Exceptional customer service from Sales through to Service. Very helpful service staff, low pressure sales folks. It's a pleasure whenever I go there.
The service is outstanding, the staff is wonderful and has been more then respectful and understanding. I am a residence of the town of Milton and will not go to my local Cadillac as they have shown zero professionalism. I would like to specifically thank the service manger Shane for his expertise on getting the service done on my Cadillac! If it wasn’t for the team at Budd’s I would have sold my Cadillac, thank you. I am more then happy!
Go see Daniel at Budds Chevrolet. He provided us excellent customer service on a great new 2020 model. Daniel is super knowledgeable and was a customer advocate for us rather than a sales rep. The best car buying experience we could have asked for. Would give 7 stars if we could.
Thank you Daniel for an amazing experience. Not only did we get a great 2018 Cadillac XT5, Budds and Daniel made it so easy.
Budds' Chevrolet was my original dealer but I had to switch because I moved to Toronto. Today, I chose to drive the extra few minutes to go back to Budds' Chevy because I didn't get the fast, honest service at Humberview Chevy like I did at Budds'. I tried Humberview a couple times because it's literally 5 minutes away from my house, but wasn't worth it. Budds' will have your diagnostics done in an hour at max, and I got my car back in half the time Humberview Chevy took for the same problem. The service rep will not try to scam you to do unnecessary works. I couldn't use the shuttle service, and they offered me a rental car. In the end, I really didn't need it because they only took a couple hours to fix my car. I've had an issue with Budds' before, but they tried to resolve it with good customer service!
It was great, great service and I even bought a vehicle, so happy, thanks to Daniel Poutsoungas
Big Disappointment with the Quality of the service or lack of. Not Professional, Not Friendly, Not Good! I will be looking to get any warranty work elsewhere
My Mother financed a vehicle here 2017 Cadillac XT5 and it was a great experience. Cameron the sales person was great and the service was the best it can get. The finance guy upstairs we worked with was great as well. Both of them made the process simple and easy.
Over all a great experience and will certainly recommend this dealership to family and friends.
Hands down to Cameron for great service !
I have never had any bad experiences at this dealership from day one the service staff are so nice and friendly and the service manager Shane is very polite and very professional always put care into his clients.. I would highly recommend this dealership for any of your car needs
HIGHLY RECOMMEND!!!
I would give more then 5 stars if I could. I received 10+ star customer care from Shane - Manager & Jennifer in the service department.
From my first call to Shane to my visit today I was treated like I mattered! They went out of their way to make sure my car was repaired on a tight timeline. They greeted me right away & made me feel like I was the only one in the room. Completely attentive.
Not only was I treated well but I did my research on the cost & Budd's was the most affordable.
When I picked up my vehicle, again on time, my car was washed. That added touch just adds to the care for their customers.
On a final note the atmosphere in the Service Department is welcoming. You can feel that they work as a team & truly enjoy doing what they do!
Shout out to Bill the shuttle driver..You Are Awesome.
I will be back when need be & will make sure my circle of people make a point to visit Budd's!
Straight out of the 70's
Juan is very responsive to requests for vehicle service. He is easily reached buy phone email and text. He responds quickly and professionally and insures he provide correct information and thinks ahead for other needs. Juan is a top notch customer care professional!!
I prefer to keep things short and sweet, BUDD'S is the the best dealership I have ever dealt with and I don't mean one or two people ALL of the staff.... literally all the staff even the part-time evening reception Jamie is a a pleasure to deal with. If you want customer service and a fair price buy your vehicles from buds.
Did I mention I work in automotive as well so I know what the expectation should be and they are met and exceeded at Budds
Very pleased with my purchase. Daniel helped me out with the purchase, highly recommend dealing with him. I would definitely buy at Budd’s again.
I would give this a five star but I have an issue of when I called to find out cost of putting remote starter in my car they didn’t tell me the extra cost to cut new keys. That should be a no brainer in the quote process. Great staff great facility but no ones perfect. Room for improvement. Quote me actuals not ball park on straight forward job. I will be back. It’s all about attitude and they have a good attitude. Helped me in other areas that were over and above. Would not credit the quote though! I didn’t escalate beyond first contact.
Bought a used vehicle from them a few weeks ago. The experience was great. The deal was done over the phone and was quick and straight to the point. They gave me a good price for the vehicle I traded in. I drove from Windsor to look at the vehicle and they had it ready to drive when I arrived. Everything was well organized and no time was wasted. When I picked the car up it was clean and ready to go. So far no major surprises with the car and I've driven it pretty hard on a couple occasions. The only issue was the winter tires were not inflated to the correct pressure. The car calls for an unusually high 46/46 and their service department had them at ~ 35 - 36 PSI which eventually threw a TPMS light. I inflated them to ~ 40 PSI all round and haven't had an issue since. Will definitely consider them for any future vehicle purchases.
Dealing with the sales staff was a pleasant experience. Very friendly and easy going. Did not feel pressured by them to make the deal.
The used car I purchased was quite dirty on the inside and was told it would be detailed before I picked it up. When I did pick it up it was dark out so difficult to see but looked as if had been cleaned inside. Next day, in the daylight, I noticed it was still very dirty inside. Looks as if it was just given a quick wipe with a damp cloth and maybe a quick vacuum.
Also, I put snow tires on the car the very next day and found I had to beat the wheels off the car with a sledge hammer, even though the car was supposed to of had its safety inspection a day or two earlier. I had a quick look at my brakes when the wheels were off and found all the brake pads to be partially seized in their mounting brackets. Was very surprised by this. I’m going to have to give the car a thorough inspection.
That was my experience with Budds.
My wife was driving our grandson to school when our 15 year old Malibu died. Kevin was very helpful and found us a car, within 2 hours I was done and back at work. Very helpful and professional.
Super happy with my new GMC Terrain! Craig and Beverly were very easy to deal with and very accommodating to my needs. Definitely recommend Budds for any car purchase or services needed. Thanks guys!
Cameron Ernst was great answering all my questions and helped me throughout the whole purchase process. This is the second car I have purchased from Budd’s Chevrolet Cadillac Buick GMC. I highly recommend this dealership.
I have received absolutely amazing customer services every time by all the professional staff at this location. Strongly recommended!
Thanks Team for your great service always!
I received an appointment quickly and was professionally dealt with throughout. I could have had a free shuttle to a local place of my choice but chose to stay in the lounge of the dealership for the routine maintenance to my vehicle. The lounge was comfortable with seating options, a television, a choice of free coffee and a vending machine with food choices.
After dealing with many other dealerships who brushed me off, or wouldn't help me with the car I wanted, It was so nice to experience the staff at Budd's go out of their way to accommodate me. Their service is 10/10! The friendly, caring staff is awesome! Farid helped me with the deal and set up everything so getting my new car was seamless! I will be going back here for the next car I need.
Best Cadillac dealer indeed!
I found the model I'm looking for with the best price at Budd's after talking with several dealers in Toronto and Whitby area. Feel so fortunate that I reached Jason at last minute and had great experience with Jason and Daniel in getting my new XT4 here! Thank you!!!
Always receive amazing customer service at this location. They go above and beyond and never keep you longer than promised! I also love the drivers Dan, Cecil and Brian. I will continue to come to this location for their excellent service.
Had an excellent sales rep that understood what I was looking for and my requirements. The team was very responsive to any emails and the experience overall was excellent. Would highly recommend.
What an experience! Juan, the concierge took care of my issue(check engine light) the moment I drove into the garage. He informed me about the potential issue and costs that could arise from it. Thankfully my vehicle was covered by warranty and I was on my way out in less than 2 hours!!! 2 hours, unreal. Aside from the service, the team even took the time to give my car a quick wash. Remarkable. I cannot be happier with the outcome.
Received a fast, efficient oil change for my 2013 Chevy Volt, although I had to remind them the cost is lower than for a regular car oil change and less frequently needed, as I drive 98% of the time in electric mode. I was pleased with their inclusion of a free car wash, too!
Excellent dealership; the people are friendly and helpful. Cameron was an excellent sales person, very knowledgeable and professional. I'll definitely be coming back here!
I was in the other day to get an oil changed and check my transmission. Everyone I have talked to from the appointment coordinator, receptionist , advisor and shuttle driver was extremely nice and helpful! I got full details about what was going on and full honesty with what should be done considering my car is a bit older and has really high Km's.
Thank you guys so much! Ill will be back for the rest of my maintenance for my husbands and my car.
Quality service, done quickly. They performed all the services I had requested with some additional inspections. They informed me of additional services that could be completed, without making me feel pressured to have them done right away. I would recommend any dealership with the Budd’s name attached to it.
Simply Awesome!!!!!
**Shane's professionalism exceeds expectations. - A pleasure to deal with.
Juan also strives to assist in any manner !!
Fast friendly service from all staff that I have dealt with.
Budds' is definitely my go to for expert service!!!
.....Wonderful dealership !
Returned my lease, with some not so perfect issues. I was scared hearing about STEAL-ER SHIPS and the bill I might be faced with. Dealt with Rich and he gave me a fair resolution. The price charged was reasonable and fair. I am a business owner and try my best to ensure fairness in my own business. It's nice having a similar experience with another business such as Budds and experiences like these inspire me to do the same. Thanks Rich and Bill for four wonderful years (2 leases). I will miss the ATS. Thanks for making this an enjoyable experience.
We had a very positive experience at Budds’ Chevrolet when we recently purchased a 2018 Equinox. Dan, our sales rep, always responded promptly to emails and calls and treated us fairly and honestly throughout our entire purchase. He was knowledgeable and happily answered our many questions! The other staff members we talked to during the purchase process were also helpful and we would not hesitate to purchase another vehicle from Budds’!
We planned to take a Cadillac on Lease, our sales rep was Farid and finance guy Rob, amazing person to deal with but didn't know that we are dealing with the owner who is very greedy and zero on customer service- I understand I'm new to Canada and didn't have much credit history instead shared my US credit history and on the contrary I was also making a substantial amount of down payment for the car lease, shared my income documents etc., but to my surprise I got a call from Rob that the OWNER needs me to make another 7000 CAD of down payment else the deal is off... why would anyone make a payment of 10K+ CAD to lease a car, simply pathetic !! But I'm thankful to the owner that I didn't go for Cadillac or any GM car and finally I purchased Audi -Q5 the same week... never thinking of going back to GM, horrible experience !!!
Cadillac XTS 2019 excellent style and comfort. It is like riding on your living room couch. Plenty of leg room and no one is cramped. Beautiful car Driving my XTS is a pleasure. The luxury, comfort and smooth ride add to an enjoyable trip. Running around town is a pleasure too. Has many great features to make my ride enjoyable especially the ride, seats and audio options.
Very friendly customer service, offered me coffee as soon as I walked in which always a plus. I dealt with Daniel, young, sharp and really tried to find me the best deal based on my budget.
Would definitely recommend.
I didn't buy my Cadillac here so this review is for the service team. The mechanics and the service advisors are great. In all the years of owning cars, and all the many garages I've gone to both dealership and independent, I have never encountered a Service Manager like Shane, who will bend over backwards and hustle like you wouldn't believe to get things done and make your experience a good one! Other dealerships, pay attention Lincoln, could really learn some lessons from this guy.
I purchased this vehicle in late June 2018 from Cameron and have been nothing but pleased.
Cameron is very knowledgeable about the product and was quite helpful during the sales process.
As to follow up service I had purchased a new cell phone last week and given my dinosaur like understanding of technology couldn't pair it up with the vehicle.
A quick call to Cameron to set up an appointment and within minutes he has it all up and running.
Cameron makes you feel important and is an asset to the Budds name.
Juan in Service is awesome. I only come in a few times a year and he knows me by name. Manager is nice too. Always super helpful. I know it's dealer pricing and it sucks, but in this case I think there is value in it.
Sales person offered great service, answered questions quickly, worked out a fair trade-in value, was very accommodating. Finance person was unorganized, didn't like when we declined all extended warranty packages (pushy), changed her tone. Finance person had a week to get our documents in order. I followed up mid week to make sure everything was lined up - I was told everything was a go. She left details until the last minute, made me run around to get a document from bank Friday afternoon when we were picking up new vehicle Saturday (had to leave work early). I was promised detailing - car was vacuumed and the exterior was polished. Something sticky was left inside console, and the vents had dust in them, the interior was not wiped down at all, chrome areas on the inside were not clean. It was rainy and overcast when we picked the truck up so optimal lighting for us not to notice. Was promised Sirius radio for 3 months. It was the only tech thing we wanted - it was not set up. Had to call sales guy to send the code to set up the trial. First payment did not go out on the day it was supposed to, loan pay out on the trade in did not get processed in a timely fashion, and the worst part is the finance person does not return calls or emails. I was promised compensation for a loan payment on my trade-in vehicle that shouldn't have gone through - I've been chasing for 2 weeks now - after sending several emails - pretty much was told today that I'm not getting it reimbursed. So, beautiful car, fair trade in value - horrible service from the finance department and seriously disappointed at the car not being detailed as promised. Would not purchase from here again.
Extremely dedicated and committed customer service! Basil won my trust with his friendliness from the word go. He(Basil) and went the extra mile for me and my wife making sure we got the car we wanted.
Great customer service from sales to car maintenance. I liked it very much that for carrying out service work the driver came to the house and took the car, and then returned it directly to the door.
Special thanks for Cameron Ernst - Excellent sales professional
I have a brand new model Chevy and I was buying new winter rims. Unfortunately the part numbers from head office were wrong. The Service Dept went above and beyond to make sure everything was fine with my car.
The staff was really genuine and knowledgeable.This is my second truck from this group. Budd's is #1 in the area for a reason. I hear not so great stories about other dealers. You really need to stop in and see these people if service means something to you.
My wife and I have dealt with Budds service department for the past 7 years. We have never had a bad experience. The staff are all friendly, professional and courteous. They always explained the work needed to be done and even advised when things shouldn't be done.
Jason Corrigan is the best service advisor I have ever dealt with in either a dealership or outside service shop.
The staff in the service department always greets us by name and are very familiar with the service history of our vehicles.
Because of the service my wife and I just recently purchased 2 new vehicles at Budds Chevrolet.
Ernest Shanly was our sales rep and he made the experience very easy. There was no back and forth with the sales manager game. We talked about vehicles, what we wanted, what we needed and what was available. He was very patient and diligent in his search for the right vehicles for us.
There were a couple of small glitches along the way and Budds did everything in their power to correct the situation and make us happy customers.
All in all I believe we got a fair deal and everyone came out a winner.
I was really impressed with the service I received at Budds. It was my first time buying a car, and they were so honest, knowledgable, and helpful. I could not be more thrilled with my new wheels, and the whole experience was completely positive. Thanks again Bev!!
Both Rob Powell and Beverly Watt made my car shopping experience a happy and informative experience. They found the perfect car for me and I was amazed by all the details involved that they have to deal with but it all went very smoothly and I was driving my beautiful new car in no time. Thanks Beverly and Rob!
My recent purchase
I've been a GM Customer for the past 20 years. My entire family has dealt with Larry Middleton for their auto needs for decades. He has earned my trust over the years and know that he has my interests in mind at all times. If it were not for Larry, I would not be a GM Customer. Larry conducts himself with honesty and integrity and with a high degree of professionalism.
Larry's knowledge of vehicles and experience in the car industry is a resource in itself. Larry's commitment to Customer Service Excellence and his old school style "paper and paperclips" is valued and appreciated as he is very thorough with everything.
Larry promotes the product he sells with true passion and great vigor and is always there for you after the sale and will even check in with you periodically.
It's definitely very comforting to know that there are still Sales professionals around Larry Middleton whom genuinely care about their Customers and is one who does not pressure or push his Customers through the process.
Thank you Larry!
Purchase of Used 2010 Chevrolet Cobalt
I had a great experience purchasing a vehicle with the help of Sales Consultant, Ernest Shanly, at Budds'. I would definitely refer anyone in the market for a new or used vehicle to Ernest because he is extremely friendly, knowledgeable and accommodating. I also enjoyed working with Rob Powell who arranged the financing. I felt that after discussing all the options together, Rob was really able to help me choose the ones that best suited my needs. On a tour of the facility I was introduced to Shane Maginnis, the Shop Foreman, who answered some technical questions about the vehicle. As a result, I would feel very comfortable to have my vehicle serviced at Budds'.
I just wanted to say thank you to Ernest and everyone at Budds' for making the purchase of my car a great experience. I'm really enjoying my new vehicle and have received so many compliments on it already.