I went to Image Honda on Wed . I had seen a vehicle on their web site that morning that i was interested in. I am a senior woman looking for a SUV by myself. I was introduced to a young sales man whose name is Anthony Caricato. Anthony was very personable and treated me with respect. At no time was he ever condescending to me as some young folks can be with seniors. Anthony explained everything to me very clearly and answered my questions with patience . At no time did i feel pressured or rushed into making a decision about the SUV. The vehicle was everything i was looking for. Having made up my mind i then went to a gal by the names of Julie McHugh who took me through the process of the financing. She also was polite, friendly and methodical in explaining how everything was done. I left feeling relaxed and confident that i had made the right decision.
The next step was picking up the CRV I had bought. The appointment had been made and i was taken through the process of being shown what all the equipment inside the car was for and how they worked. Sumar Arguin was the gal who handled this end of the transaction. Sumar was also very courteous and patient. Sumar made sure i understood everything as she explained it. Again at no time did i feel rushed while being in the vehicle.
I have been in customer service for many year before my retirerment and i am very aware of what good service should be like in communicating with the public. At no time did the staff at Image Honda disappoint me. They were all very professional, friendly and welcoming and saw to it that my experience was stress free. I would recommend Image Honda to anyone looking to purchase a vehicle. Anthony is your go to guy. "Five stars " no question.
Thank you all for being so helpful. ~ Dorothy Sipocz ~
Switched to Image Honda after having a real bad experience from other dealership in Grimsby. They are real professionals, service is fast safe and reliable. Thanks to the whole team. I highly recommend Image Honda
When my 15-year-old car broke down during a pandemic I decided it was finally time to buy something shiny and new. Of course, options were quite limited considering the dangers of COVID-19! So, like many people in a modern society, I turned to the Internet. I built the exact model of car I wanted to purchase and applied for financing online. Imagine my surprise when I got a call from Habib to arrange pickup for later that week! I had a brand new car in my driveway just four days after applying for financing. That kind of responsiveness earns a full five stars in my books! Add on to that the friendly staff that were so happy to help, all while sanitising everything in sight! It was truly a pleasant experience, and the folks at Image Honda really go out of their way to make you feel comfortable.
Super happy with the customer service ac stopped working they had me in and out great job
Always had great experience dealing with this dealership. Jay, from parts, has excellent customer service skills. Thank you!!!
Got a car back in 2018, every bit of the experience was made enjoyable... amazing team!!! Everyone was friendly and fun to chat with. I’ve brought my car in a few times and every time they were awesome!! Gave me an extra Honda keychain for my spare key, fixed my skid plate at no cost. The service team is always full of positive energy and I look forward to it, always helpful and go the extra mile!!!! The lady with the dark curly hair always says hi and asks how I’m doing, she not only remembers my car but remembers me everytime.. which really creates a great experience and makes me proud to be part of the Honda family and have this as my dealership!!!
I highly recommend Image Honda. I had visited a few other competitors the day I was looking for a new vehicle. When I arrived for my appointment Billy was waiting for me with the vehicle I was interested in. Billy was friendly and professional and explained all the details of the CRV. Julie in finance was great. All around a fantastic experience.
After my car was dropped off by CAA on a Friday night after hours, the service center called me BEFORE the listed hours to talk about the vehicle. They kept me updated on the status of the vehicle, and even found and fixed another issue that might have caused problems down the road. Quick (and safe) payment and car pickup as well. A great experience, friendly staff, and I'd definitely recommend to anyone!
Bought my car here. Ralph was great and took care of me. After that everything went downhill. Customer service is terrible. Regret purchasing from this location. Will not buy from here again. Don't even bother complaining they don't care enough to even reply to your complaints.
Always a great experience at Image Honda. Had a horrible experience at the other Honda in Hamilton, was told my car issue wasn’t under the recall. Came to Image Honda, and sure enough, the recall was the issue and everything was fixed in less than 2 hours. Definitely recommend their service department.
I have brought my car here for service many times and I would highly recommend them. The staff were friendly and made sure everyone was following the safe distance guidelines. My car was done in less than an hour, (oil change). Ver impressed with staff and service. I will be going back to Image Honda!
I had a recall for an airbag in my vehicle and the process of not just booking an appointment, but also on the day of the repair has never been smoother. To book the appointment, I called and provided the required details about myself and my vehicle, and before booking, the rep (Ali), said that he would confirm with the shop that they had the part I needed. If not, they would order the part and schedule an appointment. I received a call 2 days later that the part was ready and I booked a time for the repair. The repair itself was very quick, and I was back home just under and hour. The whole process was painless.
I had such an excellent experience with Ralph, who sold me the car, and Haley who helped me finance it. Both were very willing to help and answer any questions I had without making me feel like just another customer. I felt no pressure at all during the process. I love my new car.
Ralph was very knowledgeable and friendly. He showed us all the neat vehicle features and took the time to explain how things worked. Thank you for the great purchasing experience! We’re excited for our new CR-V!
I recently had an oil change at Image and it was so easy. The staff are very friendly and knowledgeable (don't lose Amy!) which made it a pleasure. It doesn't hurt that the waiting area is well stocked with lots of refreshments, TV and WI-Fi.
So fantastic to deal with, found me exactly what I wanted, within budget. My used car was serviced beautifully with brand new tires. They were a pleasure to deal with, and even delivered my vehicle in just 2 days. Highly recommend!
I had a great experience right from the start. Michael took his time to explain the vehicle to me during the road test and allowed me enough time to make the decision of purchasing the car.
Julie was great at explaining all the paperwork, warranty info and helped get the documents lined up for my trade in.
On delivery day, Sumar was awesome at ensuring I was set up with the new vehicle and reviewed some of the features Michael talked about the week before during the road test. She ensured the car was in tip top shape before I left the lot and also gave me a quick tour of the dealership.
All the staff are very attentive to the customer and are very organized. Image Honda is a recommended stop when searching for a new car.
The Service team at Image Honda does not look out for the customers best interest. Moved back from New Brunswick and needed to switch information back to Ontario. Notice a bit of rumbling in my brakes earlier in the year. They said everything seems fine should have lots of driving left. One month later my rear pads were metal on metal and need to be completely replaced. After that I noticed the rumbling continued and needed to do a safety check, got the safety check done and the technician said that my brakes were sticking. After having my brakes checked twice it took a 3rd time for them to find the issue. I changed my brakes again and brought it back. They asked if it was within 10 days of my inspection (which was not communicated). It was within 8. He said well my technician isn't not available to check your brakes can you bring it in tomorrow. Unfortunately I work 9-5 like most people and could not. He then said that they would charge me another 130 dollars for another inspection. This service team does not try to help their customers. They just look to put money in the dealerships pockets by continuously charging for service. My Girlfriend wants to buy her car in the next 2 weeks and she now wants to avoid this dealership completely.
Picked up my new Civic LX from this dealership today. Josh took me out for a test drive earlier in the week, and was exceptionally professional and friendly. Ashley helped set up some features on the car at pick up and made it a breeze. Highly recommended!
I want to say thank you to Image Honda.They are very approachable, very nice people especially Summer,Ralph, Michael ,their managers all of the staff. I am very happy that I purchased my first car here.Very nice car from exterior to Interior..They also gave me free purse which is extremely great! Excellent service.. .I highly recommend IMAGE HONDA..THANK YOU SOOOOOO MUCH!
It is with great pleasure that I write this review.
I'd like to thank Rob and Paola for helping me with my choice, I find it remarkable that after all the years they've been there, they still have such enthusiasm and excitement doing their jobs!!
Sumar, Thanks for taking the time to walk me through my vehicle and show me just how many cool features it has!
I've purchased 2 vehicles here and would highly recommend.
Nick was my salesman and personally I am glad it was him. He was into cars the same way I was and answered all my questions I had about the Honda Civic Si. Even after the deal was done he answered all other questions I had. Very good attitude and will certainly do business again with him.
On the delivery date I got a personal demonstration of how everything in my car works by Ashley. She is a terrific person with an absolutely amazing attitude. Both people I dealt with were just incredible, and funny. Loved working with the both of them. Made my experience very comforting and am very excited about owning my new car.
On a side note Nick is a very good barista!
I bought a Honda Civic Touring from Danijel and it was the best car buying experience I’ve ever had. He was super professional and made sure I was comfortable right to the very end of the process. My ride is amazing and I plan to come back at the end of my lease to see him. Image Honda is an amazing full service dealership that makes you feel like family. What a deal I got!! Go see Dan right now and he will make your car dreams come true!
I decided with the purchase of my second car to make the jump to a civic. I’m so glad I made that decision. Image Honda did not disappoint with their loyalty to its customers and my family whom have bought many vehicles over the years from this dealership. All the bells and whistles. I feel safe and enjoy driving again. Thanks for the wonderful service.
I was truly surprised by the unhelpful advice provided by their service team today . I called regarding a recall notice and was told we don’t have the parts and can’t even book you an appointment. I was told to call other dealerships myself to see if I could find one with parts in stock. I called Welland Honda and had Rachel explain patiently to me what the issue is, one of which there is a possibility of having the car deemed unsafe and pulled off the road. I’d say that is serious and the fact that Image Honda wouldn’t even check the vehicle is avoiding their responsibility. I hope Image Honda does not experience a serois accident involving a vehicle they sold and refused to check. Interesting approach.
The sales consultant Nick Giglione was super helpful and gave me an amazing deal in the Honda Civics Sports model. I will highly recommend him to all my friends and family if they get a car. He provided my family with excellent service. He did not rush us at all, but let my big family and I take our time in making sure I got everything I wanted in a car. Overall I had an amazing experience.
3 years ago I had gone to multiple dealerships of different companies and I have to say my experience was not great, a lot of sales people didn't even give me attention, or they would not even put in the effort to try to close the sale. Considering their job is to try and get people to buy a car, that shows a serious lack of commitment. At Image Honda, the agent spent a solid 2 hours with me even though I made it very clear I was just looking for information. Spent the time to ensure I was getting exactly the car I needed, no more, no less. He made very convincing arguments why I should buy it and gave a great deal. Even gave my GF at the time a $400 designer purse as an incentive! Although I had no intention of buying the car that day, I did (I really couldn't think of a reason not to) and I'm happy for it. Since then, the service department has been absolutely amazing, everybody is friendly, they don't try to get me to do service unnecessarily, they've even gone out of their way to get me a rental car once for a warranty issue. Based on the terms and conditions they did not have to get it for me in this situation, but they did, I even got an upgrade once I went to the rental car place. They always follow up after service to ensure that everything was done properly. The shuttle drivers are always very friendly, drive safe, and you never have to wait too long for a ride. I recommended this dealership to my sister, and she ended up buying a Honda Odyssey, when she had some unexpected twins after already having 2 kids. She had a great experience as well!
Very friendly staff, it was really easy getting my new car. Summer was very helpful showing me things I would've never guessed the car could do. I strongly recommend these guys
I visited on a busy Saturday. The showroom is nicely laid out, bright and clean. They had a nice selection of vehicles. The staff were all wearing the same Honda golf shirts which seemed to underscore their enthusiasm. I was approached by a salesman immediately. The SUVs I came to see were on display. I was able to have my questions answered quickly and effectively. A good experience overall.
Just leased a 2019 Honda CR-V from Image Honda and I could not be happier!! We purchase a 2018 Honda Civic less than a year ago from Image Honda and the excellent service from Ralph and the team at Image Honda is what brought us back! Ralph is an awesome salesperson who really knows how to treat his clients. He provided excellent customer service...he even found me the CR-V in the WHITE colour I wanted right off the truck!! The truck literally drove up as we were finalizing the deal! Talk about meant to be! Julie and Sumar also gave excellent customer service and the manager remembered us from our the first time we purchased from the dealership and she was also very helpful!! My husband and I are very happy to be part of the Honda Family. If you are in the market for a vehicle ask for Ralph at Image Honda...you will be happy you did!
I had a great experience during my service but I will need my old advisor back who mostly initiates my service with the bald head. When I see great customer service for Image Honda. His face should be on the billboard. Always positive to everyone and gives genuine conversation. He remembers me as well. I appreciate Mike, as he supported me before and after the sale of my vehicle. He is amazing.
Just picked up my 2016 HR V and very pleased. On my first visit to the dealership I met Ralph and was really impressed by his enthusiasm and willingness to help me even though I was nowhere near ready to buy and only interested in second hand. When I was ready to buy I naturally called Ralph. Unfortunately he was on holiday during the actual purchase but all came together very well. I would particularly like to thank Summer for completing the transaction with such a positive friendly attitude and professional efficiency.
I just bought my 4th vehicle from Image - I cannot say enough about the people here. From Mike and Rob who handled the sale and trade in, Julie for all the other paperwork, Sumer who walked me through the new features - - you guys and the rest of the team are why I will KEEP coming back. The mechanics and techs, parts counter folks, all the other sales reps who treat us like family..... Folks, if you need a Honda, don't go anywhere else, Image Honda will take care of you.
Sales person of used car does not know how to talk with customer on the phone and also does not have info about what vehicle they can trade-in or not, even though not even courtesy to ask anyone for it. Feel like they don't even want to sale the car. Well, that's their choice. Something that management has to be aware about.
I was extremely pleased with the service I received at Image. Anthony, our sales person, didn't play games and offered us a fair price the first time around. Julie, the Business Manager was great as well. I'd like to give an extra special shout out to Sumar, the delivery coordinator. She made our delivery fun and engaging. I'd also like to thank Christina, their Sales Coordinator for doing a great job scheduling us in around our schedule. She was very accommodating.
Image also offers a great rewards program not offered anywhere else. You get great discounts from local establishments in the area and you also earn credits towards your next purchase which you can even share with your family and friends. Clearly they are a forward thinking, innovative dealership. They "wow" you with service and reward you for loyalty. Just what I like to see!
I am absolutely in LOVE with my new 2019 Civic Sport. Thank you for making my experience so easy and enjoyable.
“Definitely recommend “
Purchased a new 2019 Honda CR-V from Image Honda and everyone that worked with us to get our deal done we’re amazing! We went in with a goal in mind and they topped it. The service was wonderful! Josh was friendly and very easy to deal with. Summer was amazing!!! she went through the whole vehicle with us and made everything easy for us to understand. She was professional, friendly and funny! I would definitely recommend Image Honda to anyone looking to purchase a vehicle. I had a great experience!
Amazing experience today with image Honda! Received the hand and glove treatment by Anthony, Summer and Julie. Explained everything in detail and made the process so easy and fun! Summer is a smart and funny gal. Love her! Thank you guys so much. Love my new civic!
I went here for parts and lets face it, dealer parts are REALLY expensive. If you're one of the few who can afford them then definitely go to Image. The staff are extremely friendly and when I had an issue with a stereo I bought for my car they offered to program it for free, so there are still some diamonds in the ruff. Nice folks.
Leased my vehicle last week from the very friendly staff of Image Honda. Great service from all members of the team, Sales (Mike K), Financial Services (Julie) and their Delivery Specialist (Sumar). Would highly recommend them, I traveled 25 minutes to this dealership when I had at least 3 dealerships closer to me I could have dealt with. Well worth my time and effort doing so, and the Loyalty Program is an added plus. They definitely make you feel like you are part of the Image Honda family.
I just purchased my 2019 Honda H-RV I appreciated josh and how friendly he was while helping me decide on the car. And made me feel very comfortable. And Julie the business manager was very personable and took the time to explain things to me regarding paperwork. Then at the end when I picked it up I had Sumar the delivery coordinator who welcomed me to the Honda family and journey and taught me the ins and outs of my new car. Making sure that I enjoyed the entire experience and made it very fun for me. She was very helpful and clearly knows her stuff very well. And even let me know I could contact her anytime for support. I have always been pleased with the service at image Honda and would highly recommend it to anyone! Thank you everyone!
We were very impressed with staff and service at Image Honda. From Billy our Salesperson to Julie in Finance and Sumar our Delivery Specialist, they were all very pleasant and super helpful. We couldn’t believe how smooth and quickly everything went. We felt no pressure to buy and when we did decide to proceed with our purchase we were given a really great deal and a fair price on our trade-in without any haggling. We love our new Honda and it is even better than we had expected. We wouldn’t hesitate in recommending Image Honda to anyone looking to purchase a new vehicle.
Our first experience with a Honda dealership in quite a few years, we were doing a trade-in and they did give us a really fair deal compared to the other dealership we tried first. We dealt with Anthony, he was really lovely and spent a lot of time with us explaining everything. He listened and managed to offer us everything we asked for and a little bit more in terms of gadgets. Summer did the handover service and was really thorough with everything, made sure we had no questions before we walked out.
I was so pleased with our service. Ralph was amazing and when I went to pick up, my choice of civic sport in the colour I preferred, Summer was great explaining the new features. We have driven a Honda for over 30 years and no matter what other car we look at Honda always weighs in best for value and quality. I plan to continue being a customer for as little n as I am able to drive. Paola
We will continue to deal with Image Honda. Our sales agent was patient with us as we were deciding on which vehicle would best meet our family's needs. He was friendly, helpful and informative giving us the information we needed to make the right decision. We never felt pressured at any point during the process. Once we decided on purchasing a vehicle, the staff worked efficiently to get the vehicle to us quickly with very little effort on our part. Thanks Image Honda we love our new vehicle!
Very friendly staff. They always make you feel welcome
My experience at Image Honda was nothing short of fantastic! I bought my first car (used) and enjoyed every second of it. The entire team was super informative, knowledgeable and friendly. Thanks to Michael F for all of his help and expertise. He’s a fantastic sales rep and helped me every step of the way! Julie was awesome and did everything possible to ensure I would be good to go upon pickup. And thanks to Summer for all of her help when I picked up my vehicle! She was awesome and very helpful and answered all of my questions even when they weren’t her area of expertise! I will definitely be back and will do all of my maintenance on my car here! thank you.
Used to be good for service, now they squeeze you for every dollar they can.
I've been going on and off for their for over a decade since I bought my car there many years ago, and that was an ok experience. The service people used to be good and honest, however the last time I was there I came asking for some specific maintenance requests and they found another $400 worth of stuff to fix. In the end, I decided to only fix 1 of out 3 new things they wanted me to fix, and the service consultant was visibly annoyed by my choice. He changed his story on how much things were going to cost; and even though I argued what he said didn't make sense (and he agreed in the end), they still charged me for more than we agreed. I noticed it when I got home, and they made it very inconvenient for me to get my money back. I did a week later.
Moral of the story - always check your bill; and don't take any slack from these guys. Everyone here is a salesman. Even in the service people. Never going there again; and you shouldn't either.
Wonderfully Spoiled
All employees were very friendly, knowledgeable, helpful, and respectful. Diagnosis was very, very quick (no delay from appt. time), and service time exactly as prescribed. Thanks everyone for my wonderful visit to your facility.
I bought a new Mazda years ago and it was a good car. When I picked up the Mazda, they handed me the keys and said " Bye ". No, "Thank You", no explaining the features on the car. Just " See ya ".
Now that I've purchased a Honda, I see the difference in the service and personal attention given to me and my new Honda. I received a Thank You gift for purchasing the car. The car was detailed nicely. When the staff person explained all the features on the car, they noticed some road dust on the back, from the nearby street and asked if I wanted it to be taken back in to detailing to be cleaned up. I couldn't even see the dust she was talking about, so I said it was fine.
There is a genuine appreciation given to you when purchasing a car from Image Honda. I brought my Dad down, and he bought a used CRV and received the same quality in service.
I'm very happy with my car and especially with the smooth transaction made.
Thanks Image Honda.
Rob
I don't purchase vehicles often because the experience is usually dreadful. My last vehicle was 17 years old and needed to be replaced. My daughter has driven Hondas for a while, and has always been very happy with them, so I decided to see what Image Honda had to offer. I was amazed from the first moment I stepped into the dealership. Ralph Di Gennaro gave us a warm welcome and immediately put us at ease with his congenial manner and obvious desire to help us fill our vehicle needs. He was aware of a vehicle that was going to become available and he said this vehicle might fill our requirements, was in excellent condition and he was sure Image Honda could find a way to fit it into our budget. When the vehicle arrived, Ralph was able to give us a detailed history and go over the Car Fax with us. There was no hassle, no pressure, no tension. The vehicle was low mileage and spotlessly clean. Before the test drive Ralph went into some of the design features of the Honda CRV, and I could tell he was proud of all the thought that had gone into its design features. After the test drive we knew it would be the perfect vehicle for us. We next met with Julie McHugh who lead us through the service guarantee that was already on the vehicle and helped us decide how to best take advantage of our options. We made arrangements to pick up our new vehicle the following week to give Image Honda time to make sure the vehicle was up to their very high standards. We met with Theresa when we went to pick up the vehicle. She got us through the paperwork in a matter of minutes and then walked us out to the car. She took the time to show us many of the details about the car and helped me set the seat and mirrors up to suit me. She showed me where to keep my wheel locks, how to use my Valet Key, where the fuse panel was under the hood, and many more details that would make my first drive safe and enjoyable. I've been driving the car for a couple of weeks now and i couldn't be happier. I will be going to Image Honda for vehicle service. Theresa took me around to meet the service people and I was impressed by all the thought that has gone into making their customers comfortable and confident in the Service Department's ability to do the job. I have never had this kind of experience at a Car Dealership before. I don't feel like a customer. I feel like a friend........and you know what....if it's not a Honda, it's just a car.
Today was my first visit at this location, and I am totally impressed with the customer service. I was being helped by Don and Billy.
Both of them were great. Billy helped us and gave us an excellent deal, I got what I wanted. I appreciate the friendly and at the same time professional environment. If anybody is looking for a Honda car, I would suggest that a visit at Image Honda is a MUST.
I have been to Sterling Honda as well, but definitely I saw the difference of environment. Image Honda meets your expectation.
Thanks guys, you ROCK..!!!
Aneet Gill and Harjot Khatra