Never have i been more satisfied with a vehicle dealership . Bought a fairly new vehicle , had an issue with the leather seats . Ordering new seats to replace them . I know where im going next vehicle .
Exceptional deal and Service from Manager Ryan Rogers and Inside sales Bruce
I had previous dealings with a competitor that fell short of what my expectations for customer service or customer care should be. In 2019, I decided to check out the lot of Colonial Honda for the 2019 Civic Hatchback Sport, that's when I met Curtis for the 1st time. The entire experience was no pressure, no rush take your time to explore your options and crunch your numbers. It was by far the best experience I've ever had when purchasing a vehicle. After sale care and follow up was a very welcomed part of working with Curtis. I had the opportunity to work with Curtis & Colonial Honda again in June 2020 this time to trade in the 2019 for a 2020 Civic Hatchback Sport Touring, the second time around in a little over a year was just as memorable. Curtis & The Colonial Team worked diligently to put me in the 2020. I'll definitely be returning to and always recommending Colonial Honda.
Jessie did a great job with the servicing of my 2015 Civic. She forwarded to me a surprisingly detailed video from the mechanic explaining a few extra problems that needed to be fixed. I was outside walking when it arrived in my mailbox, and it initially showed as "failed to load", but once the large video file finished downloading, it played well. Overall, very happy with Colonial Honda.
Very happy that they were able to fit me into their busy shop, with no appointment. My sunroof was stuck in the open position, not good in Nova Scotia. Raylyne (?) the tech working on my car, found some other issues, and I was notified. I OK'ed the repairs. I'm happy with the out come. Thank You.
This place is a rip-off. They will charge you 2x market price for parts you don't need.
I was charged over $1000 for a replacement part recommended to me after 2 hours of diagnosis. This did nothing to fix the problem in my dash and Honda didn't really care. They asked me to drop another $1000 for a different part. Go to CIVIC PRIDE in Bedford. They knew the problem in 10 minutes and installed a new part for under $400! Please save your time and money
The service was excellent. I dropped off my vehicles and the work was completed when they were picked up on time. Jon the service rep was very friendly and helpful.thanks for your great service.
I decided to contact Colonial Honda after a poor experience with another dealership and what a difference! I was extremely impressed with their high level of customer service, professionalism and their informative & friendly staff. During my initial call to inquire about service, the prices they quoted me were accurate upon picking up my vehicle after completion. I decided to do a drop off option assuming they would have it until end of day. I dropped it off at 0915 &, to my surprise, they were finished by lunch! Talk about being efficient! The team also, respectfully, recommended certain service options but didn’t pressure me into doing it. I would recommend Colonial Honda to others and plan on contacting them for future work. Thanks Colonial Honda!
Both Curtis and Alysha exceeded our expectations. Curtis from the beginning was very open and attentive to our likes and dislikes. He was quick to get us into a vehicle that was initially thought to be beyond our budget. When it came to doing a test drive he was through when explaining the features and honest about his personal likes and dislikes. To have someone who was so personally invested in our happiness with the vehicle was a breath of fresh air. He was very knowledgeable and helpful from beginning to end exceeding all our expectations.
We didn't feel pressured into anything and they were willing to work with us to get a deal done within our budget.
They didn't walk us down a path out of our budget and listened when we told them we wanted to get a deal done asap. They followed up with us very quickly afterward and showed genuine concern for our happiness and comfort.
The whole dealership was clean and welcoming.
When we look at purchasing we we will definitely be back and hope to deal with both of these amazing people again.
Bought a 2019 Honda from Greg. Greg was an amazing salesman and I will continue to refer people his way! If you’re going to buy a car from here, go to him! I’ve had my car for almost a year and am still very happy with my purchase. So knowledgeable about Honda, friendly and fair.
I had service on the vehicle two months ago and had less than great service. Long story short, I was quickly contacted by management after the service, who validated my concerns and apologized for the poor service and I was compensated fairly. I understand that mistakes can be made! A business who takes the opportunity to make things right is a business worth supporting. Thanks guys!
Bought a 2019 Honda from Greg. Greg was an amazing salesman and I will continue to refer people his way! If you’re going to buy a car from here, go to him! I’ve had my car for almost a year and am still very happy with my purchase. So knowledgeable about Honda, friendly and fair.
I had service on the vehicle two months ago and had less than great service. Long story short, I was quickly contacted by management after the service, who validated my concerns and apologized for the poor service and I was compensated fairly. I understand that mistakes can be made! A business who takes the opportunity to make things right is a business worth supporting. Thanks guys!
Had a great experience at Colonial Honda. Highly recommended. They are fun, easy and most important of all... they are competent. They love Honda and now so do I.
Jon Plummer was my service advisor. Was very thorough and explained everything in detail. Not pushy, let me make my own decisions. Very accommodating was able to get my car back quicker than promised
I enjoy taking my 2018 Honda Accord Touring in for service at Colonial Honda because the staff is always pleasant and attentive to any requests that I might have. The service is completed on time and their customer waiting room is clean and has refreshments.
Best dealership in town. Top notch service in both sales and service. Renovated facility with all latest technologies
Always a pleasure to bring my CRV to Colonial Honda. It’s the best dealer and service department I’ve ever deal with. They are very professional and courteous.
I bought my 2017 Civic from Colonial Honda, and get my car maintenance here as well, the staffs are very friendly professional and helpful. I have great experience with them!
This review isn’t for one single experience at Honda, this review is being made after 4 different visits to the service department for repairs and being frustrated each time with poor customer service at the front desk, and bad experiences from the service department. I won’t list all my grievances (and sadly there’s quite a few) but I will mention this one as it’s still ongoing. On one of my visits a few months back I had them look at my front tire because the light kept coming on the dash and I had to keep filling my tire with air. They legitimately told me when I went to pick up my vehicle that nothing was wrong with my tire and that they just lowered the threshold for when the light on the dash should come on because it was being ‘too sensitive’. Really? As I’m being told this I’m replaying in my mind all the times I would go to put air in my tire and it would be at 20 psi.....how is there nothing wrong with my tire?! So I wasn’t impressed, but I had enough so I went on my way. I also feel it’s important to note that on this particular visit I also had an oil change done and the service department failed to properly close my hood, so on my way home when I hit the highway the wind scooped up under my hood and jerked it open really quickly and the sound of it catching against the latch and then banging up and down as I was driving 100/km really startled me and freaked me out because I didn’t realize what the banging was at first and then I had to pull over on the side of a busy highway at dusk to close it ....so I was pretty upset about that, especially imagining that happening to my grandmother. Anyhow, I continue to add air to my tire for the next month or so with the intention going to another garage to get it fixed when I end up having a very bad transmission fluid leak (and when I say leak, I mean a huge puddle under my vehicle) so I had to tow it to Honda (because I have a warranty with them and thought maybe this particular job would be covered) ....otherwise I would of 100% had it towed anywhere else! So while the vehicle is in the shop I figure maybe I have a different mechanic this time and it’ll be a different experience for me. So I ask him to take a look at the tire for me and replace my driver side brake light because I was told it was burnt out. Upon picking up my vehicle, after they sorted out the transmission issue (and I do feel it’s important to note that my transmission issue wasn’t covered under my warranty so my advisor did work on lowering the price of the repair for me which I did appreciate) but when I ask about the brake light and tire the receptionist says that there was nothing written anywhere about that on my invoice and because it was Saturday no one was there to look at it. Fine, I take my keys and leave. So Monday rolls around and my advisor texts me a link to a live video thanking me for my service and telling me that in a few days I’ll receive an online survey to rate my visit and if I feel that I can’t give him a good review to contact him so he can make it right. So I text him back saying that I was disappointed that my tire is still an issue and that the brake light wasn’t replaced. And then I never heard anything back at all. So I call Honda again on Thursday (4 days later) to ask for this survey that I was told I’d get so I could give my negative feedback and surprise surprise I receive an email from the service manager stating that “at the dealership level we cannot control who and when someone receives a survey, this whole process is controlled by Honda Canada.” Really? So why did I receive a video chat saying I’d get one? Funny the moment a said I was leaving negative feedback this survey is suddenly unavailable to me ....that’s fine, that’s what the internet is for right? In any case, I’ve had too many things happen to me during my visits there and even more than I’ve listed here so needless to say I won’t be going back there if I can help it. I’ve received far better service at other garages.
I have bought several cars from this location over the years and have always been treated professionally. The service department now uses video to show work being done to your vehicle which I think is excellent and shows how they value transparency with their customers. Great job Colonial!
I've dealt with Colonial Honda since moving to Halifax 2 years ago. I've been treated in a professional, courteous manner at all times. I'm very pleased with the service.
Poor service. I went to their showroom at 4:30 PM on Saturday.
The salesman was least interested to show the cars and was in a hurry to head back home instead.
Took my CR-V in for the recall and ended up having to sell the car back to them. The process was super easy and straightforward, I was told what my options were and I was not pressured into buying another car from their used stock. The used car sales manager, Ryan, was great to deal with. It all went better than I expected and I highly recommend them!
Being on tight budget and first time car buyer, it was definitely a hard time, but sales person Bruce made it so easy and he was super friendly and showed genuine response for my concerns. Got me the deal I was looking for and eased it for me. Definitely a high five!
Smith and painless transaction. Will definitely return for my next vehicle
Bright , clean. New show room , great friendly staff always willing to help !
Went in looking to buy a used vehicle I saw online. Made an appointment, and was told that if by chance the vehicle sold, I would be notified. I drove 40 minutes from home to the appointment, when I arrived they seemed annoyed from the moment I walked in, and as though they couldn't care less that I was a possible customer (the sales people, not reception). They kept passing me off, even after stating that I was there for an appointment, and walked away.
I was then told after about 10 minutes of standing there that the car was sold this morning. I was not notified as I was told I would be.
My boyfriend bought a 2019 Honda Civic from Portland last year after having made an appointment at Colonial. He had horrible service as well at Colonial (pushy, and not respective of his time restraints), however, we figured maybe if we saw someone else or because we were looking for a used vehicle maybe it would be different - we were wrong. Portland street treated us properly, and actually value their customers.
Colonial Honda has horrible service, and obviously doesn't care about their customers. Used or new, they won't be getting my business after this.
Just purchased my 3rd CRV. Jim MacDonald and Alice O'Neill provided exceptional customer service. Highly recommend Colonial.
Jesse in the service department was pleasant and very helpful in my last visit to have the transmission fluid changed in my 2009 Honda Accord on Monday.
Bought a used car here, sales staff was great (worked with Georges) but when I picked up the car the didn't have ownership papers. I was told this would only take a couple days so I didn't think anything of it. These papers took 4 weeks and I was forced to pay for a rental car during much of this period. I was assured that the cost of this rental would be covered but another 2 weeks has gone by and I've yet to receive anything
I couldn't be happier with my whole experience with Colonial Honda! I felt informed, un-pressured, and well-cared for every step of the way! Thanks to Curtis and Erica, and the rest of the team, for making my car buying a happy and stress-free experience. Highly recommend!!
Rick Melkirk in parts is awesome! He goes out of his way to help and does it with a smile!!!
Great guy!! We need more Rick's in areas of service .
Purchased my First Honda 2019 HRV last week. So happy with my purchase. It drives perfectly. The team at Honda were amazing. I had Bill and Alice. They answered all my questions and made me feel comfortable. Thanks Honda For giving me Such a great experience while purchasing my HRV.
This was my first official car purchase. I walked in feeling uneasy and weary. My father and i were approached by Jim Macdonald. Hands down the best experience i could have asked for. I dealt with Jim for the sales part of everything, and Chris Casey for my financing and let me tell you they are a dream team. I walked away from this experience feeling very comfortable with the numbers, with my new vehicle and i will and would recommend this company to anyone. I don't usually write reviews but these guys deserve five stars. Thank you Colonial, you have made my car shopping experience the best i could have asked for. xx
This was my first official car purchase. I walked in feeling uneasy and weary. My father and i were approached by Jim Macdonald. Hands down the best experience i could have asked for. I dealt with Jim for the sales part of everything, and Chris Casey for my financing and let me tell you they are a dream team. I walked away from this experience feeling very comfortable with the numbers, with my new vehicle and i will and would recommend this company to anyone. I don't usually write reviews but these guys deserve five stars. Thank you Colonial, you have made my car shopping experience the best i could have asked for. xx
Our family has had nothing but excellent service here. The staff are very helpful and friendly! Highly recommend:)
My husband and I traded in our used financed car and our lease car to purchase a new through Colonial. They were amazing to work with and super accommodating! We got our dream car for the price we wanted to pay and couldn't be happier!
They have some service advisors with the worst/laziest attitude I've ever encountered: all the way from Vancouver, Calgary, Regina, Toronto and now here. You need to cross your fingers to get the right advisor who is willing to help. No more crossing fingers for me; I'm not taking my Honda back here unless absolutely necessary.
The tech guys are really helpful and friendly. However, some of the service advisors act like they just want to get rid of you and move on to whatever they were doing. It's happened to me, and I see it happen to others ahead of me in the queue.
Service department has dedicated personnel who do a good job but their logistics support is terrible. Twice, I booked my car for service after parts ordered and were supposed to be available. Each time, after waiting 1-2 hours, I was told the part was not available and would need to rebook. Last time this happened, was told the part would take 7 weeks to be delivered. Lousy service as a result. I will never go back there.
NEVER USE COLONIAL HONDA! Use Portland Street. We have had the absolute worst experience with this dealership. We were promised in writing, Tire and Rim protection than as we were signing the papers, they told us they couldn’t fit it into our financing... even though they promised it. Even worse, we bought the car in Feb 2019 and were told that we could keep the Winter Tires off of our old car. They were going to take them off for us and give them to us. It is now almost June 2019 and we still haven’t received our tires. I contacted the sales person several times and they said they were working on it... so after no progress I emailed the General Manager of the dealership. He apoligized and said he would work on it for us. It was been another two weeks and we still don’t have our tires. They obviously lost or sold our tires, which is no problem... just admit it and give us a new set of tires! Worst service EVER.
Had to take the car to another mechanic to fix the brakes which the dealer charged me to service (as part of regular maintenance service). No confidence in the quality of work.
Meanwhile ....months later...
They could have contacted me to see the paid invoice from the other mechanic but they really don’t care if anyone has has a bad experience. 🤦♂️
My name is Amanda and Yesterday I went into your location to look at my options of trading my vehicle in for a new Honda, I was unlucky to get the sale person Byron Selig. At first he was nice, pushy but nice. I told him I'm on my lunch break and just wanted to know payments for a new vehicle. I felt forced into picking one car. But I was like okay, sure I like this car so let's do it. I really wanted to go into finance office to see what I would really be getting for payments, Byron only came to me with one offer and was firm in that. Even though your website offers 0.9 on new vehicles, he never gave me that option or the amount of years I was looking for. He saw his business manager for literally 5 mins for my one and only offer. So I took that time to call one of my car dealership friends to see if this sounds good because at this time I was feeling rushed and pushed. My friend said I should just go back when I feel comfortable. Big purchase right. Byron comes back and tells me unless I put a deposit down on that car I can not go into finance office. So I asked to come back later, and that I need to think about it. He told me the deal was off the table and that he wasted 1.5 hours with me and his business manager is not going to be happy at all! Collected his papers on his desk and walked away. I have bought many cars in my life and just bought my mother a car two weeks ago. I have also sold cars myself before. I have never been treated with so much disrespect from a salesperson ever, till now. The man didnt even give me a chance to think about it and in this business he should know not everyone that walks in will commit right there on the spot to a large purchase. I will never go to your location again if sale people are allowed to behave in that manner, and i will let anyone I know that is shopping for a vehicle my experience there and not recommend going there.
Great people and no issues. Definitely be back soon.
I always find that this dealer has great customer service at the parts department. Newly renovated and looks like a great update.
Always receive great service and they go the extra mile even after your appointment to answer questions you might have. It took a lot for me to switch from my previous dealer but I'm very happy.
I highly recommend Steele Chrysler and am very happy with my new Jeep. Both our sales person and finance manager took the time to answer our many questions. The took the stress out of buying a new vehicle. Thank you!
Highly recommended these guys. Their service department is top notch, they show you video send your text reminders. They go above and beyond what you’d ever expect
Colonial truly makes it feel like it’s a family run business. Honest and reliable are the two best way to describe my experience
I wouldn’t go anywhere else to buy a Honda and get it serviced
I purchased a Honda Civic 2013 last July from a very high pressure salesmen, Bill Spears. The vehicle was ok but it had been through more then what was disclosed to me via carproof, etc. The vehicle was suppose to have been serviced prior to me picking it up but I had to return it within a couple of days for them to change the brakes. The counter service was poor and the service man wrote ignorant remarks stating' not to ride the brakes' which I don't do. I asked him to remove the comment and he refused. I've had to bring it in a couple times after encountering poor service all the time. I tried to contact Mr. Spears on several occasions to which he was not available. After sales was also very poor. Now, less than a year later, I've gone to another dealer, traded in the vehicle and obtained much better service on every level!!!
Colonial Honda, what an ironic name, seeing as how they are tearing down part of an almost colonial-era neighborhood.
The greedy actions of the owner are the epitome of what is wrong in our society right now. How short-sighted and childish it is to just bulldoze over history and culture and community. I am a Vancouverite but If I ever visit Halifax in the near future I will be sure to steer clear of Colonial Honda.
Bought my Pilot at Colonial 2 years ago and had an excellent experience thanks to my salesman Brian Brake. I have been using Colonial's service department every since and have nothing but great reviews for the service advisors and technicians. I encountered one problem during my first service visit where my shiny new Pilot was scratched to the metal. After a few phone calls, the matter was professionally handled. I was given a rental and the damage was flawlessly repaired in a timely manner (within days).The staff at the Colonial have always welcomed my family and myself with smiles and greetings every time I visit.
For those complaining about the loss of housing and lack of Colonial's care for the neighborhood. GET OVER IT AND MOVE ON! There are bigger and more important things to focus on. Real world concerns that have more bearing than the loss of a few derelict houses and your sense of neighborhood pride as it were. I could see people being upset if they didn't keep the grounds clean, ran a chop shop or had noise emanating all night but this is not the case. it's called modernization and progress people, please stop thinking backwards to the past and what was. I hope you all have a great day.
Great dealership, no issues. Coexisted in this location for 40 years directly across from a mazda dealership and a block or two from a chev dealership.
The complaints on this site have nothing to do with the buying or servicing experience. They are expanding their dealership parking lot by 30% and bought a few dilapidated/vacant homes (totally allowed and compliant with all zoning etc) that are being removed. Rats, asbestos and lead paint are being removed as well, much to the apparent chagrin of these negative reviewers.
We have bought 2 cars at Colonial. Both times are sales experiences were excellent. Our most recent purchase was about 6 months ago. The salesperson, Matthew Merrick, was great. He took his time to show us all the features of the car that would have taken us some time to discover without his help.
We didn't feel the high pressure or game-playing that go on at other dealerships. The business and sales managers that we dealt with were also professional. They explained the extras that were available but actually listened to us and were not excessive in pushing things that we told them we were not interested in.