My wife and I were driving from Regina, Sk to Ardmore, Ab when I started having problems with my 2015 F150 misfiring, at Lloydminster. I talked to the service manager, Dan Jubinville, and he was able to get me an appointment in Quick Lane on Saturday morning. Barb was very pleasant and they were able to squeeze me in and repair my truck that day so we could travel home on Sunday morning. Thank you very much for helping us out!
They are friendly and most of all their service and commitment to customers are excellent. I have an awesome service during my maintenance visit with my truck.
Went there shortly after getting my 2022 mustang because the engine light came on, I called on late notice, car was brought in next day and the problem was fixed with no hassles on me, staff is always friendly whether you go to service, parts or sales everyone seems so happy to help! Keep up the fantastic work guys!
Fast friendly knowledgeable staff who listened to my concerns and acted on them
I bought a used vehicle from Ducharme in November 2022. Byron was great to deal with and was attentive to my questions and any concerns I had regarding the 2013 F250 I purchased. He helped me resolve an unexpected mechanical issue with the truck 3 weeks after delivery to my satisfaction. Thanks Byron!!
Live 3 hours away, bought a car from this dealership. Tracy was nice to deal with. They could deliver to us as they have drivers driving to Edmonton all the time they said. Unfortunately when the driver brought it, he got a long crack in the windshield. The "protection pack" we had to buy for $1000 wouldn't cover it, and they said to contact dealership as it was still in their possession...talked to manager...he basically said not his problem, and if I'd driven it home and got a chip, would I be calling him for a new windshield...ummm, no. But the new car I bought was handed over from them, to me, damaged. Best he could do is get me a good price on a new windshield....call me in the morning....still waiting like a month later.....crickets. Disappointed.
I took my diesel here to get fixed because it was stalling. I told them to check the sensors. They told me my high pressure oil pump was the cause. I told them it only had 40 000 km on it and it couldn’t be. They insisted and said if it wasn’t the problem they would come good for it. So i went ahead and got them to install a new one. It did the same thing so they then said it was injectors and cups. I went ahead and put them in still done the same thing. After over 2 months of my truck being there and it being broke into in their compound and my tools being stolen. I had enough and got a tow truck to come get it. Magically i got a call it was fixed and it was a sensor. When I tried to talk to dan the service manager. He turned everything around. And said that was the problem and that all that other stuff was part of the problem and they wouldn’t come good for it. I didn’t even make it home and it leaked over a gallon of oil on the ground. They didn’t tell me that the valve cover was thin and they never tightened some of the bolts. Ended up taking it to cold lake to get fixed and had to fight to get dan to warranty the driver side. The service team at ducharme is very friendly and did did everything they could to help me. I didn’t appreciate the way dan treated me. I will never have any work done here again. I would give 0 starts if i could
I would give 0 stars if I could. Bought a 2016 jeep cherokee from them in Oct 2021 only to have 8k worth of damage discovered. Sales Manager was giving me a referral to Ford in cold lake only to then ghost me with no call from cold lake or follow up from Ford. I dont drive harsh all km I put on were highway and its only lady driven. I haven't taken it off roading or as they are claiming hit something so hard to cause that much damage. I am now left to believe they failed to do a proper inspection of the undercarriage and sold me an unsafe vehicle to drive. I have bought many vehicles from Ford over the last 20 years in cold lake and never again will I go to Bonnyville to purchase a vehicle or recommend anyone else does. This is poor salesman ship and disgusting.
The people were helpful and pleasant. This was my first time here at Ducharme Ford.
So they helped me out with flat tire near the end of the day, too close to closing so they didn't fix it but they changed it out with my spare. That helped me out a bunch, they didn't charge me.
A week later I went back for an oil change because of the no charge tire change. That took 3 hours of my day, including the half hour wait to start.
Could not offer me an explanation as to why that took so long.
My DEF system malfunctioned at only 4 months of use. I took it to Ducharme because Zarowny’s wouldn’t even give me the time of day. With a mess up with parts order it took TWO weeks to fix my truck! Also I told them to do an oil change more than once while it was sitting there. Of course I get it after two weeks of waiting and the oil change was NOT done. Living in a rural area it’s annoying to try to oil changes because they are over booked and it takes so long. Now I am at Team ford in Edmonton trying to get this oil change done and it’s a two hour wait. Seriously I am NOT impressed with ford service at all. This has been incredibly inconvenient!!
Ducharme motors did a rim and tire package for my old car the transaction went smoothly Wyatt one of the parts advisors was very helpful and found me exactly what I wanted and everything showed up in two weeks just like I was quoted. The service team took great care of my car and got everything done in a timely manner even short staffed! Will never take one of my vehicles to COLD LAKE ford ever again(bad experience) they could learn a thing or two from this dealership!
After all the vehicles I've bought from Ford, and run ford on site. They turned me away from pumping up my tire...
Sure, go pay for the pump at a station. Just needed enough air to make it til morning and my compressor is on the fritz.
Disappointing
I made an appointment a week in advance telling them what recall work I needed done and when I got there, not only did they only fix 1of the 4 recalls but asked me twice why I hadn't taken it to another town's Ford dealership as well as showed me how to fix one of the recalls rather than doing it themselves. I will be taking my business elsewhere. If I could write a review without highlighting a star I would. I'll also tell my friends and family, bad word gets around just as quickly as good.
I wanted to take a couple of days just to let this one sink in. I was waiting for some secret issue to reveal itself, because everything just went a little too smoothly... BUT, everything is still perfect.
Nothing short of a flawless experience. I have a lot on the go at all times and everything that I needed done, got done. Everything that we verbally agreed to, was present and accounted for.
I can't thank these fine people enough and having owned more than a dozen Ford pickups, I have had every experience under the sun over the last decade of owning them. Very happy with Ducharme and plan to order and purchase my next Super Duty's from Tracy, Shawn & Cindy.
Thank you guys very much! This truck is flawless and so were all of you.
Tracy sold us our brand new Outerbanks Ford Bronco; what an amazingly positive experience it was! Our Finance rep Kayla was informative and went over all the different options Ford has and recommended various levels of service. Kayla was clear and concise and we felt well informed. Tracy not only took the time to make sure we were taken care of every step of the way, she sat with us in our new vehicle going over all of the new and exciting features and additions. She checked in on us that week asking if we had any issues, problems and how we were enjoying our new ride. After receiving the runaround from other dealerships regionally, it was refreshing to get such transparent and caring service. Service is what makes the experience and Tracy's was professional, communicative and caring. HIGHLY RECOMMENDED!!!
Very good service. Good people.
Chris was so kind and professional.
They are family. From the time you open the door till you leave. It's a warm and friendly place to be. Right now there renovating and I haven't been able to see everyone. But that ok.
Top notch dealership. Very knowledgeable and honest. Byron went above and beyond to make sure my vehicle was prepped and ready for pick up on time. He took the time to go through everything with me and set up the apps ensuring I was aware of everything before I left. Awesome experience and worth the drive!
Friendly folks and excellent technicians, but difficulty adhering to a schedule for simple services. The oil changes I have booked have required 2-4 hours, due to earlier jobs "going sideways". I will be taking my vehicle elsewhere going forward.
Great dealership. Very helpful and excellent service. Worked with Byron. He was attentive and supportive throughout the process. Candy also very good. Able to deliver vehicle too. Definitely will be back.
Great experience. Tracey was excellent and found us the right truck. The new cactus grey colour is really cool, almost unique as we have only seen one other in that colour. The dealership staff are all friendly. Only downside is the service waiting area which could be bigger than its present size with only 3 chairs. But that is a relatively minor detail. I thoroughly reccomend the dealership.
Great experience. Tracey was excellent and found us the right truck. The new cactus grey colour is really cool, almost unique as we have only seen one other in that colour. The dealership staff are all friendly. Only downside is the service waiting area which could be bigger than its present size with only 3 chairs. But that is a relatively minor detail. I thoroughly reccomend the dealership.
We purchased a well kept Ford Expedition Max from Byron and the team late last year. I won’t give the exact details about our recent experience, but please know that the group at Ducharme is willing to not only do the right thing, but stand by the products they sell. New or used these folks will go above and beyond for you.
Thanks for renewing my faith in small town dealers and good customer service.
I can be a difficult customer...the customer service was good no issues
Best price on tires.
Good service, good people, good prices what more can I say.
Fantastic experience from all the staff! Awesome videos on social media and amazing deals!
Great place to buy a car. Bonnyville Ab.
More than satisfied with the purchase of my new truck .
Thank you Ducharme sales and business team!!
They have had my rims and tires for a week! Come to install them today, and apperently one of the rims is not ok to be installed! Why was this not checked on arrival? Now my vehicle is stuck at the shop with 3 winters and a summer tire!
That is the reason for the edit of this review!
Good people and good place to work for to!
Byron is the best! Always great service!
Real friendly people who care for their customers! Ensure customers needs are looked after.
I drive out from Edmonton to deal with these guys. I don't trust any other dealership. Best service. Best price. And honest.
Always fast friendly service, knowledgable staff, jenn, lish and steve in quick lane are by far the best people in service.
Dont deal with Ducharme or Ford in general. I bought a brand new escape and it was misfiring by 8,000km and took Ducharme 10,000km to diagnose the problem as head gasket failure. So new head gasket at 18,000km, and they scratched the hell out of my car fixing it. Then 10,000km later the problem is back and worse then before so I take it to a Zender Ford and explain my problem (misfiring on cold starts, pumping out white smoke, coolant loss) the service advisor has the car for 3 days calls me and says hmmmm were stumped I think it's an injector issue! So I pick my car up as this guy is a fool that shouldn't work around cars! I take it to Sherwood Ford where the diagnose it as cracks in cylinder 2 and 3 so they dropped in a new long block engine and now a week after getting a new engine my cars flashing check engine light! So ducharme mis diagnosed the car in the first place, took them 10,000km to misdiagnose it and then took nearly 2 months to "repair" this garbage! Dont deal with Ford
Great experience. Byron & Kayla were great to deal with. I was buying from out of province & they were speedy and honest with all my questions & my requested info & helped me navigate the confusion between BC & Alberta requirements. Bryon picked me up in the evening after a flight & long bus journey & dropped me at my hotel & again in the morning to make my purchase before a long drive home which was a great help. Thanks guys.
Full service. Very professional from getting my appointment to receive my services. I felt very comfortable being there. I recommend this place to everyone!
Very friendly people willing to help and find the right vehicle. Never pushy with sales.
I recently purchased a Ford F150 from Ducharme Motors and it was a great experience. Got a smoking deal on the truck and all the staff were very knowledgeable and friendly. Was like they were family :)
Big thanks to Candy and Celeste!!
At first I was a disappointed customer but after talking with Dan in service and figuring out a more than fair solution, I am very impressed with how he handled the situation. Good job by Ducharme taking care of their customers!!!
“ Fantastic place, great customer service! ”
This dealership was top notch! Stephen(Service Advisor) went above and beyond to make sure all the service requires to my vehicle, I was most comfortable with. He gave me suggestions and his advice but was in no way pushy what-so-ever. So quick and professional. I would recommend Ducharme Motors (Stephen in particular) to anyone who is looking for a new, used vehicle and all service repair.
Great dealership. Very nice staff. The only place I will purchase any of my vehicles. There are Ford Dealers where I live but I travel 4 hours each way every time I purchase a vehicle from here.
Shout out to the rental department. Pam and Diane provided excellent customer service. Very friendly and great rates. Had a situation with my insurance claim and they helped me out huge. Thanks again! Highly recommend them for truck rentals.
Staff is very nice and helpful when getting oil changed
Just picked up my second truck from Ducharme, good fast service all around!
Rebted a car today. It was refreshing to get good customer service for a change!
Rebted a car today. It was refreshing to get good customer service for a change!