I have been purchasing cars from Hanna Motor Sales and George Conn since 1976 and wouldn't dream of going anywhere else even though I now reside in Elliot Lake, Ontario. You are the GREATEST!!! Keep up the excellent work.
This place is top notch for a service department. I have never been overcharged and my vehicle is in and out quickly
Bought my first new truck from Rene and he was fantastic to deal with.
Jaime went above and beyond helping us with the purchase of my wife's new bronco. If you need a vehicle, Hanna Motors is the place.
The worst service i have ever experienced through any dealership. They would not honour warranty bought on a used vehicle with extended warranty. The service manager Kevin refused to take my vehicle. He was verbally abusive, yelled at me and hung up. He told me he refuses service to vehicles all the time at "his dealership". DO NOT BUY A VEHICLE THROUGH THIS DEALERSHIP.
My truck broke down during vacation and they were very helpfull to me.
Matthew gave me a really good service.
The team at hanna motors did a really good job and were very fast.
A big thank you to them
Many thanks to John Nixon for helping us order a new F150 ride. Always an enjoyable experience and great pricing from John and Hanna Motors!!
Friendly, knowledgeable business to deal with. Thank you to Jamie for great service
Rene was knowledgeable and provided great suggestions throughout to make our new vehicle exactly what we wanted. The entire process was professional and friendly and they went above and beyond to deliver a truly great experience! We’ll be back again soon
I’d like to thank Kevin from Hanna Ford for all his help and information on helping me buy my new F-150. He made this decision and process very easy. Great customer service, very easy to talk to! Thanks again. Love my new ride!!
I was taught, "if you don't have anything nice to say, then don't say anything at all". So I won't.
I was taught, "if you don't have anything nice to say, then don't say anything at all". So I won't.
Always courteous and pleasant when there for service.
Fantastic Service as always! Wouldn't buy a vehicle from anywhere else!
To start I never write any reviews as it's not in my nature, however this time the following review is completely warranted.
My 2020 Ford F250 PowerStroke with 6000km decided its time to throw a check engine light. The truck started to surge at idle and sounds like a freight train. In order to avoid any possible damage, and requiring the truck for daily operations, the next day I decided to stop at Hanna Ford in Stayner first thing at opening time. I reguralerly service my two other Ford's at this dealership with mixed feelings in the past. I spoke to the service advisor, asking if the truck can be diagnosed quickly in order to determine how serious the check engine light is and to possibly order the part needed. I was not expecting to get the truck fixed on this date just connected to the code reader which is a 5 minute procedure. This would give me an idea if the truck can be safely operated and the correct part can be ordered for future service appointment to get fixed.
I have attended this dealership in the past with my F150 wasted a service appointment and a day at the dealer just to determine that the backup camera was faulty, which was already determined at an oil change appointment in the past. Had to book another service date in order to change the camera and another day lost. I was trying to avoid the same situation, and save everybody the time, and free up space for everyone else looking for a service appointment.
I was told by the service advisor that the "diesel mechanic" is not in and they can't help me. I explained that all I need is anymechanic to hook up the code reader just to get the code and an idea of what's required. I was simply "fluffed" off and told to go to Collingwood Hanna Ford location and see if they can help me. I drove to Collingwood Hanna Ford and spoke to Mathew at the service desk. I explained the situation and asked for 5min of their time just to check the nature of the check engine light. Mathew advised me that they only have one diesel mechanic in and that he's busy. I asked for anyone to just hook up the code reader which is mobile, I know as it's been done before. Matthew advised that the next date they have available for diagnostic is three weeks from now. Mathew further advised that I can clear the code myself and see if it comes back.
So I paid $100 000 for a brand new vehicle and I'm being told to start wrenching myself???
Needing the car and at a loss I called Barrie Ford. The service advisor asked me simply "can you be here in an hour!? We'll take care of it". I have never dealt with Barrie Ford in the past, but rest assure they have earned my future business regardless of the outcome.
I have always been a Ford guy in simple words. But poor business practices such as excercised by Hanna Ford make me wonder why I keep buying this brand. It's bad enough that a brand new truck with 6000KM decides to light up the dash like a Christmas tree two months before the holidays. But dealer service as such does not eliviate the foul taste.
Update: as I'm sitting at Barrie Ford and writing this review, the outcome is 6 different codes with a couple being serious. I was advised that the vehicle was also due for a software update, which Hanna Ford should have done when the truck was in for an oil change two weeks ago, but failed to do so. The codes were possibly due to the lack of update and the vehicle was most likely destined to cease running or sustain serious damage if it was continued to be operated. The dealer is doing the update and changing two sensors as we speak.
I can't explain how frustrated and disappointed I am with the entire Hanna Ford Dealership, without the use of "polluted" language.
Great to deal with from start to finish. Jamie was amazing, kept in touch and we never felt any pressure during the whole process. Will definitely recommend!
Very friendly and didn't cost an arm and a leg to find problem and fix it. Good job
Just purchased my 1st truck from Scott Nichol. Hands down the best individual I have ever worked with at a car dealer. The most pleasant, happy, honest and easygoing person to deal with. A+ for my entire experience at Hanna Ford and a special thanks to Scott for everything.
Friendly service, friendly sales. Didn't feel pressured into anything when purchasing my 2020 F150.
We have bought a few vehicles from Hanna Motors and dealt with Scott Nichol each time. I can't say enough good things about dealing with Scott, he makes the experience easy, no pressure, and pleasant each time. A true professional, and a great Dealership to do business with.
Amazing! Hands down. Got the run around from Mapleview Ford. (See comment on there) a friend recommended HannaFord to me, Scott’s fantastic, I went in with a truck and in 30 mins had a brand new one. Easiest experience out of the 3 trucks I’ve had. If you need a ford at an amazing price, go here!
Jamie was very friendly and knowledgeable. He helped us find the vehicle that was the perfect fit for us. The entire experience was super easy.
Great experience. Great deal. Trusted dealership. Have bought a few trucks now from this dealer and never disappointed.
I've purchased vehicles for over 30 years and beem in dealerships all over North America.
Hanna Motors will always be my home to go for Ford trucks!
Ten Thumbs up for Hanna Motors and their excellent tire change service
I wish every sales person I ever dealt with had the professionalism of Rene Dorval.
I'm saddened that we are leaving Wasaga / Collingwood area. Both Donna and I will miss his smile and professional attitude. When it comes time to buy another vehicle ... Rene won't be in New Brunswick...you will be missed.
Thanks
Wayne & Donna
Good place for repairs. The service guys are great.
Had my truck in for some recalls, dealt with Matthew, he was great to deal with. Everything was done quickly and conveniently.
Great place! Good deals on superduty trucks! Second truck purchased here
Hanna's has amazing staff from sales right through service. Best place to buy and service your vehicle...hands down :)
It's better than Chev or Dodge so there's that. Just keep following Europe, you'll get it eventually.
Bought a new truck awesome sales staff not pushy and took the time to go over all the finances to find the perfect vehicle to fit my budget
They have taken care of us for yr. The only place I trust my vehicles too , nice staff. Good service.
We would like to give a big thank you to Hanna Motors Collingwood for getting us out of a difficult situation. We were visiting from Illinois in our Ford Flex when the Check Engine light came on. When we stopped in to Hanna Motors, the technician dropped everything and came out to plug in the engine scanner to diagnose the issue. Turns out it was likely a faulty sensor and could wait until we got home. We thanked him and went on to enjoy the rest of our stay. Thanks so much for helping us out so quickly so far from home!
I was travelling to Collingwood and my tire blew on my F250. The towing company wouldn’t change my tire and towed it to Hanna Ford. It was just after closing but Matt and Jim were still there and changed my tire for me and put on my spare. I didn’t buy my truck at this dealership but they treated me very well and changed my tire even though they were closed for the day. Great service. Thank you again!
Service guys are great. Helpful and honest.
Fantatstic service! This is our 4 purchase in 10 years and Rene always treats us in a professional and freindly manner.
This is a professional, friendly and honest dealership. Great pricing, no hidden fees at all, and delivered on time. I would highly recommend Hanna Motors if you're looking for a new vehicle.
Felt very relaxed not pressured at all would deal with Jessie again, she treated us great
We couldn't go to the dealership;but knew what SUV we wanted to buy;so Brady helped us make our purchase by phone.....and then delivered our beautiful(almost new) 2018 Explorer to our home. Now that's going the "extra mile" (or kilometer).....we will recommend Hanna and Brady to everyone we know.
Best experience I’ve had at a dealership! We live 2 hours away and I would go back to them for my next vehicle!!! Everyone is very friendly. Jamie is great to deal with and will go out of his way to help when needed. His response time to questions through email or by phone are quick and knowledgeable. My husband and I were very pleased with the whole experience!
Awesome experience overall. Rene made the experience stress free, fast and seamless. Highly recommend!
Honest, down to earth, straightforward. John Nixon helped us with our vehicle purchase. This has been such a wonderful shopping experience.
Just wanted to thank John Nixon, John Hanna, Dennis and all the great staff members at Hanna.
These guys know how to earn a customer for life. They have a very long term way of doing business.
If you're looking to purchase a vehicle, I highly recommend Hanna Ford.
Love this place. The people and service are fantastic. And best prices around!
Best experience purchasing a new car!
Jessie was so honest and down to earth and truly helped us pick EXACTLY what we were looking for.
No frills, just honest, hardworking people at Hanna- We were treated so well; would highly recommend
I recently dealt with Hanna Ford to lease a 2018 Ford Escape. I have to say that I have never in my life dealt with nicer, more proffessional, honest and kind people. Nothing I wanted or inquired about was too much trouble. They met my every need and more and I would recommend them to anyone looking to get a Ford vehicle anywhere.
Great people, great ethics and willing to do whatever they can to make the car buying experience a absolute delight.
I was in the market for a new 2016 F150. From the moment I connected with Hanna Motors over the phone and then in person, I knew that I was into a very refreshing approach to the "buyer and salesman" relationship. My salesman, Scott Nichol was professional and great to work. All of my requests for information and options were clearly responded to and repeat questions were welcomed. No pressure, just great support in helping make a decision between the trucks and pricing options we looked at together. I'm pleased with my new F150 and my decision to buy from Hanna Motors. Thank you again Scott and the Hanna Team!
The best dealership experience I have ever had. As a rig welder I do alot of travelling and have been to many dealerships for different brands. John Nixon and the staff at Hanna Ford treated me as if I was a long time customer which is why I bought from Hanna and will only buy from Hanna in the future. Great truck, great service!
Found our new Explorer on Hanna's Web page and from that moment till the time I drove it home everything went seamless. When I called and spoke to Tom Carroll he was extremely helpful. I explained I was from the Ottawa area but was very interested in the vehicle. Within minutes Tom sent me a full gallery of photos and a quote. I basically bought it over the phone. when I arrived at Hanna Ford in Staynor and everything was exactly as Tom had explained. After meeting some of the other staff Tom bought me lunch and I headed back to Ottawa extremely satisfied. A week later and Tom followed up with a call to see if there were any issues. Never before have I purchased a vehicle and had such a great experience. Hats off to Tom and Hanna.
Great customer service and knowledgeable staff. My wife and I have both had great experiences with the vehicles we got from Hanna's.
Just picked up my new F-150 from Hanna Ford. Recieved excellent service from Scott Nichol. The service and the prices made it worth the trip from Thunder Bay, ON to get my new truck. I will definitely use this dealership again for my next new vehicle.