Even though we had considered to buy a used car at another dealership, Trevor, one of the salesman was so kind and friendly that we decided to purchase our car here.
As we are newcomers to Canada and we don’t have a Saskatchewan driver license yet, Trevor had offered to drive us around in order for us to have a better feel of the vehicle.
He is also very accommodating and responsive. We had done a fair bit of bargain so every time we came up with the offer, Trevor always take it into consideration and inform the finance manager so that we can make a good deal.
He is very engaging too. When we went on the test drive, we had asked Trevor several questions about life in Saskatoon and he always try to come up with the answers. He also introduce us around Saskatoon and inform us about the driving manners here.
I bought a new Equinox a week ago. I dealt with Sam, she was amazing. Dealt quickly with my trade and got me a fair price. She treated my 8 year old son like he was the buyer so he has an great memory of our time there. Financing was a bit slow due to COVID and banks, but they were great with communicating that and sending us home to wait instead of keeping us there. Despite a busy Saturday I felt like I was Sam and Kelly's only customer.
We have bought two vehicles from SMP in the last 7 years. Had a great experience with their sales team and really appreciated the extra lengths they went to make sure we were satisfied. However, the service department has been some of worst experiences I’ve had with a business. Every time I have come in for service the price ended up being higher than quoted. The last time I came in I was told my trailer brake system was faulty and needed to be replaced but it would be under warranty with no cost to myself. I agreed to the repair based on this information. When I showed up to pick up the truck they had charged me for the repair. When I challenged the issue they tried to explain to me that I was in the wrong and somehow misunderstood. I let it go but I have now had enough of the constant phone calls, emails, and text messages I receive from them for service and trade-ins on our vehicles so I have decided to write this review. I have called in at least 4 times now and asked for them to stop calling and messaging me, sometimes 3-4 times a week. That is to the point of harassment! I have noticed a gradual decline in the service provided and unfortunately I don’t think I will be buying or obtaining service from them again in the future.
Took fiance in to get a new vehicle and was welcomed like family. They had a wide variety of vehicles and took the time to explain each one and wasn't pushy to put us in a vehicle she did not like, and watched closely to the exposed emotions to see how we liked or didn't like it. The financial team listened to our wants and need and did everything they could to meet our demands. We had an amazing experience and highly recommended them for dealing with.
Was great to deal with all involved. Thanks Bryce and team. Was quick and easy. Painless. Thanks for making this happen and we love the truck.
Vehicles sales experience was amazing. It was quick and fast and I was in my vehicle in no time.
Service department, I am not impressed with. I came in with a signal failure. I waited 5 1/2 hours in the lobby for a 30 min fix.
I was told “it’s an easy fix and shouldn’t take long” by 2 separate people. So me and my 3 year old daughter waited, waited and waited. Even the other customers noticed how long I was there and felt my frustration from the conversations I had while I sat and waited.
Would I go back... probably, BUT I would have much rather been told, take the shuttle home and we will call you when it’s done... rather than have me waiting all day and waste my time.
Vehicles sales experience was amazing. It was quick and fast and I was in my vehicle in no time.
Service department, I am not impressed with. I came in with a signal failure. I waited 5 1/2 hours in the lobby for a 30 min fix.
I was told “it’s an easy fix and shouldn’t take long” by 2 separate people. So me and my 3 year old daughter waited, waited and waited. Even the other customers noticed how long I was there and felt my frustration from the conversations I had while I sat and waited.
Would I go back... probably, BUT I would have much rather been told, take the shuttle home and we will call you when it’s done... rather than have me waiting all day and waste my time.
Picked up my new 1500 Custom 1500 this weekend. All week Riun in finance and Jami in sales worked hard to get me into the truck I needed. Very professional and knowledgeable. My wife bought a new Traverse a few months back as well and we love the dealership, environment and people. Will buy again from here.
I loved dealing with SMP. Jami and her team were wonderful and so easy to work with and they helped work around my busy schedule. They took me through my car and it was a wonderful experience. Thank you!
Had to take my vehicle in for body work after a minor collision. They took great care of me. From the excellent office staff to the great repair. I would highly recommend!
Employees took an item out of my trunk and are denying it (even though my car has only been serviced there). Manager even told me the technician has no business being in my trunk, yet an item is missing and I found tools left after picking up my car and they are COMPLETELY denying it. Completely do not care about customer service! Do NOT waste your time here. They are negligent.
The sales staff listened to our needs and provided us with great options that included great value for our family. She was friendly, energetic and approachable. It was fun and easy to deal with the entire process. Would highly recommend SMP to friends and family.
I will definitely recommend SMP with family and friends. Very accommodating staff and the sales person is so knowledgeable of the vehicle. We had a very good experienced. Glad we went there 👍
They have been five stars in the past but not as good as before. I bought a used truck from them last spring and noticed they were boasting "No Hidden Fees" on their advertising. After a deal for price was agreed upon the next day when I was signing the fiance agreement I noticed the payment was going to be higher than expected. I asked why and found out there was a documentation fee of aprox. $600. one of the largest out there. I asked why I wasn't told and the finance guy said sorry it's posted on the wall in the other office. What is their definition of a hidden fee?
The first time I plugged in the block heater this winter it didn't work which left the vehicle in operable in cold weather. They advertise a many point inspection of their used vehicles but apparently they don't bother checking block heaters. Make sure you check this yourself before the 30 day used car warranty is up. I phoned in a complaint to the salesman's associate but no one returned my call after they promised too.
Typically great service with accommodating shuttle service. Booked appointment 5 days prior and on arrival this morning there was nothing in the system about appointment. When booking, the service person over the phone seemed inattentive and just prior to hanging up could heard yelling and joking to a coworker. Not professional. Previous good experiences. They still scheduled me in but surprise my truck is not done today now. Dealt with Clint in service on arrival and he was great. Knowledgeable and seemed like he actually cared, also was a tech for many years and it shows!
I have to say I am more then pleased with the service I got today from Corey, Jami and Kelly. They went above and beyond customer service helping my pick out my new vehicle. Thank you so much again for everything!!
I came to SMP hoping to get a certain vehicle and it turned out it was out of my price range. My salesperson, Sam, accommodated me, exceeding my expectations. I found a great car and was treated super well. I feel confident that my car has been well maintained. Exceptional service and reassurance that my car is in great shape!
Went in the purchase a vehicle. The staff were quick to meet you in the parking lot, take you i inside and get the ball rolling. I’m thankful for Sam and Ryin for there awesome customer service and everything they did in such a timely fashion! Will be coming back to SMP in the future.
Coming to saskatoon. From Regina. Did not know what to expect. That day was busy. But I was treated well. And the wait was not that long. I would like to thank Sam for your time and effort. I would recommend SMP to anyone.
Worked out the deal we needed on the nearly exact model we wanted. Worked with Sam and Randy - both good! Referred by friends - will do the same.
They were all so very helpful, I just went in to see what I can get and to fit my budget and Jamie Mitchel helped me find a great truck. Thank you for being so very kind and helpful, thanks for showing me a few trucks and the one I took home.
I was able to walk in and out with no problems at all. Jami was able to set me up with a car that I wanted and she explained everything that helped me understand exactly what I was getting! Kelly, the finance manager, was full of energy that made the wait worth all the while!
Great group of guys that helped on the purchase of my truck. I'm fussy but they found one with everything I wanted in it for options. Never showed any frustrations and were eager to see the outcome after the work that was going to be done to it. Alistair was a great sales rep for me. Recommend anyone to this dealership. This is the only one I deal with.
I went in today for an oil change and asked them to check my back tire as it was low the day before.
I sat in the lounge for over 2 hours before they came to tell me that they found a nail in the side wall of the tire I asked them to check.
They told me it was NOT ABLE TO BE REPAIRED and I needed to purchase 2 new tires. I decided to get 4 new ones installed. They told me it would be $409/ tire, shuttled me home and told me it would be finished before noon. (The shuttle showed up at 430)
After a little research, I found the same tires for $327/ tire elsewhere.
My husband was leery and decided to go look at the tires himself once he was done work. They were definitely not expecting my husband to show up. The nail WAS NOT in the side wall at all and the tire WAS repairable- there was NO NEED for new tires at all.
SMP totally took advantage of me as a woman who was alone today. If my husband has gone in initially, I can guarantee they would have been able to fix my tire.
I just missed my previous Dealer with their constant follow up of the condition of my vehicle, schedule for check up and everything. Now, I regret my whole life why I switch to this dealership. I even got their package aside from warranty..... But no, I was not as important as other costumers........ Never again....... and will never recommend to my friends and my friend friends.
Deal was fair, fast, and multiple specialists assisted to complete the entire process that enabled us to drive away in a new vehicle, worry free.
So good that I may even go back and buy another one, just to go through it again!
My dad bought a vehicle from here and we had a great experience as Randy helped us with everything from the start. Sean from Financing did a great job to help us to get the best rate that we were hoping to get. The vehicle is in good condition as well. definitely recommend the place
Wonderful help from a female sales woman who understood the vehicle needs of a mother ex. which seats are most wipable. Great price, quick purchase and super friendly. Love my new/used vehicle!
Wonderful service from Ron Morton.. bought a used vehicle and very impressed with they way they treat their customers.. a definite professional.. Thanks Ron!!🤗🤗
Jay Castro and Steve J helped us out when we were looking at vehicles. We were able to try a variety of Chevy models and finally decided on one. The Costco deal ended up to be pretty good. Jay and Steve let us take our time to decide and there was no pressure. The sales part was great. I just hope the service side of it is great as well. Have had nothing but problems at every other dealership service department in Saskatoon.
Excellent service, I felt like my needs were listened to and I wasn’t a number. Extremely friendly staff! If you’re looking to buy ask for Joel, he’ll get you in the car you need.
Back in 2015 between July 23-july 30 my 2010 Camaro ls started having misfires and a check engine light. This was back when I had just finished putting brand new spark plugs and ignition coils on my car at around 60,000 since it was idling rough. I was working for a local Gm car dealer at the time and I found the applicable technical service bulletin since I was a Gm 4th year apprentice the bulletin stated that on my engine they were known to have pourus cylinder heads which would cause the spark plugs and ignition coils to misfire due to the heads being pourus and leaking oil into the spark plug tubes.
I got the car from the dealer where I worked with 58,000. I noticed this issue when I was changing my spark plugs and ignition coils of oil inside the spark plug tubes.
So I called and booked an appointment with SMP Saskatoon and went to get my car looked at.
I even took three copies of the technical service bulletin for the issue that my car was having and I also emailed all the pictures I took of my spark plug tubes on my cylinder head for bank one of my engine to there service advisors that I was dealing with.
I only had three days of my powertrain warranty left when this started happening and it wasn’t doing it before near the end of the 5 year or 160,000km powertrain warranty was up.
So after all this SMP SASKATOON DENIED ME WARRANTY AND SAID TO MY FACE THAT THERE WASNT ANYHING WRONG WITH MY CAR NOT TO MENTION THEY DENTED THE DOOR OF MY CAR SICNE THEY OARKED IT BESIDE WHERE THE CONSTRUCTION GUYS WERE DOING CONSTRUSTION IN THE BACK WITH A WHEEL BARREL.
Besides the dents in my door that’s all they fixed.
I change my engine oil with full synthetic 5w30 engine oil since I know these engines are prone to timing chains and currently I’m still on my original set of timing chains.
I take super good care of my car and have a blast driving it.
On multiple occasions since I was denied warranty I still get a check engine light for misfire codes on the exact same cylinders in my engine.
Not even 28,000 on July 5, 2018 I get a check engine light for misfires again on the same cylinders as before but now also on cylinders 2,4,&6 on bank 2 of my engine as well as the cylinders from before on bank 1 since the heads are still pourus and leaking oil.
Due to this issue I went only 28,000 on brand new ignition coils and spark plugs.
And instead of having only one cylinder head being Pourus and oil loeaking I to my spark plug tubes I now have two cylinders heads with the same pourus issue on cylinder 1, 2, 3, 4
The only cylinders that are fine are cylinders 5 & 6
Also since this issue has been happening I’m burning oil and I’m also having to add about 2l of oil before each oil change and due to that my cylinders are very spot covered on my cat back exhaust.
There is no reason that this should be happening at all and should have been properly looked at when my car was there instead of them saying that there was nothing wrong.
So my options are go to another Camaro authorized dealer or I put a brand new engine in that has a 3 year warranty on it.
From what I experienced I wouldn’t recommend getting work done at SMP service Saskatoon.
The only people there that have helped me lots and treated me with respect are there parts department as my family has known Steve and the guys for many many years.
Other than that SMP HAS LOST MY BUSINESS FOR GOOD.
How do you explain the dam oil in the spark plug tubes then these were taken and emailed to you and i gave you a copy of the gm technical service bulletin and was still told that nothing was wrong now both my cylinder heads are in the same condition on cylinders 1, 3, 2, 4
How to do you explain where the oil is coming from. Since this wasn’t looked at i have went through 18 ignition coils before i even hit 80,000km because the oil is wrecking the could and causing misfires.
We bought a car from Jamie Allan.. and we were so pleased with her knowledge patience and friendliness. We never once felt pressured into new or used but rather followed our lead and we felt she was honest and upfront with us. We left after the first appointment wanting to buy a car from her. We got an Equinox LT and she was great about showing us all the details. The dealership worked hard at making it work for us financially.. Great experience and really fun!
Great experience. Friendly staff. Dan Barrett was awesome to deal with. I wanted to give 4.5 stars but not sure how to do that. Buying my 2017 Kia Sorento EX turbo from here was great. Would give 5 stars but they didn't give my first tank of gas full like another GM dealership offers.
Very happy with Dan Barrett and the car he sold me is a like new 2013 Impala perfectly clean inside and out. He has great staff as well. They treated me well. Would definitely go back.
So far my experience has been so so. I came in and was given a quote on a car - the price of the quote was reasonable and at the top end of the market price value for the car. They had agreed to about $8000 for the car. I asked them to look at possibly taking my car for a trade in and they asked what I wanted for the car... they met me where I was at and I thought we reached a fair deal... then at the time of crunching numbers the price of the car was back up to $10K+ because they gave us maybe more for my car then they wanted so they made up the difference by jacking the car price back up. So that sorta sucked. I was told the anti theft package was just included - but then they charged $350 for it and said that it’s not mentioned in the price of the car but that it’s not optional. The admin fee was $500. So just be prepared that the bottom line price won’t be what you pay in the end - there will be several other things added. Overall the speed of which the process was completed was good. The service was good and overall I am content with the deal. A bit more honesty in the process would have built trust and long term loyalty. That was not achieved. I walked away feeling it was an acceptable business transaction but not a lot more than that.
I had a great experience at SMP!
I'm so grateful to have a safe, reliable and beautiful new vehicle!
I will definitely recommend everyone to get their vehicles there!
Thank you so much!
Candy 😃👌
Great GM dealership, Sales Manger Corey was phenomenal to deal, went over and above in my experience. Will definitely be back and buying again.
Just got a 2019 Chevy Cruse! Fantastic staff! Great customer service! Highly recommend anyone who’s looking for a car truck or suv to go here first!
Jay (I can’t remember his last name or find his card!) was amazing to work with! He was patient with me and very helpful!
I give 5+ stars to the sales staff!! I had a pretty good experience here. They had the vehicle that I wanted and offered a competitive price for the one I bought, and also for my trade in. They honoured their exchange policy without a problem. The staff is all very friendly! Will definitely deal with them again in the future!
BUT, I did however have a rotten experience with the service assistant manager. Because of this I will not return to, or recommend the SMP service department, but would 100% recommend the sales and support staff!!!!
Terrence was very professional and efficient. I was looking for an FR-S and within half a day he found one that was within my price range, reasonable, and reliable. He saw me through from the purchase and hand off of both car and paperwork -- I would definitely recommend going to him!
We needed to replace our old pickup truck and stopped in at SMP. We were hooked up with Sales Associate Jami Allen. It ended up being the best vehicle buying experience we have ever had. Jami and the rest of the staff were fantastic.
Great place to purchase a vehicle. Sales personnel were courteous, polite and very helpful. Left dealership feeling I had made a good deal will definitely stop in for my next vehicle purchase. Thank You SMP
Got my 1st car from here and everything went awesome. They were all so helpful and polite through the whole process. I couldn't of asked for a better experiences. Highly recommend going there!
Kelly Prior is the person that I dealt with, He was friendly, great with information and showing how to use features of the car. Only questionable thing to me was after paying the amount on the 2013 Impala I purchased, I still had to pay the amount of having my old car looked at (and decided it wasn't worth fixing hence buying the Impala.) I can see if I wasn't buying a car from this dealership but with the amount spent on my new car that was a bit disappointing. Other than that everything else was great.
Sales and Service
The shopping experience at SMP is first rate because of the knowledgeable and friendly rep I deal with, this experience carries over into the service department where any concerns whether it be a re-call or regular service matter is dealt with in a friendly, courteous and knowledgeable way, I would not hesitate to recommend SMP to any family and associates who are looking for a first rate experience in purchasing and/or getting a vehicle serviced.
Purchase of 2013 Equinox.
I wanted to upgrade to a newer Equinox so I went to see Ben Roberts. Ben helped me find a 2013 model that suited my needs perfectly. Then Nicole, his assistant was very patient and helpful going through all of the technical information when I picked it up. I was very pleased with the service from both Ben and Nicole and enjoyed the whole experience of purchasing my new Equinox with them.........Thanks Ben & Nicole.
2014 Chevy Silverado (my first new truck)
While the truck pretty much sells itself, the staff at SMP were very knowledgeable about their product. While this is our very first NEW truck, they were helpful in providing information to prove to us that now was the time to buy new. They understood our needs and did not try to sell us more then we needed.
It was a fun and stress free experience for us. They shared personal experiences like they have known us for years (Stan I like my steaks medium rare).
Kelly was great to work with and really work hard to get us a good deal. Plus came in on a day off the finalize the deal (showing his dedication to our happiness). Would like to see pics of his up coming fishing trip.
Mike really worked to help us understand the financial side. This man has a strong background in the whole process (watch out Stan your job may be at risk here). He is currently restoring an old Apache, and loves to talk about it, as well as what else is going on in his life.
SMP are definitely a Trusted Saskatoon Auto dealer
I recently bought a used Ford Flex from SMP- and the experience was wonderful from beginning to end. The sales person I worked with Ben Roberts who is fantastic to deal with. He started by assessing my needs in a vehicle ( as a family of 5) and explained that he thought a flex would be perfect for our family. After a test drive i was sold on the vehicle and proceeded to the finance department, where i got looked after very well. any questions I asked were answered fully, and Ben bent over backwards to accommodate me, i got so much added value including fitting a command start , airmiles and a trip for 2 to Vegas!!! Both Stan the manager and the owner of SMP personally thanked me for choosing to buy a vehicle from them, which I thought was a really nice touch. Ben has been in ouch a few times to check if all is ok ...I love my new vehicle and so do the kids!! In conclusion I wouldn't hesitate to recommend them to anyone looking to purchase a vehicle new or used. They are definitely deserving of the title Trusted Saskatoon Auto dealer