I drove from London for my new vehicle. Absolute best service.They are World Class!
The entire team is genuine, kind, honest, passionate, and professional…
I have never experienced such pleasant and wonderful service…Steve Adams in sales is so knowledgeable, kind, and a true pleasure to deal with…
A sincere thank you to the Hanover Honda team for the wonderful experience …
Winter is coming, and I needed a new generator to replace a very loud and clackity one that annoyed my friendly neighbours. What a racket! I checked Honda's website and checked through their lineup of quiet generators. I called the store and spoke to Cam who took the time with me to explain the many financing options available to me. I had already made up my mind about the extended warranty and Cam confirmed all the details of the three year plan. That is 6 years of warranty!!
This was not just a generator, it was an investment. This unit alleviates so much of my anxiety worrying about whether I will be able to use my CPAP machine or whether the inverter will shut down because the solar can't keep up to the demand for power. This is knowing that if it is super cold and there is a power outage, I can run heaters without any worry.
Cam rushed in my application so I had an opportunity to wander around the store checking out the shiny new Hondas in the showroom. The staff were all so nice and friendly. The front desk staff member had an amazing genuine smile and was so helpful. She let me use her computer so I could print off a page on her printer. Such a dear!
In less than an hour I had my new generator in my car and I enjoyed my whole experience!!
I give Hanover Honda 5 stars because they deserve it.
Living 5 hours away from Hanover I had talked with Steve (sales) expressed interest on a used car with Steve providing me with the information on the car as he sent through text, advised I would purchase the car however I would have to drive there to bring my plates and pay for the car, however I would want to leave with the car on the same day I did advise him I would be there before noon ( the car was already in the shop and had been serviced and was certified ) Steve advised they normally don’t licence the car the same day it is sold. I advised this would be a 10 hour trip without stops and I would not want to return in a couple of days to pick the car up, we even discussed where the bank was as I would go there to get the bank draft to purchase the car. Steve advised he would discuss with the General Manager to see if they could accommodate my request and call me back. I received a text late the next day telling me they had many calls and people expressing interest on the car and sold it the that day, no call to this writer to even see if we could work on a different pick up schedule.
It was made clear this salesman and dealership pride themselves locally as I was told many times however do not appear interested in people from outside of the area. Poor business practice.
Cam was amazing, knowledgeable and not pushy at all. Got me in the right vehicle quickly and smoothly and I couldn't be happier.
I'm from Niagara and called asking questions about new Hondas. The service rep took the time to chat and explain details that the local dealership couldn't be bothered to do. If I lived closer, I'd give these folks me business!!!! Thank you!
My salesperson, Steve was a pleasure to do business with, he was very informative and helpful during and after the purchase
Sale reps and ppl in the front great.
Mechanic in the back are awesome.
But, dealing with the auto shop desk associates is extremely frustrating and insulting because are so unprofessional.
I had paint fall off and it was covered under warranty. When I went into honda about this, I was treated like the bad guy and was given a hard time after having confirmation it was covered. Then when I had a honda key break, I had to buy a new one and get it reprogram. After my key was reprogram I asked. "So my wife key will work also?" I was told no and should of had her key also. No one told me this and I was NOT ASKED if 'all keys' were here when I came in for my appointment.
Honda tried to bill me for doing the re-programing two times. I said no way am I paying for for this reprogramming twice!
The shop manager tried to tell me it was my fault for not knowing I needed to bring all keys.
I've stopped taking my car to Hanover Honda for only one reason. Very unprofessional auto desk customer service!
I will come here to buy and I wont say a bad word on the mechanic's. But I wont deal with the auto desk associates again.
Great service and leasing deals. An employee even came to our home to connect phones and the garage door opener in our new CR-V.
Very friendly service...knowledgeable.
Horrible trade value, with a smile on their face! Buy somewhere else...
The best dealership around
Just purchased my third vehicle from Hanover Honda this evening. This team is beyond impeccable! They’re always helpful, friendly and kind. Thank you Dave for all your help!
The staff was so friendly. Explained all the aspects of the used vehicle I was looking at. They treated me with respect and didn't talk 'down' to me because I was a female. No pressure from them just an overall wonderful experience and I would highly recommend this place for vehicle purchases.
Nice sales people, very nice
Would certainly do business with them
Needed same-day service to go out of town unexpectedly. Was able to get in right away. Excellent service as always
Getting the Honda was a breeze and a wonderful experience. The after market service....not.
All I wanted to do was switch the account our payment was drawn from. I work rotating shifts, so my sleep is very important to me. So, I goto their website, and on the contact portion (the only place where you can send any info via the net) which they label as booking an appointment, I state my request.
1st time was early Jan, 2nd was end of Jan, 3rd was early Feb. At this point I can't believe they wouldn't even send an email. It was the simplest of things!
Finally, fed up I called when I had absolutely no other option. The guy tells me I have to call the bank that Hanover Honda financed it with. Fine! He gives me the number....it's a fax number!!!! Come on!!!!! Seriously?!?!
6 weeks without a contact, and 2 and 1/2 hours later, I have the situation solved to my satisfaction.
They will bend over backwards to sell you a car. But getting an email or an accurate phone number....
I’d would like to thank the service department at Hanover Honda. Over the holidays, I experienced a problem with my vehicle, Kaitlyn was there to answer all my questions and took the time ensure the vehicle was safely transported to the dealership for repairs. The Techs were quick to find the problem (a loose battery connection), and I was back on the road in no time. This is my 8th year with Hanover Honda and I’ve always had a great experience with both purchasing and vehicle maintenance. I recommend Hanover Honda.
Dealt with Cameron. Overall experience has been outstanding, professional, courteous and eager to answer any and all questions we had. Thanks Cameron!!
I am always impressed with my interactions at Hanover Honda. Having been a former colleague of Steve Adams I was thrilled to have purchased my very first Honda from him. I feel that all members of the Service Department are knowledgeable, friendly, respectful, and focused on customer satisfaction. Each interaction is always a positive experience.
My mom bought a vehicle from here and she enjoyed the sales experience. However she has returned here for maintenance and they said she needs expensive things replaced and some maintenance redone that had just been done recently at another spot. It didn't sound right to her so she got a second opinion and was informed that the expensive repairs and maintenance they were pressuring her to get done, didn't need to be done at all.
My mom bought a vehicle from here and she enjoyed the sales experience. However she has returned here for maintenance and they said she needs expensive things replaced and some maintenance redone that had just been done recently at another spot. It didn't sound right to her so she got a second opinion and was informed that the expensive repairs and maintenance they were pressuring her to get done, didn't need to be done at all.
I recently purchased a used civic through recommendation with Cam Morris. My experience was incredible. He made sure to explain all the features of the car in depth and made sure it was in best shape for purchase. He also went above any expectations to make sure I was accommodated to drive my first car. Cam was absolutely lovely to deal with and I highly recommend Hanover Honda for anyone looking for a stress free experience!
I recently purchased a used civic through recommendation with Cam Morris. My experience was incredible. He made sure to explain all the features of the car in depth and made sure it was in best shape for purchase. He also went above any expectations to make sure I was accommodated to drive my first car. Cam was absolutely lovely to deal with and I highly recommend Hanover Honda for anyone looking for a stress free experience!
I had an AMAZING experience at Hanover Honda! I purchased a new HSS928CTD snow blower from this dealer. Their customer service is outstanding!
My experience was so great that I drove 2 hours one-way / 4 hours return-trip to make my purchase. Tanya at reception is very friendly and polite. Dave the Sales Manager is an awesome guy. He responded to my email inquiries within minutes. That’s how you get deals done! Price was obviously a factor as well, and of course their pricing was more than fair.
More shops should aspire to have the same high standards as this place. I will be recommending friends and family to visit Hanover Honda for their Power Equipment needs. Thanks for a wonderful experience!
Hanover Honda is a great place to get your vehicle serviced. The technicians do their job well in my opinion, after having my Honda serviced there multiple times. The salesman and front desk clerks there are friendly and helpful as always. Just know the value of your own car before walking in there if you want to trade your vehicle. They gave me a very poor offer on the trade in value of my vehicle.
Cory was absolutely fabulous from start to finish. My husband and I drove 4 hrs to buy a Honda Mini Tiller from him and he did not disappoint. Super clean and professional show room. Was such an excellent experience!!! Would give 10 stars if I could!!
Purchased a new 2018 Honda CR-V from Hanover Honda. Purchase experience was excellent. However, earlier this week I tried to arrange summer for winter tire change appointment with Steven in Service. This experience was not good. With the Pandemic, it was difficult times and emotions can run high. But, it was no excuse for a Honda employee to hang up the phone on a good customer. I will no longer have my vehicle serviced at Hanover Honda.
They definitely sold me a car with ODO METER rolled back. 2 of my mechanics said the same thing after driving it.
I would not suggest this dealer to anyone for a preowned vehicle especially if they are selling a car lower than the market price. Beware buyers!
Honest staff, who suggested the car could wait on the oil change. Was planning to get it done during snow tires. Snow tires are affordable and professionally installed. Snow tires purchased are fine for the car - we don't drive much. Staff were solid on the selection process. Haven't bought a car there, but I do like the Honda we own.
Honest staff, who suggested the car could wait on the oil change. Was planning to get it done during snow tires. Snow tires are affordable and professionally installed. Snow tires purchased are fine for the car - we don't drive much. Staff were solid on the selection process. Haven't bought a car there, but I do like the Honda we own.
I recently purchased a used Honda CR-V and I dealt with Cam. He helped me find exactly what I was looking for and was very helpful in making sure the vehicle I had chosen was In the best possible condition before I drove it off the lot. Great staff and a great car I am happy with.
We purchased 2 Honda Accord's from Hanover Honda. Our experience could not have been any better from the sales and service department. I would recommend this dealership and I know you can't go wrong if you purchase your next vehicle here.
Awesome service there! Called in Thursday (day before) to see what their schedule was like to get my winter tires done (I was concerned about long wait as I had to do some driving next week to Hamilton and back), Kaitlyn told me she could squeeze me in tomorrow (Friday/Today) at 3:30. Due to my work schedule being 12-830pm I asked to drop it off earlier, not only did they get it done almost right away, she dropped my keys off at work so I could grab the car later and they nicely bagged them and stacked them in my backseat. Might not sound amazing to everyone but for a first time car owner and only my second winter, I thought it was wonderful! Thank you guys so much, you made my life so stress free.
I had some issues on my car that needed to be dealt with, so i called in requesting some help, but don't expect the Honda service advisor Steven to be of any help he is completely arrogant, rude and confrontational with customers when they have legitimate concerns. I can see why he is rude and confrontational because he lacks knowledge and experience with cars even though he claims to have worked at Honda for over a decade. The dealership service is alright, but if you get Steven ask for a different advisor as he's useless.
Had car serviced. Friendly, professional, knowledgeable service department.
Thanks to Dave and Jeff! I would strongly recommend this dealership! It's worth the drive to Hanover.
Excellent service I highly recommend Honda
They looked after me, highly recommend!
Excellent service. Very friendly and reasonable
My wife purchased a new CRV from Hanover Honda. The sales person she dealt with was Steve Adams who was a pleasure to deal with. He took the time to explain everything she needed to know about her new car. He even came into the dealership on his day off to be there when she picked up her new vehicle. This was our first Honda but will not be our last because of Steve Adams. The CRV is a great vehicle to drive and ride in.
Bought a small Honda Tiller. Good price and polite salesman.
Top notch quality and service. I only drive honda.
Very good service. Felt honesty which is key in dealership and services. I would come next time, nice team
Thanks
I bring my wife’s 2018 Civic here for its service. Great staff, great service, never has any problems. Great prices.
My family has been dealing with Hanover Honda for years. I recently had the pleasure of Dealing with them and purchasing a brand new CRV.
Couldn't be happier. I live out of town and it was worth making the drive in and supporting these guys. A+ service.
Hanover Honda is a great dealership! Rob and Dave Lantz are amazing to deal with! I highly recommend Hanover Honda!!!!
I am currently enjoying my third vehicle I have purchased from Hanover Honda. The sales staff is knowledgeable, patient and thorough. They really do go the "extra mile." When I come in for service the maintenance is clearly explained and reasonably priced. I love the lowest price oil change guarantee! Because of my experience with this dealership, I have convinced most of my family to buy Hondas. I strongly recommend this dealership to anyone considering a Honda!
Sherry D
Excellent dealership - knowledgeable staff, not pushy, really care that you get the car you need. The service department is fast to book you in, and good at explaining what's been done. No pressure tactics from the sales department or the service guys. Honest people!!
I bought my used 2006 Honda Civic in February 2010 from Hanover Honda and since that time have had excellent service from the staff there. I really like my car and have never had any breakdowns because of the excellent service. I also like the mileage I get from driving my Civic. Prior to buying my Civic, I never bought anything but Ford's. I definitely plan to buy another Honda at Hanover Honda when the time comes.
Larry and Rob sold me a beautiful new 2009 Civic in November of 2008- and I couldn't be happier! The car has over 160,000km and still runs as well as the day I bought it. They've never hesitated to offer free advice or answer any questions I've had, and I would not hesitate to buy my next Honda from them. The price was great, the staff was friendly and knowledgeable, and the car has been trouble-free. Great experience.