Very helpful and excellent customer service I appreciate it Thankyou :)))
I used to be very happy bringing both my Honda, and other branded, vehicles here but unfortunately my experiences have been on a steady decline in satisfaction to the point I will no longer be spending my money here. Some service desk staff are great but others are beyond useless. The mechanics seem to miss some really basic stuff and sometimes it's scary (like letting me leave twice with faulty brakes they had supposedly fixed). Prices for the same service change every time I go and it's always more than what is quoted. Sorry, I gave you guys my business for a decade but you drove me away.
They are the best on island and in BC. Excellent dealership and people!
I came in from Surrey for a Honda Accord and got the best service at this dealership. I had searched for more than 8 dealerships for my car. "Ross from Finance and Simon from sales" helped us to get the desired deal. Fair pricing and great salesmanship. Made the visit really worthwhile. I highly recommend this dealership to everyone looking for a car!
I would like to say what a pleasant experience I had with Jackson at Duncan Honda. He was polite and complimentary when referring to my CRV. He is in my opinion an exceptional asset to the dealership.
Thank you, Betty-Anne Adelborg
Best customer service on the Island - too bad Honda is dragging its feet on EVs.
Let's all have a moment of silence for the other car dealerships on Vancouver Island that have to compete with the level of service that these people provide at Discovery Honda in Duncan.
My wife and I are young people. We're just starting to create credit for ourselves and are beginning our lives as new parents. After visiting another Honda dealership we felt we were treated like a couple of bank cards in a human body. But then I called Joe here at Discovery. What a lovely human being this man is! The truth about buying a car is that it's entirely about the customer, and Joe makes sure that you know that. He treats people like people and sees them that way too. It's not about the money, it's not about the upsell, it's about helping someone into the lifestyle they are after. Thank you, Joe you are wonderful.
I couldn't sleep at night if I didn't speak about Ross and all that he and his team did for us to get us what we needed. Hours and hours of negotiations with the bank (like I said we're building our credit). When the bank gave him an answer but we couldn't find something to fit that need he called them back. He fought for us as customers and at no point was he going to quit and say no. We appreciated his ambition and kindness throughout the entire experience, what a legend.
Rob finished everything off for us. What a character. Ready yourself for a good laugh, and some deadly salesmanship - a true beauty.
Thank you all! We'll be back time and time again.
I've been taking my Honda Pilot here (driving up from Victoria) for a couple years. They have the absolute friendliest, most service-oriented team of any business I know.
I recently traded in for a slightly newer Pilot and there was a bit of an issue/misunderstanding about pricing. Long story short, they were very reasonable and did the right thing.
The auto industry is not typically known for it's honesty and integrity, but Discovery Honda is absolutely top notch - I can't say enough good things about them.
Recently purchased a 2016 Pilot from Discovery Honda. We chatted with our sales person, Simon, in October about options. He listened to our needs and wants. Two months later he reaches out with a vehicle that ticks all the boxes and fits our family's needs. Everyone on the Discovery Team we've dealt with during and after our purchase have been outstanding and truly care about their clients. Give these people your business, you won't be disappointed!
I had an absolutely amazing experience with Duncan Honda. Everyone from the salesman (Guy) to the finance manager (Rob) were so helpful and knowledgeable. They worked to get me the best deal and took the time to explain everything to ensure I had the right car and warranty for me. They answered all my questions and showed me the features of my car and helped me set it up before I left. I felt no pressure, just assistance. I know I’ll be going to discovery Honda in Duncan for all my future cars. It was that good! Again phenomenal!!
Super impressed with the service here. They went over and above to service me and my 1997 Honda Odyessy. Really great, professional and fast !! 👍😁
Great service, I love their no pressure relaxed atmosphere in the store! Great deal on our new Fit, and they gave us the best deal on our trade. Thanks Dan Easton (Sales) and Rob Eastman (Manager)! I highly recommend these guys!
The best service and experience for purchasing a new or used car, I’ve done both from there. Joe and Ross and the guys to see. Amazing service, answered my endless questions, stayed late to ensure I was happy and ready to drive away in my new car. Thank you both so much!!
I bought and returned this vehicle a week or so ago.....after it presented with a random flashing traction control light which happens while in park and while the vehicle is in gear but not moving!
Honda allowed Toyota in Duncan to inspect and view the videos and to try and troubleshoot why this is happening with the vehicle but it appears to be a very unique problem and Honda chose instead of fixing it to REFUND my money in FULL the very day that I took it to and spoke with the Manager at Toyota.
I do hope they have rectified the issue before the next sale and unsuspecting buyer......???
Slick Sales Department, Smooth Service Manager.....
Started off great at this dealership, thought I’d buy my next car from here. The free lifetime oil changes I was promised with my car, suddenly disappeared from their system after a few oil changes. Oddly, so did the paper in my glove box where I had them write it just in case it slipped their mind. I don’t trust car dealerships, almost gave this one a 5 star rating, but waited to see if the ball would drop. It did. They’re liars. I’ll never go back and will buy my new SUV elsewhere.
I've been servicing my 2005 Civic here all the time since I bought it brand new from them. Awesome service, awesome staff - what more can I say !!
Only complaint is parking. Staff is great tho
I have been in the automotive industry for over 25 years, and have dealt with numerous service facilities of every brand of vehicle. Through the years, I have had the pleasure of dealing with Deacon at Discovery Honda Service multiple times. He is an absolute professional and always a pleasure to deal with. Always prompt, clear, and knowledgeable. On top of that, he ALWAYS has a pleasant demeanor. Thanks again Deacon!
I had such a pleasant and pressure free experience. Greg was very honest and straight forward with the deal. He gave me top dollar for my trade in and a fair deal on a basically brand new truck. I highly recommend!
Simply because they know what there doing, whether its parts or service they get it right, unlike the other honda dealership in victoria, we live in Sooke and the service at Discovery is sooo worth the drive up island.Thumbs WAY up for these guys and gals.
Rob Eastman is the guy you want to help you get into your dream car!!!!
I'm editing my review because our last few visits to the dealership were not 5 star worthy.
My wife's buying experience last year was horrible, from pre-sales, to post-sales, to financing, but anywhere can have a bad day right? Even afterward when it could have been made right, it wasn't. Too many mix-ups, bad communication and were second guessing everything. The experience even warranted a call to Honda Canada.
Having her Honda serviced here was also not something we looked forward to. Had we not have traded her Honda in for another vehicle, we had decided we would take it elsewhere for servicing. Their prices are expensive, which is fine if the service and integrity is there, but it wasn't for us.
Lastly, I was recently in an accident and needed a new car. On 2 occasions I stopped in at the dealership and wasn't greeted or helped or acknowledged. This was the final deciding factor for me. If sales wasn't great, post-sales wasn't great, and service wasn't great, why wouldn't I buy my car elsewhere? Actually, I did.
I'd like to thank Joe Graham for helping me get into my new car. He gave me great advice and made my first car buying experience great. Joe is an awesome salesman, he is not pushy like most salesman at dealerships. He made sure I got the car I really wanted and even though they didn't have it, he got it in for me. I highly recommend him to anyone looking to purchase a car.
A big thanks to Rob for doing all the financing and making it not painful at all. Also a big thanks to Ian for explaining everything there is to know about my car. He is extremely thorough and knows the cars very well.
Discovery Honda in Duncan is the best dealership! I will definitely be going there for my next car.
Thanks again guys, I'm super happy with my purchase!
Great experience today at Discovery Honda. The staff were courteous, efficient and 100% honest. Shoutout to Deacon for his super friendly manners..They are the best in the Cowichan valley. Thank you.
Bought in December and the experience was excellent-not a high pressure environment and all my questions and concerns were addressed promptly! Brian was great and very much goes the extra mile for the customer. Very much worth travelling from Victoria to buy at Discovery in comparison to the local dealers; you won't regret doing so!
I have had really good experiences bringing my car in here for regular servicing as well as repairs. When the starter in my car broke, the staff were very transparent with what needed to be fixed, and how I could keep the cost as low as possible. I really appreciated this. They have worked speedily to do the regular servicing on my car, which I also really appreciate. The staff are very friendly and helpful. When they didn’t have someone on staff who cleaned the cars, they gave me a free coupon to a car wash at a local gas station. Great job to all the staff at this location, I’ll be back for sure!
Great experience on our used car purchase. Relaxed no pressure sales, clean cars & great service through-out the process from Simon Van Es, Greg & Robbie.
Great after purchase follow-up! All around great place to buy a car without the typical ‘used car salesman’ tactics.
These guys know customer service and go the extra mile! Highly recommend for your next vehicle purchase.
For viewing new cars: Rather cramped show room with few models on display. Not a problem except on cold wet days.
Can’t say enough good about this car dealership! I contacted every Honda dealer in BC and Alberta to buy a new car. Most gave me the usual old lame car dealer runaround asking me to show them quotes from other dealers, giving me their “best” deal (but with room to move) and adding in extras and forgetting to mention them. I contacted Gregg at Discovery Honda, he actually did offer me a great deal (far below any other dealer) right off the get go. He honoured that deal and we bought a brand new CRV from him. The process was seamless and painless and we got a much better deal than our local dealer or any other dealer was prepared to give us. Everyone at Discovery Honda was amazing to deal with! No hard sell for extras or warranty, just the information to know what is available and make an informed decision. All in all, a pleasure to deal with! We will definitely be return customers and highly recommend them to anyone looking for a new or used Honda!!
LOVE our new CRV.
This is a great dealership. Wonderful service for my Honda Civic and very reasonable prices. AND they provided me with transportation to and from a local gym so I could work out while my car was serviced. Highly recommended.
The best car dealership with extraordinary service and very loyal to their customers. They go above and beyond. They are a group of great people who are honest, fair, and caring. My favourite is Lloyd whom I originally purchased the car from!
Excellent customer service provided by Sales Manager, Jason Adelborg. Great team all round.
this company and the sales staff are slick and doesn't listen no customer service the manager is no better
be aware when you come to this dealer ship if you do
,this is a place I wouldn't grace
Excellent service, and learned something new regarding how smart newer hondas are.
Amazing staff, we'll organized. Everyone is super friendly. Just bought my car here today, and couldn't be happier!
Always great service and the staff make the experience a positive one. I will never hesitate to do business here again.
Dave got me a great first car for a great price and the team was able to find me the best payment plan. I now go almost every Saturday for a free car wash. Best dealership in town hands down.
Purchased a New Honda Civic SI from Discovery Honda and am very happy with the purchase. Trevor Sheck in sales provided us with all the information we needed and got us a very good deal. I would highly recommend him if you are looking for a vehicle. I had a few small issues with my new Honda and Sales and Service looked after every one that exceeded my expectations. Customer satisfaction is something they care about. We love our new Civic SI Coupe.
Can’t count the number of vehicles purchased or leased thru DH over the past 20 years personally, for work, family and friends. Product speaks for itself course. Value for dollar for sure. Ownership/management is tops here. Greg Van Es is a consummate professional and a stand up guy. A league of their own for service and standing behind their product. They have always looked after us very well, paying attention to the details. They really care. I will be a forever customer here unless something goes drastically wrong. Won’t happen :) Check our Discovery Honda for your next vehicle.
Service manager Deacon is the man. Professional, enthusiastic, always going above and beyond for every customer. Committed and tireless. One of their longest standing employees. An true asset to the team at DH. Keep up the good work.
Can’t count the number of vehicles purchased or leased thru DH over the past 20 years personally, for work, family and friends. Product speaks for itself course. Value for dollar for sure. Ownership/management is tops here. Greg Van Es is a consummate professional and a stand up guy. A league of their own for service and standing behind their product. They have always looked after us very well, paying attention to the details. They really care. I will be a forever customer here unless something goes drastically wrong. Won’t happen :) Check our Discovery Honda for your next vehicle.
Service manager Deacon is the man. Professional, enthusiastic, always going above and beyond for every customer. Committed and tireless. One of their longest standing employees. An true asset to the team at DH. Keep up the good work.
Discovery has always helped me out with my Honda. Great service!
Updated review:
I purchased a Honda Accord from Discovery Honda 18 months ago. They claimed that there were no accidents and mechanical issues. A couple days ago my fuel gauge stopped working so I took the vehicle to a different Honda dealership for diagnostic. The technician found that the wires had been slit before and was tapped up with electrical tape. Prior to the purchase of the vehicle, the dealership did a full inspection of the vehicle and said there was nothing wrong with it. Very dishonest dealership.
The dealership has got contacted with me and resolved the issue. The dealership took responsibility.
Honda treats its customers is totally true and not just a saying. Had a great experience there. Everyone I dealt with took great care of me. No aggressive or pressure sales here. Besides getting a new car I love. Highly recommend them.
Love the service! I honestly have nothing bad to say about sales or service! My family loves this dealership we even get one of our company trucks (non-Honda’s) service with them! Epic just epic! Hope Pete loves retirement...he will be very missed by our family!
I had excellent and quick service today. Had a recall part installed and when they said it would be ready it was. Very pleased
Discovery Honda in Duncan is an A-class operation. I have known the managers Greg and Jason for over 20 years. I have done a lot of business with them. If you deal with them, you will get an honest and fair deal. On top of that, their service department is one of the best in the Cowichan Valley. I would highly recommend them.
This review is for the Service Department. We have our vehicle serviced here due to living in close proximity to your location. However, we'll be taking our vehicle elsewhere in the future. Unfortunately we've had too many misinformed, misdiagnosed & unpleasant encounters to justify using your service department any longer. The last two visits your service team failed to reset our oil levels on the dashboard, and we were blamed both times by your dept by not serving the vehicle on-time. Every single visit you have misquoted repair times, even for something as simple as an oil change or tire rotation, leading to missed work and having to rearrange our whole day. Quoting 2 hours and having it take nearly 4 is not acceptable. A simple call to let your clients know you're running late is all that's needed. Additionally, we had a rattle in our car for months that your team claimed never existed after bringing it in countless times. Eventually, your service department guilted us and advised we may even be charged if we keep bringing it in without a 'real' issue being found. Staff are short, often rude, blameful & take no consideration for client needs. We've just had enough and have given numerous chances over the last two years to rectify the bad service.
Great experience, our Salesman Ian Lepper was instrumental in our purchase, helpful, honest and full to the brim with integrity, seriously. 5 stars! Key play!
Fabulous service at Discovery Honda. I was loathing buying a car until I went here. Found a used Acura that they had and we made a deal. Great service, great staff and a treat to deal with before and after buying my car. Cannot say enough about the service. Thank you Discovery Honda.
Had great experience buying 2013 Honda Civic. Good service from Guy Jones and all the staff at Discovery Honda. And LOVE my new Honda!