We purchased a new Honda CRV last week from Ken and wow what service! From the second we walked in the door he was literally running trying to find us an associate while he finished what he was doing, and immediately made us a priority once he was done his task. He got us an awesome price and made sure we were very comfortable through the whole process (they even gave us granola bars when we were waiting to meet with finance because it had been a long day). Delivery was great, the car looks fabulous and they took care of everything. Ken called to follow up a few days later to made sure we were happy and always answered all our questions. We would definitely recommend him and Go Honda to anyone looking for a new vehicle.
Charles in service took care of me, 10/10 would recommend. Walking around the showroom, I was greeted by many friendly employees. Mike in sales was exceptional, provided me with info and advice on how to purchase a new vehicle. I can tell this dealership is run by a very strong team. Congrats on impressing me, will come back for all my car needs.
Amazing job. Serena was great to work with. Very helpful in getting what I wanted within my means and wouldn't settle till I was happy. Made buying my 2012 Veracruz such an easy process.
Go Honda has exceptional customer service!! I am so happy with my beautiful new vehicle. My old vehicle literally died and I was stressed. Regina and Shawna took care of my every step of the way! I will be recommending Go Honda and Regina to everyone who needs a car! Thanks for the great car and experience!!
Brought my Honda civic in for a transmission flush and a 20 point inspection they were great to deal with very curious and very affordable. I dropped my vehicle off in the am and picked it up a couple hours later cars been great since I had the work done they didn't try and pressure me into getting anything done I didn't want.I recommend using Go Honda for service on your vehicle especially if you drive a Honda
I would not often rate a car dealer / service place but Go Honda has it going on. Travelling thu on a long trip, this place had us in and looked at with some small repairs in no time. But the efficiency and professionalism of the staff and operation was mind blowing. Their ongoing customer service and care was great. Wish I lived in Edmonton just for that.
Dana Eshtayah was our sales consultant. She was fantastic. She had all the paperwork and info printed on the car we were interested in. She took the time to go thru both the service inspection and the car fax with us. The car was warm and ready to test drive. She spoke with all of us with respect and made my son's first car purchase very positive. Thank you for answering all our questions and staying late to pass the keys over to us. I would highly recommend you ask for Dana to help you out if you are looking for a vehicle.
I am changing 2 star to single star, because I didn't get reply for the reply mail on my first review. When I put 2 star the owner gave a reply, and I replied through email as they asked. But after that no communication. I am advising readers, according to my experience, the showroom teams are maximum trying to exclude the referral bonus when they making the paper work. I tried to claim the from first month of buying, and last month they declared from go auto, that there is no referral entered in the purchase time. I directly approached showroom, explained to one person, went for check inside. I waited there 2 hrs, no reply, I left after the service, no phone call yet now. I am feeling myself bad about the 1 star but...
I bought my civic from Go Honda West Edmonton in 2017. Since buying it, I have continually used them for service, regular oil changes, and body work. Not once have I ever been disappointed in their work. The staff is always extremely knowledgeable and friendly, especially in the service department! They go above and beyond to make the customer experience a great one. They have even gone as far as a quick vacuum and exterior wash with just a simple oil change. They thoroughly explain what's going on with your vehicle in language you understand if you're not a mechanic. I have repeatedly seen the same, regular staff each time I come which is always nice, usually that says a lot about the company. I highly recommend Go Honda West Edmonton for their high quality customer service and work!
Great experience. We purchased a vehicle, and needed to have it insured and registered before closing that day. Our sales guy Florin made everything happen fast, printed maps of surrounding registries for us, tended the fax / email for our insurance, and we kept our tight timeline. Very friendly, no pressure guy. Thanks, Florin!
Very disappointed with my last service. The young man I was talking to on the phone was very defense. When I was explaining how my service went and that I took the vehicle to someone else to have a second opinion. He told me good for you. Really! I bought my car from them a few years back and had always gone there for my service. Looking for new dealership.
Curtis is great! I have a busy schedule, balancing a business and family life. Curtis made sure I didn’t have to compromise my time. He listened to me and helped me find the trim I needed (and wanted!). He’s followed up a few times to answer any questions that may have come up. Louella in Finance is thorough and was so nice to work with!
Best experience in buying/leasing a vehicle so far!
I am highly delighted with the excellent customer services provided by Mr. Jiby Mathew. He really made the whole process so easy. Indeed he is an excellent sales advisor when it comes to choosing a car that suits your needs. I have found my ultimate destination for car sale services when I am buying my second one. Thanks you Mr. Mathew once again. Excellent in after sale service also.
Wanted to deal with the same shop that I had a great experience with for purchasing my vehicle. Big mistake. A week minimum for an appointment, if you can do a weekday, and minimum half day but really only book full days for the appointment to change tires that have their own rims. Love the sales department. Service avoid.
Recently bought a new civic at Go Honda in Edmonton. Vishal was very knowledgeable on the vehicle and very thorough in ensuring all the features were properly demonstrated. This was nice as the civic comes with a lot of safety features in particular. It was nice being brought up to speed and knowing the ins and the outs and the capabilities of the vehicle. Made my choice that much easier.
Great purchase experience at Go Honda from a friendly knowledgeable team. My initial contact was with Santana who was a pleasure to deal with and was very attentive and responsive to my many questions and worked with me efficiently from a distance to get my vehicle of choice at an acceptable price and available for transport to NWT. Thanks to Krystal as well for finalizing paperwork so quickly allowing us to get on the road in a timely manner. Loving the Passport and appreciated the team responding to my interests in a vehicle and did not push extras etc. Many thanks.
I bought a new Pilot here over the last two days. The sales experience was good, typical car buying experience, however after we signed is when things went downhill. I went from feeling like a king to a pile of dirt.
We were offered a loaner while they set up the new car, no problem. I took nearly 20 minutes to be told they needed to fill the loaner up with gas. another 20 minutes later I was told that one wasn't available, so they were giving me a different loaner. Got into it and it was a piece of cr@p. The rear view mirror fell down every time we hit a bump, and it was too small to fit my family.
I returned back 5 minutes later and told them this wouldn't work. They switched me to first car they were going to give me, which smelled like smoke and perfume, and had the same empty tank of gas.
Thanks for the bait and switch with service.
Had a great experience getting a new (to me) car from Go Honda. JR was amazing at helping me stay within my means and Taylor in finance also was incredible. Can’t thank them enough!
Had a wonderful experience at Go Honda, I found a vehicle I wanted and the WHOLE experience was fast and efficient. Florin was amazing and found the answers to any questions I had. Most enjoyable experience I have had buying a vehicle. He was very organized and efficient. When I went to actually purchase the vehicle I was in and out in less then 45 minutes.
Thanks guys!
Had a wonderful experience at Go Honda, I found a vehicle I wanted and the WHOLE experience was fast and efficient. Josh was amazing and found the answers to any questions I had. Most enjoyable experience I have had buying a vehicle. Corrine was very organized and efficient. When I went to actually purchase the vehicle I was in and out in less then 45 minutes.
Thanks guys!
I came to the dealership on Wednesday to test drive a vehicle I saw online. My salesman was good (high pressure but expected of a car salesman), I don’t have any issues with him. My issue is with everyone else I’ve had to deal with. Between being at the dealership for 2.5 hours because first I had to meet the sales manager (who took forever to come by) to then waiting to see if I was approved for financing (which I made sure was not a sign of a commitment to purchase as I hadn’t made up my mind whether or not to buy). Since leaving I have had 10 phone calls from various different staff at the dealership. And a text conversation. I have politely declined to purchase the vehicle to both my salesman and someone else, yet I’m still getting called. The last guy who called I was less than polite as I explained that I had already declined to make a purchase to two other staff already. He seems to think that since I initiated the test drive that they’re entitled to keep calling me. I guarantee I will never set foot on this property again because of this experience. The next phone call I get from this dealership I will be contacting police for harassment.
Went to GO HONDA for some service work, after 10 months of dealing with Alberta Honda and getting no where, GO HONDA was able to offer me a solution within a couple of hours of having my car. I was also told if this didn't work bring my car back, they will get it figured out... LOVE GO HONDA, Dara was AMAZING to deal with!!! THANK YOU - THANK YOU- THANK YOU
I had the pleasure of having Regina help me pick out the perfect car for me. She was up front and honest with me about the pros and cons of the different vehicles I was interested in. She genuinely cares and I did not feel like I was just another sale for her :)
I would recommend this lady to be your go to if you're looking for a vehicle!!
Yay Regina!! I love my new car!!
Brandi
Extremely positive experience. My situation was complex and I was not expecting to be able to get a vehicle. Not only did I get a vehicle in four days thanks to Jesse’s hard work, but I got one I really like! I was extremely impressed with his customer service and just how he handled my situation. Louella was also great and secured my financing. Would recommend to anyone; especially those who may be discouraged after going elsewhere.
Won’t say too much here as both my salesperson and the “manager” Tj have heard it all before. Basically everything is great until you find a better deal elsewhere, good luck trying to get your $500 deposit back. I was told they lost my credit card information somewhere - how safe and secure. Also you’ll typically find the ladies smoking outside the entry way despite the no smoking sign so that is also very nice. only reason I’d come back here is to deal with my salesperson Sam. He was a great help and kept me informed!
We bought a car from here. In 3 days we dealt with 4 sales people. I would say that they were good people. But the shocking thing was that we had a question after we purchased the vehicle considering we didn't even leave the lot. We came back and ask Gino (sales manager) that if he can answer a question. He said give me 2 sec. He moved some tires around. After that he came out of his office with someone and said give me 2 min I just need to look at the car. Guess what he left the lot with the truck. We came in and Brandy approached us and asked us if we needed help? We said that we have a question about the car we just bought. She replied so you bought it already. I said yes. She ignored and asked next guy same question. I have never seen a horrible sales person like her. So my recommendation is if you like the car online and want to pay 500 dollar extra for something you won't need, go see them.
Salesmen was nice, but In the end of things we were a little disappointed with deception in all the hidden fees.
There were a few charges like transfer of registration and adding a name to the registration that were not explained to us and then just told that it would be deducted from our deposit that we put down in good faith that we were getting vehicle, as if it was no big deal.
When the transaction is already done what else is the customer to do but pay for it.
In the future please advise all your customers about this so it a surprise. You would more than likely have returning customers for your honesty.
Overall we are happy with our purchase and are loyal to Honda as it’s never let us down over the years we’ve owned one.
It was a pleasant experience with Florin at Go Honda. He helped us every step of purchase friendly and patient. Took the time to clearly explain all the features of the new CRV and answered all of our questions! We enjoy our new Honda vehicle now! Thanks for your excellent work!
Gotta say that this place is awesome to deal with. Met with Jesse to look at a new Honda Civic and he was amazing to deal with. Not pushy at all and really worked hard to work a great deal!! I would encourage anyone looking for Honda to set up an appointment with him...you won’t be disappointed. His supervisor Eugenio was super easy going as well. Great team great people.
Jason Spithakis was an amazing salesperson to deal with. He made the car buying process easier than I ever could have imagined. He listened to my wants and found me a true unicorn vehicle. Overall, a fantastic experience!
I am disappointed to see the new oil change service switch to "drive in". I made an appointment at 3pm. The service lady was nice on the phone and told me the prices didn't change much. It used to be around 85 dollars for synthetic oil. I came ten minutes early and they beckoned me in. It was around 430 by the time I drove away! They say your car will be in for around an hour. It was almost in there for 1.5 hours for an oil change. Your boxes that charge your phone, because mine died in that time, do not work. The bill was around 110 dollars., a significant change. This is about the same as a drive thru oil change business. My time is valuable, and I don't have time to just sit around this long, where it essentially takes 2 hours of my time for an oil change. We live in the age of fast service and quality. I did not receive this from your business. To your credit, your limited staff that you have left, are friendly and nice!
Awesome experience. Regina was both straightforward and honest with us and made sure we got the right vehicle for the right price. I would definitely recommend visiting her the next time you are looking for a new vehicle! Thanks Regina!
Could not recommend them enough! My dad purchased a vehicle from Go Honda yesterday and we had an excellent experience. Their customer service is outstanding. Our sales associate, Florin, was very friendly, informative and beyond patient with all of our questions. The manager, Laurentiu, was equally welcoming and accommodating, and we left there happy and very satisfied with our purchase.
This dealership is amazing. No pressure, painless process. I bought a 2017 Honda HR-V from Ken Saab back in April and I'm still very pleased with my purchase. I highly recommend this dealership and Ken!
We bought our much beloved Subaru Crosstrek from Ken Saab in July of 2018. Fast forward to 8 months later and it was totalled by someone turning left into me. Fast forward to June 2019, we talked with Ken again. In and out of the dealership in 4 hours, keys in hand. A week later and we love this one owner Jeep. Every aspect of both sales went very smoothly, from initial contact, to finance. Treated warmly, very relaxed process. Easiest car purchase(s) we've ever experienced. 5*
I highly regret buying a car here, very welcoming to make You sign but BAD customer service and not very capable from sales people to service: my car had an issue with some electrical situation they could not find the root of making of go over and over more than 2 times to finally made Us buy something We were not supposed to meaning We spent over a thousand bucks in taxis, repairs not to mention the stress We were going through with my wife pregnant and soon to give birth, the unprofessional way We were treated to just at the end been called liars....
NO, please make yourselves a favour and take your business somewhere else, not worth your time because this very morning they just dis it again with me and I was not going to do this but here, I cant stand this and won't let it go unnoticed.
We bought a used car though them 6 weeks ago. The guy who sold it to us had outstanding customer service. Unfortunately the car we have has had nothing but problems. Just as the warranty ran out, problems starting arising. First the brakes, then the radiator as well as the power steering hoses. We took it for an inspection after purchase and that’s when we found out about the brakes. None of the issues were noted on the dealerships inspection. We were only expecting the one issue they told us. Now we have spent about $1000 and still going in repairs we were completely unaware about. I would expect this out of a shady dealership. To me this dealership is shady on their sales of used cars. I would not recommend buying one unless you have thousands to put away in repairs right out of the gate.
I recently had my car serviced at Go Honda and had a great experience. Oil change, Transmission Flush, and Tire change. It only took a few hours and it was was cheaper than what I was expecting. My tech, Russ, was very nice and explained everything well. The shuttle service was great, very efficient. I am getting all of my services done at Go Honda from now on.
I just recently purchased a very nice used vehicle from Go Honda and wanted to say that the whole experience was very pleasant. My salesman was very nice, friendly and efficient. The vehicle had just come onto the lot and had not been inspected or detailed yet, and they put a rush on it to accommodate me. The people in the finance department were also very good to deal with. I am very happy with my purchase.Thanks Go Honda.
Go Honda " Go Rock" , i bought a Civic for my self and another one for my father and the experience at Go Honda was by far the best experience I have had a car dealership ever! Our salesman Florin Gusa went through the car with us step by step during the test drive and before we took it home. And the lady from the financial she was so helpful , she explain the financial terms very well thank you Ileana!!! They answer any questions we had and was knowledgeable about the car.
Thank you so much for the amazing experience!!
Recently bought Honda Pilot Black Edition. Very nice SUV. Go Honda is place to go in town. They gave me best deal in town. Sales rep Mike A. was straight forward, no sales games. I appreciate he showed up on Sunday over long weekend to deliver me nice and clean vehicle. Awesome crew !
We had purchased a vehicle this weekend from go Honda west. We had the pleasure of dealing with Mike in sales. He is a knowledgeable individual, outgoing and very informative, he got straight to the point and knew exactly what car to match our preference. He got us the best possible deal on our vehicle. I would highly recommend anyone shopping for a vehicle to ask for Mike, you will not be disappointed.
Extremely happy with my new 2019 Civic. My salesman Jesse was wonderful through and through. He made sure I was comfortable with everything, and I was "in the drivers seat" on every decision. He kept in touch with me constantly, even on his days off. Always going above and beyond. Thank you Jesse, and Go Honda for putting me in my Civic! I will absolutely recommend anyone I can for a great experience all around.
The experience at Go Honda was by far the best experience I have had a car dealership ever! Our salesman Daniel went through the car with us step by step during the test drive and before we took it home. Was happy to answer any questions we had and was knowledgeable about the car.
Thank you so much for the amazing experience!!
My husband and I were searching for a few weeks for new vehicles. We left many dealerships for different reasons. Our experience at Go Honda has been nothing but a pleasant one, which has a lot to do with our salesman. Jesse took the time to listen to our wants and needs. Fitted my husband perfectly with his CR-V XL-E, and me with my Civic Hatchback. He took his time to explain everything to us before we negotiated on a price, he was attentive, informative and very kind. He was communicating with us via text to inform us of the status on the purchases even on his day off. We will go back to Jesse in the future! My daughter is also in the market for a car and he is very calm and not trying to push a vehicle on her that she cannot afford. Working with her to get the best vehicle at an affordable price and rate. Thanks Jesse for making our Go Auto experience a great one! The finance team and Sales Managers are great too! OH! And, Honda does it right; equipping their vehicles with a block heater and remote start, not at added costs. This is a bonus!!! 5 stars****
Anne and George
Staff are always quite friendly. The knowledge levels of staff I have encountered during my visits makes me wonder if they all receive the same training.
I have a set couple people that I prefer as they have shown good knowledge on services available.
Shuttle staff are fairly friendly and are good on estimated timings.
I purchased a Honda Accord from Go Honda. The first thing I noticed was that the salesman (Jude) was a no pressure guy, he was helpful and appeared to be more interested in helping me 'find the right car' than pushing me to 'buy' a car that evening. Jude knew about the numerous features of the different models, which was important in my being able to decide on the right car. I'd been to one other Honda dealership, and found the salesman to be less than sincere, so working with Jude was a pleasant surprise. The next evening I went to Go Honda to look a bit more. This time I was helped by Michael, who was covering for Jude. Michael, like Jude, was very helpful and not pushy at all. In fact, he was with me right up till closing time and not once did I feel pressured to 'hurry up'. I chose a car, and then went through all the paperwork with Nicole and Helen. Initially there was a small misunderstanding regarding the agreement I'd made with Michael and the used car manager, however Nicole and Helen quickly worked it out so everything ended up just fine. Later Jude showed me how to use all the options on the car, and when he was sure I understood everything, I was on my way. I got a great car at a very competitive price, and was treated respectfully be everyone I dealt with at the dealership. Thanks Go Honda :-)
We recently took delivery of a 2014 CRV. Our overall experience with this dealership was very positive. Our experience started in late May with our initial visit to the dealership for test drive and information gathering. The first salesperson we met was Annup who was very knowledgeable about this vehicle and understood what we were looking for. We liked the no pressure approach to the process and we felt very comfortable dealing with him, Unfortunately when we were ready to purchase the vehicle he was on vacation, however we were directed to Everett to facilitate the purchase. Everett was very helpful and patient in moving the deal forward. Kris in Finance was also very helpful in closing the deal as well. As we live in the NWT this process took place over the phone and through e-mails which did lead to some minor challenges versus being there in person. However the day we took delivery everything went really well. Everett picked us up from where were staying and took us to the dealership. He provided an excellent orientation of the vehicle. Kris did a great job closing the deal and arranged for after sales service as a rain check the following week. While this work was being done Everett arranged a courtesy vehicle for us to use that day. We really appreciated this value add service. We again had to access their service a few weeks later and we ran into Annup and we were surprised he remembered us almost 3 months after our initial visit. The minor service experience was great as well.
Our overall our experience was very positive and we would recommend this dealership.
Good. Sales people were honest and intelligent. Good parts department too.
Pointe West Honda is now Go Honda.
I recently did my 3rd Honda vehicle purchase at this dealership. Charles Wilson was the Sales Rep. He was very enthusiastic on facilitating the new car purchase deal. From the test ride to the final delivery of the vehicle all the steps were handed very smoothly and professionally. Even he arranged for the pick up from my home on the delivery day.
I was impressed by his knowledge on the functionality of dash board and various settings options available.
I will definitely recommend him as Sales Rep at GO HONDA.