Note: will edit/delete this review to best inform public dependant if CR Honda decides to take responsibility
Went in for a quote to fix this gap that appeared on wheel arches, was told the wheel arches being replaced would correct issue (not only that, but they charge you like $80 just for an estimate), after that I decide to replace them to fix the issue. After they were replaced, the gap still exists (see pics)!
They said they had no way of knowing the issue was caused by some other issue, except I specifically paid them to identify the issue, and they now-identify the issue, charge you for giving wrong advice, and then charge you to fix the wrong item.
They refuse to take any responsibility, and to top it all off, I was asked at the beginning if I would like my car washed, I said yes, and they didn’t even do that.
Worst parts department I have ever seen. I have been with Honda over 10 years, never any problems, but the Campbell River parts department is seriously sub-par.
You are better off driving to Courtenay.
These guys are the definition of shifty car salesmen, this ones for you Nick. I decided to give the dealership another chance being under new management and boy was that ever a mistake. They prey on the vulnerable and use it to their advantage. They knew getting a loan on my own was a huge deal, however didn't respect how I felt or my wishes, made me feel as if I was going to loose out of I didn't take what was offered to me. I tried to leave multiple times as I had two young kids with me and they literally pawned my children in with icecream after telling them I was done and leaving. I have recently contacted nick to let him know about the issues I am now having a couple of months later. He rudely took my call, trying to blame me for issues I've presented to him. We talked about refinancing into something different, and then, Radio silence. The last message I recieved from nick was letting me know he'd have some options for me, and I quote "momentarily." That was 26 days ago. I can confidently say I will never bring my buisness back to them, nor will i recommend anyone I know to waste any time or money in such a poorly managed establishment. The level of professionalism here is so piss poor, and this is supposed to be the sales manager. Over all it was an extremely overwhelming experience with my two small children in tow and they used that to their advantage. Never again.
Great dealership with excellent customer service. I bring my cars here for service and have purchased quite a few vehicles off them. A++++
Recently financed a beautiful 2021 Honda Civic. Campbell River Honda was eager to help me and get me into the car the same day. Highly recommend going to them to get a car. Great team, and a great experience!
A few weeks ago we purchased a used vehicle from Campbell River Honda. Rex, Raphael and the entire team treated us with respect, kindness and helpfulness. We were not pressured and when we did come to a decision they were terrific in getting us on the road as quickly as possible. Recently we had a question about the functionality of the vehicle and they took the time we needed to better understand how the car worked. Every time we visit the staff are welcoming, friendly and are always willing to assist in every way possible. We would not hesitate to recommend this dealership for new or used vehicles.
I always find the service at CR Honda to be happy, helpful and friendly. Great place for service.
We had our 2007 CRV towed to the Honda service department at the suggestion of the tow company after I experienced some brake line issues. The service department was closed, although my husband did speak to someone on Saturday and gave them a heads up.
I called late Monday afternoon and they hadn't looked at the car yet. Best case scenario, the service advisor said, was they would look at it that night-worst case scenario, the next morning. Come late Tuesday afternoon, they still hadn't looked at my car and offered me the same explanation. Finally by Wednesday they looked at the vehicle and determined they needed to order a part and my car wouldn't be done until Friday. Fast forward to Monday morning when we were finally able to get out to the dealership, my car made terrible noises the minute I drove off of the lot. Pulled a U-turn and headed straight back. After some argumentative back-and-forth about what could be causing the issue, they tried to write it off as a brake issue (even though the noise was happening while accelerating), rust on my rotors, or it having sat for days??
They had the mechanic come out and take the car for a drive. The noise was loud and obvious. He hopped out of the car, crawled underneath it and bent something back into place that THEY had damaged during their repairs. Noise gone.
Not sure I'd be as dissatisfied with the experience if there was more honesty with turnover times, or if we weren't blamed for the noises coming from my car that did not exist before dropping it off.
I've dealt with rusty rotors, I know what it sounds like. Brakes felt and sounded fine.
I suggest taking your customer's concerns more seriously and trying to be less combative/argumentative, although I do expect a sassy retort as that seems to be their customer service style.
Staff helpful. Able to reschedule appointment at short notice
Very, very disappointed ... you gave me an job estimate of $1,200 for complete job(all costs in) and handed me a bill for $2,200 when done .. an added cost of $1,000 over estimate .. very poor!! (especially since my 2008 Accord has only 91,000 kms on it and is in mint condition) ........ Too early to see if the work was done right .. no problems with car running coming back to Courtenay... .. I can see a couple hundred dollars estimating error, but for such a basic maintenance job as timing belt and related replacements, just don't see how you could be out $1,000 ... I'm 80 years old and on modest pension, so this is significant .... not likely to use your services again...
Ray Furse...
(2 hours after above posting) ...Have just got off the phone with C.R. Honda management: they appreciated my feedback and understood my concern for the size of the cost variance ... they were able to make a satisfactory adjustment to my account for a future service ... I appreciated their immediately contacting me to resolve my concerns..
Other than the estimate vs actual cost concern, their service including use of a courtesy truck was very good... I will be returning for a future service... RF
Initially I went to Honda to assist my daughter in purchasing a new Honda CRV Sport Ed. Loved the service so much, I went back and purchased a Honda Pilot Black Edition 🥰. From the moment we walked through the doors of Campbell River Honda, the professional service along with the welcoming atmosphere was phenomenal! This continues today as I'm certain will continue for many years to come! Keep up the great work guys....we will be back! Thank you Campbell River Honda!!! 💛
Really rude young salesman. Assured me I could order a CTR (which I knew was incorrect). I go to the dealership and of course he tells me unfortunately they cannot order right now because the “system is down” (lie). Next I ask for some information on the 2023 CTR and he just looks at me like a deer in headlights. I dont know how these people keep their jobs without knowing anything about the cars they are trying to sell.
Bought a used 4Runner from CR Honda. I was happy with the pricing and vehicle. The vehicle needed a number of repairs and I found the repair shop to be extremely friendly and responsive. The pricing was fair for both the vehicle and the repairs. The business office was friendly and professional. Only complaint is the interior of the car was not cleaned before I purchased it. It had food and spilled drink, stains, fur etc. It was barely wiped done. I ended up getting it detailed locally it was that bad. I'm not sure if that was a function of the deal we struck, maybe that wasn't included. But I've purchased many a car from dealerships and I've never had one not cleaned first. Overall, the people were nice to deal with and I felt fairly treated. I'm very happy with the vehicle. Just one small hiccup.
Everyone at Campbell River Honda worked together to make our experience there as enjoyable as possible. From the first greeting from our salesperson, Dayton, to driving home in our new car we were impressed by the service we received and every effort was made to accommodate us. We would never hesitate to recommend Campbell River Honda to anyone looking for an honest, fair and friendly staff to deal with.
Great car dealership to deal with. Purchasing my car was a breeze and maintenance is great.
I think Casey is a great asset to Campbell River Honda. I think she needs a helper though.
smile
Linda Harris
the team at CR honda was a dream to deal with. Esther was very thorough in explaining the features of each vehicle i was interested in. Mike in finance was very patient with me as i explored a few different vehicles and payment options, i walked away feeling like i got everything i wanted at a price i was happy with! Thank you!!!
To start with I am using my dads google account since I don’t have one.
I am giving a five star because of Casey! As busy as she is she is so pleasant to deal with.I always feel like I get such great customer service with her.
Excuse me! Hello, mr responder! If there was an option to submit screenshot.s, trust me I would do it in a heart beat. Too bad it wont actually post what I upload. One customer was told it is fixed price, the other customer was given a thousandfivehundred disc ount. And now you are going to pretend like this never happened? I will be pursuing this further, wait and watch!
Counter staff most helpful and informed….
Service had the vehicle ready when promised and washed to perfection!
Huge rave to Campbell River Honda, the staff are super helpful and friendly and I feel like the technicians really care, they’re honest and very hard-working!
Very professional and helpful team all around! Highly recommend!
Campbell River Honda has always provided the best customer experience that I’ve ever had in over sixty of years of driving and they continue to do so. Highly recommended.
A great little dealership. The staff are all so friendly and helpful. A truly honest sales staff and a terrific service department.
Repair has addressed the issue. Good that vehicle recall issue was addressed without my having to bring to CR Honda attention. Inspection
"report card" helpful for planning upcoming repairs. Still waiting for Honda to get back to me with estimates on brake replacement, repair trailing arm bushing and replacing valve cover. Strange the report card didn't mention that the vehicle clock isn't working.
While searching for a safe and reliable vehicle for my mother— we eventually found ourselves at Campbell River Honda and there decided to purchase a 2020 Honda CRV. The staff were very open and we were quickly able to come to a deal that both sides felt was fair. We found Kennedy in particular to be genuinely friendly and outstanding to deal with and we would highly recommend for anyone interested in purchasing new or used (Whether local or not) to give them a visit, or simply a phone call. 5/5!
Was impressed by the young man who took me home and ought me back o the dealership to pick up my vehicle. He was a very pleasant person and a very careful driver as well!
The service staff are exceptionally good at what they do, pleasant and helpful.
Good service. On time and done well. COVID management system was good.
Casey was excellent at explaining the different options and solutions for the various problems we were experiencing with our truck. She helped us with our warranty and the Honda warranty to offset most of the cost of repairing our vehicle. Thanks to her great service as we will remain loyal Honda customers.
Great experience with Campbell River Honda. Love our new car (well- new to us). Appreciated the low key and relaxed atmosphere in the dealership. Thanks to Kennedy and Esther for their help in moving us to yes to buy the car. Also thanks to Shawn for being so patient and proactive in working with us to deal with and finally have success with our overly bureaucratic and "rules bound" bank!
Great employees, great work. 5 star experience for thier service. Especially Brianne Fenn, the parts and service advisor is awesome. She cleared all my concerns on my car. Definitely will go back to them for my services.
I have been very satisfied with the service I have received from Campbell River Honda, and with my HRV Sport. The car runs well and is pretty good on gas , and I like the features like the back-up camera and the right mirror image when changing lanes.
There was one instance of incorrect invoicing, but when I brought it to your attention, it was immediately corrected. I appreciate that kind of customer service.
I am not sure why this survey was sent to William Black (my husband) because the car is in my name and was purchased by me.
Muriel Black
I have been very satisfied with the service I have received from Campbell River Honda, and with my HRV Sport. The car runs well and is pretty good on gas , and I like the features like the back-up camera and the right mirror image when changing lanes.
There was one instance of incorrect invoicing, but when I brought it to your attention, it was immediately corrected. I appreciate that kind of customer service.
I am not sure why this survey was sent to William Black (my husband) because the car is in my name and was purchased by me.
Muriel Black
Just recently purchased a truck from Campbell River Honda. The vehicle was well priced, and the Manager Shawn did an excellent job with viewing the vehicle remotely, and answering all of my questions in a prompt and thorough way. There were a couple of items that came up that were dealt with in the most professional and hassle-free way which really made all the difference. A very pleasant buying experience overall. Thanks again.
The sales people at Campbell River Honda were pretty much up front with our negotiations. There was no "Island Package" as it was included in the cost of the vehicle. We know we traded an excellent car and likely would have done much better had we sold it privately but I guess we avoided the hassle of doing that. We are very happy with our CRV. We purchased our last car from them and the service was excellent. We trust it will be the same this time.
Good service center. Prices are affordable.
Great service! Highly recommended
Nice people but $85 tax in seems pricey for an oil change. Maybe not too bad if it is synthetic.
Great place great people would recommend it
Brandon was very helpful and excited in his own right. Got a decent deal on a car I really like. Worked with me to find a way to get the car in my budget. Definitely would recommend.
We had a great experience with Campbell River Honda. The staff were thorough in explaining the differences between the models, allowing us to make our decision with confidence. We love our new Accord Sport.
We’re just exploring our car buying options, so we dropped by the lot to get a feel for what’s out there. Logan very kindly showed us the models we were might be interested in and how they might meet our needs. No pushy ‘buy now’ nonsense and he was very knowledgeable, too. Thanks, Logan!
We’re just exploring our car buying options, so we dropped by the lot to get a feel for what’s out there. Logan very kindly showed us the models we were might be interested in and how they might meet our needs. No pushy ‘buy now’ nonsense and he was very knowledgeable, too. Thanks, Logan!
They offered very low for trade in. Tried very hard to get me to take the low price. I said no then they said they can make it work by adding $6000 to the new car purchase. Didnt seem to listen to anything l said or requested. Over a week of trying to get me to take $7,000 for my trade in l go to Courtenay and they offer $10,000 right at the start. Much better experience than CR. Be careful. Don't get ripped off. Shop around for sure. Think on it and sleep on it. Don't rush into a bad deal.
We had a very positive experience at Campbell River Honda. All the staff were very helpful and courteous and we would definitely recommend them to anyone else. We do plan to have our servicing done there even though we are from Duncan. They are the best.
Finding this A4 was definitely tough, but Sanjay sourced the right vehicle for me at the right price. He even stayed late on New Year's Eve to make sure I could drive away in the new car, it was handled very well and I'm more than happy with how everything worked out!
Louis did an excellent job helping me purchase a new car Honda civic 2016. I am not very computer savvy and he made me a music memory stick so i could listen to it in the car. Thank you so much for the wonderful experience. You went above and beyond and I really appreciated it.
We loved our second time back, compared to our first experience with old management. This time around, we felt valued and heard.
We were sold a Dodge Journey as our first vehicle, and we had tons of problems with no warranty to help us out. Plus, just before we were about to drive to Campbell River to make the trade the Dodge Journey took a turn for the worst and in the end a $4500 shop bill was in front of us.
So, Louis, Todd and Derrick worked their magic for us and got us into a 2016 Honda CRV EX-L. We are proud new owners of our dream vehicle! They will be highly recommended by us. They will get you into the vehicle that you've always wanted! Ask for Louis.
I bought a 2015 honda civic from Brian Calbury. Not only was the car perfect, he gave me medical advice. Got me off the drugs. convinced me that doing things his way is the best way. After his great legacy he left at Penticton honda. I hope he he can only benifit you and bless you with his greatness. all of us in Penticton wish you a great positive future! You were terrible at being a general manager. But when they demoted you to service manager because of the lawsuits, i thought they were being really unfair. And that nasty email. We lost a treasure! And now Campbell River has our treasure!
After an abismal experience at a different Honda dealer, I decided to make the drive to CR Honda. What I was met with was a competent staff that was helpful and was more than willing to work with me to ensure I got the exact vehicle I wanted. The Sales manager Scott, the floor salesman Drew and Finance manager Stacey, worked hard to get things initiated with bringing my zero km Honda in from the mainland.
Although it took over a week to get my vehicle "due too its location on the mainland", Scott and his team kept the comunication lines open, through phone calls and text's to provide updates on the delivery timeline and/or possible colour changes. This to me was outstanding service, being the customer and dropping $$$$$, you want to be in the know, as waiting for a new car that is not in stock can be agonizing.
When it was time to pick up my 2015 Si, I was given a detailed breakdown of the car, cautions on how to avoid engine damage during the engine break in period and a detailed explanation of the cars safety systems. The finance manager Stacey, was top notch and worked hard to ensure a smooth transaction...A+
Overall, outstanding customer service, great communications and a no BS approach to selling a car made my purchase as problem free as they come.
R.
Was looking for a new car. Tried my local dealer and they didn't seem to enthusiastic about getting the job done. So I was referred to Scott at Campbell River Honda. I called him up and told him what I wanted, and he literally had me driving away in my new car by the end of the day.
I came back for my first service and the experience was just as good. They were professional, quick, and even gave my daughter and I a ride to Elk Falls and back to go for a walk while my car was in the shop.
Can't praise these guys enough!