I called Pacific Honda regarding a recall for my airbag inflator as well as getting a new fob. I made it clear over the phone I'm coming over on a ferry from outside of the city, they asked me when I want to make an appointment for. I said noon tomorrow which was great. Over the phone the service department told me it would cost 400$ for a new fob which is not true at all. I got there and handed over the key and everything seemed fine they told me it would only take 2 hours tops. So I went for a walk like a fool thinking the work was being done. I went back at 2pm to see my car had not been touched (so why ask me when I want an appointment?). I made it clear again that I have to catch a ferry home and I need this done. All smiles and nods from the service department. So I finally called a relative of mine who had purchased a vehicle from sales there. Within minutes I was talking to Maury from sales who got them to do the job in 30 minutes. I was very patient and polite and they treated me like an absolute fool until I strong armed them into doing their jobs. And my airbag indicator light is back on again. The review only gets one star because Maury was a star.
By far, the best experience I have received from a dealership. I have a used 2014 Honda Accord Coupe which I bought from a different lot and I was facing some intense problems with my vehicle. I called Pacific Honda to inquire on a whim and they went above and beyond.
After getting my vehicle information, Elliott on their service team informed me I still had my original warranty on the vehicle. He let me know the work would be covered and booked me in. If that was not enough, the mechanics did a further inspection and found future problems I was not even aware of. From there, the team preemptively replaced all of these parts with no charge, saving me more than $5,000 in costs.
Elliott took it a step further with my vehicle. I informed him about needing to replace my tires, and he helped me select the best option for my vehicle, despite the fact I was not buying it at Pacific Honda. His input saved me money, and provided peace of mind.
Throughout the entire process, the team was genuine, diligent, and always kept me informed. The customer service was second to none, and I could not recommend them enough. When the time comes, I will definitely trade in my vehicle to them and get a new car.
About a month ago I purchased a used car from Pacific Honda. My salesperson was Ben and I was very pleasantly surprised by how professional, nice and helpful he was. He was not pushy at all and he just made me feel comfortable because he seemed very honest.. Apart from loving my new car, Ben made it a great experience. I must say that this is the first time that a car salesman makes me feel comfortable. Thank you Ben!
My experience buying a car at Pacific Honda in North Vancouver was fantastic. The staff were super helpful and friendly. I bought a 2017 Honda CR-V, and really love it. I feel safe when driving it, and really enjoy all of the extra features such as the lane assist. You won’t be disappointed buying a car here! The service department is also wonderful, I have always had a positive experience.
Excellent car purchase experience we received from Bobby Nouri at Pacific Honda.
We Purchased a Honda CRV from Bobby Nouri at Pacific Honda on Thursday and picked-up the vehicle on Friday. We are very pleased with the service we have received. Bobby is very easy to deal with, he is professional and trustworthy . You won't find pushy salesmen-ship from Bobby’s sales style .
Bobby had “ No-pressure “sales technique meantime he kept us focus on our decision making process as we didn't feel rushed.
Bobby listened to our need and budget carefully and sold us the right car accordingly
Bobby was up-front with all the information and he played “No games” , He is very professional and polite salesperson.
Final price was exactly as negotiated and we didn’t have last-minute surprises.
I need also to mention Bobby was very careful with all Covid protocols.
I will definitely buy again from him when we upgrade and will reffer my freinds to purchase their Honda from Bobby. He is truly a “5-Star” salesman...!
The purchase process was quick and painless To be honest the dealership made the process very easy, quick with clear communication .
Just took delivery of my 2020 Honda Passport Touring. Love the car. Very roomy, comfortable and great ride. Specially impressed with product advisor, Bobby Nouri. Bobby was very friendly, professional and knowledgeable about the car. Thank you Bobby for making my car purchase a fantastic experience.
Service department is always friendly and easy to deal with. Have taken three different Honda’s for service here over the years and never had any major problems. Online booking is simple and the follow up is responsive.
Less happy with the sales side but that was a single incident with one person, hopefully not representative of the business as a whole.
Thanks for responding back to my review. I already had 2 incidents with Pacific Honda Service department as well which I didn’t mention in my previous review. First one was, I was charged for a service that was not happened on my car which I paid for as a service package. Pacific Honda offered me a discount on the next service as a compensation when I complained (see survey for July 27, 2017). The 2nd happened recently, I was booked for a whole day to change the AC hose. That AC hose is in back order and Pacific Honda never got that part!! So the day I brought my car to change a part was for nothing. Looks like I am not lucky neither with my 2018 Honda CR-V car that I bought from Pacific Honda nor with service department in Pacific Honda. For me, it is hard to trust Pacific Honda again!
I went there for an oil change for first time. It was done in timely manner ( one hour ). They said the charge is $98 + Tax. When I asked why two other dealerships in Vancouver and Langley charge $88, they said all dealerships charge $98. I told them please pick up the phone and call one. The rep said he had to call the manager for price adjustment. Manager took long to come by so rep offered 10% discount and I agreed. Eventually they charged me about $7 for "Supply". When I ask what is the supply charge for, they said for things like Rags, Papers... :) I paid and left . I did not find it honest. I do not think I will go there for any car purchase/issues
Excellent customer service from Elliott. He is very knowledgeable and a pleasure to deal with. Would recommend to all my friends and family!
We had such a great experience at Pacific Honda! Everyone was so helpful in getting us into our ‘new to us’ vehicle. Mori was attentive, encouraging and he supplied us with all the information we were looking for.
Great sales, service and staff at Pacific Honda. My wife and I have bought our last car here and continue to service here due to the excellent service we both have always received. Keep it up Pacific Honda because you rock :)
Very disappointed with this dealership. I was dealing with the sales person name Bobby and then this girl comes up to tell him to ensure I had two pieces of ID-first she was so rude to me- why would you have her work there and treat customers like that? Please chose your staff carefully. Secondly, you require customers to put their credit card in a notepad? What if someone steals that? I have been to many dealerships and this one is by far the worst!
We left right after them insisting that we provide our credit card details to literally drive around the Automall. We were also told that after all that paperwork we ran out of time for them to let us have a proper test drive.
After having wasted an hour there, I still didn’t get to drive the car I was interested in. I would not recommend this place. By the way, the manager got to drive my car and I guess I should have asked for his credit card and driver’s license prior too. Such double standards!!
I’m so unhappy with my Experience here. I finally
Found a used Honda that was perfect for me, one that’s hard to find especially in my price range, it was going to be my first Honda too, and the day I was set to go in to figure out my financing options (and to purchase the vehicle, I was literally ready to buy it), the sales man sells the car to someone else literally 20 minutes before my appointment with him. He DID NOT tell me the day before when I looked at it that I should put a deposit on it or else someone else was going to buy it, had I known I would have put a deposit on it.
I feel like he used the fact that I was interested in the car to push the sale on someone else. I’m not sure if I will ever deal with Honda , or at least that location again. I’m very upset and I’ve lost out on getting a nicer car for my self for quite a long time because it was hard to find in my price range in the first place. SO uncool.
Kiah (sales) was a pleasure to deal with. Knowledgeable, forthright and pleasant. Alex (finance) was also helpful and efficient. No pressure from anyone and lots of helpful information when sought.
If you are looking for a new or used vehicle I recommend Pacific Honda. I checked out all the dealerships in the north shore auto mall and they basically felt cold.. the vibe I got from Pacific Honda is that these people were not there to grab money, they honestly are good people that wanted to help me out. Long story short they went above and beyond for me and I drove out of there one happy dude!!! Thank you Pacific honda. Good luck you guys on your new ride search!
Amazing service - we just bought a used car and we are incredibly happy with every aspect of the process. Our salesman, Bobby, was so helpful, warm, understanding, efficient, respectful and kind that we were incredibly impressed. We had a number of options to choose from and Bobby gave us excellent advice without ever being pushy or insistent in any way; it was lovely to interact with him and he made us feel both confident and excited about our car choice. His technical knowledge of every aspect of the car was also impressive. The finance team were also great at their job and offered very helpful guidance and advice. We highly recommend Pacific Honda - our experience couldn't have been better!
Jackie did a phenomenal job, he provided excellent customer service, he emailed and called on a weekend after hours to answer my questions. I received one of the best customer service by Jackie and Pacific Honda. Thank you!
Great people work here. Very friendly and helpful. The owner is 1 of the nicest people I have met in my life. Great selection of new and used vehicles.
Farid Ghanei was such an amazing salesman. He helped us work out a great deal to trade in our accord for a black edition crv. He was kind, very knowledgeable and attentive. This is a TOTAL contrast to my bad experience at Surrey Honda. I recommend Farid G @ Pacific Honda any day who changed my mind about continuing with Honda! Thanks Farid!
I have to say I don't write many reviews but I feel compelled to write on here about their service department. I have been bringing my Ridgeline here since I bought it new and the previous 2 times didn't go smooth at all. The last one was delayed as they were overbooked so the work couldn't be done and that was after I left my truck there for the day and arranged for another vehicle. The manager did reach out and provided a $100 gift card so I thought I would give them another try. So on Saturday, I left my truck there again and they did do the work (double what I was quoted though) and then went to use the gift card: but that was declined and I was told I would just have to pay it and they would reach out. I know I won't hear back from them unless I chase it down and at this point I give up, honestly the worst customer service I've ever experienced in any industry.
After my big accident with my 2018 Civic Honda was able to help me out yet again. The nicest car I've ever driven in my life. I'm sure the 2020 Honda Civic will be just as good if not better. Awesome sales team and excellent support. I would highly recommend Pacific Honda.
We had a great experience at Pacific Honda. Bobby was so great at answering our questions, and didn't try to pressure us into the sale while we were deciding. We're very happy with our new car!
The staff at Pacific Honda were really friendly and helpful when I purchased my "dream" car there a week ago. Bobby was very knowledgeable about all of the features and options on the type of a car I was interested in. He also pointed out new safety items (e.g. back-up camera, blind spot camera, etc) during the test drive and always got back to me quickly with answers to my questions. Highly recommend Bobby and the Pacific Honda team with their professional, transparent and "no hassle" approach.
Anyone who has ever shopped for a new car knows that it can be a tedious, time consuming and stressful experience. We stepped on a few lots only to leave again, scratching our heads by the manner sales associates present themselves.
Finally decided to bite the bullet and drive all the way from South Langley to North Vancouver. The first dealership left us again wondering why some people enter the profession in the first place.
By chance we saw a Pathfinder at the dealership across the street...Pacific Honda. As soon as we stepped out of our car we were greeted by Bobby who not only dressed the part of a professional but was just that, through and through.
Bobby finally made us see the light at the end of the tunnel. He was very well informed on the Nissan Pathfinder, was super efficient in presenting all the info on the two models sitting at Pacific Honda, and not once did we feel pressured about entering into a sales contract. Bobby was patient, courteous, funny, and just a class act all around. He restored our faith in the car buying process. It was definitely a feel good purchase all around. Would drive out to North Van again in a heart beat as long as we get to deal with Bobby. What an asset to the organization.
We recently bought a car from Pacific Honda. Our salesman Bobby Nouri was a pleasure to deal with. Friendly and not pushy at all. He was very knowledgeable about the product and was very patient going over all the new technology and answering our multitude of questions. Thank you Bobby, we love our new car.
Service Department - Amazing ! Have you ever taken your car in for service and the Technician was so honest that he told you that your car was in great shape and didn't need any work done? Never happened in my life - so refreshing! Happened to me today - only time in my 63 year old life!
I asked pacific Honda for the price of a handbrake repair kit for a 2010 civic. This is a few small pieces of plastic, which are are very easy to break, hence the need for the repair kit. I could not believe the cost I was given for this item - $515.18 !!!!. (Including taxes). I then found exactly the same genuine Honda repair kit on eBay and paid only $45 for it!! When I told Pacific Honda about this, thinking the parts dept had made a mistake in their pricing, I was told that the price they quoted was correct and was the result of Honda’s policy of pricing parts for their vehicles in Canada often more than 10 or more times higher than in the US. This is really unbelievable, maybe not, though. Anyway, in future I will be purchasing my Honda spare parts in the US, or on eBay. BTW, Pacific Honda quoted a price of $605 plus fees and taxes to install the repair kit. It took only 10 minutes for me to install the $45 kit!! !
Bobby Nouri is very patient with me in explaining the features of the CRV. He also tried to address all my questions and concerns. I really appreciate all the time and effort he has given me. Thanks Bobby and to all the team.
I like them all. So supportive and they know exactly what they do. Specially Jacky was so polite, nice and he tired to help me to make the best decision. Also Babak has a very nice and professional attitude. Thank you all guys.
I want to say the hugest thank you to the Service department, specifically Victor Wong who handled my complicated case from start to end over the course of about a month. I truly believe that Victor went above and beyond in helping me with my vehicle issues and guided me to figure out what to do next. To the service manager and Philip the sales manager, thank you for also helping cut the diagnostic costs down and all the work put into figuring out the recall on my vehicle. Bobby Nouri is a very kind and fantastic sales rep who welcomed and accommodated my family and I on two days to test drive vehicles. I am so pleased that he was able to help me find a vehicle for my needs. All these staff members noted gave 11/10 service.
The only constructive criticism I can offer is on the second day of the car purchasing process when signing off on payments and taking the vehicle home. I am sure all the extra services/loan protection/car protection add-ons could have been explained on the first of the two days so I could think about what I really wanted for my new vehicle, and sign for them the second day. Even having asked if I could have some time to think about it, and explaining how overwhelmed I was on the amount of information, I was rushed to make a decision. I walked away with a new car, a bunch of add-ons that I’m not even sure I need, a headache (actually), and a bit scared of my new monthly payments.
However, I am so stoked on having a reliable vehicle that all the staff at Pacific Honda helped me get! I really am thankful for the effort and the amazing service I received. Thank you so much!
People if you wanna buy a car from the Pacific Honda, Mori is your guy. This dealership was the first one that I went to get my first car and because of him, I ended up buying a Civic Hatchback. I absolutely love the car and I’m really grateful that Mori was my salesperson. He went above and beyond and he made sure that I get the car that I wanted. Please give him a raise cause he definitely deserves it. THANK YOU MORI
Excellent car buying experience. The entire team at Pacific Honda was super friendly and very transparent with all the costs. No hidden costs or slimy sales tactics. I drove from Langley to North Van because I didn't get this same experience from other dealerships. Well worth the drive!!
Maintenance service for my Honda Ridgeline; Even though things were not quite adjusted quite right and had to re-schedule my following day, Service Advisor and his manager were more than accomodating in correcting the problem. The 'person to person' attention was excellent. Highly professional team. Thank you.
As I was interested In purchasing a CRV. I have met a wonderful lady by the of Kiah Thorpe. To my delight she was very helpful and knowledgeable young lady, easy going, very comfortable to relate to. Gave me wonderful details and information.
Most important NO sales pressure. Any question i had was answered immediately and was clear and direct. For me having purchased vehicles in the past, I would have to say this was the most pleasing experience yet. Reassured me pacific Honda is the way to go about.
Fast, professional and courteous. Phillip was a great guy with high customer service skills. Best used car buying experience ever. Thanks Phillip , Alex and Justin for making the purchase of my vehicle so easy. And also making sure the details later in the week with regards to repairing a mirror and grill as promised .
We met with Frank to look at an SUV. The sale didn't end up going through because it was slightly out of our budget, but we were happy with our service. Frank was exactly the type of salesperson I would have done business with if I could. He was respectful, helpful and genuine. We'll be back when the time is right!
We met with Frank to look at an SUV. The sale didn't end up going through because it was slightly out of our budget, but we were happy with our service. Frank was exactly the type of salesperson I would have done business with if I could. He was respectful, helpful and genuine. We'll be back when the time is right!
I would not recommend this dealership. The salesman I dealt with was not friendly almost rude at times. I left quickly and will likely never go back.
Poor customer service by the sales person. I was looking for a Honda Civic and asked to view the Civic Sport model. The dealer asked me if we were looking for other models, I said we were also evaluating the Hyundai Elantra. he said it was not the same car segment, and said that I could come back later. I conter argued saying they are, and kept asking about the car and options. I think the advisor thought I was not serious about the car, and did not put a lot of effort in selling it. When I finally got him to seat with us to calculate the finances, I told him that I had run the simulation in the website, and he just said it wouldn’t have any difference. It seems I had to keep asking him to do his job. Anyways, liked the car but likely will buy in another Honda or go with a competitor.
Went to buy a used 2015 BMW 328 xdrive. I asked for only 2 things: That the car had had its first oil change completed (it did) and that I could get a detail done on the car. It was ensured that a professional detail would be done on the car. Show up a few days later to complete financing and the car was definitely not detailed. It also appeared new scratches had appeared (maybe from washing) and new damage to the wheel (I could be wrong about these). Regardless, I told the salesperson that a detail had not been completed. The sales manager came out and basically said they washed it and wouldn't do a detail even though they said they would. After all, it's a used car. Fine. Got my deposit back and left. Too many good used cars and car dealerships vying for business to waste with these guys. Only positive thing was Alex from finance.
This review is long overdue......I bought a 2017 civic hatchback here after going to a couple other dealerships which I mine as well have been invisible walking around because nobody came to offer me help of any kind!.....I can’t say enough good things about the team they have at Pacific Honda, I dealt directly with Paul Dawson who sold me the car , he was very friendly and helpful, I contacted him a few months after buying the car about an issue I was having with my window accessory, I told him I had brought my car to another dealership which was closer to my work to get them to fix it and they installed it wrong.....he got me to bring it in to them and not only did they fix it he apologized for my inconvenience and he gave me a very generous service credit............now on to the service department........ I get regular oil changes through them and also had my car go in for a rodent damage issue......Dave and Elliott were the two I dealt with a couple different times and they also were both very helpful and pleasant , they went above and beyond to make sure I was satisfied ,their communication is awesome! I know my wife will be needing a new car soon and it will definitely be bought at pacific Honda even though there are other dealerships closer to our house.......Do yourself a favour and buy your next car here!
The sales side of this dealership is not good. I had 3 occasions dealing with rude car salesmen here and the manager seemed no better. This is why i went to Happy Honda to purchase my new Honda Civic. The service department at this dealership is good though. Have had no issues with the work that has been done on my vehicle.
Peter Thoma needs to learn how to communicate with customers, I leave the house very excited to buy a car, unfortunately I came across Peter who right away states "I can't let you drive the car alone since we had cars stolen but no offense".
If company is facing such problems, employees should be given proper training on how to deliver the message without offending the customer.
I recently had an engine issue in my Honda Accord. Service Manager, David, and Service Adviser, Tommy, at Pacific Honda went above and beyond to ensure that the repairs were carried out to my fullest satisfaction. In general, my experience with Pacific Honda is great; they have highly trained and professional employees that are a pleasure to work with. Overall, customer care at Honda Canada is extremely helpful and professional.
Very experienced staff. Nice atmosphere. Seriously thinking to purchase a new Accord there.
Addition from November.
I bought my Honda Accord here a month ago and I am absolutely happy with that! Richie, a salesman, is a great and helpful person and it was really nice and easy to communicate with him. All other people whom I met there were also nice and professional. Keeping my initial 5 stars for Pacific Honda!
Pacific Honda has surpassed my expectations for great customer service, professional staff, and all at a reasonable price. I can count on them to have my car ready when they say it will be. I can count on them to be honest and up front about saving me money on things that might not be needed just yet. I can count on them to promptly contact me if they encounter any troubles along the way - keeping me well informed. From the Service clerks, to the technicians, sales staff, and reception, you don't need to look any further than Pacific Honda if you are looking for professionalism and peace of mind. This is my second car with them and I don't see any reason for me to look elsewhere in the future. Thanks to you all Pacific Honda, you have a loyal customer for life.
Oh Lord who art at Pacific Honda.
I want to show my gratitude to John Lord for his superior service by writing this review. Third time lucky - two other salesmen at other dealerships were too eager/pushy to sell me a car. In contrast, I felt that John was on my side helping me purchase a car.
1. Quick email response
2. Apologized for being busy and gave me the keys to examine a 2013 Ford Fiesta and a 2010 Honda Fit unattended
3. Trusted my family and I to go for an unaccompanied test drive
4. No need to haggle over the price - I thought John made a mistake when he quoted One Thousand Dollar below sticker price
*I did my research and if not for the documentation fee, bang on to price I wanted to pay.
5. Got my Honda Fit Sport ready to drive home the same day
In conclusion, Thank you very much, John !
As good as they get. Not often you leave wanting to tell other people about your car buying experience. PH went far and above as far as I am concerned. John Lord was my sales dude, and a guy named Justin was the sales manager, both were stellar. There was even a point where we had a minor misunderstanding before we bought the vehicle. Before I drove home the sales manager apologized when he didn't even have too. Seriously, a good dealership.
I have been a customer of Pacific Honda for 20 years and have always found the sales and service people to be very helpful and polite.
I was particularly impressed with my recent purchase of a 2013 Honda Civic EX. The sales staff went out of their way to locate this particular vehicle for me, as it was sold out, and delivered it within a week. Exactly the colour and features that I requested. I also appreciate the evening workshop the service department provides for new car owners. They walk you through all aspects of the vehicle and answer any service and maintenance questions.
I recently had an unexpected but great experience with Pacific Honda. My son borrowed my car to drive to the Northshore, visited friends and the car wouldn't start.
Just at closing I called Pacific Honda to see if they could tow. They gave me the number for Honda's contract tower and told me to have them leave the key in the box for early drop-off. The next day at 10, I called to find out the status. The car only needed a new battery. They had replaced it and it was ready to go. They noted that my services weren't up to date and they do change some fluids, etc. and the car would be ready mid-afternoon.
I took the seabus over from Vancouver, was met at the station by a Pacific Honda driver, the car was ready when I arrived. The check-out was quick and everyone was friendly and polite. I was so impressed with the service that I may even drive to the Northshore for my next major service.
Thank you Pacific Honda. It is so rare to find truly good service today.