Dropped my truck off, left it running as it was having trouble starting so they could immediately bring it in the shop.
Picked it up just after 5pm same day and the windshield is broken.
Boss called and said it didn't happen in their shop, wasn't their problem cause his tech said it was broken before he brought it in... But his front desk worker brought it in.
There was even little pcs of glass in the break like it just happened.
Won't take any accountability..... Chad,check your shop cameras
I bought a used car from them during the pandemic, around early 2021; I had it delivered to me from the dealership to Haida Gwaii and it arrived with a rusty nail embedded in one of the tires as well as vomit stains on the passenger floor. I wasn't able to test drive so I can't say whether the issues were there before or after it left the dealership. There was a funky smell and the tire would slowly leak so it took me a while to find the source of the problems. I guess its just a lesson for me to not trust car sales people in regards to used vehicles.
VERY happy with my new vehicle! The process was incredibly easy. When I went to the dealership to purchase my new vehicle everything was set up and ready to go. Dimitri was amazing to deal with. Any questions I had were answered right away. Would highly recommend this dealership!
Good service. Agent Order wrong part. He did help locate correct one in Terrace.
Terrace totem ford has been great to deal with however I live in a remote location and it is expensive to get my vehicle to Terrace my closest dealer.
Truck has been at this dealership on three separate occasions. they have not been able to diagnose the issues, The repairs performed have not resolved the issues. The 3 stars are for the quality of service treatment I get and would be 5 stars for service if they could in fact repair the truck.
Not sure if he was having a bad day but sales manger Brent picked up the phone when I called and immediately sounded annoyed and spoke with a rude tone. I asked how he was doing and common courtesy would be to ask back instead of asking where I live. Before I even told him the specific vehicle vehicle was available he told me “no that’s no available” after telling him I saw it online and just wanted to find out he unpleasantly asked me which vehicle before telling me it was sold. I have called many dealerships due to the shortage and even though no one has stock and the websites may reflect differently I’ve never been met with such a rude tone. The other dealerships made me felt welcome and open to doing business with them in the future, whereas Brent made me feel like I was wasting his time and couldn’t wait to get me off the phone. I really hope he was having a bad day and doesn’t treat all his customers like this.
TAG made buying a new vehicle incredibly easy. The salesperson was helpful and knowledgeable and answered all my questions. It was a very busy day at the dealership and they still went out of their way to make sure my wait was a short as possible.
5 stars for Dimitri Filtziakis and the team at Totem Ford. Amazing service! Dimitri was very patient and professional. If you are looking for a new vehicle don't hesitate to give Dimitri a call, he really knows his stuff...
The team at Terrace Totem Ford was great to deal with. My vehicle was a factory order that we put together in a very short amount of time and it came exactly as I wanted. Once it arrived, Dimitri did a great job of explaining the features on the van so I didn't have to figure them out on my own.
I would recommend Terrace Totem Ford to anyone considering a Ford product.
Was very impressed with the professional, knowledgeable staff. Shout out to Dimitri in sales. I bought a Ford Ranger Lariat and am beyond happy with it.
Great service at Totem Ford with my last visit. Roop is always a pleasure to deal with.
Roop is great. Always friendly and personable.
Thank you to Dimitri at Totem Ford for a pleasant, painless, and very quick experience on the sale of my 2017 F150. Honestly, I live in Hope now, but would go back anytime to see Dimitri.
Always amazing service from everyone at Totem Ford! As I deal with the service and parts departments almost everyday, I am glad to say that they are always kind and willing to help! They are all wonderful people
We had work done over the summer which wasn't done well and we ended up having more issues with our vehicle (remote start not working). They asked for another opportunity to fix the issue so we took it back and they did fix things without further charge and even paid for my gas.
I took my vehicle here for a recall, and at the same time got a service package. Despite the extensive checklist that was provided not all the items were completed. Moreover, I was quoted $450 for a repair that was needed. I was able to get this done at Cal tire for just over $90.
Good price for the special one you have sent off coupon from shopping at Safeway.
Good price for the special one you have sent off coupon from shopping at Safeway.
serious lack of thorough vehicle assessments for diagnosing customer concerns. Do not recommend and will not be back.
serious lack of thorough vehicle assessments for diagnosing customer concerns. Do not recommend and will not be back.
Awesome service! Quick and easy sale. They didnt have exactly what we wanted so they were able to do a search and find it at another dealership and bring it up for us!
I LOVE my new 2020 Ford Escape! I always wanted to get myself a new car and Totem Ford in Terrace made the process very easy for me to understand what I needed in order to get my car!
Happy with the customer service when calling to book an appointment and handling on arrival.
Not happy with a bill because it could not be submitted to warranty due to them finding nothing when they ran tests to find what caused the check engine light.
182$ bill for absolutely nothing.
The staff have always been friendly, courteous, and listened to what I wanted when purchasing my vehicle. Their service department explains the work they are doing and gets things done in a timely manner.
Always a good experience dealing with TTF.
Top shelf service.
Quick lane is always fast and they seem to have no problem getting my truck in on short notice. Always pleased with the service.
Great Experience!
Becky was fantastic, even ya day vehicle in and completed before my actual appointment time!!
I haven't been let down by the Terrace Totem Ford team nor Quicklane. I have been a customer for 7 years and have always been treated courteously and received honest advise/service.
Exceptionally easy to deal with. Found the exact vehicle quickly. Jo-Anne and Brent had the paperwork waiting for me before I even got there.
Got helped by Dimitri, wow amazing service by him I will say! I told him what i wanted and my price range and i got a vehicle in like two days! He found the perfect escape for me, had everything i wanted. Teresa was in the finance and she was so amazing as well. Everyone is happy and friendly and is very welcoming! I 10/10 recommend going to ford!
Had the date wrong for my service ....they were very understanding and managed to work me in to their busy schedule!!!
great service, especially when the service light that was on went off and were able to research the memory and do the required work
Even though i didnt get the result i was hoping for, the service was great. Robbie and Chad were helpful and pleasing to deal with. I will continue to use the Services at Terrace Totem Ford. ;>}
Stopped for an oil change on the way from Michigan to Alaska they took good care of my F350 CCLB.
Very nice staff. Friendly and quick service
good service friendly atmosphere excellent wifi
Thank you for everything on my last visit to Terrace Totem Ford. Everyone was very helpful in getting me the number for the towtruck, calling when my vehicle was ready and even doing my service while the car was there already so I wouldn't have to go back.
Great service. our salesman Aiden was very helpful. He was very friendly helpful and answered all our questions honestly. The ones he didn't know, he found out the correct answers. He helped guide us through the buying process. I would definitely recommend him. Great truck too. Very happy.
Thank you to Dmitri, Graham and Joanne for making the purchase of my new 2019 Ford Escape a great experience. This is not my first purchase from Totem Ford and I expect it will not be my last.
I'm loving my new car!!
The service was great. Staff very friendly and my vehicle was ready in a timely manner.
Friendly and helpful staff. It is a dealership, so expect dealership policies. But the staff are good.
Responded quickly to my needs. Very friendly, they valued my time. I will recommend Terrace Totem Ford as often as I can with no hesitation.
I have had my 2018 F150 in twice to resolve door lock issues and it's still not fixed. Now the window on one of the doors won't close. I have it booked for a third time.....better be fixed this time!
Thank you very much Terrace Ford! Your service is greatly appreciated and my car is still doing great. It is my car 1st birthday and you treated us kindly throughout the whole year. Looking forward to more great services with you. I will recommend you to family and friends.
Pauline
The Ford Focus I bought couldn't be any better--love it. The sale was so easy with Kyle--he really helped get Gary and I into the vehicle without any problems. Always have liked Terrace Totem Ford and will continue. Thanks to Theresa, Kyle, Graham--and always Shane
I had a suspision fuel smell comming out of my truck following a repair at another Ford dealer. I arrived at Totem Ford on a saturday afternoon around 4PM. They quyickly took the truck into the garage and checked for leaks (there was finally none). I was out after 30min, no charge. Thanks!
Dimitri our sales person was very professional and courteous, answered all questions and did a fantastic job of making us feel at home. We need more people like Dimitri when purchasing vehicles. Thanks again.
2017 Ford F-350. Great truck! Very happy with purchase. See you next service!
The service department staff at Totem Ford were friendly, fast, and efficient in dealing with some sigificant warranty work I recently had completed on my vehicle. They scheduled my truck in for service right away, set me up with a nice loaner car, and took care of the repair without hassle. Great customer service!
We appreciated them getting us in promptly considering we didn't have an appointment. Every one was helpful and friendly
So far we are enjoying our new super duty f-350 the ride is super smooth and a dream to drive, always looking for an excuse to take it for a spin . Very impressed with the power when needing to pass someone, definitely has some get up and go
Service department person was friendly and efficient. Left of service time reasonable. I have my winter tires removes and summers put back on during the service. The tires were nicely bagged but dirty hub caps were not and put on the back seat. I now have to clean my seat from the dirt and rust marks. Either put them on the floor or put them in a bag like the tire, all four would have fit in one bag.