Only writing this because some one email me and ask that I do so, shows how much you care about customer service that you would ask me to do so.
Well here we go with a list of issues:
1st: I was buying my first car here and brought my dad with me to cosign and all that fun stuff. However this must have been lost on the sales person who ignored me, the customer and instead tried to sell the car to my dad. I asked you to to lower the price and you set the message saying you would to my Dad, someone who told you guys repetitively that I was buying the car not him. Yet the sales guy still only wanted to deal with my dad.
2nd: The terrible warranty. I called in knowing what was wrong with my car, I asked if it was on warranty. I was than told that I had to come in for a diagnosis just to find out if I was right. Surprise I was right and it probably took a whopping 5 minutes to find it out. The bill was 170 dollars and yet you STILL could not tell me if it was on insurance. You guys had my car for almost 8 Hours and you guys still could not tell me if my warranty would cover it.
3rd: You guys finally tell me that it is not on warranty and that the part and installment will cost 1200 dollars. Where did you make that number up? The part cost 60 ish dollars and takes a solid 15 minutes to replace.
YOUR WARRANTY IS A JOKE I WANT MY MONEY BACK
TLDR:
Customer Service sucks, Warranty is a scam and I'm never buying a car here again. However the shuttle driver was pretty cool.
Super friendly, professional and helpful staff. I have been coming here for years. I will be back.
I wish I could rate 5 stars.
You can’t actually talk to a technician if you want to ask anything about your car/ service. The front desk persons have to act as a liaison between the technicians and yourself. This results in relaying faulty or misunderstood information. Especially since the front desk themselves are not technicians by any means. They provide good customer service, although it was clear to me that they did not really understand what the technicians have told them about my vehicle.
I was sent an estimate for basically “other stuff that could be fixed” that was literally almost the price of my vehicle itself.
I am not sure if the servicing was actually done, as I had a coolant drain and fill and when I checked the level a week later, it was the same level as when I had brought it in. Granted, this could have been a leak, however it should have been caught and I should have been informed of it.
I received a text a few days ago asking me about my vehicle servicing (a very nice touch that I must admit I really appreciated), but when I replied with my concerns, I got no answer.
I like their service and the care that provided to my Honda.
Helpful reminders for service w/a team of professional customer service oriented individuals. They gave me an awesome example of another Honda model to make my day trip for service & shopping as efficient as it could be! I have an immense appreciation for GP Honda!
Called for 4 days trying to get ahold of parts. My name and number were taken down for them to call me back. Everyday they took my name and number and couldnt get back to me day after day forgetting that I called. The excuse was understaffed as a result of the pandemic. I then hung up the phone on the 4th day and drove to the store and to no surprise there was no one in the store and nothing going on in the parts department. Ghost town in there, but there are unable to take any phone calls due to them being busy and understaffed. In reality just lazy and no one there seems to care. This is why everyone takes the 40 min trip to beverlodge to go to guadins honda. The grande praire honda is a complete joke if you want any kind of service or anything to do with atv/dirt bikes go to beverlodge. This place isnt worth it
Great dealership! I bought a car there in late February and they’ve been super helpful not just through the purchasing process, but with quick service answering all my questions about my car in the following weeks...!
I purchased my 2015 Honda CRV in 2015, mainly based on the previous owner's reliability and customer service. I was worried when the dealership changed hands, but I am equally as pleased with the new owners. Booking in for service is always quick and timely, my vehicle is usually ready before the time quoted, I am charged fairly for service, and the only service I have required is regular maintenance and a new battery which was free because my original was a dud! The staff are always friendly, whether service, parts or sales. I highly recommend Grande Prairie Honda. :)
Called and made appt. showed up on time, had a concern with brakes, so with our permission the wheels were removed. Upon inspection it was determined that there was a lot of life left on pads, both front and back. The service dept called and confirmed with us before any work was initiated.
A service was also completed at that time. All service was completed in a short time and called us so we could pick up our car..
All went well. No issues with dealership service department..
Went and spent 6800.00 dollars on a limitless sled deck. Put it on a brand new truck. Deck was mounted incorrect and nothing ever put on it. Slid forward and smashed into the cab of the truck. Brought back to dealer was accused of using the deck. And that there tech that installed it never had a issue before.
Best part. Called in to let them know I would be running late to the appointment for them to fix the deck slide issue. And was told they knew nothing about it. So I got a sweet 6800 dollar sled deck that rattles and bangs and hit a brand new pick up since people don't understand you can't have all 4 tie downs facing forward. Almost like you have to have it secured from moving forward and backwards....
Great spot to browse & shop for everything from off hwy vehicle's of every kind, Honda vehicles, parts, service & clothing, super friendly staff and very clean, definitly worth stopping by for a look/purchase ;-)
Yes great sales department. They got me the vehicle I wanted for the price I wanted which rarely happens in GP. They are have always treated me great. Bernardo is amazing and Milan and will very accommodating and nice. This is my second honda from here and I will definitely be back.
I've never had problems with the service, or the time-frame for completion. I always have a morning appointment and drop it off early, then work for the day. It's always ready to go before my day is complete.
This time, however, I do have a concern, which I was not able to address, as I attempted to contact the service department back and did not get an answer. When I left a message with reception to ask them to call me back, they never did.
Prior to the appointment, I noticed I needed a replacement block heater cord and went in to purchase one. When I purchased it, I was told the install, if I wanted them to perform it, would be ~$40-45. I declined at the time, knowing that if I could not do it on my own (I opted not to), I could ask them to do it while the mechanics were performing the oil change and service of the vehicle. I understand that the price stated was not a formal quote, but was the rate I used to judge whether I wanted to have the Honda service department perform the service.
They had no problems doing so, and it was done during the service.
When I received my bill, I admit to not looking too closely at the bill while on-site. However, after leaving, I did look at it, and noticed that I was billed $87 for a "block heater install", with a specific note that customer is to provide the part. I only provided the cord.
This is about double what I was expecting, and I have not been able to discuss the matter with the Honda services department yet to explain why the bill for this particular service was so high.
Took a little bit of time and some confusion, but overall the staff is amazing and we still were able to walk out with the vehicle we wanted. Sydney was amazing to work with, very easy to talk to and exceptional customer service. I would definitely recommend working with her.
Very clean professional dealership and the sales representative that I had worked hard at getting the vehicle that I WANTED..... Did not need to settle for anything less.
BERNARDO you did a wonderful job, thank you so much! I love my new 2020 WHITE black edition Honda Pilot 😁
Bought a 2016 Honda Civic with the money I had saved up ever since I was 10 years old.(I recently turned 18 and this was the first major purchase I had ever made.) Seemed like a great dealership wasn’t worried about any problems and felt like I could trust the place. Later found out about an oil dilution problem common in the same engine as my civic. I was not notified of this very serious issue and when I tried taking the car back only a week later after finding out about this problem, they offered me 70 percent of what I paid a week ago for it. Almost 50 percent of what the car was originally listed for. Hansen ford offered me another 2 grand more Than Honda and you would think they would be able to work something out considering they where the ones who sold me the car in the first place but I guess not. I really regret going to Honda at all. This has caused me nothing but stress for the last 4 months. And will likely cost me a good portion of my life savings considering that the oil wreaks of gasoline. I actually was told at my last oil change that the dealership would send away my oil to be tested but I have not heard from them in a month and I am almost certain they just threw away the oil. Just a precautionary tale to anyone considering buying from this dealership. My mother has had a wonderful experience over at Sean Sargent Toyota and I myself wish I would have purchased an already more reliable Toyota from a more reliable dealership. The actual salesperson I bought the car from, Bernardo, was a pleasant guy nothing against him. I do believe that he tried his best to work something out for me, But the dealership obviously really only cares about one thing and that’s money, not their customers.
This Grande Prairie Honda Dealership looks awesome after the renovation. Was impress with their top notch refreshment bars. The people there are always super friendly & will actually go an extra mile for you. I love my Honda HRV.
The buying experience was value based, pleasurable & expedient. Parker was extremely knowledgeable, helpful, and the opposite of pushy. I would buy there again guaranteed. I was also told that after I made the purchase, I would get a discount on parts, etc, and when I went in to the parts department a few days later, they, without "knowing" I had just made a significant purchase, were absolutely excellent to deal with, and honoured the before promised discount without any hassle. One of the best retail experiences I have had in years.
I’ve had Noelle as my service writer a couple times now and she always puts my heart at ease. Her kindness, patience and thorough explanations help me make an informed decision, her efficiency and generous make me feel confident about choosing to drop my vehicle off at Honda. Thank you Noelle!
Purchased a used vehicle in May 2019. Sales consultant Sydney Rosin was excellent. Had a few initial issues with the vehicle that she took care of professionally and quickly. Have used the service department for routine services since. Service advisor Noelle Hiscock has always given us excellent service and follow up.
Always great to deal with. Now own our third Honda. We have always had good service from purchase through to maintenance.
Had an awesome experience buying a used vehicle from Sydney at Honda :) Was quick and easy plus got a great deal. She was an absolute pleasure to deal with I would recommend her to anyone!
Just purchased a vehicle from Sydney with the help of Megan. These two were awesome to deal with. Will definitely be back if I'm in the market again.
Great people, great service. They let you know what needs to be done upfront and there are no surprises.
Just completed a trade in on my pick up and had amazing service. Milan Isaac the manager was straight forward and 100% honest and very friendly. After he found out what I was looking for he directed me to Terry Trapp who was great to work with. Worked through all the paperwork flawlessly, and was friendly, funny, and very polite. After the test drive Megan their financer made sure I got a great interest rate, and then Kali did a 100% top notch detailing on my truck before I drove it home. I've had some terrible experiences in GP with vehicle purchases and this one restored my faith in this town. Thank you to everyone!
They serviced my s2k and did a great job from start to finish. Service was excellent!
Awesome people to deal with. Love the Service provided. 5+ Stars
I’ve waited to buy a Honda for some time and ever since we bought our CRV and Ridgeline, I’ve had no regrets with both vehicles. I would give Grande Prairie Honda 5 stars for their service!
Service agents are prompt, reliable, friendly and honest. Opening Service at 7:30 AM would make it even better !
Thanks to Linda and the crew!
To me this place does deserve a 5 star. I went in there expecting to come out again I am so very blown away at the amazing service and dedication these people have for there customers. Not something you expect in a car dealership. Sydney is an amazing person to talk to and she helped me not only fix my problem but found me a suitable vehicle for me and the winters we have. She put so much dedication to helping me and didn't pressure me at all on to something I couldn't do. I now have an amazing dodge truck that I never thought I would own till I was much older. I highly recommend talking to her if you are looking for a vehicle. Their manager is also a very great person not only did he help me find the right warranties he took the time to explain each one.. there patients and the fact that they actually care to help you rather than take your money and your on your own is amazing to me and next time I need a vehicle I will be going there. I also appreciate megan in financing she did an amazing job helping and made sure this fit my budget. She explained everything in such good detail my warrenty and what it covered that I could understand it and smiled the entire time and made sure I under stood everything before I left that day. Customer service I would say is more than 5 stars I'd say pretty close to 10. Thank you for making sure I have a safe vehicle Sydne your dedication to people is something that more people need ti see these days in places like that. Thank you!
I purchased my vehicle almost a year ago. The whole sale was kind of a joke. They hadn’t even inspected or detailed or test drove the vehicle before selling it to me(It was used from BC). It came from out of province. I went to go register it after signing and get told at the dmv that the out of province inspection hadn’t been done. The management team I dealt with during my sales as well as my sales person no longer work there and there was supposed to be free oil changes and a block heater installed. Neither could be found in my paper work. Even though I physically saw the lady write it down on my paper work for the oil changes. So I went into Honda personally, about a month ago, (back story I was very ill with Crohn's Disease and was off from work for about 3 months) so when I was feeling better I went in with my issues and the owner was polite and spoke to me, got my car detailed and put oil changes on file. However. My biggest issues were my tires. I haven’t had the car for a year and there is a giant bald spot on my one tire and I’ve been having issues with the tire sensors and air in my tires. So I sent a picture to Milan a month ago they told me to expect to hear from someone come Monday/Tuesday as the lady for ext warranty was on vacation. It’s now been over a month and I’ve left 3 voice mails and two messages for Milan over the past month and I haven’t herd anything at all. Feels like they’re waiting for my year to come up to tell me they won’t cover it. Overall totally disappointing wishing I went else where at this point.
best place to buy a car in GP! Friendly staff and great service!! from the sales staff Bernardo and Sydney to finance managers crystal and megs, everyone is always willing to help! Keep up the great work guys and gals! Oh yes, Aimie and Joey are great as well, be sure to bring Aimie a Starbucks if you are visiting however otherwise she wont be happy!
I got exceptional support from the sales and the manager when I was getting my new car. I was flying in to GP late Friday, so they stayed late and even called my insurance company so I could pick up the car before the long weekend. Thank you
Two things about Grande Prairie Honda: Firstly, auto sales impresses me as straightforward and customer committed. Secondly, the service department is prompt and is informative about work done or needs to be done. In summary, Grande Prairie Honda supports trust. That is important to me and my spouse--trust.
Just bought a car. They were very reasonable in negotiations. The salesman Bernardo was great! He explained everything about the car really well and continued to help even after the purchase when there was a minor issue with the car.
I went in to test drive a Honda CRV. Sydney in sales is amazing to deal with . Very knowledgeable, friendly and just an all around positive person. I bought my honda accord from there 5 years ago. So thought I'd go back. Was not impressed with the trade in value I was quoted by her sales manager, so ended up going elsewhere and buying a ford Edge and was given almost double trade in. Thank you Sydney! I recommend going to her if you're in the market for a Honda🙂
I bought a 2019 Honda Ridgeline XL. Bernardo and Meagan were so helpful and made sure I was happy with everything they offered! They went out of their way to make sure I was beyond happy with my truck. I would definitely recommend Honda to anyone who is looking for vehicles, quads, dirt bikes, etc. I can’t say enough about Honda.
Very friendly and very helpful staff! I'm very satisfied to buy my very first car from them. They made the process so much easier for me when I thought that I wouldn't get accepted for a car. Thanks Christine for all your help and your team! Definitely would recommend GP Honda!
Bernardo was the best sales person iv ever had even tho i didn't buy he respected my choice and didn't pressure me at all, He was so good when i was looking for work in sales i came to Grande Prairie Honda just so that i could be part of the Family. NOW Come see me (Caleb) or any other sales person Because, i know they're going to take care of you!
Bernardo was the best sales person iv ever had even tho i didn't buy he respected my choice and didn't pressure me at all, He was so good when i was looking for work in sales i came to Grande Prairie Honda just so that i could be part of the Family. NOW Come see me (Caleb) or any other sales person Because, i know they're going to take care of you!
Edit: Unfortunately, I must lower my rating. I am leaving it at 4 stars because the sales side was excellent, but I am severely disappointed in the service side and will be taking my business elsewhere for any future repairs or other service. My estimate for services here was 3000$ higher than at two other locations (at the other locations? I needed under 100$ worth of work/parts), and I was lied to as well about the contents of my vehicle - or at the very least, the communication within this department is exceedingly poor. I cannot trust them not to rip me off, and I caution others to obtain another estimate before paying any fees they feel are exorbitant, should they choose to go through GP Honda.
The service I've experienced here so far has been great. I never felt pressured into looking at a vehicle I didn't want, and was very appreciative of the fact that when a car I was looking at turned out to be a lemon, they refused to sell it to me. That says so much to me about the integrity of the staff. I would especially recommend working with Sydney - she knows her stuff, and if there's something she somehow doesn't know, she'll go the extra mile to locate that info. Thank you for all your help!
Abe is a great sales person: Knowledgeable, friendly, and not too pushy! Had a great experience working with GP Honda.
Love the receptionist! Super friendly and very accommodating. She helped put cartoons on for my big boy and held my baby for me. Best receptionist ever! 😊
Great service
Not what they used to be. New ownership and management is not good. They missed out on a new car sale from this family who had bought 2 new vehicles from there in the past.
Needs more service advisors. You leave your contact info and they never call back.
2 days with no radio ended NOW @ Northgate Honda in GP. Thanks Linda !