Great service. The issue was not resolved as they were unable to duplicate the concern I have with the truck. I will return for service if/when the issue occurs again. Thanks for your prompt service.
Best Ford Dealership in Hamilton and surrounding area. Staff is awesome always feel comfortable bringing my car in for service and purchasing my vehicles everyone is friendly and caring.
It was great dealing with Vince Rossi. He found exactly what I was looking for at a price that was within my budget. The entire process took less than 10 minutes. No hassles. No surprises. I will be calling Vince on my next vehicle purchase.
We love our new Ford F-150! This was a big decision for our family, but the staff were so helpful and knowledgeable, they were able to answer all of our questions easily and made the whole process extremely simple. Thank you so much!
Bought my car here a few years ago and it was a great experience. Recently had someone back into my car so I got the repair quoted here. Was on par with three other places that quoted me. I am so glad I decided to come here. They did a FANTASTIC job. You would never know that it was previously damaged. I cannot express how pleased I am with their service. 100% recommend.
Great customer service! Always take our vehicle to the dealer for quality parts and installation, and it definitely shows.
The reception area was extremely well managed to deal with the Covid concern. I felt safe and my vehicle was sanitized prior to the tech's performing the service as well as sanitized again prior to returning it.
The time estimate provided was accurate and the work completed successfully.
An estimate was provided for future work that likely will be needed at the next vehicle service.
Very happy customer
I had the pleasure of dealing with josh and Donna and they were incredible, they were so friendly and made the whole process very easy, I purchased a van for my business from them and if I ever need another ford vehicle, this is where I will definitely go, thank you Josh and Donna, you guys were extremely helpful and always went above and beyond for me! Would 100% recommend!
I bought my '15 Focus ST here. Teddy and the sales staff were great. I get my car serviced here regularly as well. The ladies behind the desk are always polite and accommodating. Dan, Darren and everyone in the service department treat me and my car with the utmost respect. Can't recommend them enough if you're seeking a new/used car and/or service!
Ford was very well organized with all that’s going on with Covid. There was no confusion on where to go, what to do etc when dropping off car. They cleaned everything, and even gave face mask upon entering service dept.. Trust is important to me when dealing with a mechanic, and I feel I can trust Ford to be honest and legit when comes to my car. I always appreciate the follow up email I get from them to see if everything went well.
I felt safe with the new guidelines in place. My car-buying experience was first rate and that is why I have bought several cars from Mohawk Ford in the last 30 years. Stay safe; stay well.
Always great service! The ladies at the service desk are always friendly ,courteous and very helpful. Thank you for a great service!
Great deal on a new truck from a reputable dealer. I have purchased 3 vehicles from here and always leave happy. Angela went out of her way to find me what I wanted.
Total experience was fantastic from start to finish. Donna was a pleasure to deal with, and with Johnny coming to my house to look at my existing vehicle, it was a real personal touch that you can only find at a family run business. So happy I was introduced to Mohawk Ford. Looking forward to many more dealings with them.
Here to praise the service department! I've newly moved to Hamilton and was looking for a dealership to assess some mild damage on my car. These guys were great on the phone and when I visited they quickly assessed the damage and tended to it efficiently. Great work by Fred, would definitely recommend!
Very helpful, friendly and patient. All available rebates were brought to my attention. Everything about the purchase and trade was explained thoroughly to my satisfaction. I would highly recommend my sales rep Josh Maltby. March 2020, there have been 2 more transactions with Mohawk Ford and Josh since my first review. Great service again. 5 stars.
Thank you Ted Ferguson and the Mohawk Ford Team! Just purchased a used C-Max Energi from the dealership and had a terrific experience. From easy scheduling of test drives and fair pricing, I am thoroughly pleased with my purchase. A+++ would definitely recommend!
The experience was a good one which was enhanced by the professional manner in which the staff that dealt with me applied themselves . Worthy of note was the female advisor who prepared my work order and called me to advise what the issues were, how they were addressed, and asked when I would like to be picked up by the shuttle. The department head, Fred Dath , also displayed his usual calm , friendly, professional and objective manner. His treatment of customers is enough reason for customers who visit Mohawk Ford to continue taking their vehicles there for maintenance and repairs. Good job !!!
My 2011 Fusion was recalled for airbags. Mohawk Ford replaced it and had the vehicle back to me before the promised time. Shuttle driver was nice and got me to and from my office quickly. Would recommend service with Mohawk Ford
Service overally good but was shocked to find two hair combs on my seat when I sent car over for an airbag recall.
Mohawk Ford staffer called to clarify they had been found inside the airbags. Appreciate the response.
Having just moved back to Hamilton after a 20 year absence in Ottawa I needed a new Ford dealer. I found Mohawk Ford as the closest dealer to me. I gave them a call as I had just received a recall notice before we moved. The service department was very pleasant when booking the appointment asking if I would need a ride home.
I arrived about 15 minutes early as you never know how busy the service department is especially the day after Boxing day. The service advisor was quite pleasant (also a surprise) . My truck was taken inside within a few minutes of me arriving. It was brought back out 30 minutes later, finished and ready to go. I was advised as to what had taken place and what to expect with the change in programming to the computer.
My entire experience was exceptional and as such, Mohawk Ford will be my go to dealer moving forward. I highly recommend giving them a try if you have never been there.
Thank again for the great service.
Mike Buchanan
We want you to know that we are very pleased with Angela Teal. We want you to know how much we appreciate the way you have care.
The quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
awesome service right from the start. dealth with Angela and we could not have been happier. she worked hard to get us what we wanted and was very pleasant to deal with. we did everything except sign the papers over emails,phone and text. Thank you
From the time we ordered our new Edge everyone we came in contact with was very professional and courteous.
At the time of delivery Josh Maltby was most professional, took his time and explained all the new features on our new Ford Edge. He made sure we were comfortable before we drove off. He also followed up the next day, with a call, to make sure there might be something we needed further explanation of and ensured us that we could contact him at anytime if we have any problems or needed further explanations.
A week later another call to make sure everything was well and if we had any further questions about all the features on our new Ford Edge.
I would certainly recommend this dealership without hesitation.
Thank you so much for a very pleasant experience!!
Can't speak highly enough of Nick and the Mechanics at Mohawk Ford ! always honest and fair and never over charged me or fixed anything not needed! Twice I thought my brakes were in need of repair, but they wouldn't replace, sent me on my way explaining that it's a hybrid, the brakes just have a different feel than a normal vehicles ... My family all worked for GM growing up and I was poisoned against Ford. I am Happy I made the switch, My Hybrid Escape was the best purchase I have ever made, amazing fuel economy , tons of space and has been super reliable ! Thanks Ford ! the 2020 Hybrid Escape is my dream machine!
Great salespeople to deal with. No pressure at all. Purchased a 2018 Ecosport and am loving it. It has pep, power, comfort and every gadget you can think of. Traded in a 2011 Ford Fusion and have not regretted the purchase.
Love our edge! Very easy to drive, easy to switch between myself (I’m 5’1”) and my husband (he’s 6’3”). Very spacious and comfortable. Would highly recommend!
Very Polite, Found the problem with my car very quickly.
They were able to complete the service faster than expected.
No trouble at any point.
Great service, they were good with calling me on my cell and provided a curtosy ride to allow the vehicle to be picked up.
Great Coffee
On Aug. 28 I had an appointment for a service to my car. Everyone seemed to be friendly and I was promptly greeted and attended to. My car was taken into the garage about 20 minutes after arrival. I elected to wait there for it as there is a nice area with a TV and a coffee machine and water available. I was just getting a basic oil change service which I have had there on many other occasions and as usual I am usually out within an hour. They top up fluid levels, check and air up the tires and lubricate the applicable areas. I was pleased with there service.
Mohawk Ford strives to satisfy. They work fast and you sometimes get a complimentary exterior car wash. They have enough staff, always answer the phones and try to get you an appointment at your earliest convenience. The prices are reasonable, and worth it if you need a Ford expert. They have kept my old 2003 model running for so long. They never recommend unnecessary work, I am sure my car needs more than I pay for, so I trust their honesty because they respect my budget. Finally, the staff are pleasant, you get unlimited hot chocolate and shuttle service.
Showroom is bright and clean. Lots of vehicle selection.
Everyone very helpful & friendly especially Ted |Ferguson.
Sales consultant Josh was very knowledgeable & great when he went over details of my purchase and the vehicle,
I recommend this dealership to everyone.
I picked up my Edge today and it is absolutely perfect. Having worked here for some time, I knew this was the place to buy. The technicians, service, parts & sales staff are knowledgeable, thorough, helpful and the nicest collection of people you’ll find in one building. Teddy, Johnny & Tracy you made this entire process move quickly and without any pressure or stress of any kind. The vehicle is safe, solid and Allan, you made a 3 year old vehicle look like it just came off the line with an incredible detailing job. Thank you all so much, if I could give 100 stars, I would.
Dropped off our Escape for regular service. I commented that I had heard a growling noise coming from rear brakes. Mohawk looked at them said that rotors had rust on them that was causing noise.They replaced rear rotors and pads under warranty. Performed all the service and ready for pick up in less than 2 hours. I was very pleased with level of service, the pleasant staff behind service counter and no pressure discussion with salesman in the lot while I waited.
Thanks
Dan
6 years ago I rented a Ford Fiesta and I loved it so much I drove to Mohawk Ford Hamilton dealership and bought one. Hardly any issues with that car in all the years we had it. Then it died last week.
So we rented a Ford Escape. Loved it so much drove to the same dealer to buy a new one. Spoke to Laurie on the phone. She was so helpful with our broken Fiesta and didn't rip us off at all. I asked her for the most kind, least pushy, woman sales person they had. She immediately said, "You need Patricia."
Well, OMG!!! BEST SERVICE EVER. Patricia didn't try to sell us anything we didn't want. No trying to up-sell us on things we didn't need. She was so kind, and not pushy at all. And we were (are) going through a tough time emotionally, and she respected that. I just love her.
Then we were sent to Colleen for our financing and I swear I haven't laughed that hard in a long time. Again, kind and wonderful.
Thank you to these three ladies for making our experience so pleasant. I hate being sold to and being pushed around. And in the car industry that seems to be the norm. Oh the stories I could tell you of salesmen talking down to me and trying to rip me off. But not Laurie, Patricia, and Colleen - my dream team!!!
I'm ACTUALLY looking forward bringing my car in for tune ups just so I can see them again. And to buying my next car from them in 6 years!
I have been leasing cars from Mohawk Ford since 2000. The salespeople are very professional and knowledgeable. The service and parts departments are second to none.
I received a free first service on my Focus. Oil change and also installed my summer tires at no cost and I got a shuttle to and from my home. That's why I always come back to Mohawk Ford for my auto's service.
My wife went here today simply to pick up a small part for me. By the way, she was carrying our 10 month old baby. The person at the service desk ignored her and kept typing for 5 minutes while my wife was standing there. Then when she finally acknowledged my wife she was incredibly rude and told my wife this is not the part counter, as if my wife should know the place inside and out.
Then at the parts counter the person was sarcastic and rude as well.
Customer service is a very low priority obviously when you snap at people, make sarcastic remarks, and make them wait while you type for 5 minutes.
Great Service, They Replaced My Wiper Blades Free Of Charge, They Work Great, Thank You Very Much, I Will Seriously Consider Upgrading To A Newer Vehicle Soon With Your Dealership! Great Service Experience During Second Time NEW VEHICLE PURCHASE! PLEASE, Please SEND Ne A Service Maintenance Schedule Booklet To Follow For ALL my Servicing Of 2019 Ford Escape!
We just purchased our very first Ford! We bought a brand new 2019 Ford Fusion SE and our salesman Dave Heathcote was amazing! We felt this was an easy process and he answered all the questions we asked and was very knowledgeable about each vehicle we test drove. Colleen Glazier was amazing to deal with for all our financing needs. This team was awesome to deal with and made us very happy to have our first Ford! I highly recommend this dealership!
I am writing this on behalf of my Grandmother as she does not have a computer. She bought a new Focus almost a year ago now and only has 6K on it. She recently went in for the Fuel Tank Deformation recall and a Maintenance Service #2. They ended up telling her that her brakes were at 3mil and talking her into doing the brake job at 6000km! Top notch con artists here.
Car is in perfect condition. Runs well. Looks good. Very professional experience. Always get top quality work here.
Service department is courteous, professional -- and competent.
The lady at the service counter was awesome to my girl and I yesterday despite me giving a bit of attitude which I did apologize for at the end. I got to know way more about my car then what Wilson’s in Guelph was disclosing to me. That being said Wilson’s forgot to mention to my girl and I before we bought the vehicle that I had a European engine in my 2015 Ford Fiesta SE and that it can cause a lot of transmission issues. I appreciate the knowledge the service lady at Mohawk Ford was giving me!
Had a bit of a mix up with my snow tires. This was dealt with by recognizing how much trouble that was for me and by offering a real cost concession. I was very glad about that.
Earlier paragraph is from end of last year.
Had my summer tires put on the other day, Apr. 23rd. Shuttle service very helpful in making it a productive day.
The people there were very helpful. I needed a new key for my car and they were able to do it that same day. I got a lift into work and it was done by the time I finished work. I'm hesitant going to car places because I feel that I can be taken advantage of because I don't know a thing about cars but that wasn't the case here. They only worked on what I asked them to which makes them trustworthy.
Had my oil changed, they were very fast, friendly, and accommodating with my schedule. I would recommend them to anyone.
Today I picked up my brand new 2019 Ford Edge from Mohawk Ford. Josh Maltby was our sales associate and he truly went above and beyond to make a daunting experience informative, fun and stress free! I have zero buyers remorse and feel like I got a fair deal on a great car. He spent lots of time walking me through all the unique features of the car so that I could drive off the lot safely and confidently. I have nothing but praise for the whole team. I am all smiles as my overall experience, from test driving, reviewing warranty options, adding snow tires etc. was awesome. Big thank you to Josh and Mohawk Ford!
Visited on February 13, 2019. It was another icy storm day. The reception staff were quite chipper and professional. It was also very busy. On the other hand the technician who serviced my vehicle found significantly extra tire tread depth on one of my tires (compared to a previous different technician months earlier) - someone is not reading the depth accurately. Although I definitely appreciate the good front end staff, it is more important that the vehicle technicians do a quality job. Sincerely. Tom B
I have always had very good experience at Mohawk Ford. The staff are always friendly and polite, that is everyone I have had contact with. They are always willing to help. Every thing is done as quickly as possible. The staff makes you feel comfortable. I would recommend Mohawk Ford to anyone. Everything is always great. They also handle things that are not a schedule appointments as quick as possible.
Bought a new Edge here in October 2017 and could not be happier with the service they provide. The purchase itself was great as they took the time to make sure I got the exact features I wanted quickly from another dealership to test drive and were a wealth of knowledge for my many questions
On top of that the service since has been amazing. Somehow have gotten two flat tires in the year and they fit me in very quickly both times including just as they were closing before Christmas. I didn't know they were closing but they started the machines back up and running and stayed extra to make sure I was on my way....now that is great service.
As a business owner myself great service is of the utmost importance to me and Mohawk Ford certainly gives it. Would recommend to anyone
Mohawk ford made my Ford Fusion purchase the easiest car purchase I have ever made. They found the car I wanted, brought it to the dealership, let me inspect and test drive it, gave me an amazing price that was better than I expected. They had it ready for me the moment I wanted it. I couldn’t have asked for a better experience. I will definitely go back to John Ferguson and his team with my next car purchase and have already recommended Mohawk ford to a few friends and family who are currently looking for a vehicle.
For the longest time that I could remember I was a ford hater but Mohawk ford was the start to that change.
I live in Cambridge and was having bad luck car shopping and was in Hamilton for the weekend. I thought what's there to lose so I stoped by and talked to Adam (sorry if the name is wrong I'm bad at names and I lost your card lol).
I told Adam what I needed and that if I went with a ford it would be from a lot in the Waterloo region because Hamilton is a bit of a drive for me. I expected no help after that point because I was telling him he's not making a sale but he went on to show me the escapes and answered all my questions and treated me as if I was like any other customer. Out of the 6 or 7 test drives I went on i was the most excited after the one in the escape.
Adam wasn't pushy about making a sale (neither were the guys at parkway ford in Waterloo, must be a ford thing) and I have since traded in my old Pontiac torrent for the 2017 ford escape se and haven't looked back since. I love the car and the experience I had at both ford dealerships.
I would like to thank Adam for kick starting my love for ford and for giving me the best service he could.