Excellent customer service from Mike in the Service Department. Very knowledgeable. Took the time to explain what was going on with my vehicle. Very efficient. Wait times are very good. Mike thank you so much for your great service , I truly appreciate it. Also thanks to the service technicians do a great job as well.
I would to thank Mike from the Service Team for the excellent customer service he provided. I keep going back to Weston Ford because of the great service I receive. The wait times are not long at all. Mike is very thorough and he takes the time to update me on what is happening with my car. He explains everything in detail and he makes sure that I understand. He is very efficient and answers all of my questions. Mike your are truly an asset to Weston Ford. I would also like to thank all of the service technicians that work on my car as well. Great Job all of you.
We were very happy with Weston Ford and Oscar in particular who literally and figuratively went the extra mile(s) by driving 35 minutes and back to an aftermarket shop to ensure a modification my mother needed was feasible. Very pleasant and straight forward to deal with.
Got my ford escape from Weston Ford. Had some initial communication problem, but Khurram stepped in and solved the problem. He also helped to locate a second key that was originally missing. Overall it is a nice buying experience from Weston Ford. Highly recommended!
Came in for an oil change and to get a mirror fixed. They call me back and suggest we also replace the other mirror as well, but I told them not to since it was working without any problems. They kept my car for 3 days, I couldn't get anyone to call me back and give me an update on when my vehicle will be fixed to save my life. I understand the delay due to parts but at least you can call me back and give me an update. 3 days later the mirror is not fixed and I get my car back, only to find out the other mirror is no longer working as well. Their technician was not able to fix the one mirror and screwed up the wiring for the other one in the process.
This is not my first bad experience with them. They never call and give updates on the car status in cases where they end up keeping it longer than expected. If you plan to keep the car for a day or two, it would be so useful if you could let the customer know so they can make arrangements for work.
Also had a battery fail a week after I had service with them. Somehow their technicians missed that the battery was leaking.
They cant fix their own cars and their customer service is seriously lacking, I would suggest to go elsewhere if you have options.
My experience with weston ford was great. I dealt with Frank rende. Very happy with his recommendations and advice on my purchase. I'll go back to him in the future and would recommend him to anyone. Thanks Frank.
Thank you Frank for your excellent service buying a pre-owned car recently. You were prompt and responsive throughout and fixed a small problem after purchase. I recommend Frank at Weston Ford for new or used.
Frank and his business manager couldn't be less interested in us as buyers. I appreciate when salespeople aren't pushy, but I felt like a hindrance from the start, like I was wasting his time. He was not friendly. We were very interested in the car but I decided pretty early on that I wasn't going to be spending my money there.
Worst customer service I've ever experienced. Kyle should choose a different line of work. We were pretty much ignored right off the bat. He was disinterested in working with us and when we finally told him this wasn't going well he tried to save the appointment by showing us "a car they just got in" in their basement lot and the car was severely banged up from an accident!! It was beyond shocking. Don't waste your time with this place.
I am quite grateful with these guys, being my first time buying a car, it was a good experience, they are always happy to help and guide me throughout the entire process.
My overall experience with Weston Ford has been great especially, with Mike from the Service Team. I would like to thank Mike for his excellent customer service. Mike is very knowledgeable and takes the time to explain in detail what is wrong with your vehicle. If the appointment is running longer than usual, he keeps you informed on what is going on. He is very effective and is a pleasure to deal with. Overall wait times are good. I would also like to thank the Service Technicians who looked after my vehicle.
The best place to get your ford. Friendly customer services. Matt and Villi made the best deal then any other ford dealerships. Definitely would go back.
Awful customer service, I've signed an agreement for a lease and have been trying to get an update for over a month now. Not only have I not received an update, I haven't even received any acknowledgment of my inquiries. Would recommend going to a different dealer
So dealt with an issue on my car finally decided to bring into Weston ford near my house, I have to say truly impressed with Michael from service, diagnose was quick efficient and answered all my questions.
Saved me quite a bit of money dealing with Michael and his service team.
Again thank you guys truly appreciate it.
Had a great experience here.
I would like to highly recommend Khurram he was very polite, and very helpful and he walked me through the entire process. The payments are very affordable, he made everything looks easy and i will definitely go back to get my next car.
I was able to get a fairly new vehicle at my budget. Farid the sales manager was overly cooperative and Frank the sales person went beyond what I'd expected and never appeared uninterested in helping me nor was he ever pushy to make the sale. You won't be disappointed.
They very kind whit the costumers
Recently went in to this dealership with the intention to find a new/demo Ford Edge Titanium. Was greeted politely by Mark Jensen, who is a total stand up character. I say this because my intention was to buy new, but as he listened to my list of hopes and must haves.. he actually suggested that I come take a look at one of the preowned vehicles that recently came in.
Vehicle hit every single last box of wants and must haves, and included more features than what I was actually looking for or could afford in a new model. I saved myself about 14k from his suggestion maybe it was right timing I don't know.. very easy to deal with, and he made me feel very confident that my choice was a good one.
A month later I am absolutely loving my vehicle and it's been such a pleasure to drive.
12/10 would refer any people looking into buying a Ford, please give this dealership and specifically Mark Jensen an opportunity to tell you what they can offer.
Bought my 2 year old immaculate SUV with Mark Jensen's very professional sales expertise. Mark was knowledgeable and worked hard to put the deal together. The underground indoor showroom was bright and spacious. I will be back.
They gave me the best deal out of 6 others dealer I went to and I got exactly what I want no BS.
Good experience, great customer service. Thank-you to Frank Render for all of his help and professionalism. We got a good car at a good price!
They don’t follow up with leads, I have called twice and emailed twice and still no response. I asked a sales representative a few questions about one of their cars and he never got back to me with answers. If this is how you treat your future customers then I have no idea how you sell any vehicles. I was seriously inquiring about a vehicle and got no reply other than some automated response. You have failed in the most basic customer services. Extremely disappointed.
This is the place you can send your family to... we've purchased 5 vehicles from them and have had a good experience everytime. Very fair pricing and warm friendly atmosphere. 👍
Bad service that is overpriced. Numerous times I have had to bring vehicle back to them, after picking it up for service. They have kept my tires after a change and did not align the tires (van would shake when doing over 100KM an hour).
Also they did not bother to update me when my vehicle would be ready. Kept it for over a week without updating me or providing loaner to get around.
Never will use them again, I suggest you do the same.
I recently purchased an F150 from Weston Ford I must say one of the best and smoothest services I have received in a long time. THANK YOU SO MUCH!
I got 2 cars from there very nice staff and willing to help you with everything you need
I recently purchased an F150 from Weston Ford I must say one of the best and smoothest services I have received in a long time. Frank was the salesman he was extremely helpful and knowledgable and help me feel extremely comfortable about making the purchase I would definitely recommend this dealership for purchasing vehicles new or used and definitely my experience with Frank Was fantastic. My hat goes off to Weston Ford forgiving someone such a positive feeling when buying a used vehicle and it is my believe that they went above and beyond in service what most dealerships will not do.Tkanks for a great experience Victor @kNV Studios
Was having a terrible sound coming from my engine that 2 other dealerships couldn’t find the solution for, I called and spoke to a very nice man named Mike from service, let me come in right away and introduced me to the mechanic, Jason, who fixed my issue which I was literally loosing sleep over, in the time it took me to use the washroom. I will be coming here from now on for all of my services!! They know there stuff!!
Micheal Paranych is a sincere, experienced salesperson with a high level of knowledge about today's cars and the Ford product specifically. Great customer service. He made our buy easy and fast.
Without question, the BEST car buying experience ever! Honest, efficient and most of all TRUSTWORTHY!!!. Thank you so much Villi (and Ghada) !!!
Without question, the BEST car buying experience ever! Honest, efficient and most of all TRUSTWORTHY!!!. Thank you so much Villi (and Ghada) !!!
Awesome Service department !!! Specially HUNTER, not only she’s beautiful, great personality, highly respectful person. Thank you HUNTER for being such a great person!
Brought van here because of recall and they had it for 4 days didnt want to give me a rental when i got back I was just about to head on hwy 401 and stopped at timmies and just before I was to head on 401 I was just about to stop at stop sign and my back left passenger side axle fell off they didnt tight but I walked about 150 ft back and found it on the road I called them and they did not about this it was crazy I would have been killed if I had gotten on 401 they changed something on the axle and didnt even tighten bolt more to say but not enough room
Michael Paranich was a pleasure to deal with, friendly and helpful.
I was recently at Weston Ford to service my F250. I have to say I won’t be going anywhere else to service my trucks. Mike in service, and Darren in parts where a huge help! Couldn’t be happier with the service!!
Wait time wasn’t long at all and pricing was fair! Best service I’ve received in a long time!.
Weston Ford has my business for life!!
Micheal was really patient and help me with the car I wanted. People are really friendly. 100% Customer Satisfaction and highly recommend
Make sure to double check what they do....they forgot to return the plastic cover for the screws.
Buying your first car is always very exciting and scary at the same time. Well let me tell you, Weston Ford staff makes this experience extremely wonderful and memorable! Very big thanks goes to Michael Paranich, who was very patient and super helpful! I told him what I was looking for and he found a perfect match for me that's both affordable and incredibly awesome! Will highly recommend Michael Paranich and Weston Ford to everyone!
it's going to be 250th comment :)
Well that is a pre purchase comment. I will update my comment if we sign our contract. Even If we won't, I wanted to write something for this place.
First of all, before we came here, we went to many dealerships, from small ones to large authorized ones. Weston Ford impressed me that much, I wanted to let everyone know about here, as a small way to thank them.
I would personally thank to Mr. Fernando Lopez first. When we came here, he helped us with all the experience and knowledge he has over his long career ,in a really professional level. Explained everything with every small detail, which we needed to hear.
Like most of people, we needed a good payment method, a balanced one. He provided us every combination of payments, so that we choose the best for us among those choices.
In short, he made us feel satisfied. And Also I forgot his last name but I also like to thank Mr. Carlos. Despite he knows we are working with Mr. Lopez, he helped us a lot, and let us made our choice easier.
Among all dealerships I stepped in, from front desk until signing part, this places made feel like A customer unlike many other dealerships.
Like I said, I will update my comment with my time, but so far, 5 out of 5, without regret. Time will show what will happen after getting our first Ford :)
I bought a used car from Weston which I found on Autotrader and sales consultant Michael Paranich was great all the way through. Couldn't be happier with my experience overall.
Ghana is the most enthusiastic and professional car sale I have ever met. She cares about customers'interests and consumption feelings. I highly recommend that you find her as your car salesperson.
Thank you very much for the grest service! Sales consultants, Michael Paranich, Karlos and the whole Ford team were very helpful, careful and responsive!
i loved it, i didn't know what i wanted at first, but from the help of the staff and Micheal Paranich sales consultant, i could't be happier with my new Ford Lariant. He told me all the features and activities of the ford, and i couldn't be more condent and pleased with the out come. It is the perfect fit for me and my family.
It is place to go for buying cars and there are affordable cars; although it will be hard for you to deal with them, if you are not Canadian citizen. You will be asked to bring cosigner.
Weston Ford was quite possibly the best sales experience I've had purchasing a vehicle. Special thanks to Michael Paranich who worked with me to get a fantastic deal in my opinion. You were a pleasure to work with. Couldn't be happier with my new F150!!!!
From the receptionist (Debbie) to the sales manager (Alex) and service manager (Kimberly) all of you excellent service. CONGRATULATIONS!!!! (You should teach the "father" Yorkdale to do the same)
Our sales guy Michael Paranich was very pleasant, very knowledgeable. Experience was very good overall. Showroom was very bright and clean.thanks again Michael
Just got my 2017 Ford Escape. Barry was a great salesman. He was friendly and catered to our requests. Definitely recommend seeing him. Thanks Barry!
Bought a used 2013 Ford fusion, experienced lots of problems with the car such as rattling noise from front foors, loud wind noise, speaker issues, etc. Now I'm sending it back the second time to fix the rattling noise. The dealer told me tires were perfect yet I found out one of them was broken and had a patch on it. DO NOT recommend buying a used car from this place.
I had a great experience leasing a CMAX Energi from Cruickshank Ford. My sale's rep Christina was very knowledge and passionate about the CMAX, she was able to secure me a great rate and deliver the car on time.
What really made me a happy customer was the extra effort the dealership put in to help me complete my Ontario Government Incentive Application. Kudos for going the extra mile!
I have been dealing with Villi Kaneva for quite some time, and I have to say she is simply one of the best fleet managers I have come across. She is always on her game, she works very hard, and she never quits. Her product knowledge is the best, and she even lent her car out when a vehicle was late in coming. I wish I could rely on all my suppliers the way I do with her.
Took my Escape in for a noise that another repair shop could not figure out. Cruickshank found the noise in a timely manner and provided me with an estimate of what needed to be done to fix it. Pricing was very reasonable and had them make the repair. Vehicle was ready when promised and the price was just what we talked about. Excellent service and knowledgeable, friendly staff will definately go back there for all my service needs......