Very easy process helpful without pressure . Delivery process had a couple minor snags and dealership quickly resloved and offered compensation in form of extras
Definitely will but here again
I had the utmost reliable sales rep in the store. I really liked how he handled my questions and helped me make the choice of color for my car. He was professional in every way, kind and considerate of my needs as a person in the market for a new and comfortable car.
If I know of some one who wants to buy a car I would send them to my sales rep with no doubt on my mind that they too would be satisfied with the end results of the purchase and the follow ups of this company. I am very impressed.
Thank you North Gate Chrysler your professionalism will be favored for a very long time.
My personal Thanks to Tom I really enjoyed the comradery during the sale.
Jessica called about a vehicle, but I was at work, said she would call me back Wednesday evening, but ever heard from her. That's fine there are other dealerships out their.
Best experience ever ! Quick and not drawn out. Everyone knows how long the process can be when buying a car. Northgate was the easiest experience I’ve ever had. Staff is friendly, and helpful. I highly recommend Northgate !!
Dropped my wife's truck off at 10am. Phoned around 1230 for an update and they couldn't find her in the system. Drove over there and trucks still in the lot. Talked to staff and apparently my appointment time is a QUE TIME... Didn't know it takes a whole day to do a tire rotation. Don't take your vehicles day unless you have a whole day to prepare for. Still waiting for the truck still. Still not done after almost 5 hours...
Had a little issue with an online order. Owen Potter went above and beyond to correct the issue promptly. Greatly appreciated and would definitely do business again.
Best Quick Lube service!
Kindest staff and quick service. Found a leak I was unaware of! Very appreciative of this!
Can't see myself dealing anywhere else!
Vehicle number 2 from Mike at Northgate now. Need I say more? Extremely happy to have him to deal with.
One star because the people in the service department were friendly. I was having issues with the controls in my steering wheel (gmc terrain) paid $200 to walk away with no further information and only advised they would need at least another 2 hours ( another $400) to even begin to figure out what was wrong.. I truly do not believe they even LOOKED at my vehicle and just took my $200. With the way the economy has been and rising costs on everything, I held off getting any further investigation. Fast forward two weeks (& warmer weather) all issues resolved - on their own. While others are suffering during these times, this service department I am sure is not by just charging a base of $200. And yes, I did make the service manager aware to which I never even received a follow up call. Only get service here if you have money to burn!
Recently bought a Pontiac G8 GT from them. Overall pretty good experience, salesmen Ale was polite and helpful made the process easy along with the finance team. Only grievance is for whatever reason they didn’t bother to detail the interior upon pick up, despite cleaning the outside. Took about 2 weeks to book an apt to get it done (in part due to there detailing staff being sick). The detail job on the interior once done was OK, they missed a few spots. Overall it was a smooth experience, I just wish I understood why they felt that they didn’t need to detail a newly purchased vehicle to begin with.
I had the most exceptional leasing experience from both Allen and Karen when leasing my new 2022 Spark. Karen went above and beyond in ensuring everything went smoothly for the financing/leasing process and Allen went above and beyond throughout the entire leasing process to the pickup of the vehicle and instruction of its features. This has been the most positive experience I have ever had when buying/leasing a vehicle. Cudos to you for your wonderful customer service! I will definitely be recommending Northgate to my friends and family.
Best dealership we have ever dealt with! No pressure, great price and incredible service! The process was stress free and pleasant. Pete was very thorough and knowledgeable!! Archie also went above and beyond! We love our new truck!
Crazy good service! Looking at swapping out two of the trucks and our little SUV- Kev came out of his way to stop in and grab all of our info and show us what Chevy & GM have to offer. Will be weird switching from Fords but happy to try them out! Don’t even have to drive to the city until we go to get them. Thanks man!
I recently purchased a Trailblazer from Tim Butler. I shopped many dealerships and Tim was the only salesperson to ask questions and find out what I was looking for. He managed to find out that the SUV and colour I wanted was expected in and held it for me. I loved that he was not high pressure...just took the time to find what I wanted and made it happen. Lisa in Finance was wonderful to deal with and explained everything without any pressure.. I have yet to deal with the service dept. but have been very happy with all my dealings so far with Northgate.
Stopped I. Today to do some car shopping. Located on the very busy 97 street, it was very easy to get to this location. Lots of 0arking and lots of selection... Taylor the sales man was extremely helpful. He answered all of my questions. He was helpful and delightful to deal with. For your next vehicle purchase , make sure Northgate is one your stops. You wont be disappointed....
I recently bought this 2021 GMC Sierra and loved the service that came with it. Tim was the man I spoke with and is the best salesman I’ve ever had the chance to deal with. No pressure to purchase the vehicle, which is something me and my wife always look for.
Prior to arriving I told Tim I was looking to get a Yukon or Sierra. When we arrived we sat down and Tim helped us brainstorm what is best for my family and it’s need. Ended up walking out with a gorgeous truck!
Customer service was amazing and would highly recommend to friends and family
I just bought a 2022 Duramax AT4 from Bernie. He was quick to answer all of my questions. Absolutely no pressure at all to buy the truck. They also don't do the whole 4 square scheme at Northgate it's on a nice print out with all of the numbers ready to see. I was extremely lucky because a unannounced truck showed up at the dealership. This truck is going to be incredible. Next time though Bernie I'm going to squeeze in a couple more dollars for my trade in ;)
Recently my company decided to trade in our high mileage Chev 2500 for new so I began the search for a replacement. After contacting several Calgary area dealers I was surprised that only two could be bothered to reach out to me.
After 1 week with no success I decided to extend my search area to include the Edmonton area and this turned out to be a brilliant idea. I contacted Northgate GM and not only did they get back to me the same day, also within 24 hours we had a deal for a new GMC 2500. Mac and Tom were efficient, knowledgeable, courteous, and professional and certainly have earned this rating.
Moving forward I will go to Northgate for all my vehicle needs.
These guys treat you like family. I have dealt with their body shop and service department and o have nothing but rave reviews about how I was treated like a VIP! Some of the super stars I was privileged to meet there include: Tim in Body Shop (very knowledgeable, super friendly and always willing to go above and beyond), Francine in Service (very friendly, patient, and empathetic) and Nicole in Service super nice... Please get your car there and one they will most likely beat the quoted time to repair and price of the other guys. You will get your car back as if nothing ever happened.
Great service! The sales rep (Frank) took the time to help me navigate the electronics, set it up to my preferences and made sure my phone was paired and working properly.
And it was really nice driving out with a complimentary tank of gas!
The service department here is terrible. Very unorganized, very confused and super inconvenient for the customer.
I come here because it's close to my home, but I would rather drive way out of my way for an oil change, than deal with this location.
Tony should be sweeping the parking lot, rather than checking someone in for a servicing. Sorry, nice enough guy, but the smarts of a stick. I prepaid for my servicing using the GROUPON app. Poor Tony, wouldn't know an app if it hit him in the face. This is now the 2nd time I have used this app at Northgate Chev, and they didn't have a clue either time. So, maybe it's not Tony, but rather upper management who doesn't train their staff, to recognize a very common app/coupon.
I gotta say, I have no desire to return to this location. They are so incredibly scrambled, and you can literally see it on all the employees' faces. THEY ARE NOT EVEN BUSY!! But, they are scrambled and seem to know absolutely squat about customer service. Even the parts guy seemed "checked out" by 11am, with no desire to attempt professionalism or class while taking calls.
You may only be a few blocks from my place, but sorry Northgate Chevrolet Buick GMC, but I'll never return. Horrible experience!!
We had no intention of buying a vehicle until these guys invited us to come to the dealership and visit the vehicle we were asking questions about. From the moment we spoke to Archie, we felt there was complete transparency regarding the Suburban we ended up buying.
We waited while the vehicle was prepared and all the issues fixed and the vehicle was so clean and the service was so good. We couldn’t be happier with our purchase from the team at Northgate. Pete was awesome and even paid for a night at a hotel since we had to wait an extra day.
We will come back for sure!!
We had no intention of buying a vehicle until these guys invited us to come to the dealership and visit the vehicle we were asking questions about. From the moment we spoke to Archie, we felt there was complete transparency regarding the Suburban we ended up buying.
We waited while the vehicle was prepared and all the issues fixed and the vehicle was so clean and the service was so good. We couldn’t be happier with our purchase from the team at Northgate. Pete was awesome and even paid for a night at a hotel since we had to wait an extra day.
We will come back for sure!!
We had no intention of buying a vehicle until these guys invited us to come to the dealership and visit the vehicle we were asking questions about. From the moment we spoke to Archie, we felt there was complete transparency regarding the Suburban we ended up buying.
We waited while the vehicle was prepared and all the issues fixed and the vehicle was so clean and the service was so good. We couldn’t be happier with our purchase from the team at Northgate. Pete was awesome and even paid for a night at a hotel since we had to wait an extra day.
We will come back for sure!!
Outstanding service. Scheduling, providing service and post service pick was all first class. While things were very busy, I was treated like I was their only customer!
Purchased a summer car and had a good experience. Sales staff here were easy to deal with, no pressure, and I am happy with my purchase and the deal I received. I cannot speak to service or parts and likely won’t ever (car purchased was not a GM product.)
The back end staff were great as well. Everything was quick and easy. If I was to purchase a GM product, I would come here and recommend Northgate to anyone.
it started when I showed up for my appointment the service bays were empty and I didn't recognize any of the staff...... not a good sign
and WOW this place is gone down hill. All the old employees are gone. Replaced by a young staff and service manager that have absolutely no manners what so ever. They couldn't change all the fluids in my truck and do an alignment in 8 hours. So to recap. They can't get simple jobs done on time with an appointment. They can't make phone calls when the say they will (that's 3 calls) And they don't wear their covid masks over their faces. I have been a loyal customer for 5 years. I will never be going back!
And I've never seen their service bays so empty before.......it's very telling!
We visited here in 2019, when my sister wanted to buy a used car and we went to many dealers to check the vehicle and she wanted a GMC only, so finally found it here at this place as they have a wide variety of vehicles available to pick up from which is a great thing. The staff is nice, and the paper work was smooth also the vehicle was delivered as committed so overall it was a pleasant experience.
We visited here in 2019, when my sister wanted to buy a used car and we went to many dealers to check the vehicle and she wanted a GMC only, so finally found it here at this place as they have a wide variety of vehicles available to pick up from which is a great thing. The staff is nice, and the paper work was smooth also the vehicle was delivered as committed so overall it was a pleasant experience.
Great great service, friendly, and very professional. Really impressed by the sales person and with sales manager's effort to personally meet my wife and myself. Love the pickup that we purchased. I change vehicles every two to three years, Northgate is the number 1 on our list. Thank you!
Love coming here for an oil change. Hands down the best service department at a reasonable price for my Chevy's oil change. I love how every oil change comes with the inspection report and staff always topping up fluids and checking tire pressure. Very professional and friendly staff. I recommend this service department and will be coming back.
Friendly, accommodating and quick service but efficient the cashier was not wearing a mask nor 1 of the service guys who registers people in for service
The sales person (Jim) who sold us our car and one if my daughters was very friendly, easy going, no pressure type of guy, jokes when appropriate, knowledgable and accommodating I would and have recommended Jim the person to go to
We recently purchased our new vehicle here after shopping for one for a few months. They were literally the only dealership we visited that was not pushy at all, and not trying to sell you something that you don't want. That is very hard to find in the auto business.
Because it was so cold out the day we picked up our new vehicle, our salesman Frank had it right in the showroom next to the exit door ready to drive away! Karen handled all of our documents very professionally and quickly.
We have owned many new vehicles over the years, but the experience we had with the staff at Northgate was simply 10 out of 10!
We would definitely recommend them to anyone looking for a new GM product. Thank you for the awesome experience!
Super impressed with the service team at Northgate. They were very knowledgeable and friendly. My vehicle was brought into the shop right at the scheduled appointment time, so there was very minimal waiting around. I won’t be bringing my vehicle anywhere else.
I had great experience shopping for my new truck. The staff were very patient with me as I searched for the perfect vehicle. They walked me through the whole process as this was my first new vehicle , and they respected my budget while being transparent with all costs and ensured I had the best experience possible. I definitely recommend checking out this dealership!
Awesome experience! Ivor was pleasant to deal with and gave me guidance on a suitable vehicle with my budget and needs in mind. I look forward to buying my vehicle from Ivor in the near future. Very honest, personable and exciting experience.
I recently had a wonderful interaction with the Service Advisor Richelle Dewald. She was polite, professional and knowledgeable. She spoke to me like she knew me forever. I recommend this dealership 100!!!!
Horrible experience
Sold as is!
Sarcasm and horrible customers service!
At first they were so pleasant then wham after selling me the car attitude changed drastically
Heated seats were not working and so I asked if they could repair them. As this was one of the features that I was drawn to. First time having heated seats!
So I had a new one in the drivers side installed but not the passenger side.
There was also a huge crack in windshield and was told that they did me a favour and put a new windshield in. As many of you aware that it’s illegal to sell a vehicle with a crack or deep scratch on any windshield.
I was also told several times that it was a courtesy but now their hands are tied and there’s no more money in budget for repairs.
These are issues that should have been completed prior to the inspection report as it was showing all this was completed . Now they say oh it’s a used car and that if I need any more repairs it would have to come out of my own pocket. Oh buy a new car Blah blah blah
Their only concern here is to make a sale
I wonder if it had anything to do with being a female. Because when I asked about the performance or aerodynamics I was insulted (Iaughed at)!
To top it off, I had purchased an extended warranty for 1 year at $3,000 wow this is the service I received. No thanks!!! All they had to say to me is thanks for my business and we can’t accommodate you anymore .
So if this isn’t degrading I don’t know what is.
They totally lost my respect here!!
If I could give a zero rating, I would. They have no regard for you or your car. Told them that my car was breaking because of an underlying issue. This was the 8th or 9th time it was in the shop in just over 1 year. I gave them all the work orders to review and they replaced two items that had been previously replaced in that year and did no further investigation as to what was causing these items to malfunction... My advice? Take your car to a different dealership! That is what I did a couple days after I came here (because the engine light came on again) and now the issue is finally being dealt with properly, no thanks to these guys.
I'm surprising myself for giving this place a three star. I was told that the positive cable to the battery is ment to be alittle loose..... I just called 6 mechanics across Edmonton, in which was told that as incorrect information that I was given. Is it because I am a woman? I wonder that myself.
If you would like the experience of being gaslighted, this is the best place to go!!!
Our salesman Mac was polite, and professional ! He was very helpful when we came in to test drive a new 2021 Chevy Trailblazer, a superb mini SUV I might add, and after test driving the LS we settled on the better LT ! His no pressure approach was much appreciated ! And they went beyond the normal scope of things in order for us to get the vehicle we wanted by having it shipped out from the west coast, which we also appreciated ! Thanks again guys, I am loving my new SUV !!
I purchased a certified pre-owned SUV from Northgate last week. This was my first online purchase of a car and the support provided by the dealer was impeccable. The process was clearly explained to me and any additional questions I emailed were answered quickly by the Sales and Financing teams. The transaction included the trading in of my old SUV and making additions to the new one. I received the new SUV to my residence in Calgary by noon, two days after my initial call to Northgate. All paperwork was in order and the exchange was seamless.
I took my vehicle in to the service department and had the great staff at Northgate work on my car. Quick, efficient, thorough, very safe and cognizant of COVID protocols. I will definitely bring my vehicle back. Thank you for your great work
Corey Trudeau is my go to Service Advisor! Always honest, hard working and works to ensure my vehicle is treated with the best care and service! Thank you Corey for all your help!! Ensure you see him with your Chev. You will be glad you did!
Sales person was Mac. Finance person was Karen.
No pressure sale, no up sell, and straight to the point transaction.
Spend about 30 min going over price, and then completing paper work.
Day of pick up spend about 15-20 min finalizing paper work, and going over contract.
Such a quick and easy transaction.
Highly recommend this place!
Service Advisor, Corey Trudeau, has an impressive professional, personable, communication style in providing excellent customer service. It was a pleasure meeting and chatting with Corey. He provided a smooth repair transaction . The two shuttle drivers were friendly and interesting.
Archie went above and beyond to make sure we got the best deal
Rude customer service and inflated prices are what you will experience at this dealership. Currently truck shopping but I won’t be buying here.
I was quite pleased with my experience with this dealership. No-pressure, no misleading but focus on the deal. I highly recommend Mac Hipkiss who provided a very professional and honest experience. Our deal was done within 24 hours including the test drive and price negotiation. Mac
provided test drive at my community, price negotiation on phone, and my only visit to this dealership is to pick up the car. He is reasonable, try his best to earn the business and very responsive. Service department made an small error in the report, but Mac arranged that to be fixed. For my next car in the future, for sure I will not hesitate to contact Mac again.
I lost my only car key for my 08 Pontiac, called a dealership that isn't far from me, only to be told that they "had no clue about the key program"
I gave Northgate a call, and had an answer almost immediately. Very impressed with the efficiency and professionalism.
Special SHOUT OUT to LEANN FRAZER! That is specifically who I dealt with and am very impressed with her.
Highly recommend this dealership for all your vehicle needs.
Andy Shepherd worked extremely hard to find me just the truck I wanted. I got exactly what I was looking for without having to take options I didn't want. No compromises, and no hard-sell! Andy did this by listening carefully to me and applying his excellent product knowledge to point out things I hadn't considered. He truly exceeded my expectations in meeting my needs throughout the process. I'd send my kids to see him - I can't think of a better compliment.
Bought a new Equinox from Northgate and could not be happier. Got a great price on a 2013 model after checking around on the web. None of the other GM dealerships came even close to the rock bottom price. I think they are very HONEST at Northgate in that they do not add any extra fees that other dealerships tend to pile on. They also made for easy financing of which I was also pleased with. While there I noted they were just about to open their quick service bays which will make it convenient for regular maintenance items. What I appreciated about Northgate is that they had several versions of the vehicle I was looking at in stock on the lot. I spoke to a co-worker who went to a different dealership and made a deal but it turned out after they didnt actually have her car available. Not the case I found. I drove my home that day. I would definitely recommend Northgate.
Good Truck, Good People
I dealt with Joe Ramos and Travis Smyth. The truck I wanted wasn't available from inventory so it was ordered.
I picked up the 2014 Sierra on Wednesday and am very pleased with the price and that there would be no extra delivery charges.
I arrived to find both Joe and Travis on time and ready to get the deal done and me on my way.
Travis had a stack of paperwork to go through and was obviously very familiar with all of the various documents and explained everything thoroughly. He offered up advise on extended warranties and even shared his own experiences on how to get some of the best out of the electronics, voice commands etc. He was very professional and helpful.
When I was finished with Travis and the paperwork, Joe already had the truck pulled up front and my plate installed. He took me out and went over every feature of the vehicle. He was very knowledgeable about all of the details and how each would work and how I might use them. Boy,lots of gadgets. Overall very helpful in getting me started and down the road. He finished by having me wheel over to the gas station next door where he filled the tank and the last I saw of him was a handshake and he told me the gas was taken care of.
Overall A+ service.
Brad Eyben
Contract Glass & Aluminum Ltd.