An absolute pleasure to deal with Scott MacDonald! This is our second vehicle purchased with Scott and could not be any happier. I can honestly say that there is no pressure, Scott wants to make sure that you end up with the vehicle that works for you! In the process, we also had the pleasure of working with Don Willimont and Cyril Fowlie who helped make the purchase process quick and easy. Scott made sure every detail was looked after and even provided a vehicle to use for the day while the new truck was being fitted with the accessories. I highly recommend Scott and the team at Wood Wheaton!
Lonnie and John made my purchasing my dream truck and absolute pleasure. They made sure I was treated fairly and that everything went as smoothly as they could. I strongly reccomend going to see Lonnie for a new truck
What can I say other than the obvious. A reputable dealership that has been in business for a long time. Friendly, courteous service and a desire to see clients leave happy and very satisfied. David Shriver (sakes manager) and Chris Beckley were over the top to deal with. Words like professional, committed and passionate come to mind. I really appreciated the low pressure sales approach, a genuine desire to get you into what you want and a willingness to be flexible on closing the sale. Strong recommendation to everyone to work with this great team on your next vehicle purchase.
Excellent service, best service buying a vehicle yet. Lonnie was super helpful and personable. Cyril was great helping me out, very candid and honest.
Paul at parts was so helpful and friendly. He helped me find the right parts even though it was through another supplier and GM wasn’t able to repair my existing part. He let me know lots of helpful tips to keep my motorhome in good shape. Thanks Paul for the great service!
Best dealership in town, great customer service , John Beck he is the finance manager and it was great to deal with him , super friendly and got me the deal I was looking for , totally recommend to deal with wood wheaton!!
I’ve bought two trucks here and referred two friends, never had a bad experience. Sales, managers, service, parts, finance, fantastic all around.
Great people! Very accommodating, they really are willing to go the extra mile for you. Thanks again.
Not impressed with onstar. They don't wont to deal with u unless u give credit card information. Sales are good and treat you great. Still trying to get things done.
Worse experience at WW service yesterday. Guy was very rude and disrespectful. They were in possession of my truck and new tow mirrors that I bought from them. I asked them to remove as I didn’t want them stolen in their lot while my truck was in for warranty work. When I picked truck up and tried to install the mirror extension, one was broken. When I went in, they defended the tech who removed them and blamed me for breaking them and trying to scam them for a $10 part? If I can afford a $70k truck, I can afford the part IF I broke it but I didn’t. The guy said I was lying and pointed to the door indicating that I leave. Will never use this GM dealer or service ever again. A lifetime GM purchaser and to be treated like this? Filed a complaint with GM Canada since I couldn’t get hold of the Manager.
My husband and I had an amazing experience at a Wood Wheaton. Ryan, Dave and Harry were amazing to work with to help us get into our new vehicle!
Very pleasant experience- friendly atmosphere and our salesman went all out to please us.
Art was great. We had a lot of back and forth and I was carrying quotes to him from all dealerships in town and they did a good job at matching or beating other dealers prices. Got a spray in bed liner done within the week and it looks to be good quality.
Ryan Cunningham(sales) and Harry Johal (Finance) were both great to deal with. Very accommodating and pleasant to work with.
Would recommend them to friends, family and quite frankly anyone! Cheers!
Bought our new 2020 GMC Sierra sight unseen from Art at Wood Wheaton. Great experience - he was up front with all costs and really went out of his way to make sure our truck was ready to meet our schedule. Cyril in finance was a pleasure to deal with as well. Really great trustworthy team - thanks guys, we love our new truck!
Excellent service , friendly staff and most importantly no pressure !! They are there to help you find a vehicle that fits both your needs and budget . It was a pleasure to do business there and you walk away feeling like you’ve made new friends. There’s a reason why Wood Weaton has such a great reputation !!
Great customer service. Did almost everything over the phone and online to minimize contact during this time. Everything was cleaned and sanitized prior to me picking the vehicle up. They were externally helpful and made me feel confident it the purchase decision I was making. Would highly recommend.
Great place to buy new or used vehicles anyone wanna new or used vehicles go see Art great guy to deal with also helps and shows you what comes with new vehicle
This was the best experience I have had at a car dealership. I didn’t feel pushed, my sales man Ron made sure I fully understood my options and that I had full break down of pricing of everything I was interested in.The purchasing went very smooth and everyone made sure they went through my options thoroughly. I feel really good about my purchase and would recommend Ron to anyone looking to buy a new vehicle.
This was the best experience I have had at a car dealership. I didn’t feel pushed, my sales man Ron made sure I fully understood my options and that I had full break down of pricing of everything I was interested in.The purchasing went very smooth and everyone made sure they went through my options thoroughly. I feel really good about my purchase and would recommend Ron to anyone looking to buy a new vehicle.
Ted Spitzig went above and beyond helping get me into my new car! He was honest and friendly and helped to accomodate me when I was short on time. John in the finance department was equally great to deal with. 10/10 service, I will be coming back to Wood Wheaton for my next vehicle purchase for sure.
Wood Wheaton in Prince George has been my dealership of choice for ten years. I have purchased three truck there and have found them the most accommodating, and eager to serve in my thirty plus years of vehicle ownership.
The service department is also best by far at diagnosing and repairing any problem I might have with the vehicles I have owned.
I highly recommend this business.
Amazing staff and amazing service!! I 100% recommend these guys for all of your vehicle needs!! If you are in the market for a new vehicle, go see Scott! He is incredibly knowledgeable and oh so fun and friendly!!
Vehicle dropped off at 9:00 AM WED. Loaner vehicle ready for me. I received call at 8:45 Thursday morning it was ready. Picked up vehicle. It had been washed and durashield was on. good wrk and timing
Friendly and helpful staff. Had what I needed in stock. Even provided a parts diagram.
Jesi Janjua helped us find the perfect vehicle. I felt like he listened and understood our requests perfectly. It was a pleasure to deal with him. Extremely happy with the experience. 6/5 stars!!!!
I am super impressed with Wood Wheaton's, the sales staff very accommodating and well versed in everything Chevrolet or GMC. They listen to what you are looking for and do their best to make it work, they will give you a great trade in value for your old vehicle as well. Wood Wheaton's will definitely make you a Chevrolet or GMC fan.
I am super impressed with Wood Wheaton's, the sales staff very accommodating and well versed in everything Chevrolet or GMC. They listen to what you are looking for and do their best to make it work, they will give you a great trade in value for your old vehicle as well. Wood Wheaton's will definitely make you a Chevrolet or GMC fan.
Very friendly and helpful, they booked an appointment as soon as they could, being from out of town this was a huge relief.
I've always had great service from Wood Wheaton GM. I came in for a replacement part and received exceptional service from Shyenne L, she was friendly and helpful. I appreciated the complementary transportation service and was wowed that they cleaned the outside of my car!
Thank you for making my errands more enjoyable :)
Bought my car about a month ago, didn't actually see it until it was delivered to me but I was very impressed with the car, delivery and especially with Garett Mischkolz who helped me all the way and made sure I was getting what I wanted!! THANK YOU soo much Garett!🎉🎉
Lonnie and Cyril were great to deal with. They secured me a good deal on my new vehicle and I'm pretty happy.
Today I had a great service provider, Tony, who did his best to get me in as quick as possible. The tech ,Brad, was very knowledgeable and a super guy that could answer my questions.
We had our 2 dogs with us when we went to look at vehicles. We were worried about leaving them in the car so we asked our sales man Garett (who is awesome) if we could get him to watch them on our test drive. He was happy to take them out of the car and walk them while we were gone. After we drove the vehicle we decided to buy it and asked if we could bring them in the dealership with us. They said they are very dog friendly and have no problem with brining them inside. They are all very friendly and our salesman Garett was very helpful and not at all pushy. All in all great experience.
My boyfriend had left his chevy truck with wood wheaton to do a simple alignment. Huge mistake. In the box of the truck was my boyfriends job box, full of expensive tools. I had assured my boyfriend that his tools would be alright as the dealership lot is monitored by cameras. Another huge mistake. We get a phone call on Thursday morning by the RCMP stating that our truck's job box has been broken into and all the tools are stolen. Coincidentally the cameras where they parked our vehicle are not working. The job box had NO force of entry, the locks are also missing to the job box as well as the spare key left on the key ring for the truck. The truck had been backed into a spot with its tailgate facing superstore, so who ever did the deed backed their own vehicle up to ours and stole our tools, using a key we suspect. Also, we find out that the truck is dead and not starting . They tried to tell us that it is not the battery but something more serious is wrong with the truck. This is completely absurd as the truck has been running like a dream up until its stay at Wood Wheaton. Wood wheaton has no explanation or empathy towards us, which is awful customer assurance and service. Think twice about handing your keys over to Wood Wheaton Chevy as your vehicle is not totally safe in their care. I have heard from other customers similar stories of things going missing from their vehicles while in their care. he RCMP told us we don't have a case since the locks are missing. Sounds like whoever was behind this knew exactly what they were doing.
Love the salesmen, and staff. They always treat us well. Ted is the best!
Lonnie and Cyril were so helpful and very easy to deal with. There was no pressure and they stayed late to make sure we were happy.
lonnie and mark were amazing, super helpful and was overall just an amazing experience, got the truck i wanted at a wicked price that couldnt be beat, and both were honest and didnt try to pull any fast ones like i had experienced with other dealerships. great experience
lonnie and mark were amazing, super helpful and was overall just an amazing experience, got the truck i wanted at a wicked price that couldnt be beat, and both were honest and didnt try to pull any fast ones like i had experienced with other dealerships. great experience
Lonnie and Cyril went above and beyond my expectations. Professional and courteous. I highly recommend them for buying a new or used car from them.
I was exceptionally disappointed and frustrated with the service department. The Service Manager assured me that the issue I was having was covered under warranty. What they failed to state was that there was a deductible on the warranty. It was not mentioned at any point during our twenty minute phone conversation, so I was a little dumbfounded when I showed up to get my vehicle and was given a bill for several hundred dollars.
I was initially told that my vehicle wouldn't be able to be looked at until Tuesday. Staring down six days without a vehicle to get too and from work, I asked if it would be possible to have a service loaner and was promptly told no. I understand they're busy, but I still needed my vehicle fixed, so I agreed to leave it with them anyway and made arrangements to carpool with a coworker.
Several hours later I was called back and let known that my vehicle was done. Shocked at the speed, as it was same day and not Wednesday, I headed to pick up my vehicle. It was when I went to pick up the vehicle that I was given the bill for the 'deductible' on the warranty and promptly told I couldn't have my vehicle back until it was paid.
At no point during the entire day, before-during-or-after the service was completed was I told there was a deductible. I was told that it was covered under warranty. So for them to then tell me my vehicle was essentially being held hostage until I paid up seems like really shady business practice to me. If you know there's a deductible and you withhold that information, that's not fair to the customer.
Now that my vehicle is home, in my possession again, the issues are still occurring and I'm coming to the realization they really didn't fix anything and just charged me for it, anyway.
Grade: F
Frustration: Absolutely.
Was better had a negative experience sometime ago it's ok now all was good
The sales rep was awesome and the team was nice. They took good care of me as I parted with my old car and started a new journey.
Service was good in the Quicklube but never got a print out of the inspection. Had to call and get it emailed to me. Other than that hiccup....it was good. Everyone was friendly.
Ted and Harry made it a painless, enjoyable experience, and I look forward to dealing with them again in the future.
Scott McDonald is awesome. Will be buying my next vehicle from here and him down the road. Very helpful staff and great atmosphere.
It was such a pleasure to buy a truck from Wood Wheaton recently. Ted (the best)was awesome throughout the entire process and we felt both comfortable and relaxed. We walked out completely satisfied and look forward to our next purchase in the future when the time comes. I absolutely recommend Ted to anyone needing a vehicle! Fyi - Harry was great as well - cheers!
Didnt fix our hatch back
189 bucks later n what????
Art the sales person was awesome..
Likes to laugh
The service is decent, I have had great customer service from the tech guys you deal with about your vehicle(where you take your vehicle in). I called today regarding setting up an appointment and purchasing winter tires. The front desk employee sounded like death and as if I was wasting her time....cancelled entire appointment and I will purchase the winter tires somewhere else.
Felt comfortable and not pressured. Everyone greets you with a smile rather than head down showing the busy day they are having. Lonnie was understanding of our needs or lack there of on new communication features which was great.