I would have to say my experience was extremely disappointing with the service I received from this dealership. I experienced an issue that I brought multiple times to the dealership that the service department couldn't recreate and said it would be one of three things. I was told they couldn't do anything about the sound, as they weren't 100% sure what the problem was. Even though a bulletin had been posted from Honda Canada on the issue. The service manager assured me not to worry as it was still in warranty and would look after me when the problem got worse. My concern was the warranty would expire, and I would be left with the bill so he assured me that after the warranty expired I would be looked after. I am now 15,000 km out of warranty and am left with the bill.
When I challenged them on charging me for the repair, the owner said, since I had my oil changed somewhere else there was nothing she could do. Seems like a weak reason to get out of supporting a customer by using warranty-approved oil changes from somewhere else as a scapegoat.
The fact that the majority of the negative reviews are unanswered shows the lack of concern for dissatisfied customers who received a disappointing experience at this dealership. I always try and support local businesses but I would make the trip to another Honda dealership if you are looking for a good customer service experience.
This dealership is hit recommendable…Had an issue with Honda pilot on our Drive to Whistler and stopped to get it fixed. Service department helped us promptly , saved us from our trip being ruined and hassle with our two little kids ,very much appreciated . They got us back on the road same day despite of being super busy , had to work an hour over his shift ( tech who fixed our truck)Chris , Dustin & jay were of great help. No doubt it was excellent customer service!
Had an issue with the undercarriage splash guard on our Drive to Calgary, and stopped to get it fixed. Service department helped us promptly and got us back on the road. Excellent customer service!
I don't know exactly what a sheep feels like when it's fleeced but yesterday I felt like that's what happened to me! The labour charged for replacing three wheel studs added to a simple oil change, brake check and transmission oil change ended up setting me back nearly $850. Wow that's more than a week's wages for me!!
I have been dealing with Honda for many years and I'm never disappointed. Staff is great, very knowledgeable and service is always amazing. I actually have a Toyota (that I bought from Honda) and still go to Honda instead of Toyota because I love the service so much.
Great staff no pressure sales. I recommend shopping for your first or next car here.
Service department will scam you. Too bad dealerships are privately run, this Honda is all about the money. Awful customer service. They treat single woman poorly, they have private conversations about your vehicle in front of you and over charge. I have been to Honda dealerships across Canada, never been treated so poorly. Go to Victoria Honda, Yorkton Honda, Winnipeg Honda, all amazing in comparison to this place.
I just bought a 2015 Accord from Kamloops Honda and was very impressed. Brock was my salesman and he was very clear and helpful through the whole process. I never felt pressured or like I was being "sold" on the car. I had a minor issue with the car after I bought it and the team there stepped up to help me out. Overall I'm very impressed and will be going back for future purchases.
Purchased a 2021 Ridgeline Sport. We love it, it rides like a dream, has good visibility and is quiet inside the cabin. It was a great non-hassle experience. Don our salesman was easy to deal with and Franco in financing was terrific. Will definitely buy here again.
Troy was super helpful and pointing me in the right direction to get me in the vehicle I needed! Super experience
I do not often write reviews if ever, however , i felt this was called for and frankly upset at the poor service.
I helped my daughter buy a newer used car and thought the best option was buy from a dealer that advertised certified pre-owned, warranty and mechanical inspection. We found the right style of vehicle that she wanted at Kamloops Honda and happy not to go out of town. The experience went down hill from that point. Started with unprofessional sales person and crazy unsafe test drive - we over looked this situation as felt it was still the right car for her.
I wanted my daughter to make the deal with sales person but soon realized they did not seem to respect a young girl and I had to make the deal for her.
The newly bought car made the trip from Kamloops to Victoria and broke down - we both understand used cars break down but that is why we bought from a dealer thinking they would stand behind their sale - they did not at all. Even the dealership that was servicing the car in Victoria was shocked by the poor treatment we were given and called with no luck on our behave. I will not get into all the details as the story would be long and painful, but I will say we were treated with disrespect and overall poorly.
Based on our experience i do not recommend Kamloops Honda
The Kamloops Honda team provided us with nothing less than a consistent & excellent service.
Troy is an excellent product advisor and he is well supported by a good team.
Everyone is very friendly and they are very well trained to answer to your questions.
One thing that is important to also remember its the fact that they sell the best cars. Honda's don't always come equipped with the best sound systems and gadgets.
There is a reason to explain this, and its the fact that when you make the most reliable cars you don't need to have them equipped with fancy gadgets.
The Kamloops Honda team provided us with nothing less than a consistent & excellent service.
Troy is an excellent product advisor and he is well supported by a good team.
Everyone is very friendly and they are very well trained to answer to your questions.
One thing that is important to also remember its the fact that they sell the best cars. Honda's don't always come equipped with the best sound systems and gadgets.
There is a reason to explain this, and its the fact that when you make the most reliable cars you don't need to have them equipped with fancy gadgets.
I am never one to make reviews however; I think in these circumstances it is deserved. I am a young university student who recently purchased a used VW Tiguan from Kamloops Honda. Only 6 Days after purchasing the car, it had to go into the shop. Long story short the service bill amounted to over 3000$ from MULTIPLE oil leaks and other issues that Honda MISSED in their mechanical inspection. Going forward I have received the WORST customer service I have ever experienced. The customer service I received was unhelpful, condescending, and not once did I receive an apology from Honda for this financial and personal inconvenience. When reaching out to the GM about my negative experience both with the repairs and the customer service I was faced with the same response. No apology, no remorse and unhelpful. Moral of the story- Kamloops Honda doesnt know how to work on German cars and if you ever run into issues with them you will be greeted with BAD customer service and a big bill $$$. Take your business elsewhere if you can.
My daughter bought a new Honda I was there to kick tires she loves her new car they treated her vey well
Since the moment you get there, you feel welcomed! Mike H attended to us and he was super nice, very honest, not pushing sales or upselling and he was just honestly trying to give us the best option possible. It felt like he actually cared about customer satisfaction and not just selling to sell. Shoutout to Honda Kamloops for a wonderful customer experience! After leaving there, with a car or without you still feel happy.
Have always had the very best experience with Kamloops Honda.
Special thanks to David Oppenheim, Christian Jarry and Jeff McCall for the excellent and professional service and willingness to go the extra mile for a customer. I can really recommend Kamloops Honda.
We came in to look at a CRV Sport. Mike greeted us in the entrance and took us to his desk to discuss options, well option, since there is a very limited stock of the Sport trim due to COVID. Mike was extremely easy going and not pushy. As Kamloops only had one Sport in stock, Mike and his manager Jeff looked around to see what else was available and found one on a train that they advised they could TRY and get our name on. They appraised our trade, and let us think. This was the first time I left a dealership and wasn't bombarded with the "what can we do" phone calls. Mike was very prompt in responding to my emails. We ended up picking the Sport that was on the lot. Mike went in on his day off to ensure the vehicle was put in the back so it was out of sight while we worked on getting the deposit done over the phone. We worked with Franco on the finance end, and the exceptional service continued. Franco listened to our needs, he made some recommendations, but never once pushed or made me or my wife feel bad for declining something. The whole process was the easiest I have had. I was looking at buying a new CRV for about 5-6 months now, but kept having horrible, pushy experiences where it felt like the dealership wanted my money, but didn't care about what I wanted. Kamloops Honda was the opposite, they were willing to go above and beyond for what we wanted and we cannot thank them enough!
First-time visit. Amazing service here. My car had a fault on the highway so I swing in to have it checked out before doing any damage. They had me back on the road in less than 20 minutes at no charge! Top marks for this dealership, at least for the service side. I can't speak for sales.
I had a good experience at the dealership, the sales person and everyone that helped me with the purchase of my new honda were very helpful and friendly !😁👍
I had a good experience at the dealership, the sales person and everyone that helped me with the purchase of my new honda were very helpful and friendly !😁👍
Always great service! Their staff are always so helpful and friendly. Gotta love it!
The Honda staff are professional, kind and courteous. This includes Calvin, Christian, Franco, Troy, Don, Mark, and last but not in the very least Tyson, Dustin and Chris in Service.
Sincerely,
A.Beck
I had to replace an ignition switch and lock cylinder in my 2004 Honda - Natasha was accommodating and helped me find the solution to fit my needs. I did the repair myself off-site and was provided the safety bolts I needed to do the job.
They were able to have it in the same day - reprogrammed my fobs (x3), did the programming for the switch and key and took care of an air bag recall. This took them about 2 hours and cost me $77.02 for the programming.
Great service, excellent staff!
Thanks guys and gals 😉
Brock and the team were awesome to deal with! They were professional, knew their product and we have a fantastic 2019 Honda Odyssey as a result. There were some glitches in regards to the wipers; however, they took care of it, had the engine oil changed at no charge and had us on our way within an hour of coming to the dealership. Fantastic people and service. Other companies could learn from them.
My daughter, a young mother with two small children, dropped her van off for service this morning and had been offered a ride home with Honda’s shuttle service. This was her experience...
“The service people for the shop watched me struggle to hold my toddler and take both car seats out at the same time and then carry him and each car seat through a heavy door that didn’t stay open. And then when my son started crying an employee walked by with her ears plugged and made a face at another employee.”
Not only did no one offer to assist her but they were aggressively rude. This is not just a case of horrid customer service but also completely missing the boat on showing some human kindness and compassion.
There are no excuses for this. You can do better Honda employees!
It's was Great! They were so fast at changing our airbag (for a recall) I was very surprised and happy the wait wasn't long at all. ✌😃
We sat in the waiting room for a long time. They have a fixed fee for what we had done so that isn't the problem. Our time was tight so more immediate communication would have been appreciated.
On the positive side, they were friendly and gave us options for a repair.
I took my car to Honda to get my driver's side door diagnosed as it was jammed shut and I was unable to open it from both the outside and inside and I was 99% sure it was just the door handle rod that had fallen out of place. They looked at it and I was told that the handle/lock mechanism was completely busted and that they would have to cut into the door panel to get into the door to repair the mechanism and they would also have to find me a replacement door panel, which I was told are on backorder so they would probably have to look at an auto wreckers. This was quoted at $700. Keep in mind that I drive a 99 Honda Civic, so $700 is basically a third of what this car is worth and I was charged $73 for an incorrect diagnosis. I took it to Honda because I was so sure about the issue and I thought it would be easy for them to fix, I was sorely mistaken. So I got ahold of my friend's father who was a mechanic for 40 years and I took it to him. It took him 5 minutes to get the door open with a Slim Jim and another 20 minutes to get the door handle rod back into place, which I was right about being the issue. I no longer have to crawl out of my passenger door and all I had to pay was $25 for a 12 pack of Budweiser to say thanks. My recommendation to Honda is that you use common sense before you quote an outrageous price on a 20 year old vehicle. It was a simple fix, and I didn't have to replace anything.
I highly recommended this Honda Service in Kamloops. Tyson Schwarz- Assistant Service Manager helped me when my 2019 Honda Odyssey system went down due to an accident.It has been 3 months when he welcomed me and my family and offered with all the possible help while we are in their facility. We lived in Vancouver but we’re treated right from the beginning even if we’re not their customer. I’m sure you will be in good hands and he will take good care of you while doing business with them. Thumbs up for Honda Kamloops. Great Job Tyson! Thank you.
Excellent customer care. Service department staff does a great job of working with the customer even if driving a vehicle other than a Honda. Highly recomended
Went to look at used vehicles for myself but there was nothing for me. Don came out to talk with us and made us feel welcome right away. I am now leasing my Honda civic. Christian was awesome and very helpful in making me feel comfortable in knowing my new car.
Thank you Don & Christian for your great customer service
Not the least bit happy with our Civic, It would be fair to say it is a lemon in more ways than one. Unfortunately, after having the car in the service department for 25+ visits since we bought it in 2017, their ineptitude, turns to apathy and nothing gets fixed, they just resort to retrying things they have done before, and blaming things other than the car. And god forbid you need to deal with Natasha the service manager because she will pay you lip service to your face and then ignore your calls once you are out of sight. I would definitely not recommend getting a Honda to anyone, but if you think you want one I would strongly advise a different dealership.
Went to Honda to buy a Chevy. I know I know.. BUT what great service. Treated me like family 😉. Can't say enough about how clean and streamlined the process was. The truck is great and the people I bought it off of are better. Highly recommended. Cheers.
Pulled in here on our cross country trip after our car was shaking when braking. The two in the service department were so friendly and super helpful. They were booked, but took 10 minutes to check our brake pads, tighten our tires, replace a missing lug nut, and then test drive our car! They let us know our car was safe to drive, but recommended looking into replacing roaters once we get home. We are in a service business- and these two were A++!! Thank you so much!!!
Just purchased my 3rd vehicle from Don at Kamloops Honda and as always received amazing service! Got a great trade value for the vehicles I traded in and was extremely pleased with the process. I like the process to move fast and every department was extremely accommodating. Dealing with Christian in the finance office was great. Because I had to pick up my daughter from daycare I had to move fast so I signed the purchase documents as soon as possible even though the rates were a little higher than I wanted. Christian got me out the door as fast as he could and told me we could finish the warranty docs the next day. Although the next day was his day off he took the package and shopped it around and got me a way better rate saving me $40 a month. Something he didn’t have to do as the deal was done. He then drove to my work on his day off with the new rate and warranty docs and completed the deal at a better rate. This is the level of service that is deserving of a 5-Star rating. Thank you to the whole Kamloops Honda team for the great new Ridgeline and the awesome service. Can’t wait to buy the next one :)
Christian Jarry, the financial service manager, was an absolute nightmare - I have never been treated with such disrespect.
When Christian first saw me at the dealership, I believe he assumed that I was unable to finance a vehicle due to my age. He would not explain anything and was extremely rude. After being told to email him a void cheque and my social insurance number, he abruptly rushed me out of his office when I was attempting to access my bank account via my laptop, stating that he was busy with other clients.
After waiting for 15 minutes outside, I could see that he was alone in his office, without any clients, and not on the phone. I felt disrespected and requested to meet a different financial advisor, in which Christian quickly tried ran over and tried to bring me back into his office.
As a young professional that recently graduated, it was in my best interests to initially lease the vehicle and did not plan to purchase a vehicle in full today. Christian refused my request to lease the vehicle and I was forced to purchase the vehicle via money order. Afterwards, he wanted nothing to do with me and he said he was done with me. I had to remind him that I still didn’t get warranty information for the new vehicle.
This has been a terrible experience at Kamloops Honda. I was constantly ignored, waited for four hours before I could take the vehicle, and I was forced to purchase the vehicle via money order where it would have been in my best interests to lease the vehicle. Although everyone else was professional, polite, and provided excellent service, Christian’s disrespectful behaviour ruined my first experience of purchasing a vehicle.
I do not recommend anyone discuss financing options with him – though I was able to purchase the vehicle in full immediately, he still declined to allow me to lease the vehicle. I was pressured into making the purchase since I needed a car immediately. I feel like Christian was pushing for a sale for his personal gain.
However, the salesman, Dave Oppenheimer, was very pleasant to deal with. He was extremely friendly, patient, and explained everything perfectly when he first showed me the vehicle.
Attached is a photo of where I was forced to wait with no service. Boo
Good service pending who you deal with. And I mean Honda cars, hard to go wrong- I mean there's better cars pending what your looking for, but generally they're well built
I cane in to ask if they had any openings for a quick oil change, they got me in right away and I was ready to go within 2 hours. Great service
I cane in to ask if they had any openings for a quick oil change, they got me in right away and I was ready to go within 2 hours. Great service
They have never let me down and for a lady they always answer all my questions
A truely refreshing vehicle shopping experience. We made it clear we were just in the preliminary stages of our vehicle search and just wanted to check out base models and get an idea of what financing was available. Our salesman, Brock, was excellent. He took the time to explain the different extras packages on the various models available and went over our financing options and incentives. We were treated with respect and never felt like we were wasting his time.
service and parts closing at 5 when website says 6 this dealership needs to step up its game and offer better service. makes me want to drive to penticton where I have always gotten great service from dealerships there.
Chris Hall was extremely professional and friendly. First time visiting and received excellent customer service will definitely be back.
It's fair to say I am generally not a fan of dealerships overall, especially their pricing but this Honda is definitely an exception. I have dealt with the parts/service department several times and they've definitely been very helpful and even their parts pricing was decent on the few things I've needed. They've definitely gone above and beyond to give me helpful information on my Honda. I'd definitely recommend this place.
Quick friendly service with reasonable prices
My elderly parents were lied to an manipulated after buying a Ridgeline trading it in within a month for a CRV. The company had to "take it for a test drive" and it came back with a broken windshield which was attributed to my parents.
They lost my business for life(32 year Kamloops resident) and I tell everyone I know about my experience. I probably don't know too many people in Kamloops since I've only lived here 32 years though....
Great service department. They've looked after my car well. They will recommend services you really don't need just like any shop, but ask if it will affect your warranty and you'll have a better idea if it's required or just fluff.
I have never had a good experience with the service department at Kamloops Honda. I have owned 4 different Honda vehicles in my short life span. 1 Prelude, 2 Civics, and now a 2016 HRV. My HRV had a major mechanical failure after only 2 weeks of owning it. Most consumer products would be replace it they broke that fast, but no, Kamloops Honda and Honda Canada refuse to replace it. It now has thousands of dollars in repairs on the service records and I haven't even made a payment yet. I would steer clear of Kamloops Honda and Honda in general.
Had a horrible experience with their service center. They spilled oil all over the engine then sent my wife home without mentioning it to her. They also missed a number of items in the service the were supposed to have done. I haven't been back since.