Good sales staff, very pleasant to deal with. Tyrone H. was caring and did his best to make sure that I was satisfied with the new car purchase at each step.
Ray Bélanger was amazing to deal with, got me the truck I wante, at the price by the date I wanted. I will most definitely be dealing with him for my future purchases!!
The sale person was Carter Stepvens he was very up front with every questions asked and very helpful with all and during the transaction. I would recommend
the dealership to anyone. I am very please with my 2017 XT5 Cadillac.
Dealt with New Roads before and with same salesman. Overall a good experience. Sales (Stef Zangari) went above and beyond to source vehicle and colour we wanted. As is usually the case though, once the deal is struck the Finance folks are more interested in selling you expensive fabric, paint and rust proofing treatments than taking "No Thanks " for an answer. We had to pressure them to honour an in-house incentive which they claimed could only be used for paint, fabric, rust protection or extended warranty, even though we were told by Sales the credit could be applied to dealer installed accessories.
After sales service and followup is good. Highly recommend Marc Murphy as the go-to Service Advisor. Overall, based on 3 vehicles i am pleased with New Roads. The post Sales deal closure, while a turnoff, is fairly typical of the Canadian car-buying experience in my opinion and certainly could be improved.
Jeff Card the General Sales manager and the entire team do an excellent job with 100% customer focus and honesty. I highly recommend them.
I started at another dealership and was getting nowhere. I found tony at new roads in Newmarket through unhaggle. He helped me over the phone and assured me he could get me what I wanted. I went to see him and he did exactly as he said he would. He got me a fantastic deal on the truck I wanted. He delivered on my terms and was very knowledgable. Thanks to everyone at new roads.
I was incredibly disappointed by a recent interaction with the Service Department manager at this dealership. My father, a 70-year-old resident of Keswick, had his vehicle brought in for service. He was informed that the repair would cost $800 before tax, and that because the dealership didn't have the part required for the repair in stock, it would have to be ordered in, and he would be without his vehicle for a week. Instead of offering him a courtesy vehicle to use due to the inconvenience of them not having the part required, he was offered a rental at a rate of $40 per day, on top of the $800 (+tax) quoted for the repair. A senior citizen on a fixed income with no other means of transportation, and they couldn't offer him a courtesy vehicle to use while they waited for the part they needed to come in (something he had no control over). A man who spent 30 years of his life working on the assembly line in Oshawa at the General Motors plant, and who has loyally driven GM vehicles his entire life. Is a $200 car rental fee really more valuable than a life-long, brand-loyal customer? Is $200 really worth losing his next vehicle purchase, and the vehicle purchases of other family members who hear this story and are justifiably disgusted? That logic doesn't make sense to me, nor does the math. This manager, and this dealership, need to learn a lesson in what good customer service is. They need to understand that customer loyalty is not measured in dollars and cents, but in service, appreciation, and respect. I'll be encouraging my Dad, and everyone else I know, to look elsewhere for their next vehicle purchase.
Customer service was fantastic from the moment I walked through the door . Robert was friendly informed and professional . Although I was working within a tight time frame he made it happen . Myself and my family couldn’t be happier with our new Silverado ! Thank you
High quality service during Covid 19 with strict protocols between staff and customers' safety.
Getting to speak to someone on the phone is next to impossible! The answering system goes around in circles back to the beginning
Even if you are able to leave a message you must wait 24-48 hours for a call to be returned!!! Better communication would be much appreciated
Over the last 5 years I've purchased several vehicles new and used.
Our experience at NewRoads GM with Jeremiah was hands down the best I've had.
I can honestly say his professionality is the reason I ended up giving this dealership my business!
Strongly recommend buying your next car from this gentleman!
Over the last 5 years I've purchased several vehicles new and used.
Our experience at NewRoads GM with Jeremiah was hands down the best I've had.
I can honestly say his professionality is the reason I ended up giving this dealership my business!
Strongly recommend buying your next car from this gentleman!
My Service Advisor Scott is exceptional. Refreshingly honest, he takes pride in what he does and works intent on restoring customer faith in the auto service industry. Scott has integrity, he's reliable, has polished people skills (adaptable to my way of communicating), great listening skills, articulates clearly, effectively and has sound mechanical knowledge. I'm happy to have built this relationship with Scott and trust in him and, as a result, in this location. No gesture, no matter how small, is ever wasted! Bravo Scott!
My husband and I were looking for a vehicle and this is when we found Carlo Galloro. At Newroads. He found us a great vehicle. Traded our vehicle and he jumped over hoops so that we could get into our new vehicle. He was amazing he was fast and he was adamant in getting us this vehicle. So if you're looking for a new vehicle call Carlo he will not take no for an answer.
Nan provided us with professional sales service regarding all aspects of buying a new vehicle. Sean assisted us in dealing with the trade-in as well as other financial issues. Both of them are very professional and all their efforts are greatly appreciated.
Very respectful guys that work at this place. To treat you like a human being not just the number. Proud to say that I actually made a new friend in Amit one of the dealers as he hooked me up with a 2013 Ford Focus no money down and low monthly payments. They took an extra day to make sure that the car was running properly and well-maintained and they dropped it off at my house with no questions asked. Whole experience was satisfying and I think you guys for giving me a chance but most importantly treating me like a human being
I had John Ulman as the salesman, he was extremely helpful and thorough. He went above and beyond And would recommend him for your next vehicle purchase. He also didn’t give me that snake car salesman vibe. He was genuine and down to earth.
For financing I had Nadine Venier financing manager. She was extremely helpful and with her various contacts in the business she was able to get me financing with not the greatest credit score. Everything was explained to me and she made me feel comfortable before signing any paperwork.
My husband and I had the pleasure of dealing with New Roads again today for our vehicle needs. Our sales associate John Agnew was nothing short of 5 stars. This was our second time dealing with John when purchasing a new vehicle and once again was a great pleasure! Highly recommend him if you're looking for a vehicle at new roads! Thanks again John, Greg (manager) and the new roads team. - the Labries
My experience with NewRoads Chevrolet Cadillac Buick GMC was a very good one.
Sales Consultant John Agnew worked hard to reach a deal that was to everyone’s liking. He was courteous, knowledgeable and respectful.
Finance Manager Nadine Venier made the financing process clear and concise. I wasn't even dizzy after all the paperwork!
Well done to both and to New Roads GM.
Great experience at NewRoads Chevrolet purchasing a new Vehicle. Special shoutout to Nadine and Daniel for making everything so easy! It's greatly appreciated and doesn't go unnoticed. I definitely recommend NewRoads to anyone looking for a new or used vehicle!
My wife and I stopped in at New Roads over the weekend to test drive a GMC Terran.We met with John the sales associate. He was awesome. He was very helpful and friendly and new his stuff.
John did not try to push us in anyway or try to get us to buy something we didn't like. He was very professional. I would highly recommend New Roads
Service was fantastic when above and beyond to get the Cadillac Escalade that we wanted
Very positive, courteous experience with John C. at New Road Newmarket.. John quickly understood what type of vehicle we wanted to purchase and went outside his dealership to find the exact model with the right options. The sale was completed quickly and to our satisfaction. I can honestly say that John C. went above and beyond to meet all our needs.
My husband and I enjoyed our recent experience purchasing our new High Country Chevrolet. Our salesman Jason was terrific!! He made us feel very comfortable, not pushy at all. He supported every decision we made without question. His knowledge was superb! A pure delight dealing with you Jason!!
I would also like to acknowledge Moe and Sean for their excellent customer service!!!
You guys make buying a vehicle an absolute pleasure!!!!!!
Thank you
My husband and I attended at five dealerships in order to find the right vehicle for us. We started out with and ended up at New Roads, Newmarket.
John Cipollone our sales consultant was excellent. He provided information and quotes on several vehicles. John was extremely patient and knowledgeable as we "discussed" various pricing options. He was also very friendly and attentive during out test drives. We thank him for arranging a good deal for us and an all around pleasant experience.
We also thank Nadine for completing the financial aspect of the deal.
Great customer service. Keep it up.
Michael & Edith
Montana has been really helpful for us throughout all the way. She's not pushy like the sales person that I've encountered. I recommend her for all the younger possible buyers because she really knows how to work with the young segment.
NewRoads Chevrolet Cadillac Buick GMC is incredible!
Moe went above and beyond to help me get into my Dream Truck ... Time and time again, this Dealership and everyone I deal with there has made me feel like I’m part of the NewRoads Family.
From Sales to Service to Management,
This is the only Dealership I recommend to anyone!
The staff here are very friendly and helpful. I came in looking for a used car and they took the time to listen to my checklist and conveniently sent a list of cars via text that matched my interest from all the nearby newroads locations. Good inventory too. Definitely worth a visit!
I'm thrilled with the professional sales team at new roads. John answered all our questions and made us feel comfortable throughout the whole process. We will definitely be back.
Michael from NewRoads Chevrolet Cadillac Buick GMC is incredible! He went above and beyond time and time again to help us. He is a man of customer service, many thanks to Montana as well for directing us to him. Would recommend that team to anyone!
Met Montana on a cold call to New Roads dealership I was looking for a specific vehicle, that vehicle had just sold she recommended me to another dealership and helped me connect with a sales manager who had another vehicle similar to what I was interested in. Purchased the vehicle that day. It was a delightful process dealing with Montana. Thank you for your help !!
We had a great experience with Montana. She is very professional, courteous and straight forward. She listens to the customer’s needs and delivers exactly what she promises. Thanks Montana!!
Bought many cars over the years but the process I had dealing with John Agnew recently as I purchased my new truck was the certainly the best. Seamless and no-nonsense with thorough followup. Thanks John!
I recently purchased a used car from them, and am very happy with it. They couldn't have been nicer, and helped me get just what I was looking for. The sales consultant, Jean-Luc, assisted me with the whole process, from test drive to pulling off the lot, and answered all of my questions.
John is a outstanding happy salesman.I am so impressed with his manners, his neatness, the respect he shows and an amazing customer service. I bought a GMC Yukon Denali from this dealership and he was extremely friendly and helpful. I will definitely recommend him to my friends and families.
Thank you John and keep up the GREAT service.
Steve worked very hard for us on all aspects of our deal. He got us a great price on both the Jeep and my trade-in, then got me a great rate on financing. Then subsequently Steve looked after every aspect of a follow up service call with the roof assembly. I highly recommend ‘Steve for any vehicle purchases you may have in mind. I would give him six stars if I could :-)
Tony
I have no words to describe my great and joyful experience with New Roads, I would write a whole essay but I'm just going to simplify it in few words, THEY ARE THE BEST, a special thanks from the bottom of my heart, to a very hard working, dedicated and professional man, STEPHEN BRAYBROOK He went the extra mile to get the car I needed, and made sure that I was taken good care in every aspect on the purchase of the vehicle.
Thank you NEW ROADS AND THANK YOU STEPHEN BRAYBROOK FOR THE AMAZING WORK YOU GUYS DID TO MAKE MY FAMILY HAPPY AND TO GET US ON THE ROAD WITH SUCH A GREAT VEHICLE.
Great atmosphere and customer service. Everyone said hello and greeted me with an smile. Felt great to have staff address every question I had. Highly recommend visiting this location.
Where to start? And this is the first time of all my new car purchases I have done a Google review. I was looking for a new vehicle and filled out a general finance website, I received a number of emails and phone calls, most of which upon further research were or appeared fly by night. Then I heard from Wendy Sicard at New Roads via phone and email. I thought " here we go again " but this was different, I told her due to my work hours I would prefer to initiate the process via email, which we did, she was polite and efficient in her replies which gained my trust, over the next 3 weeks I was changing my mind and vehicle to the point that anyone else would have wrote me off, but not Wendy.
She still maintained timely responses and never gave me any indication I was no longer a priority. In the end, the vehicle I chose was in such demand only a few dealers had my model and colour, she worked the phones and emails with these dealers and got me my vehicle at a far better finance rate then other dealers, she went to bat for me and I am humbled by the hours of back and fourth this took her.
I picked up my vehicle today at New Roads Toyota and the dealership was great, and Wendy in person is as every bit as a professional as she is over email and phone, I was walked through everything thoroughly and it was explained clearly, she wanted to make sure I knew everything I was signing and getting with dealing with New Roads. This to me was a first class experience and the extras they give you shows they care and go above and beyond the competition, I highly recommend New Rodas and Wendy, if you're not sure, reach out and give them a chance, you will be glad you did.
I will recommend to anyone who asks, Wendy and New Roads after this first class experience, and they will be my only choice going forward.
Cheers to you both, New Roads and Wendy, one of the best consumer decisions I have made!
I do not feel that the quality of certain vehicle(s) 4500 series duramax have not wore the badge of the bow tie well at all, I've had the pleasure of maintaining multiple types of GM products of various years. What I see in the lots now are electrical nightmares with not enough information given to the CONSUMER.
It is not your responsibility to make the vehicles, I understand, you want to live comfy so you sell LOADS of exceptional vehicles.
GMC was once the only manufacture I would buy. Now. I would only, maybe buy a GM truck , not new.
I'll give you 2 stars because you or a machine was nice enough to have a response, but you will never get me to love GM like I once did.
Have a wonderful week and hope you keep up the sales.
Absolutely the best parts department of any GM dealership I have ever used for the 3 automotive shops I've owned. Jennifer is quick and succinct and a pleasure to do business with, an absolute asset to their success.
Everyone at New Roads was a pleasure to deal with. I had a great experience purchasing my new car there, and I will be more than happy choosing New Roads again in the future. To top it off, I got the pleasure of meeting the new sales rep, John, who made his first ever sale with me! Thank you New Roads.
Went in for an oil change and routine check up. Had noticed some noises from the front end. They found the problem quickly, informed me that the warranty they had sold me when I bought it would cover the repair, and then got me a rental car for the night since it would take all day to fix. Excellent service. Thanks again Marc!
I just wanted to say that the service that I received in getting a vehicle was absolutely amazing. Wendy took such good care of me and my family in getting is exactly what we needed and wanted. She worked so hard to get us the best deal possible and kept in great contact with us and kept us informed of everything that was going on even on her own time. The best experience I've had by far in ever getting a vehicle.
Possibly the most wonderful experience purchasing a new truck ever. From start to finish, the team at NewRoads we’re friendly, effective, and brilliant. Great customer service is in their DNA.
What a fantastic dealership!
I bought my Dodge Avenger from the used car staff there and they made the process easy and stress free for me.
Better than that, regular maintenance on my vehicle is always handled well by Scott Summers and the service department at Newroads.
I will certainly buy my next vehicle there, next time a GM, and will know that I can trust Scott to keep me on the road.
The entire service department is fantastic, but if you can choose I recommend Scott Summers as the Service Consultant for you.
NewRoads GM in Newmarket was amazing. Joshua went above and beyond to get me a much more reliable vehicle not to mention newer then my previously used vehicle. He was very helpful! And extremely patient with my numerous messages. The staff at the dealership. We’re nothing but friendly and helpful as well! From sales, to finance I can say it was an amazingly smooth process and great customer satisfaction for sure! I am beyond happy to have my new set of wheels, and would highly recommend all the staff/dealership to others in the future! Having a not so good experience with a previous dealership! It was nice to have better service and more empathy and compassion for me as a single mom and needing a reliable vehicle! It’s nice to know that great help does exist! Thank you to everyone at NewRoads for all your help. I am looking forward to enjoying my 2018 Ford Edge.
Thanks again,
Mandy :)
Booked an oil change on their website for noon. Got there 10 minutes early. Got told there was at least an hour and a half wait. I told the lady I had booked a noon appointment on their web site and that I wasn't just walking in. she said that didn't matter that I still would have to wait. So what's the point of booking an appointment on their website if it is still first come first serve. The person I was speaking with was not very friendly either. A big waste of my time. I'll take my business somewhere else. After three weeks of contacting the dealership about my issue the manager finally called me back. He was very helpful and he did rectify my problem. I will give this dealership another try the next time my car needs service.
I purchased a Chevy Equinox from this dealership last year August. Last month the car`s engine light turned on. I brought it to the service department of New Roads GM for diagnostic and they did an awesome job repairing the vehicle at no cost. The service manager Mark made sure that the car was repaired properly and also right away arrange a rental car for me while the car was there for repair. I have purchase cars from so many dealers and I have not seen a dealership this professional. Everyone from the front desk staff to the managers always do their best to help. This is the second car that me and my family have purchased from them and always love the experience with get from this dealership. Once again I thank Mark for always helping me with the car and making sure it is fixed properly.
Thank you,
Mohammad Bakhshi
Super fast service. Kept up to date by my service advisor at every turn for my recall repairs. Tech went above and beyond getting my car back in such a short time. Couldn't even tell someone was in my car. Can't say enough great things about this place. Looking forward to seeing this place once construction is done. Definitely recommend getting service and maintenance work done here.
Finally, I can make a review for this dealership(NewRoads Chevrolet), why? Because I bought a new car from it, I want to know will I get any trouble or problem from them after my order is made before I made a review. I made a order on end of August, wait about 2 months. FINALLY on October 2*, 2018, I picked up my new 2019 Chevrolet Bolt EV. In this 2 months, my first salesman Dorel(Thank you so much!), help me a lot on getting a great deal as he can(other dealer give me little bit better, but its too far from my living) and he kept doing a nice job after we made a deal(keep following and keep in touch for when I got a question after, but too bad he no longer in this dealership now.) Now, my second salesman Moe continued to kept the service great after Dorel pasted me to him, everything I needed and asked, he always kept in touch and done well. Thank you so much for their hard work. And of course, the manager Sarah, she is so pretty, nice, and always have a shinning smile on her face. She kept doing a nice, fast and clear jobs from the beginning(when we sign the order contract) to the end(at the day I pick up my new car). Done well and thanks again. Of course, the service department I didn't visit yet(just pick up a new car, then need the go doing a service, I don't think I that bad luck...touch wood, touch wood), but I wish they doing a great job also. By the end, I can said New Roads Chevrolet is one of best dealership I meet before. Of course this is only my own experience, but wish this can help.
I was shopping for a (lightly) used pickup truck in the Newmarket area and happened to notice one on the lot that looked like it would fit the bill. Clean as a whistle and only a year old. Called the next day and made arrangements to meet up with Michael Small and was very impressed with his knowledge about not only this truck, but vehicles in general, how option packages are built and whats included in them, warranties and protection for the years to come. The other staff we met with to finalize the deal were just as knowledgeable in their fields.
Over all, a very satisfying experience and I hope to have many years of pleasure with this vehicle.
I had a great experience in Saskatoon at Wheaton on circle drive! Rick stolz was my sales person! He was helpful friendly and willing to negotiate and find a vehicle that was adios able and suitable to my needs! He answered all my questions and I was pleased with the vehicle purchased! I will purchase another vehicle st Wheaton because of my rxpetience! Thanks Wheaton but a special thanks to your great staff! Thanks again RICK FOR ALL YOUR HELP!!
Absolutely wonderful customer service! As soon as I walked in, I felt very welcome and I was helped immediately. Tom and his Staff were very friendly and willing to lend advice. One staff member even walked with me to a different plaza to help me open my car after I accidentally locked my keys inside! Would definitely return and would certainly recommend -- thank you!
My experience with New Roads has always been excellent. Stef Zangari is very personable, goes the extra step to ensure we are happy with our purchase. He is knowledgeable on the technology and extras each vehicle has to make an informed decision when purchasing a vehicle. Stef worked within our budget to choose suitable cars to test drive explaining the options & safety features for each. This is the second new vehicle we have purchased through Stef at New Roads over the past 3-4 years as we trust his advice. Marilyn Pearn started our paperwork and handed the closing over to Joani Snow to complete as she recently transferred into their finance dept.
After a car accident and learning my car was a write-off, a friend recommended I go to NewRoads GM Cadillac Buick of Newmarket. From the moment I walked in the door and was greeted by the friendly receptionist, I got the feeling that something good was about to happen.
I was then was introduced to the most wonderful salesman Tony Ladas. I told my story to Tony and he took me from feeling nervous and apprehensive about buying a new car to feeling relaxed and confident and happy to have come to the Dealership.
Being in the car accident, of course wasn't my choice. I wasn't financiallly, emotionally or mentally ready to buy a new car. Tony guided me through the different Lease and Buy options and I basically felt he was holding my hand through the entire process. There was no secret adgendas, no leaving me alone to "ask his boss" this or that, Tony was very friendly, funny and empathic explaining everything to me and ensuring I was totally comfortable with each step we took.
Due to some difficult life situations, I had to ask my father to co-sign for me and being that my Mother is handicapped and can't be left alone, Tony made the 6 hour trip to see my father to get the paperwork done. Tony went beyond the call of duty as far as I'm concerned.
I was so surprised and delighted that the entire process went so quickly. When it came time to leave with my new car, I was completely blown away to find that many of the Dealership staff gathered outside by my car and gave me the keys to my new car and made a huge fuss over ME!!
I sent a "Thank you" letter to Tony to thank him for everything he did and for treating me like a "somebody"! I also sent a letter to General Manager of NewRoads GM Cadillac Buick, Jim Van Dusen to let him know how impressed I was with every member of his staff that I came in contact and the process of buying my very own first new car.
Tony Ladas has 22 years of experience in the car business and it certainly shows. I can't be more honest about how thrilling the experience was for me, I was actually brought to tears of joy!!
I love my 2014 Chevy Cruze and meeting Tony and the staff of NewRoads was the best thing I could have ever done for myself. I highly recommend that you don't think twice about what dealership and salesman to go with!! Like Nike says.... "Just Do It!"