I took my vehicle in for repairs and they were very informative. They kept me in the loop with everything that was going on. The price was reasonable even though I was under the impression that it would be under warranty initially. I will most likely go back for future repairs.
Excellent customer service. They were very good at explaining the details of the problem that included a part no longer in production.
I took my truck here for a check engine light and tire installation. Service department was friendly, helpful and prices were very fair. Unfortunately, they overbooked customers so my truck didn’t get into the garage until 2:00 despite having a 9:00 appointment. Thankfully their location is convenient so it wasn’t a big deal.
First time bringing the vehicle back for service since purchase in March.
All new staff and the level of service showed.
I was promised the moon when I bought the Denali and was provided VIP service.
The new staff not so much.
I brought it in for a detailing, fix rock chip in windshield, put on front license plate( since I have moved out of province) and install tow package.
Went to pick it up after 2 days of them having it and no license plate, no fixed rock chip.
Left it again only to be informed they couldn't do the license plate install. Service manager Steve argued with me regarding rock chip repair.
The vehicle doors were still dirty, back seat floor mats and around chrome.
When I was sold the vehicle I was promised a heads up display and all I needed to do was give them notice of my return, also promised 2 free gas fill ups.
New staff refused both.
When I bought the vehicle I was made to feel like a valued customer. When I came back for my first service, I felt anything but a valued client. My vehicle's scope of work kept getting pushed back.
All the things that I was told I could have I could not. The things that they were supposed to fix we're done halfway or not at all. Whether there is a turnover and staff or not, the dealership should standby promises made. If I could go back and make the initial purchase elsewhere, knowing that the staff would all change and their promises would disappear, I would.
I worked at western gmc for about 3 years doing various things. I have had some terrible experiences with dealerships. BUT not at western. Don the service manager is a great guy and is always willing to work with you. I cant complain
Well, never in a million years did we consider ourselves to "to make a deal on the spot". Timing, really. Perfect combination of the vehicle we were looking for, coupled with awesome people to deal with. This team is well put together. Cory is a sales manager that is 100% making a positive difference in this business with sincerity and trust-building, Tyler, despite being fairly new at this store as a product specialist is letting his genuine enthusiasm pay big dividends, and Chantal is thumbs-up the nicest finance manager we have ever dealt with. No hesitation to recommend, worked out fantastic for us - and we just came to look! LoL! Keep up the truly outstanding performance!
Fantastic service - I encountered an unforeseen issue with my truck that was discovered over a weekend, and needed the truck for an out of town trip Monday morning. I was able to get in touch with Sheri-Ann first thing Monday morning and the service team was able to get the truck in and sorted immediately. I am SO pleased with the service and communication from Sheri-Ann, and the technician who took the time to call and discuss things with me promptly after getting the truck in. Highly recommend Western. Their customer service is phenomenal. This is not the first time I've had exceptional service (from Sheri-Ann and team). Consider Western for your next purchase. They'll take care of you long after you walk out the door.
I had my 2020 GMC TERRAIN DENALI in for a change oil as well as detail. Service staff was professional and courteous. Vic the shuttle service driver was very good as well. I would defenitely recommend them to my friends and family and would certainly go back there again!
Thank You Doug and Service Staff!!!
What a great experience I had today at Western GMC Buick!! Tyler Thain was nothing sort of a pleasure to deal with and his transparency throughout the whole process was something that I've never experienced before when shopping for a used car. Would 100% recommend Western GMC Buick to anyone!
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My VIN is included as I know you need to at least try to counter this review.
Aaron Walker and my experience with him is THE ONLY REASON THIS has 2 stars! My experience with Aaron made me buy...and it also had me bringing my truck back for service. My last two experiences with anything more than a routine oil change/etc...has me now going elsewhere for my trucks needs.
I brought in my leaking roof on my 2016 3500 and was assured it was the high frequency antenna and I mean, I had not even handed over the keys yet and this was "more than likely" the issue..."They just leak".
So I hand over the truck...and it went off to have the antenna replaced...after all they called me and SAW THIS WAS THE CAUSE and noted it as such on my bill...bill write up: "R/R components and water tested, found signs of water intrusion into high frequency antenna".
I get the truck back and I pay for a non warranty high frequency antenna replacement. Two days later my truck is leaking and guess what...I bring it back in and this time they fix the..... CRACKED clearance light!!!...bill write up "inspected for leaks by antenna, OKAY". "Completed long water test and found center roof clearance light leaking". "Inspected and found lamp cracked" "new lamp installed. Reassembled and water tested, OKAY NOW."
What? How is that? I mean you even have on my bill that the antenna was seen to be the source of the leak...that doesn't work...so now it is a cracked cab light?
Why was the antenna the first guess then? Didn't see the cracked light? There really isn't much to inspect that could leak from my roof and in the manner it was leaking. Was a full and professional inspection of the possible causes performed the FIRST TIME? I THINK NOT...
Really? Did you not see this crack upon inspection the first time this leak was brought in.... what the real cause of the leak was? No, not until the second time it was brought in. This shop went with a best guess...as far as I am concerned....and it was a bad guess with the antenna...
Going with what is "90%" of the time the problem and not doing a proper inspection of an issue / using guess work to "hope that is the fix"....is not going to have me confidently returning to a service shop.
THE clearance light was cracked? In the first write up "found water leaking in from high frequency antenna"...NO YOU DIDN'T because the antenna never leaked. I mentioned when I pointed out how odd the path the water would take that it seemed unlikely it would be the antenna....and I was ignored...brushed off...I get it, I am no mechanic...but take the time to listen as you take my truck in for service? The effort to tell me it wasn't going to be covered by warranty was more forthcoming than simply listening to my issue...yuck!
The first time I had an issue with this service department was when I had a leaking tire "fixed" here....to wake up to a flat tire in the morning (it was now WORSE than prior to it being fixed). I took the tire to Fountain Tire in Beaumont and....the tire patch (a screw hole) had been fixed...but according to Fountain Tire...the tire was then left after the hole fix... "to dirty to seal" properly. Thanks to Fountain Tire...for doing the job correctly...though it cost me a second bill....I got back on the road.
The worst part of all of it...the bills and the notes on them show and support a poor process to find and fix an issue and there was zero accountability or apology...a refund of the difference in cost of repair of the antenna vice the clearance light...didn't make the guess work seem better in my eyes....
Let's see if service and further issues are dealt with in a more professional manner at another shop...
Thanks again Aaron, your efforts were above and beyond...and very much appreciated!
My husband and I just purchased a 2020 GMC Terrain from Western and we couldn't say enough about how awesome our experience was. Pat Gerhardt steered us in the right direction without any pressure, listened to what we were looking for and knew which vehicle was right for us. Thanks for answering our questions and simply being an awesome salesperson. Rebecca and Chantal walked us through the financing process without it feeling complicated or overwhelming. Big thanks to everyone that helped us out, we hope to enjoy many adventures in our new vehicle.
Very unprofessional staff. Was completely ghosted by my sales person and left voicemails and emails and no one ever got back to me. Was willing to drive 5 hrs to get a new vehicle, but took my business else where.
I been looking for a specific truck for awhile and finally found the one at Western GMC. I delt with Zach, and from the start of my inquiries he’d been very helpful and prompt at responding to my questions. He made the purchase of my truck very painless and his whole team at the dealership are top notch. Highly recommend them.
My first time dealing with this dealership and it will not be my last. It was really easy to make my appointment and they did more ‘work’ than I was expecting. All work was completed as expected and they even took care of a recall issue that I wasn’t even aware of. All of this in the same timeframe as the original repair time. Overall a fantastic experience.
Although vehicle was repaired promptly and professionally, I was presented with an invoice approximately 22% higher than the quoted price given by telephone. After reminding the advisor of the $634 price that I confirmed was a hard dollar quote and not an estimate, 15-20 minutes of whispering back and forth to with a colleague ensued and I was presented with an “offer”? That was $35 over the quote as if we were in a pawn shop or at a garage sale. If using their service department get everything in writing and have a way to record phone calls!
Although vehicle was repaired promptly and professionally, I was presented with an invoice approximately 22% higher than the quoted price given by telephone. After reminding the advisor of the $634 price that I confirmed was a hard dollar quote and not an estimate, 15-20 minutes of whispering back and forth to with a colleague ensued and I was presented with an “offer”? That was $35 over the quote as if we were in a pawn shop or at a garage sale. If using their service department get everything in writing and have a way to record phone calls!
Quick and friendly service. Truck was washed and ready to go upon pickup
Replaced a part under warranty that they identified while changing the oil. Comfortable drive in service bay at check in.
I would recommend this service department!
I got my tires changed over yesterday and during this time of physical distancing the dealership did a great job. Chairs in the waiting area were well spaced, lots of hand sanitizer and they were quick about the service. I appreciate they are still open to service our car needs.
Aaron Walker and the team at Western were fantastic throughout the entire sale. Never pushy, allowed me plenty of time to test out the vehicle, gave a great price and made the financing easy. Even after the sale, Aaron gave us a tour of the car and its features which is not something you get everywhere. Excellent car buying experience!
Excellent service department. Friendly and informative on the phone. Got my truck in earlier than was originally told. The issue was fixed promptly and covered under a special warranty/ recall. I was kept up to date on all repairs and they even kept my truck inside overnight when I couldn't pick it that day and it was -40 out. Best GM dealership I've dealt with.
This is the best GMC dealership in the city! They are so very professional, always keep me informed on the status of my vehicle. They are great at sending notices about upcoming service requirements, but never push to get things done. They try really hard to minimize the cost of routine maintenance in each visit, letting me know what needs to be done right away and what can wait. Western GMC was recommended to me by my son-in-law, in his job he deals with them regularly. I have not been disappointed - I've been going there since 2017 and will continue as long as I own a GMC product.
A great place to go when looking to purchase a new vehicle. Renato went above and beyond to make sure I got the best deal possible. Was honest and very helpful. I highly recommend seeing Renato.
Easy to book online for service. Follow up phone call after booking online. Excellent staff. They know there job and were awesome to deal with. It was my first time there and I will be back . I've been at a other GMC dealership where I purchased our vehicle and I didn't get the service that I received from Western GMC. Way to go Western GMC you have received 10 out 10.
Western GMC Buick were really helpful and I'd recommend them because I brought 2 Fobs in to be programmed. Unfortunately, one was damaged and could not be programmed. The service tech contacted me to let me know and arranged for a key to be brought in from the U.S. as keys for my Grand Prix are no longer readily available. They have advised that they will let me know when it is in so I can make arrangements to come in and have the new key cut. They were also kind enough to offer shuttle service to my work and back so that I did not have to take time off work. Great job!
Been going here for years, I’ve bought 5 trucks here so far buying experience has been good. Service department is pretty good, I usually deal with Renee for any of my issues and she is great. If I have any issues with my experience good or bad it’s rectified right away. Don the service manager is really good I’ve had some injector issues with my truck, and don took it in no charge to scan and find the issue at hand to make sure I wasn’t wasting any money. Overall good experience!
Pleasant staff and informative information given regarding my vehicle. Never a lengthy wait for service. A ride offered every time I've been in for service.
Awesome dealership and great purchase experience, The sales department worked hard to get me the best deal out there.
Great people to deal with, Doug Airey and Don Fricke are spectacular at what they do, as is the entire Western GMC team!
Great dealership, rated best in Canada. Awesome service
Western GMC was the best experience I have ever had purchasing a vehicle. Paul was so helpful and answered all my questions. We were able to find me the perfect vehicle. I highly recommend Western GMC and Paul. Great service, team, and experience!!!
The expertise & Service Department at Western GMC is outstanding. Took care of all my needs necessary.
Amazing team over at western, highly recommend them. Service team is always amazing and I’m in and out with no issues. 10/10.
Great place to get your vehicle serviced.
Very good in the medium duty service department
Today I was treated with complete disrespect by a sales manager named Alan Walker.
Let me back track.
-July 4th I got in contact with the dealership to purchase a GMC Sierra off of their lot. In addition to purchasing this vehicle I also spent over $5000.00 in accessaries/extras from the dealership for my vehicle. Within that included tires and rims. I sent my dealer a picture to show what I wanted- a -24 offset on a deep dish rim. I was given three rims to choose from and I picked which one I liked.
-A couple of days later I was told what I wanted wouldn't fit on my truck without "at least" a four inch lift kit. Turned out they had ordered me the wrong tires. Got that sorted.
-July 11th I was shown a picture of my rims and they were not a -24 offset nor were they a deep dish rim. My fiancé spoke to them for me. Turns out they had ordered me the wrong rims and were going to order me the right ones.
-July 16th I was shown a picture of my rims on my tires.. and they still were not deep dish rims. Of course I am frustrated by this point. I had already paid for my vehicle and wanted what I had asked for. I was told black deep dish rims would take two weeks as they would have to be ordered in. That wait was not feasible as I had already sold my current vehicle. I had no choice but to get the rims/tires that were put on my truck even though they are not what I had asked for. I asked to be compensated for this ongoing screw up by putting a box cover on my truck, which they did.
-I paid for my truck to be hauled 12 hours to Hay River, Northwest Territories as that is as far as the dealership could arrange for it to be hauled. I then had to pay and arrange for someone to haul my vehicle another 3 hours to where I live in Fort Smith, Northwest Territories.
-My truck was scheduled to leave the dealership on Thursday, July 18th. I asked to be notified when it left the dealership so that the person waiting for it in Hay River would have an ETA. I was not notified. This person waited until 2:00am for the arrival and it was a no show.
-July 19th I called the dealership and asked to speak to the sales manager. I get Alan Walker on the phone. I politely stated who I was and that my vehicle was supposed to be delivered the day prior to Hay River. He cut me off mid sentence and said in a rude tone "Left an hour ago." I kindly asked how come it didn't leave when it was supposed to and he proceeded to talk rudely with me and blamed me for the delay because of MY problem with the tires. When I tried to explain that didn't make sense as I kept what was wrongly put on the truck he bluntly said "let me finish talking!" even though I had not cut him off. He was deliberately downright malicious to me on the phone. I was so caught off guard by his behaviour toward me that I told him he was being a d**k and hung up on him. He demonstrated such a poor level of professionalism and customer service.
I am a returning customer to this dealership. This is the second vehicle I have purchased from here and I spent a lot of money. I did not expect to be treated so horribly because I inquired about where my vehicle was. I was not treated as a valued customer, I was treated like s**t.
I will never purchase from this dealership again as a result, nor will I recommend it to anyone else.
I've never experienced such a friendly and helpful atmosphere at a dealership before. Everyone is happy, smiling and genuinely wants to just make your experience there as easy and positive as possible. Friendly, and cheerful staff goes a long way.
I had called 2 other GMC dealerships before calling yours. The other two dealerships brushed me off and acted as if my warranty repair wasn't important. As a former service advisor myself, I'm aware that there isn't money to be made with recalls or warranty repairs but that doesn't mean that the work still doesn't need to be done. Big shoutout to Ashley in service who helped me out and looked into my warranty repair and treated me like a guest instead of kicking me to the curb as the other two dealerships had done. Also, thank you SO much for washing my car. I didn't think it could be that white. haha I wasn't expecting it but it was a nice surprise and welcomed surprise. AMAZING WORK!
Walked into the dealership and noticed three employes lounging on the sofas watching golf. Later on a female sales rep approached us. No introduction, no handshake, dont even know her name. First impression is terrible. Not a very warm and welcoming feeling received while conversing with her about vehicle options. She seemed bothered that we were even there. I guess the golf game was more important. We walked out and will never return.
Excellent service Department. Great experience after losing a tire and wheel due to a losse bolt laying on highway. Special thanks to Cindy.
We recently bought our new truck from Western GMC and I felt the need to jump on here and give a shout out to the great service we received there. Our salesman Joseph Safadi was nothing short of excellent! Very respectful and patient! Good service is hard to find these days and this dealership deliverers it! I won't be able to comment of their service department as I do not live in Edmonton, but if there sales department offers any indication you are in excellent hands!!
Well organized. Very knowledgeable staff. Friendly service people.
Came in the other day to get a loose battery tested, Dean Anderson the shop foreman looked after me right away. Dean was very professional and courteous. Would recommend this dealership.
I enjoy coming to Western GMC for the servicing of my Truck. They treat you professionally and understand what you want. They keep in communication with what they recommend to be repaired. I feel comfortable talking to Renee and Steve in the service bays, to Rick and Brenda in Parts, or to the Service Manager. I recommend this company.
Bought my vehicle from this location in 2013 and have been servicing it there ever since. Staff is friendly and informative. Haven't had an issue yet!
I bought a new truck here at an amazing price. All the staff were great, from reception to sales and financing. There were none of the time wasting games you'll get at City Ford. They know their product as well as the competition's so that helped as well. I will definitely buy my next vehicle here.
I'm pretty picky when it comes to who I deal with and Jeff Hall was a pleasure to work with. He was patient, well informed, and definitely not your typical 'salesman'. It was an all around enjoyable experience and we would recommend Jeff with no hesitation. We will be back for more vehicles In the future!
Depend on which of service advisor you have. Sandy is a great advisor ,she is very professional , nice and patience person, explain what happen potential risks very clearly to me. Supposed to give her a 5 stars.The reason I gave this dealer 4 star was the last time of oil change , after that I found oil dropping from oil filter on my drive way on next day morning. had to drove back to redo it again! and the advisor said I have to do a completely inspection deny the careless , unskilled service.
Had another wonderful experience with Western GMC Buick. Being able to get my vehicle in quickly (within a day) before the long weekend to make sure my family will be safe on the roads was exceptional. The follow up service from the advisor CINDY was excellent. When looking to buy a vehicle, the easy part is picking out the vehicle buy what matters is who is taking care of it afterwards. Western GMC Buick should be your choice. Thank you all. Sean
Nothing but positive things to say about Dave & Western GM. Met Dave over a year ago when I was in the dealership getting a service on my 2009 Sierra. He approached me in the showroom with a non-pressure attitude and showed a ton of passion about the GM products and his job. I kept his card on file and a year later got in touch with him. He jumped through hoops trying to track down the right truck for me and he was extremely transparent in the whole sales process. Not once was I over promised something he couldn't deliver.
Overall a great experience and I will be back for my next truck.
Thanks Dave!
We were in the market for the past 6 months looking for a new vehicle and hadn't made a decision what to purchase. We then looked at the Buick Enclave and were sold pretty much the day we looked at it, sales team was amazing and the finance team was very patient as I had forgot all of my paperwork at the office. The walk through with the vehicle was very easy as they went through everything with us... Some stuff I knew about as most of my work trucks have been GMC but I let the salesman explain to the my partner since she would be driving it the most.
Thanks Shawn, Aden, Mattew and Chantal