Wonderful experience,
Paulo our Sales and Leasing Consultant did a great job ensuring our purchase experience was not the normal, boring , event that most consumer dread.
Paulo was as transparent as possible, introduction to our new vehicle ,test driving, explaining our options,and signing process was easy and painless.
Introduction to our new Escape was very professional .
Thank you Paulo and Meadowvale Ford.
Carol Russell.
LeRoy Douglas.
Horrible sales experience with the staff including the Sales Manager Arush Gandhi, business manager Jazz Dhillon. After booking a Fusion at 0% interest, it dint get through and the same was conveyed to me after a couple of days by the sales rep James which was fair as per their finance policy as I have a new credit in Canada. A week later this guy Arush calls me and asks me for the delivery date for the fusion to which I respond saying I think there is some confusion here and I have not been approved by the finance team. Arush on the top of his tone threatens me "you have to take the vehicle or else there would be legal litigation's against me". These were the exact words used by him. I advised him to speak to James (the sales rep) and get back to me. and Guess what, He stops calling me and when I call the dealership, he simply denies having called me and to top it all when I go and meet him to discuss the matter, he responds back with no eye contact and in a very rude and filthy language "who cares". what an absolute bizarre customer service. my sincere gratitude to the training team at Ford, especially this dealership. Arush doesn't even have the courtesy to talk to their customers in an acceptable way and the irony is that he is the sales manager here. Simply ridiculous!!
Went here after a bad experience at Eastcourt Ford. Arush the manager was great. I was in a rush to purchase a truck for a new contract and despite that, Arush and Sunny were able to get me the exact spec of truck within 3 days at an unbeatable deal. My insurance came in at last minute and still Sunny came from home and got my truck plated. That tells you alot about service. Great staff and management.
Everything handled in extremely professional manner and very quickly. Wendi Best goes out of her way to make sure everything was completed to my satisfaction. Would not trust my vehicle to anyone but Wendi
Wrong diagnostic for brake treatment. Dealership charged $621/- in advance for the ABS part order from 3rd party which was not required as later the brakes were working normal but Service rep advised it was non-refundable. Poor Quality control - The rear window Wiper blade was changed and it performed worse than the removed one. The service staff never bothered to check that the issue was in fact the Wiper arm and not the wiper blade.
This dealership has a great selection of trucks to chose from. Jas our salesman was attentive & worked hard to get us the best deal on our new truck. Very happy with the whole experience & would recommend them!
Prices very competitive, even better then a lot of dealers, but watch out for the advertised specials. Usually only one and either sold or not there yet. Big dealer where you realize after sale you were just that. No follow-up from salesperson or management to see if your happy with the vehicle. Nothing like you'd get from smaller dealers.
As a driver, I went to third party dealerships and I’ve grown to learn it’s not always the best choice. With my experiences I’ve decided to goto Ford for all my auto repair needs. I’ve never felt disgruntled but only confident with this decision, from the customer service to assurance of knowing my car is in great hands. I am pleased with my time with Meadowvale Ford. Employees Haaji, Wendy, Gurneet, Collette, Michelle (very much missed), and upstairs Sales Associates are all fantastic individuals there, always ready to be of assistance to your auto repairs needs.
Thank You Ford!!!!!
I had a very good experience at Meadowvale Ford during my recent oil change for my Ford Taurus. The service was excellent, and the online appointment booking made the process convenient. Keep it up !
This review is for Gurneet in service. Wow is she ever a gem, Meadowvale Ford has a good one! I recently had an issue with my power tailgate on my 2023 F150, it wasn't an easy fix so the truck had to stay at the dealership for a few days. Even though I didn't have coverage for rentals, Gurneet went above and beyond to ensure I was taken car of. Not only did she get me in a rental, she had organized pick up and drop offs so I didn't miss a beat at work. She also was very communicative throughout the process, and even if it was bad news she always was upbeat and positive and made me feel at ease! I will only ever bring my truck to Meadowvale Ford for service and that's thanks to my experience with Gurneet! Thanks you.
Parts Service reception,when trying to ask questions in regards to vehicle updates on computer modules and other components in relation to ECU, PCU, etc , are totally indifferent to your needs and explanation of updates arent explained properly or at all. Also, to FORD CANADA in general, why arent owners notified of these types of updates, by phone, email, letter etc. I only found out by Facebook chat groups. Pretty unfortunate to have customers not know about them, but also the repairs that were accumulated due to possible fixes in these updates to said vehicles prior to not knowing, could have possibly been avoided. Stop thinking about profits and get back to treating your customers happy by making a positive change in your business practices as a whole
Unhappy FORD owner of 3 Pickups.
P.s. less computer in these trucks because theyre a detriment
1-They stole my money they refused to do my refund.
I haven’t picked up the parts. The parts is in you building I would understand if I picked them up and decided to return it.
But I have not picked up the parts.
Allah will give me my money back remember this who ever took the decision and not to pay my money back 😂
I’m Muslim man I have allah god is watching you.
Don’t worry you will give me all your goods once you die because you took my money
Great customer service! Wendy the service advisor is great she is amazing! Customer service is on point! She goes above and beyond for her customers, I had such a good experience dealing with her, definitely the best service experience I’ve ever experienced dealing with Ford!
I visited the Sales team during my waiting time for the service of my truck, and I had the pleasure of meeting one of the best and most professional salespersons, Mr. Rohit. In fact, FORD Meadowvale is fortunate to have a professional and decent person like Mr. Rohit. Well done and good luck.
Additionally, I completed my second service for my F150 truck last Saturday, and it was a fantastic experience with Ford Meadowvale. A special thanks goes to the Service Relationship Manager Mr. Haji, and his great team, who provided the best service ever.
Best regards,
Ramez Jaber
The main superstar in this dealership is Collete! I was debating where to switch dealership from the one that will not answer to any of my phonecalls to a place where I felt should be the benchmark for service. This dealership went over and beyond because of her. Keep this shining star of a person however it takes.
Great costumer service thanks to Rohit Scott and everyone at Meadowvale Ford they don’t push to buy something from them … I love my new 2023 F150 main thing great price thanks Meadowvale Ford 🙏😊
Not sure why we keep going back to Meadowvale Ford but this is def the last time for service on our new vehicle. There is no issue with the workmanship but the office staff that have greeted us upon arrival or who are supposed to assist with courtesy rides….yikes!
Great customer service as usual.
Marek in sales made my f350 purchase easy.
Arush the manager gave me a great trade in value to help with the sale.
And finally Jas put it together so I could pick the truck up quickly.
Thanks Meadowvale Ford
Not interested in names/details, not writing a book, rating says it all. Scheduled an appointment (8:00am) over a week ago for service (coolant change) and job not done. Wasted the whole day standing by waiting. Guess I’ll have to find another Ford dealership for service. A very annoying experience. Unfortunate since the dealership is 3 minutes away.
I was quoted $50 and I was charged approx $800. I was told it would take less than 30mins, but it took more than 6hrs I got in so much trouble at work I ended up not coming to.work and missing a full days of work. The guys broke the volt and hense to longer to remove I payed for the consequences of someone else's mistake. Thanks Ford! I feel extremely unappreciated!
Although my car took 3 months to arrive with no fault of Meadowvale Ford, it’s just how the world is now post Covid. Meadowvale Ford handled my experience with professionalism and caring. A shout out to Sahil. He is by far the best car dealer I ever dealt with. His attention to detail and understanding was by far superior. I thank him for everything thing that he has done for me to make my experience at Meadowvale Ford a positive one. So if you’re thinking about buy a car, or truck, or SUV, look no farther than Meadowvale Ford. And please do yourself a favor ask for Sahil.
My lease recently finished and I bought the vehicle. I had a service appt a few months before the lease was up and the service desk told me to expect a call for an inspection. The call never came, so I called the dealership. I was transferred to the leasing manager who told me the amount due. I asked twice, once verbally and once by email if anything else was needed, i.e. an inspection. I was told no. Then, I go to finalize the paperwork and am told I need a safety and to go to the service desk. I arrange for it, and get hit with a bill for $200 on top of the thousands I already paid to buy out my lease. I complained and was told to 'read my paperwork' and was spoken to like I was an idiot. There is no sense of customer service there. I will never buy another Ford after this.
Bought a truck few months ago and the experience was excellent by Sahil and Mr Gandhi.
Came in today for a service and the service advisor Gurneet was amazing by going above and beyond. I was quite surprised on how quick the service was ! Great team and will recommend Meadowvale Ford !
This is a terrible Ford, I recommend you don't visit them for anything. I needed to safety a truck that had less than 30k on it, they said I needed to replace my pads and rotors for them to safety. It's disgusting for a business to lie with such conviction, to try to get $800 from me. After paying over $200 for the safety, I went down the road to a mechanic shop and an hr later had a safety done. Well it was an expensive lesson for them, I've purchased a $90k truck from another dealership that treated me very well. I'll do everything I can to direct people AWAY from this stealership, so far 2 people have been swayed away from buying vehicles there and another from servicing. One of my co-workers was looking for an f150 and I told him how I was treated...he went to another dealership to buy. Not the brightest business ppl running this place.
Service was excellent from my initial phone call where Michelle took time to understand my need (Recall) and assured that they had the parts to complete the job. She was awesome in scheduling the visit recognizing I had to travel a little further to get there, was staying because we only have the one car and said she would get us out in an hour.
Michelle and Meadowvale delivered on their promise, so Bravo to the team at Meadowvale Ford...
Gerry Hardie
I do all my own maintenance, but cannot flush the coolant, so had MF do it. I was given an appointment, was seen on time by a happy Service Lady. On completion I got a techs report and the charges were not unreasonable, when you compare what it would have cost me if I had done it (albeit, less effectively)
Michelle was an amazing help in getting my Focus fixed. Was able to order me a part within a week and get me back on the road in no time. Never going to anyone else for servincing!
i recently leased a Ford Bronco Sport from Meadowvale Ford, Extremely Satisfied with my decision to go with Bronco. The car is a bliss to drive.
I was much happy with the interaction i had with Pendra - the sales rep with Meadowvale Ford. He was very courteous, humble and clearly explained the process. Will highly recommend Pendra for any of your sales enquiries with Meadowvale ford.
I have always received exceptional service from Meadovale Ford. The entire team at the service centre but Wendy and Harji are exceptional. Very professional and extremely knowledgeable. I have only bought Ford vehicles for over 40 years. They are diffinitly built to last.
The team at Meadowvale were absolutely exceptional. Their expertise, patience, promises and pricing were all appreciated.
In an age of skepticism and mistrust, it is rare to find such courteous and professional service. I will take my vehicles there without hesitation. Bravo !
We dealt with Mark Dempsey when purchasing our new Escape Hybrid. He was extremely professional and knowledgeable about the car. He was able to answer any questions we had and car was ready for pickup when promised. We highly recommend Meadowvale Ford and would not hesitate to deal with them again in the future and Mark Dempsey in particular.
My first purchase from Meadowvale Ford was in 2012. I have always had my Ford vehicles serviced there. I recently purchased a 2022 Escape Hybrid plug-in in August 2022 and am continuing to have this vehicle serviced there. We were simply doing an oil change and check-in was easy and my vehicle was ready in no time at all. Wendi and the rest of the team are courteous, efficient and a joy to work with.
I would like to thank Michelle and James at Meadowvale Ford for their outstanding service provided to me. Professional, efficient, friendly and always dependable. My concerns were looked after promptly and within my preferred timeline. I am very thankful to both of you.
Bill Thompson
Long standing Ford customer. Have thoroughly enjoyed their products and after service. The sales team and service advisors are extremely courteous. Would highly recommend this dealership.
I brought my new car from this dealer Mr. Pendra Patel proved to be a highly professional, trustworthy and cooperative where the co. carried out all the needed repairs and delivered me the car on time and as agreed. I do recommend buyers to look for Mr. Pendra Patel who can better reflect the best awaited practice.
Andrew at service charged me for what my warranty covered, and they now refuse to refund me; throwing responsibility to the next department. They are not responsible enough to buy a gum from. Also, if you Are new in car industry and not well communicated about cars, they will capitalize on it and make maximum profit which was obviously my case 😞. I am very disappointed. I feel indignation in a ‘first world country.’ This review stays on until I get my money back. Its been over a month now!!
I got a good deal on a vehicle. When it came time for 2 Recalls sent to me by FORD the dealer is giving me a run around. Oh its summer that doesn't matter.. Maybe parts will be in a couple of weeks. Seems this dealer wants to sell vehicles but does not wish to service them or perform the recall work. They did not use to be this way.
This dealership and the sales associate Mark Dempsey were referred to me by a very close associate. It was a comfortable and smooth experience. Mark was spoken about in a very high regard and I would like to follow that up by mentioning that he exceeded my expectations. Not only was Mark knowledgeable on the vehicles available at the time, but he payed extra attention to the small details every different model had to offer. He helped to arrange the trade of my new vehicle and acted as the intermediate between the warranty manager and myself to ensure I was well taken care of. I am now happily driving my 2016 Lincoln SUV. I would without question, refer him to family and friends. Thanks Mark!
This was my first time going to this location. The care and service from the staff is amazing, especially Joe ( Giuseppe Giampaolo). Joe is informative and answers all your question with no problem. Also He is very kind. Staffs are very nice and friendly. I strongly recommend to go there if you want to lease or buy a vehicle.
I recently went to Meadowvale Ford in search of upgrading my existing Ford vehicle. There, Brad Scott was the only sales representative who took the time to ask me whether he could be of assistance. He asked me what vehicle I was looking for, and began explaining to me some of my options (based on my budget). Brad took the time to listen to all of my concerns in a calm and professional manner. He then "ran the numbers", and found a Ford vehicle which met my budget - and which looked very fancy too! After a test drive of the vehicle, I was still rather skeptical about the finance-aspect of the (potential) new car - though Brad took it all in stride. He kindly gave me some time to check my finances, and weigh all of my options. Needless to say, that solely thanks to Brad's incredible gift of treating his customers with care, kindness, and respect (*like actual people*) did I purchase my new Ford vehicle from Meadowvale Ford that very day! Brad kept me updated about my new vehicle (while they installed winter tires, etc.) in a timely manner. The level of professionalism that I was given was superb! I will certainly be recommending Meadowvale Ford to all of my friends and colleagues; specifically Mr. Brad Scott. Thank you again! :)
Worst customer care I have ever seen. Vehicle went in for an issue, part was replaced, less then a month later the same issue. Now they found some other part with a problem which was missed the first time. Unwilling to give a rental vehicle for the inconvenience of not having the vehicle all day plus half of the next day. Very disappointed in this, all they say is you don't have our warranty upgrade.
Rohit Scott rocks! We have purchase many new cars over nearly 50 years and never have we met such a fine sales representative. Rohit listened to our concerns and interests very carefully. He set us up with the perfect new Ford Fusion. We were sold on the car from a short test drive. But more importantly, we found Mr. Scott to be the ideal man to deal with. Give him a call. He won't push you anywhere you don't want to go and chances are he can find the perfect match for you too!
We just purchased our vehicle from Meadowvale Ford and are very happy with the truck, the price we paid, and most of all the exceptional service we received from Rohit, Ryan and Aneesh! Rohit is very knowledgeable about every vehicle on the lot, and goes out of his way to make sure you are comfortable with your purchase! It is always a good feeling to receive follow up after your purchase as well!
Meadowvale Service Dept and mechanics that serviced my truck today deserve 5 stars. My visit today was for an oil change and changing summer tires to winters.My family has purchased many cars from this dealership throughout the years and yes at times, I have experienced my fair share of feeling like the service after the purchase could of been better but today the service and treatment exceeded my expectations. Wendy was wonderful. She has a way of making you feel like your the best customer. The mechanics in the back took the time to package and label the wheel hub spacers and the wheel lug nuts instead of just putting them all in a bag. Making it easier to store and find come the spring. I walked away a very happy customer. Thank you everyone at Meadowvale Ford!
Meadowvale Ford has great sales staff and great pricing. I am fully satisfied with this dealership and would recommend anyone buy here