When looking for a new vehicle I will always come to the team at Tom Smith! The staff is beyond knowledgeable and accommodating to work with! I had the best experience and will always recommend. (adorable dealership pup Levi was such bonus to see during my experience)
Great experience dealing with Tom smiths. The staff is very knowledgeable & helpful. Highly recommend!
Great service! Would highly recommend for sure if you have ANY vehicle needs!
Best dealership around. I come from Barrie to get work done here. More than thorough. Very good at finding issues, even ones I don’t notice. Always very quick, super efficient. Willing to do what’s needed to make customer happy. Couldn’t say enough about this gm dealer
The Tom Smith Service Team are exemplary. They provide top notch service and sales to clients.
Thank you Ben, Mike and Erica for a great buying experience during a crazy time! One of the best buying experiences I have ever had. Thanks to Ben for putting up with me!
If your in the market for a car go see Ben!!!
Thanks!
Great service desk and maintenance staff. Will recommend to anyone who is looking to get there car serviced.
I recently purchased a 2022 Sierra 1500 Elevation Limited. The truck is great but the wait I had to go through was very annoying. My bill of sale said delivery would be on the 16th. Found out on the 17th when I paid for it that the truck is still being transported and should be in by a few days. A few days later it arrived but then I had to wait 72 hours for detailing and the shop to add attachments. I would not have minded the wait, it's the fact I was lied to about initial delivery and strung along for several days that ticked me off. When I asked if I could have some free gas or some other sort of freebie I was told there was nothing they could do. They told me I had two free oil changes, I asked if I could switch them to free gas instead. Same response, nothing they could do. So again I'm fine with the truck, I love it. But I hope they enjoyed my $75,000 because they will never see another penny from me. I won't even be using my free oil changes, I'd rather pay for them elsewhere.
I had an excellent experience with Tom Smith. I bought my first vehicle and our family truck at Tom Smith. Friendly service for sure! Thank you!
We had an excellent experience with everyone at the dealership. We had been looking for a new truck for a while and saw how difficult it had been to find one without having to wait another 6+ months. Jennifer was wonderful at helping us get our vehicle held before it even arrived so that we could secure the truck we had been searching for. Once it arrived, everything went nice and smooth with the purchase process. She was excellent at keeping us up to date from the moment it arrived up until the day we were able to take it home. Thank you again to everyone at the dealership!
Thanks to all at Tom Smith Chev for helping me throught the order process to the final delivery of my 2021 Camaro SS. Nick, Mike (and Adam) were awesome to work with. Covid and the semiconductor issue slowed the process down but thw guys at Tom Smith looked after me.
What an amazing FUN car !!
Thanks guys!!
(:
Piper
They repaired my car and also cleaned it inside and outside, I wasn't expecting that. Well done guy's.
Staff here is always friendly and helpful. I trust my chevy dealer with all my automotive problems and am never dissapointed.
Ben and Alexis are the dynamic duo! They have it dialed in. Fast and friendly service, highly recommended for your next vehicle purchase. Let them know that Robson & Debbie Grant sent you and you will get great service.
Just purchased a 2016 Sierra from Tom Smith with Patrick's help. He replied to my inquiry immediately, was not pushy and was very thorough in explaining everything about he vehicle. After noticing that Android auto was not activated, Patrick told me to come back and they would fix it (the media centre needed a software upgrade which the service dept didn't seem to be aware of). Upon returning for the upgrade, the tech ran into an issue which he couldn't resolve, but Patrick promised to pick up my vehicle at a later date (which he did from 30 minutes away and left a loaner) and their specialist upgraded the media centre. Thanks Patrick.
My friend has had just a horrible experience with GM and Tom Smith.
First the new car under warranty needed major engine work after 8,000kms. Yes, it's under warranty but the car hasn't been fixed for two weeks and at least another two weeks before parts arrive. Dealer offered a low end loaner, not appropriate for my friend's needs. Don't know why anyone would ever buy a GM ) product anyway. GMs quality has been horrible for years and continues to decline.
Friendly staff, every one was happy and all were willing to help in the service department.
Michael in the service department is wonderful. He goes out of his way to keep me informed on my vehicle. Michael is the true meaning of customer service.
I want to thank Tracy Farnell so much for a great experience in purchasing my new vehicle. It was so pleasant to have a female salesperson who was not condescending and extremely knowledgeable about what I needed. Everything went very smoothly. She followed up to make sure everything was good. I love my new ride. 💕
Freindly staff. Good honest advice.
Went to have an oil change, 2 reverse bulbs replaced, 6 screws($14.00 each) for the air box and an engine flush and received a $406.00 bill! Was charged $60.00 in labor to have 2 bulbs replaced ( labor was more than the parts), $60.00 in labor for the screws to be replaced and $60.00 in labor for an engine flush for a total of $180.00 in labor! My first and last time having my car serviced there. Happy and friendly staff but ridiculous labor rates.
Built what I wanted on Chevy site, had option to search Ontario for vehicles closest to build. Number 1 match found here. They sent to my home 250 km away from Midland. Delivered vehicle scratched, kept the plate portion ownership, and misinformed me of cost for sticker and left me without it. MTO replaced at cost to me. Sales manager said he wouldn't reimburse cost to me for MTO and insisted it be driven back to midland to be buffed, i preferred it done locally to me. Sales Manager emailed only and was arrogant, did nothing to work with me and added 500 km to vehicle with no compensation to warranty or wear on my new tires I just replaced. Go to your local chev dealer if they have something you like, have them deal with these guys, stay away.
Excellent customer service and much less expensive than the Barrie Chevy dealerships. I felt like I mattered as a customer whereas the Barrie locations made me feel like I had to jump through hoops. Even though it's an extra 20 minute drive for me it is now the Chevy dealership for me.
Order parts and had them the next day great Service
First oil change and a couple recalls fixed.... went smooth as silk.... great service department.... only issue is the price for replacement key and fob is over $400 bucks....
Look no further for all your car needs! The team hear at Tom Smith are top notch. Great people, great service, what more do you need! Thanks for all your help guys and see you soon!
Very happy with the service I received from Mitch and Alexis at Tom Smith Chevrolet, they brought in a new Colorado from another dealer for me and made the buying process very easy. I've been ignored in the past by other dealerships likely due to my age but they took me seriously here, I'll be back to buy from them again when the time comes!
Very happy with the service I received from Mitch and Alexis at Tom Smith Chevrolet, they brought in a new Colorado from another dealer for me and made the buying process very easy. I've been ignored in the past by other dealerships likely due to my age but they took me seriously here, I'll be back to buy from them again when the time comes!
Looking for my brother and they were helpful and informative
Great service, the repair was less than the estimate.
See Michael at the service dept. He will look after you !!
Not overly impressed, staff is great but I have had my vehicle in for regular maintenance and am not overly ompressed , wind noises, windshield problems , soeaker problems
Fast and friendly service that was performed on time, correctly.
Great vehicles are great prices
Fixed my door up pretty good after it was hit.
Good service and knowledgeable staff.
I was looking for a used vehicle, Jennifer was very helpful from the first email interaction. I didn’t end up purchasing a vehicle through her but she did continue to send me emails about the available vehicles that were similar to my requests. I truly appreciate her continuing efforts during my hunt. Great customer service!
Nope would never go there again.
Nope would never go there again.
Perfect experience with Kyla Milne last week with servicing my GMC under warranty. Shop foreman was awesome and immediately test drove it to confirm it needed a wheel bearing. John the shuttle from VH was top notch. Thanks for your professionalism.
Best services ever.....very responsible. Service advisor Kyla is very professional, knowledgeable and helpful. I will surely recommend and come back.
They have a great reputation and always heard good things about them. Based on my experience as well, I would highly recommend them.
Tracey was a great help. Told her what I was looking for and the amount that I could afford. She found my brand new trax that I can afford monthly payments. She was a huge help. Recommend anyone to see her. Thanks to Erica for the awesome job with the finances
Great service. Recently brought our truck back to have the wheel nuts torque checked after a tire rotation. It was just after techs had gone home so the service manager came out and made sure everything was good himself.
Excellent customer service from Patrick and Erica, we love our new Tahoe. Highly recommended!!
Excellent sales experience with Martin on the recent purchase of my Tahoe. I had been to the dealership a few months prior also looking in to purchasing a Tahoe but ended up keeping my vehicle a few months longer. Martin was absolutely lovely to deal with the first time when I informed them that I wasn’t ready to make a purchase and very understanding which is not typical of most car dealerships. The second time around the service was just as friendly, the purchase of my new vehicle was completely stress free and I was introduced to the management team who were all equally as pleasant. Thank you Tom Smith Chevrolet Team for the positive experience.
Great staff!
Ken always gives superb service. He is polite, efficient, helpful, and knowledgeable. I use Tom Smith service centre because of Ken.
During Nov. 2015 we purchased a 2010 Traverse LTZ. This is a higher mileage than perhaps we would normally have looked at but the test drive convinced us this was a well maintained vehicle and certainly had all the features we wanted. The sales and ultimately servicing we received prior to and after delivery was an excellent experience and we recommend anyone looking for new or used vehicle to seriously consider this well run dealership.
I buy my vehicles from Tom Smith's. Larry is very friendly and efficient and treats everyone with respect. The experience is great from start to finish; the price is always fair. I never feel pressured to buy, which makes the experience that much more pleasurable. Absolutely love my van!
I just purchased a 2014 Chevrolet Cruze and had an excellent experience. The Sales representative Jeff Hamilton was a pleasure to deal with and it was handled with an exceptional level of service. The pricing of the vehicle was very good and he took the time to go over all aspects of the new car. As my old car was going to my spouse, the service department fit me in to make sure that it was in excellent condition. I highly recommend that anyone looking to buy a new vehicle take a good look at Tom Smith first.