I recently purchased a "gently used" Mini from this dealership and I can say that I am more than impressed with the customer service from start to finish. Kudos to Rubin and the entire team at BMW Victoria who made my purchase feel effortless!! Rubin went above and beyond in making sure we were comfortable from the moment we stepped into the store. He has followed up with me several times to make sure everything is as it should be. I love my new car and I would not hesitate to recommend Rubin and this dealership to my friends and family. Check them out as you won't be disappointed!
Thank you BMW Victoria for the wonderful service you provided for my husband and I. We felt very looked after and comfortable dealing with Daniel Baker and David Bui. The attention to detail they both showed was exceptional. We also appreciated Adam and Josh in the finance department for having our best interest in mind. Overall an amazing experience and I would highly recommend this dealership.
Amazing service at BMW! I truly think they are the best, and it was awesome to work with Daniel Baker in getting my new 440i plus a trade in of my previous bmw. He has also been so helpful after the fact to make sure my car is as perfect as can be, and pays lots of attention to detail :)
I just wanted to take a moment to mention the amazing service we received from Daniel Baker at the BMW Victoria dealership. His personality and presentation was so welcoming and perfectly delivered. Whether it was small talk around coffee choices, or the deeper discussions around our options and expectations, Daniel had a relaxed and easy going nature. We never felt sold to, or poached. From the moment we walked in, to the moment we drove away with our X1, he was a gracious host - patient, kind, knowledgeable and intuitive. I've never had such great, immaculate and precise service anywhere! Well done Daniel. Thank you so much for taking the time to care. You've made us a customer for life.
Cheers.
Had a great first experience at BMW Victoria with Isaac. He made the transaction very easy and smooth. We were done in just a few hours! Highly recommend doing business with him! Would definitely purchase another vehicle with him in the future. Amazing customer service and very friendly.
Great experience at the dealership today getting an issue checked out on my BMW 330. Special mention: Hayden from service not only made sure that things went smoothly, but also stayed a little extra afterward to ensure that I was able to pick up my vehicle. He went through things clearly and made sure that I had all the information, didn’t rush even though it was after hours for him.Two thumbs up!
Had the absolute best car shopping experience at BMW Victoria!! Ruben, Evan and Adam went above and beyond in helping me to find the perfect car -- they are superstars!! We had a blast and I'm in love with my new 2020 mini countryman. She's a beauty 😍 I would highly recommend coming to see these guys, you won't regret it!
Our buying and customer service experience at BMW Victoria has been outstanding! After having done a lot of my own research on price and vehicle requirements, the purchase from Evan was transparent, honest, fair and straightforward. The interaction with the staff (Isaac) for preparing the vehicle and educating us on functionality was excellent and they continue to remain available as we need assistance . I will always be a BMW fan but more specifically a fan of BMW Victoria!
My wife and I just purchased a X4 and we love it. Evan and his staff were excellent. Josh was very efficient with the paper work and the insurance agent was there very quickly. We felt the process was handled professionally in a friendly way. We are very happy with our purchase and we would recommend them to others. We had friends who purchased a vehicle from them and recommended the BMW Victoria.
All staff is so friendly, knowledgeable, relaxed and honest. They made buying a car not only successful but thoroughly enjoyable and stress free. Service is quick and efficient. I'd recommend anyone looking to buy a BMW to go to the experts at BMW Victoria.
Great experience with Evan this weekend! Super responsive on communication. He went above and beyond for us during the entire process, we truly appreciated his customer service. Everything went smoothly and he was patient with my decision making!
Looking forward to working with him again in the future!
We just leased the one and only 2019 i8 BMW from BMW Victoria. The sales and leasing staff are very professional and the whole experience was a smooth one and a very fun experience, especially during these challenging times. Ruben and David were top notch in sales and they made the experience so smooth and, most importantly during these challenging time, fun! We had so many laughs! Thanks also to Josh who did the leasing paper work fast and efficiently! Great team work at BMW Victoria!
Ruben is fantastic. He's very friendly, helpful, and quick to respond to emails! I've found many dealers to be dismissive and pushy when communicating via email but Ruben has been great! Thanks very much
I absolutely love my new BMW 330! Thank you to Evan and his team at BMW Victoria for helping me get in to my new car. I would highly recommend them to anyone looking for a great experience while shopping for their next car. Also would definitely recommend a 330 to anyone looking for a sporty luxurious vehicle. This car got me through the winter without any struggle and its so much fun to drive.
I absolutely love my new BMW 330! Thank you to Evan and his team at BMW Victoria for helping me get in to my new car. I would highly recommend them to anyone looking for a great experience while shopping for their next car. Also would definitely recommend a 330 to anyone looking for a sporty luxurious vehicle. This car got me through the winter without any struggle and its so much fun to drive.
One of THE WORST car related experiences I have had.
An update then. It's funny that the general manager responded by saying "loaner cars leave the place quite quickly". Well I returned the loaner when store was closing, and I called the next morning immediately when the store opened. Plus, when I called in your people told me to wait. No one said the loaner was out. The fact that you were looking for excuses is not cool. Owning your mistakes might work better.
Again, at this place, they only want to sell cars, NO ONE is willing to help you if you have any problems at all, that is how I felt anyway.
I had a service appointment, walked in, service advisors are hiding behind a corner. One female advisor saw me but dis not say anything at all. I had to wander around to get some salesman’s attention.
By the time I sat down to talk to the advisor, his voice was like, dead. No enthusiasm at all. He suggested things to replace but without mentioning the labour rate and part price at all. An oil change and micro filter ended up costing me $600. That is still fine because I should have asked before agreeing with that.
While the car got serviced, I drove a loaner. After returning the loaner car I found my house key was lost. So I called the dealer office to help me check the loaner car see if the house key was in it. It should have been a 2 minute thing, but no one wanted to help. It took 2.5 hours and 3 phone calls to get someone to check and let me know the key was not in there.
So disappointed.
Hey just wanted to say I have bought many new vehicle in the past but my but my most recent was with Isaac Nyack at Victoria BMW. Isaac you are amazing thank you so much you have more patients, knowledge, customer service but most of all personality then any other person I have met in the auto industry. It was a delight working with you and if any one is looking for a vehicle BMW or any thing else give him a shout he will move mountains to make sure you are well taking care of. thanks again Isaac.
My recent car buying experience at BMW Victoria was extraordinary. I went in looking for a replacement for my X3. Ruben Little was fantastic to deal with. Knowledgeable, respectful and so very patient with all my questions. I test drove several cars on multiple occasions. There was never any high pressure sales pitch. How refreshing. The whole experience was professional yet personable. Ruben has amazing communication skills, plus a good sense of humor, so the anxiety and stress of buying a car was truly minimal. I even would go so far as to say it was fun. Many thanks to Ruben for getting me into the perfect BMW.
Perfect experience here. Sales Tony and the manager did a perfect job for helping me getting my new car!!
Service and quality of work is fantastic. When your warranty expires and you want to protect your wallet, check out: VCM Auto or Island Motorsports Ltd.
Isaac really helped me out yesterday - very thoughtful and professional. Will be coming back to this dealership for future needs. Thank you.
Dale went over and above to help us with our new vehicle purchase! Excellent customer service and follow up. Highly recommend!
Just want to say thanks to Dale in the Sales dept. for helping us with our vehicle search. We were looking for an X3 and he was very helpful and knowledgeable. We ended up purchasing an X3 from another dealer but
look forward to our relationship with your service department in the future.
Great experience with the service dept here. Had a simple tire rotation but none the less they paid great attention to all the details. Thank you BMW Victoria for making me feel like part of the family here.
I quite enjoyed my experience. Dale and Adam made it so seamless; I never felt the slightest pressure. It was all very comfortable.
I have a 2002 Mini, which had headlights that were not bright enough for my old eyes. The helpful service people (Geori) suggested I get other lights that might be brighter from Lordco and they would install them.
When I returned with the lights Anthony and an assistant ( sorry, I don’t remember his name) installed the new lights in the parking lot, as well as changing the brake light, which was out. Total cost $12.31.
I have been a loyal customer for 12 years and will remain so. Thank you all for helping me be a safer driver.
Staff are VERY patient and helpful. Shout out to Dale, Adam and Dan for all their help in landing me the exact car I wanted. I mean it, this is not like my other dealership experiences. No high pressure sales, flexible purchase options and many, many perks to buying here. And don't be afraid to buy pre-owned; you'll be surprised how little you would pay for one of these cars and they're still largely in mint condition!
just wow! high performance cars and car service. I loved the reception
Parts department was exceptional! Friendly, efficient service. Service manger was especially helpful
Great parts staff and they host car club events which is a huge plus
We had absolutely the best experience today in purchasing a vehicle for my husband. Evan was professional, providing us with the best experience in purchasing a vehicle that we’ve ever had! Rylan was also incredibly knowledgeable and personable. Josh had the paperwork done in record time which we really appreciated as we had to catch a ferry. They all seem to really enjoy their roles at Victoria BMW.
I came to the dealership for some bluetooth issues and unfortunately the service department was closed and technically the dealership was closed because it was 7:30pm. A gentleman name Evan was walking to his car and went out of his way to help me with the issues i was having which i found out were user induced. Great service as always!
Good sales dept, but horrible service department manager. Brought my car for service and asked to have the air filter replaced. I am allergic to the dust mites and mold that grows in the air filters. When it gets hot in summer and want to turn the AC on, I get really sick. Until I change my Air filter then I feel fine.
They called me confirming that my air filter was dirty but it wouldn't be covered by warranty because they can only change it once per 2 years...
Following the book and not helping me at all. Why can't you guys look case by case and help customers out?
I thought driving a BMW was about the experience and the service, not just the driving...
I guess I was wrong.
We paid extra to get free maintenance during few years. We wanted to get a peace of mind because we thought that BMW would get our back for small things like that.
The cost of a Air filter is so small. It's not about the money, it's about the principle.
Don't buy from this shop
I brought my car in to get some recalls done during the winter. While doing this, they broke one of the valves for the air conditioning which made the refrigerant all come out out and they didn't tell me about it (this likely happened when they were taking parts out of the car, I didn't think to check this in the winter time when I left). I discovered it later in the summer time and got it fixed elsewhere.
From the other reviews I see on here I can tell that their garage is the weakest part of the dealership.
Jody was very helpful getting a replacement fob for my X5
Jody was very helpful getting a replacement fob for my X5
Pretty helpful service department and they were were decently efficient.
Unfortunately I don’t have a positive review.. here’s why.
I tried to book a service appointment online and the system was down. After three phone calls and being put on hold for over 5 min each time I decided to go down to the dealership to make the appointment. My appointment was for May 18th 11am. When I arrived (I drove from Duncan btw) I was told oops sorry your appointment was May 25th 11am and I should have got an email confirmation. They didn’t ask me for my email when I booked in person so how could I get a confirmation? I booked May 18th not 25th so clearly the error was done by the booking agent. The apology was super lame...I was told ‘sorry nothing we can do’. My reply was ‘really?’ This is very basic that if you make an error you correct it. I feel the attitude was ‘can’t help so bye’. They swiftly cancelled the incorrect appointment time and gave me my keys back and virtually walked away. I had gone over to sales to speak with a manager and was told ‘no managers on weekends’. Clearly at this dealership money talks and service isn’t a priority.
Anthony the Service Manager was attentive, helpful and quick to resolve an issue with securing a loaner vehicle for me and service staff were courteous and professional.
Made an appointment in advance. Dropped off my car at 8am in the morning, then I was told that they actually didn’t have the parts needed ready for service. Poor management wastes your customers’ valuable time.
Recently had the pleasure of purchasing a vehicle through Evan at BMW and can confidently say it was the best purchase transaction I've ever had. Evan as fantastic to deal with and was on top of everything. When he followed up about a week after the purchase to see how I was enjoying the car I mentioned a small issue I had noticed since leaving. Even though it was a used car Evan and Geori in service took care of it right away and after receiving this level of superior service I will be sure to send anyone I know their way.
Best place to get service work done to cars, and helpful staff. If one needs to wait they always have coffee and treats available.
The staff are qualified to work on foreign cars, and do excellent work.
Great service. Car was cleaned and parked inside for pick up after service. Appointment booking was straight forward.
Always great service from BMW/Mini Victoria! Never had a problem test driving, even when trying to decide between multiple vehicles. And Sam in the shop always takes great care of my ride!
Amazing customer service. Friendly staff!
Isaac has been absolutely fantastic to my wife and I before, during, and after the purchase of our USED Mini Cooper S. Yup, we probably bought the least expensive car on the lot, but we felt that we got the same great customer service as everyone else. Plus, he's just a really likable guy too. (^_^) The finance guys worked to get the car down to our budget, so we decided to buy an extended warranty. BMW Mini Victoria is upholding their good reputation well! C & E
We are very pleased with our new X1, and were more than impressed with Isaac, BMW's sales associate. Relaxed, professional, knowledgable, he made the whole experience most enjoyable. We look forward to dealing with him and the rest of the staff over the course of the coming years. Thanks, Isaac!
Recently purchased a vehicle from BMW Victoria.. Spoke with Isaac Nyack in sales. He was very helpful, was very knowledgeable about the vehicle. Isaac, along with other staff members at BMW Victoria, made my buying experience a pleasure.
I needed a tweak of the speaker sound quality... Again, with the help of Isaac, the service department fixed the problem quickly.
I have been very pleased with the sales & service quality at BMW Victoria... If you are looking to buy a new or used BMW.... call Isaac Nyack. He is one of the best sales people I've ever dealt with...
Tracey
Great People!! We trolled the Victoria lots for weeks trying to decide what to buy, in our travels we walked onto the Victoria BMW lot and were greated by David Kim, after speaking to him for an hour or so it was decided that we would buy a used BMW. They didn't have the exact car we were looking for, but David assured us he would find us the perfect car. David called us a week or so later to tell us he had found us our car, it was a mint 2008. We had excellent service from David during the whole purchase process, a man of his word! We highly recommend David Kim and the Victoria BMW they are a great company to deal with!! G & L Kennedy
The service and sales department are SUPER! Looking for the Ultimate Driving experience?? They're ready to deliver it! Awesome.