “Sear” for being friendly, knowledgeable, and extremely helpful throughout the entire process. He accommodated our every request and could definitely tell he had our best interests at heart. More importantly, he tried his best helping us to get the best deal.
Also, financial sales manager “Jawad” with his no pressure, friendly attitude made us comfortable while finalizing the deal.
Once again, thank you Milton Honda! And to anyone interested in purchasing their next vehicle, go straight to Sear and he will take care of you.
I bought a New Honda Odyssey. My Sales person was Sear Qiyam. A special thanks to him for helping me out to buy the van. He has wonderful Customer care skills. I am super happy after getting the deal I wanted. I would like to congratulate him the wonderful job he has done.
My sales person was Sear Qiyam. Sear is a great guy who i dealt with my recent purchase of new car. He is a professional guy and very happy to help you out for your business. I was fully satisfied with his services and I will recommend him always if you are interested buying a car. Thanks Team Honda :)
My sales person was Sear Qiyam. Sear is a great guy who i dealt with my recent purchase of new car. He is a professional guy and very happy to help you out for your business. I was fully satisfied with his services and I will recommend him always if you are interested buying a car. Thanks Team Honda :)
I bought a Pilot from Team Honda Powerhouse of Milton and had a great experience. My sales rep was Sear Qiyam. Sear was a very helpful and reasonable guy to deal with. I felt like they worked hard to earn my business. I would recommend them again.
Terrible service. I dropped it off for a scheduled oil change and diagnostic at 11:30, went back at 2:30 and they hadn't even looked at it! I spoke with the manager and he said they wanted the car there all day, but they didn't tell me this when I booked it a week in advance! And they need my car all day for such a simple check up? The guy didn't seem to care, they wasted my time and I will not be back again.
Thank you to Dan, Sean, and the rest of the team at Honda Milton for their excellent customer service and timely work.
I had an issue with my CR-V for months that I had purchased at a different dealership. My infortainment system and cluster had pretty much stopped working. I went to 4 different dealerships before Milton Honda, and they all just told me to "moniter" the situation, or they reset the car temporarily to get rid of the warning lights but never actually located the source of the problem. Then it was broken again the next day. This went on for more than 6 months.
Honda Milton took the time to figure out what was actually wrong and fixed the problem. They also provided a rental vehicle at no cost. The expected time for my car to be fixed was 1 week. They completed everything and I had my car back in less than 2 days! My car has been working perfectly since it was serviced. I will provide an update in 6 months.
Motorcycle department. Took my VTX1300 in for tires, oil, filter, etc... got the bike back in better shape than ever. Rides better than it ever has. The bill was less than expected and it was done as quickly as promised (which is far quicker than I've experienced at other shops). Five stars, hard earned on this one.
Overall had a great experience on buying my new motorcycle.
Shout out to Jeff.L for taking the time with my wife and I making sure the bike suited our needs . From demo to signature it was a seamless process.
Thanks
As always...the worst service. No communication within the employees to myself. The only brown guy who I assume is a manager, has zero customer service skills. As always my oil change (which should take about 30 minutes) turns out to 2 hours. Strongly recommend that this Honda location should replace some of their employees. Only reason I still visit this location for my oil changes is because it's close to my work. Although the other Honda locations aren't any better.
Decent mechanics. Did a lot of work on our car. Work was well done.. sure it’s expensive but the service is excellent
extremely irresponsible!!!!
Today I found my car’s running board part badly scratched. This is when I went to pick up my car from this dealerships parking lot after an oil change. I notified my service consultant. He informed the manager. The manager, without investigating, tells me that is not done in their dealership.
I always check around my car before I get into it. There was no scratch when I left from home. Team Honda Milton was my first stop of the day.
And I am not making this up. I am not that cheap. If I was cheap I would have gone to a regular garage (non dealership) to get an oil change done for only $24 not $78.4.
I am extremely disappointed from this place and would never return there.
Whoever reviews this. Please watch you cars when you get a service from this dealership.
Update: MAY 2019
I reiterate my 5* rating.
Dealt with Thomas at Honda again and like always had a great experience. He took the time to help over the phone and when I dropped by, assured me the bike would be fixed in no time.
At the showroom, I dealt with Danny who walked me through a few bikes on the floor.
Overall a great team, definitely the best I have met in Milton. Highly recommend.
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I have no idea why I had earlier rated it 2*
This location definitely deserves 4-5*
No questions asked
I have been here several times always for service on my vehicle and am always grateful for the kind customer service I get from the employees and the friendly faces, and absolutely stellar service on my vehicle.
I apologize for having accidentally left a 2* review earlier on Google reviews, but it has since been corrected to reflect the professional services offered at Honda Milton.
I highly recommend this location, for simple jobs such as oil changes to regular vehicle servicing, Honda is the place to go to. In a world where we cannot easily find great service, Honda continues time and time again whenever I do bring in my vehicle, they never cease to amaze me with their competitive prices, outstanding quality service and ease of making appointments.
Thank you Honda and keep up the good work.
Andrew Andreis went above and beyond my expectations of customer service! He was very knowledgeable and answered all my questions. He is very friendly and helpful!
Purchased a new 2016 Honda CB500X this February. I would like to thank the sales staff for patiently answering all my questions. And thanks to Irfan Chaudhary who pointed out the many benefits of the extended warranty including the roadside assistance and improved resale value. Finally thanks to Martin in the service department for his quick response in scheduling and performing my motorcycles first service. In summary Milton Honda earned my business & 5 stars for their excellent sales and service staff.
April 27 2019 update.
Had my 3rd service completed today and would like to thank Tom and the Milton Honda Shop personal for their excellent work in servicing my Cb500X and installing 2 new tires. Service made a noticeable difference as Motorcycle now ran like new resulting in a most enjoyable ride home.
Service was completed on time and at a fair price.
Thanks again.
Peter
Awesome dealers! I had an amazing experience with them last week. I visited dealership with my brother in law, for his new leased Honda car. And ended buying a used car for me in 10 minutes. Rob, the owner, himself supported our buying experience and even paperwork. Sales rep Syed Ali, and back office team are superb.
My wife and I have had a great experience each of the three times we purchased a vehicle from Team Powerhouse Honda. This last time was no different. Professional, friendly staff who listen to your needs and limitations when choosing a vehicle that's perfect for you. Syed (Sales Rep) was excellent in his approach as my wife and I expressed to him what we were looking for. He listened and made us confident that he would do whatever he could so we would leave happy in the vehicle that was right for us. Rodney (Financial Services Manager) was also very approachable and helpful. He clarified everything we asked of him and made the purchase simple. We will definitely be back for our next vehicle. Thank you Rob and your team!
- Conor and Jess
If I was writing this review the day of my purchase/lease, I would give 5 stars. But now that it is almost a week later and I still don't have my new car nor do they know where it is or when it will arrive, I am a little bit upset. The sales guy said a couple days. A couple days passed. The finance guy who finalized the paperwork a few days later said, "today or tomorrow." Today and tomorrow came and went and still no car and still no status update on when I will be receiving my car. I called today and they still don't know. It has now been almost one week. I understand the car was not on the lot and they had to find it and get it delivered, but I'd rather have updates and honest answers than a few days or today or tomorrow - unless you know that for sure, please don't say that. I am now driving around in my trade-in and each day is another opportunity something could happen to it and then the great deal I got will not be so great anymore. I had to call them today for some sort of an update as opposed to them being proactive and calling me to provide a status. They said they will reach out to me later today to provide a status. I will wait and see.
Emmanuel O. made the whole car buying experience easy and free of any stress! He gave us the best deals and dealt with our family in a very kind and respectful manner. He was very transparent throughout the process, and walked my family through the ins and outs of purchasing a new vehicle. He had excellent customer service and is a great example of the whole team at Team Honda!
I recently went to Team Honda Powerhouse after searching several other dealerships for my dream car or at least one that would land within my budget. By the time I arrived at team honda I was very frustrated with the other dealerships and lack of knowledge they were able to provide me. Grant and his sales team at team honda were amazing, not only did they help me find a durable vehicle within my budget, they also educated me on what to look for and, what not to look for. They made the experience very easy. I am confident in my decision and absolutely love my vehicle. I highly recommend Team Honda Powerhouse of Milton, as I am certain you will not be disappointed!!!
Had a great experience at Milton Honda. Ayaz, Cleigh and Rodney all took good care of me especially since I was in a hurry after being in an accident and limited time with a rental. Thanks again for the amazing service and I will see you soon when my mother needs a new car!
Thank You Team Honda!!!
I Purchased my 2013 Honda Civic EX from this dealership. From start to beginning, they were courteous, professional and honest. The General manager himself ( I can't recall his name - Rob I think) came out and thanked me for buying from his dealership. The sales person Ayaz, was great! He made everything fun and easy. The only challenge that I had was it took a few days longer to get my car. But Ayaz called us and let us know what was happening as they had to find the car for us. Thank you Team Honda, I just wanted you to know I Love My car and I look forward to seeing you at my first service!
JP
Bought a 2014 Honda Odyssey EXL-RES and had a great experience with Wayne, Cleigh, Grant and Irfan. They clearly valued my business and worked hard to get it. We basically had another deal in principle with another dealership and Wayne was able to win our business. I am looking forward to the new wheels! I would recommend them to my family and friends.
My experience with Team Honda Milton is nothing short of incredible. Personal, prompt and competitive along with a great waiting room .. In short, this is a great dealership and they are constantly trying to improve their service which makes this whole experience enjoyable.. Well done Team Honda Milton!
I recently purchased a new vehicle at Powerhouse. It was a great experience and I have no hesitation to recommend these folks to anyone. I was treated with decency and respect --- not like prey as is often the case at new or used car dealerships --- and the deal with done with a genuinely pleasant attitude overall. I spent a good deal of time going over my car at delivery and, instead of people becoming irritated or impatient with me, they actually enthusiastically helped me out and gave me all sorts of neat pointers! I was given intelligent financing help that ended up giving me a great deal. Should I wish to purchase another Honda, this would be the place I'd go first. Thanks Emmanuel, Rodney, and Frank!
Just recently I had the opportunity to work with the Team at the Milton Honda store
It was a great buying experience and I would recommend this location to anyone interested in being treated with respect, kindness and of course integrity.
I purchased a 2014 Honda CR-V and I absolutely love it!!!
Ayaz, Grant and Rodney were absolutely amazing and they made every step of the way an enjoyable one.
Keep up the great work guys!