I usually go to Bolton GM for repairs that needs to be done by the dealer on my Chevy Tahoe LTZ, I am very pleased with quality of the work and specially with their customer service. My service advisor "Connie" is very friendly and knowledgeable.
She always makes sure my visit to GM Bolton is a great experience when it comes to customer service.
I would like to express much appreciation to Taylor for his very thoughtful service this afternoon.
Probably same as many of the rest we have been working from home and we often only use one of the cars easier for us to access. I realized that my GMC Denali Terrain ran out of battery since we haven't used the car for a while. Since it is parked in the garage, it wasn't easier for us to boost from other car via cable.
A simple email to borrow a longer wire cable turned into a welcoming phone call from Taylor and he offered to come over to our house and brought a booster battery for us. I totally didn't expect that!
I realized that we could have used GM road side assistance. Regardless Taylor didn't mind of driving all the way and helped us out directly.
It has been a while for me to receive such genuinely caring service.
Definitely we will have many more cars with them and encourage others to experience the difference with this local dealership on their own.
P.S: Actually I had to ask him to come twice since I accidently pressed the engine switch to turn off the car.. Don't forget to keep the car running at least 20-30 mins... ;)
They have made their waiting area very sparse, and my fluid top up was quick. Online booking of a service appointments makes car care a lot easier.
Very good people, specially ask for Connie Zito (Service Advisor) in service department
Quick in and out same day service.. shout out to Taylor for looking after me..
Friendly service throughout the whole process of ordering my car. Great help with showing me how to use the various buttons etc. Many thanks! Sue
Great service from the service manager. CONNIE is good & very knowledgeable too.
Disgusting location, rude staff. Was quoted way too high for the service I was looking to receive on my truck. The woman I spoke to today was condescending when questioned about the price. Will drive further away for better service
The older lady (name starts with c) in parts and service, was extremely rude and condescending towards me. She was short with her answers to my questions, as if answering was bothersome to her. Quick to snap the price at me though. Found it very rude.
The service I received from an employee named Milena over the telephone was outstanding. She was so friendly and charismatic. She was very knowledgeable in the different services and prices. She was able to describe the best options for me. Definitely would recommend this location to anyone
I was helped by Milena from the service department and it was a great experience! She was knowledgeable without being pushy and was very polite the whole time!
The sales team is great, the process was very nice buying my 2020 Chevrolet Silverado… But the service team seems to be an entirely different set of people, the clear codes instead of fix the problem waiting for your warranty to expire, luckily I brought my truck to another shop and they found the problem within 30 minutes and ordered the new part which was under warranty still. I feel bad giving one star because the sales team really is amazing, but the rest is unacceptable. I will be passing this information on to General Motors, I get that they don’t make as much money with warrantees but what they don’t see as I’m repeatedly taking time out of my life to go in to try to fix the same problem over and over again, finally realizing that the problem was them. You can’t just clear engine codes and then call it a day.
HI CONNIE FROM SERVICE Who provided us with unprofessional and terrible customer support; i booked an appointment for my gmc 2500 HD to be fixed that has WARRANTY & FAILED to call nor MYSELF who this girl refuses to talk to me. You tried to beat around the bush - you didn't call us to tell us what was wrong you just called to tell us our total that was almost $900! Thats not how it works, you're suppose to call the customer & let them know. Its not about the money bc we have warranty but this is your 3rd "attempt" to try to tell us we don't have it when we have PROVEN it. Over all service was absolutely horrible from YOU. Your prices were ridiculous, you're not selling gold lady!
I made an appointment for 8 am and when I arrived they had no idea why I was there, you would think that they would at least know who there first appointment of the day was , just take a look at the schedule.
2.5 hr for oil change and filter . Rude Costumer service. They also left a mess in my clean engine bay , oil spilt all over the place . Honestly just wipe it down when your done how hard is that to do .
Over all this dealership is a joke, garbage service garbage workmanship I will never bring anything here again .
You want great service and friendly staff..this is the place...
The staffers very friendly and know their stuff. The next vehicleI purchase will be at Bolton GM...
As a new car buyer, i haven't dealt with a dealership prior to going to bolton gm and I hope all are as good as Matt and Taylor. They made the process so simple and fun and worked with me to get what I wanted. I highly recommend going here, as I will be for any of my car needs in the future.
Great people great friendly staff
Problem with chevy 1500 bought in 2018 battery issue John Tyler were very helpful got me an appointment for next day and changed the battery
Recommend for buying and serving great people 👍 👌
We just picked up our Acadia and we are so happy with it! Turns out you can buy a vehicle in the middle of a pandemic 😊
I have to say, we wont forget this experience! Our sales rep Taylor and I had started the process of purchasing a new vehicle before the emergency protocols were put in place. We had safe test drive and eventually a safe and thoughtful delivery of our new SUV. Taylor was professional and adapted quickly to the changing circumstances and is very friendly and easy to work with.Bolton GM is a great dealership from getting a new vehicle to servicing, well done and many thanks from a happy customer!
We just picked up our Acadia and we are so happy with it! Turns out you can buy a vehicle in the middle of a pandemic 😊
I have to say, we wont forget this experience! Our sales rep Taylor and I had started the process of purchasing a new vehicle before the emergency protocols were put in place. We had safe test drive and eventually a safe and thoughtful delivery of our new SUV. Taylor was professional and adapted quickly to the changing circumstances and is very friendly and easy to work with.Bolton GM is a great dealership from getting a new vehicle to servicing, well done and many thanks from a happy customer!
Quick and prompt service in the parts department. The gentleman was a pleasure to deal with!
My wife and I can’t say enough about this service gang, we had repairs done on my Sierra and her Equinox during this pandemic and let me tell you how great we were treated in both visits. From drop off to pick up they were polite and professional. Won’t go anywhere else but here. They are a class act. Thanks Connie and John
Great service, will definately come back. Thanks Taylor for all your help! Loving the truck!
This is the best gm dealership. John T and his entire team are absolutely amazing, from the reception, to the service (Hi Connie and Wally!), and even the sales people, these guys are hard to beat. I had a bad experience at the Richmond Hill GM where I purchased my vehicle, but the Bolton team is all about customer service. They follow up with feedback surveys and I can tell you they listen. Iknow most of the staff on a first name basis and I've only been here approx. 5 or 6 times - Can you say that about your BMW dealership? I highly recommend for both purchase and service here!
Great buying experience at BOLTON GM ... Taylor Murphy helped our family from start to end and made sure we had everything we needed in our 2020 Chevy suburban. The level of professionalism, customer service and product knowledge we received were amazing. Taylor showed great patience and always found out our needs before even attempting to make a sale. I would highly recommend his services to anyone looking for an honest salesperson.
Thank you Taylor Murphy we love our 2020 suburban.
This was by far the best car-purchasing experience! Taylor was so genuine and he really listened to our needs as a family. Craig and Matt were equally kind and helpful! It was refreshing to see how much they all worked as a team to make sure we felt completely comfortable with our purchase-and we do!!!! We don't live in Bolton, but we will definitely be back as repeat customers! P.S., thank you for the flowers!
Frank assisted me in purchasing a 2019 Equinox Redline. He was very informative and not pushy at all. He made sure we understood everything and made the overall experience very comfortable.
Matt from finance was also great and did not push anything extra on me.
I am overall very satisfied with my experience at Bolton GM!
Benny C - a fantastic rep to deal with. Albeit I did not go with a GM, so to still take the time to write a review says a lot. Looking for a GM and live in Bolton, be ask for Benny.
Looking at the new Cadillac CT5. Although not yet landed, looking forward to its launch.
Shane assisted me and helped answer my questions regarding different vehicles and so on. His professionalism and courteous manner is worth visiting Bolton GM.
Well done Shane ! Cheers, and best of luck on future endeavours !
Marc.
Benny C sold us our new Cadillac! He was extremely knowledgeable and very helpful with all our needs. He knew exactly what we were looking for and made sure our purchase was as seamless as possible. Thank you Matt Potter for your help with our warranties and those little extras that we sometimes forget about. It's great to see easy going and upbeat Sales People that really come out and bat for you, their customers. Highly recommend Bolton GM for ensuring their customer leaves happy!
Can't wait to pick up our new XT5.
Thank you again Benny!!!!!
I was having an issue with my air conditioning in my 2018 Equinox. I took my vehicle to the dealership I bought it from, they had to keep the vehicle over night as they didn't have time to look at it. The next day they told me there was nothing wrong with the air conditioning.
I decided to try another dealership and took my vehicle to Bolton GM. The mechanic (Mark) got in the vehicle and said right away he knew what the problem was as it was common in Equinoxes. He said he had to order the part to fix it. I did have to bring the vehicle back, but after the new part was installed the air conditioning is working perfectly.
We had a very pleasant experience with the team here.
Benny brought car auto sales to a whole new level - like who expects to get a beautiful bouquet of flowers when you buy a vehicle?!
He really put the customer first, as if it was him on the other side of the desk. He was honest, thorough, and created a relaxed environment.
Matt was very skilled and helpful with the financial part of the deal.
And, if anybody needs a proper full detail on their vehicle, Alessio is the man!
Thank you for the exceptional service!
Dave and Sarah Kuiper
As a business owner in town I can proudly say that I have sent many of my clients over to see Benny at Bolton GM. Not only were they happy with Benny and the amazing service he provided, but he also took the time get them the best bang for their buck. He is personable and most importantly honest. If you are looking for any vehicle from GM don't hesitate to ask for Benny!!!! 5 Star Service all around!
Amazing quality service. Finally some experts and those who know how to treat customers. Fixed my Camaro radio console. It was a touchy thing and I took it to gateway Chevy other auto body shops but I'm so glad I got the work done by these professionals. I can say I'm more than happy I wasn't wrong to come here...!!!!
I was in yesterday morning to discuss the LT Trail Boss they had in stock, Benny was my Sale representative. Benny was very knowledgeable and helpful to answer an questions I had. He was transparent with all costs, etc. I ended up purchasing the vehicle and the remaining experience with the staff at Bolton GM was great. Everyone was very friendly and the transaction was completed in 1 day. All accessories were ordered and installed within 1 day. Thank you Benny for making this experience smoothly and less stressful. :)
We've recently purchased a new 2019 Traverse.
Love the vehicle. We are happy to have a SUV that can grow with our growing family.
We love the amazing job Benny Carpico did in helping us learn all about the vehicle. He went beyond what is expected in making sure we had all of our questions answered. You could tell he was honest and showed a true passion in Selling GM vehicles. Everything you wish for from a sales rep.
Happy to be able to follow up with him once we have further questions or concerns. Not all sales reps are this way. So happy we met you Benny!
Thanks again
I HAD A GOOD SERVICE EXPERIENCE AND THEY DID A FANTASTIC JOB. THEY HAVE GOOD MECHANICS A GOOD PRICE AND THE MOST IMPORTANT THING, HONEST PEOPLE. THANK YOU VERY MUCH CONNIE AND JOHN. YOU HAVE EARNED MY BUSINESS. I HIGHLY RECOMMEND THIS SERVICE DEPARTMENT
Wow, a Car Salesman that does what he says! I talked with Benny on the phone as we live quite a distance away and we came close to a deal on the phone, when we got to dealership we talked more and ended up buying a Malibu. Expected a lot worse as recent experiences were negative, Benny did what we discussed and a deal was had. Very Professional and Pleasant to do business with, would recommend if GM is in your future give this gentleman a shot, you will be satisfied with the results. Dave Korman
I had the pleasure of buying a new car from Bolton GM. My salesman was James and he is a true professional from start to finish. He knows his stuff and gets you the car you need within your budget. Matt helped with all the financing and again is a true professional. 5 star experience from beginning to end. The family loves the car and we are all very happy. Cheers
Literally the worse service i ever experienced! The lady in the service department Connie was rude and condescending the moment i explained my problem! I made an appointment for 8am and when I called at 230 i was informed that my car hadn't been looked at yet and that someone would call me! I get a phone call at 4.10 saying my car needs to stay over night that she doesnt hear the noise i explained and didnt bother to look at the other problems I had told her about! I was treated as if there paying me for a service and not the other way around! I will never take my car there again!!!
Great place to buy a GM car go see Don Fraser great guy
The sales team at Bolton GM offer up a truly unique customer experience. They actually cared about making certain that we were well educated on all aspects of our purchase from start, to delivery of the vehicle. An impressive team indeed, and a painless process getting us into a great new car.
I chose this dealership after calling and visiting a handful of GM dealers for the purchase of my new car. From the first contact Don Frazer was absolutely amazing and really gave me the white glove treatment. After my purchase I had the pleasure of meeting Matt Potter for my financing and again very smooth awesome experience thank you Matt!. Upon taking delivery of my new car which they had ready ahead of schedule let me add, Craig the general manager came out to personally thank me for choosing this dealership for my purchase! I could not ask for a better first class experience from this dealership from Don to Matt to Craig thank you gentlemen for your professionalism and going out of your way to make this experience above and beyond what I expected! :).
Had the pleasure dealing with Taylor in purchasing a new car and what a stellar of an experience. Taylor's level of service, professionalism and support was overwhelming and definitely beats others. Thank you to Bolton GM, Taylor and Matt for this wonderful experience and wish you all much success as you continue to wow the community.
What can I say? We bought a used vehicle from
SHANE MOULTON, there were a couple hiccups that were small and needed to be fixed.
Shane went out of his way to ensure that we had a car to use, dropped it off at my house then when the car was fixed he dropped it off at my wife’s work. He went above and beyond to impress his customer. I work in the service industry and know what customer service is all about and these guys and Shane can teach any business a lesson or 2
I live about 1 hour away from Bolton GM but I would return and recommend this place to anyone.
My family recently had the pleasure of dealing with Taylor Murphy.
We purchased a Chev Traverse RS 2019
Taylor was attentive what our family needed and what we re looking for and was able to give us great input. He was patient and always available to answer questions.
Picked up our SUV was easy ... and he took the time to explain every detail we needed.
Bolton Chev is lucky to have such a great partner in there team
Thankyou Taylor for everything
An amazing dealership with that true family feel.
My wife and I just purchased a 2017 Yukon Denali XL to handle our expanding family at Bolton GM. We had tried several dealerships in and around the GTA and none came remotely close to the level of service and expertise the staff at Bolton GM displayed. From the moment we walked through the door they truly made us feel like we were family and they truly cared and valued us as customers. Thank you to our sales representative Francois and Matt for really making this a fun and enjoyable experience for us, you guys earned a long lasting good customer relationship for sure!!
On behalf of my wife and I, Thank you Bolton GM!
Absolutely amazing people that work there. Benny is fantastic as the sales representative. Matt in the financial office is amazing. Thank you so very much guys on your work at getting my daughter her first car. We will definitely recommend you to others.
Absolutely amazing people that work there. Benny is fantastic as the sales representative. Matt in the financial office is amazing. Thank you so very much guys on your work at getting my daughter her first car. We will definitely recommend you to others.
will say or promise literally anything to get your car in for service, yell at staff in front of you, not fix your damaged car that wobbles at 120 because "its illegal to drive that fast so we cant check", lie about warranty not covering something that has a technical service warning and give you this loaner when they wanna make it right .... would prefer to drive 45 minutes to another dealer and its free for me (company card) . disgusting service and rental car that was essentially an ash tray with food stuck to the steering wheel and ashes literally everywhere in the car. service writer lied about not having a cleaner loaner vehicle which was supposed to be a truck according to gm's own policy. awful service, incompetent staff. will never return