My husband and I recently purchased a BMW 3 series at the BMW Store. We were helped by Russell Dela Cruz. Russell was an excellent sales representative. He worked with us and was very accommodating of our budget and our time. When we received our car it was so clean that it looked brand new. We would recommend Russell to anyone who is looking to purchase a BMW.
Recently bought a vehicle here and cannot praise my salesman, Kevin Juan, enough. Kevin will go above and beyond to get you the best deal possible. He even drove my car to a shipping company so I wouldn't have to pay anything. If you're shopping out of province, or local, Kevin is a go-to. Thanks for the new ride, Kev!!
Absolute worst experience in my entire adult life.Ive had FAR superior service from used car dealerships.The list of screw ups is too long to list.Ive had several poor sales experience before but never ever wrote a review. This one time was just so bad that I had to let other people know.
New car runs great, love it , their financing guy was also great but the entire sales and services department was absolutely atrocious.I will never ever buy a car from these people again and certainly wont be going back for service.
Just had my car serviced here, the place is very COVID aware, there are a lot of hand sanitizer everywhere and majority of the staff wore masks. Service advisor was quite nice but I only talk to him on the phone. However, service was slow. I waited more than 30 min when I drop my car off, and again 30 min to pick up my car. Definitely not impressed. I will probably take my businesses elsewhere next time.
Excellent customer service. Find Victoria the sales specialist for your next BMW.
I want to share my experience with this BMW dealer. My sales advisor was Victoria. I was buying a forty something thousand dollar car, but I got treatment as if I was buying a Rolls Royce from her.
She listened to me carefully - not something you can experience with most sales people! She then proposed the car for us to look at. I loved the car and she then spoke with her manager and got me the deal I could not even dream of.
I came in to spend $50k but ended up spending way less.
The magic happened at the delivery. Victoria prepared little but very meaningful gifts for me, had the car literally in a brand new condition, I was very happy!
I will not go to any other dealer, ever. Thank you, Victoria
Marina was great I left my info with her over a month ago and she called me the second the perfect car came in. She worked with me to get everything done along the way. Great experience. Chris in finance was great aswell helped me along the way an made the process short an stress free. Great team at the bmw store i recommend them to anyone.
Incredible service by Victoria Safronova. At the day of delivery she surprised us with a very personalized gift from her. We have been buying our cars from different dealers but Victoria's honesty and attitude towards us completely sole our hearts, we will not be buying from anybody but her. Recommend 100%
Quality of service really falls behind when you compare it with other BMW dealerships in the city. Overall feeling of lack of staff experience with some way above their heads. Meanwhile you have other staff hidden away in their offices with rarely a greeting to any customer as they walk by
AMAZING experience!!The Business Manager Chelsea Gillis was fantastic to deal with - not a pushy sales person, she took the time to ask questions and share her expertise so that I felt comfortable with what I was purchasing. Very friendly and professional! Very informative, friendly, personable!! A very big thank you for a wonderful experience!
Recently, we had a pleasure working with Kevin Juan. The overall level of customer experience was great. Kevin was very helpful when discussing the technical side as well as our purchasing and financing options. And although we didn’t end up buying the car, Kevin’s willingness to go above and beyond to deliver exceptional customer service was amazing.
If you want a salesperson who replies to your emails within minutes, addresses your concerns right away and gets you the best possible deal without playing any salespeople games, go see Victoria in sales.
Even on her days off she would reply my texts and emails right away, when I had an issue with my car she helped me solve it in the most painless for me way.
Honest and respectful, our go-to sales girl from now on
Brought my car in for servicing and among many things after the service was complete they told me my battery was discharging, but there was no sense of urgency. Shortly thereafter, a trouble light came on. I could not decipher it so I brought the back. I was told it was probably an error in the system, and everything was fine. The trouble light persisted, so I brought it back in again. Was told the same thing. I finally figured out how to diagnose the problem myself, and the code indicated that the battery was indeed discharging. Made an appointment with the shop manager for Thursday at 1 PM and received text confirmation that my appointment was at 8 AM on Thursday! The manager at the same time had been trying to reach me on my land line (which was disconnected at the time) that the parts wouldn't be available for two weeks, and an appointment would be made at that time. The service desk was not aware of this change, and the happy reminder that I was schedule to come in at 8 AM on Thursday remained. I found a way to cancel the appointment online. So now I am waiting for the shop manager to contact to make the appointment, because there seems to be a disconnect between the service desk and the management. Not what I'd expect from a high-end store. Fred's Automotive who serviced my old Volvo , did a much better job of the right hand knowing what the left hand is doing, and they're not exactly high-end.
Bravo, Victoria! We had the most exciting and smooth car purchase experience with you. This sales girl is not pushy, she will not talk you into buying something you don't need just to make money, and she is very honest which you rarely see now in salespeople!
She did not settle until she found us a perfect car and helped us getting a great deal on it. My husband and I were impressed by how much she actually worked for us - from finding us the car we wanted to saving us money and even helping outsourcing some accessories we needed.
Also I want to point out the delivery of our car when we were surprised with a beautiful bow and cover on our new M2. Saw other salespeople at the delivery area literally pointing at the car and passing the key to clients but ours was so different and phenomenal!
Victoria Safronova is simply AMAZING. First word comes to mind to describe this lady is HONEST. She shares information with me, advises me on fair market trade in values, works with me diligently to achieve an agreeable price.
Scroll through reviews and you’ll see numerous compliments about her. Victoria is a true gem at this dealership. I would refer every friend and family member seeking a BMW to Vicky in a heart beat.
Neil Shah provided excellent services that totally exceeded our expectations for our recent purchase of an SUV. He knows the car very well, provided good advice, coordinated everything from ordering the car, swapping to snow tires, and delivery. He offered competitive pricing, and outstanding services. The entire process is very smooth and enjoyable.
Andrew McKinnon is an example of perfect customer service and professionalism. My experience getting warranty repairs done on my F80 M3 went without a hitch. Best Service Advisor out there, A1.
I have personally not bought here, but a friend of mine has had a nightmare experience with his $80,000 M2. It has had it's engine replaced 2 times now, and he hasn't had the use of his car for months... the issue is constant and he has had over 20 loaner cars. All he asked for was to have them take the LEMON back and release him of his lease, but they have refused. It is absolutely brutal customer service on BMW/this locations part. Unacceptable. I have been with him to some of his meetings with them so have felt his pain first hand. To be making lease payments on an 80k car and driving a 35k loaner car for a good chunk of the time is insane. Personally after seeing what he has been through i would NEVER buy from this location. It is a conflict of interest as the dealership LOVES lemons as they bill back all the repairs to BMW Canada... so the more lemons they make, the more profits the dealership sees.... They have lost my friend and me as clients for sure plus who knows how many others. I'm sure we are not the first to experience this. I had to give 1 star by default - it wouldn't let me give ZERO.
Had the most amazing experience dealing with sales representative Thompson N. He was very understanding in terms of what we were looking for and also extremely helpful. He broke everything down for us step by step and did not make us feel pressured to make an immediate decision. We will definitely be doing all business with Thompson moving forward. A+++
We had an excellent experience at the BMW Store! This was our second purchase this year and the entire process was flawless, as usual. Aly, Marina and Kelli were incredibly helpful and knowledgeable and were there to help us throughout the entire process. I wouldn't buy a BMW from any other dealer but them.
Can 100% recommend the BMW store and Thomson Nguyen. I had some issues with my car shortly after purchase and the sales team stood behind the brand and the vehicle. They had a choice between doing only that which was required and delivering exceptional customer service at a cost to the company rather than the client and chose the latter. Due to how they handled this issue I fully intend to buy all future bmws from this company and will give preference to BMW (and this specific dealership) over other brands due to their strong commitment to customer care.
My fourth vehicle from Victoria Safronova and another outstanding service! I leased 2017 320 for my wife two years ago, then last year 2018 340 for kids, M5 for myself and just picked up new X5 to add to our BMW collection. Every experience was 10/10! Victoria went out of her way by picking me up at my house at the day of delivery to make sure I am not stuck with having to drive home two cars. I'm sending all my clients and family members to Victoria and each time she makes sure to give me a referral cheque. I'm looking forward to continuous business.
My fourth vehicle from Victoria Safronova and another outstanding service! I leased 2017 320 for my wife two years ago, then last year 2018 340 for kids, M5 for myself and just picked up new X5 to add to our BMW collection. Every experience was 10/10! Victoria went out of her way by picking me up at my house at the day of delivery to make sure I am not stuck with having to drive home two cars. I'm sending all my clients and family members to Victoria and each time she makes sure to give me a referral cheque. I'm looking forward to continuous business.
My experience was great from the beginning to the very end. My sales person was Victoria. She did amazing job presenting few vehicles that were within my budget, outlined all differences and helped me pick the right one. She helped me with financing options, and her and her sales manager Pablo gave me a great deal and 0.99% interest rate! I was too keen on picking up the vehicle right away even though it was not detailed and Victoria arranged detailing within few minutes and by the time I completed my paperwork and insurance, the car was ready to go home with me! I was incredibly surprised when the next day I received a phone call from Pablo making sure I was happy with the process and the car. Brilliant service and great environment!
This week my wife and I picked up pre-owned 7 series that we purchased from Victoria at The BMW Store. We originally were looking at a different car at their dealership but my wife did not like the color combination. A week later we received a call from Victoria who managed to find us a vehicle with the exact same options and perfect color combo! She made the process very smooth - took in our old 528, helped us with the extra warranty quote, and finally even got us a great deal on winter tires! I will make sure to let all of my family/friends know about this experience. Thank you, Victoria!
STAY AWAY!!!
The worst experience I ever had with any dealership in Vancouver. The sales Manager Pablo is a joke. He doesn’t care about customers service all he cares about is hearing himself speak. He’s the rudest person I have ever dealt with. I expect this type of service from small Dealership. I hope the owner of this Dealership reads this and has a talk with him about customer care. With out us this Dealership wouldn’t be running.
Please go to any other BMW Dealership. I wish I had read all the reviews before going to them and I hope this will save someone else a headache.
Wish I had the choice to give them zero stars.
The sales guy N watch out. He will promise you sky when leasing the car to you. He will say you can swap the car for same rate next year. He will ask you to send referral. And tell your friend that he is willing to give him better deal than he gave it to you. All lies just watch out. At least other sales guys at auto west and Brian Jessel will tell u the truth. He goes on trips and fancy vacation after putting you on circle of bmw cars. Misleading sales and the finance guys will rush the documents so you can’t even read it . READ THE DOCUMENTS CAREFULLY BEFORE SIGNING TRICK ON TIRE PACKAGE AND SO ON . Don’t let them rush you through signing documents.
Bought a 650i from them and so far in the last 10 months of ownership the car has had over 20000$ in repairs and still not fixed!
If you want to buy a car from them make sure to drive the car for at least 30-40 min and have it inspected somewhere else!
Or better yet just go to the one in richmond!
Stanley is a very caring and wonderful person in the after-sales department of BMW store. He will always give good advice and help customers solve problems in the best way, and never let the customers down! That's why I've been maintaining my car in this store.
I like to deal with them instead of BJ , their sellers not pushy and they help you on quote
I like to deal with them instead of BJ , their sellers not pushy and they help you on quote
If you’re getting service at this location, definitely go with Matt. He’s super friendly and efficient. There’s one time I had to replace my tire, and one of the staff said I had to wait for a week to book an appointment. I emailed Matt after I left the place and he replied to my email right away saying the car would be done by the next day!
Best customer service!!
It has been a pleasure to work with Stella Fung at the BMW Store. She made car-shopping a breeze! Stella is professional, genuine, attentive and efficient. Without hesitation, I would be happy to recommend Stella and the BMW Store.
Not a good experience. Car wasn’t cleaned after service, had to bring it in several times as they could never quite figure out what was wrong with it, costs a fortune every time. M I won’t be going back, just too many bad experiences. I just don’t trust them.
The worst experience I ever had with any dealership in Canada. I decided to purchase pre-owned BMW 750i 2016. The car was with good price so I called over the phone and the sales man Neil advised me to put $500 deposit. I really liked the car on the photos so I paid the deposit and told him that I will come on Saturday to finish the purchase. I told my friends I will be coming with new car this week. Neil called me 2 days later to let me know that someone else come to the dealership and offered higher price and the store manager named Ben sold the car to him? I could not believe. I asked him what is the purpose of the deposit then? He was not able to explain. He was trying to throw the blame to the store manager Ben. I was pretty devastated and could not believe this is happening in reputable BMW dealership. I called store manager Ben few times and left messages to the secretary with no success. I finally reached him at the evening. He told me that the car actually got sold before Neil took my deposit and he did not know about that? Not sure how this could happen if they use online system. It was basically lie after lie and I felt I am dealing with shady garage but not BMW dealership. I would never recommend this place to anyone. They would probably do the same for any other type of service they offer.
Worked out a perfect deal on a BMW. I had been having a rough time with finding the right car from the right company. I had suddenly spotted a CPO 435i they had for sale and I immediately went down to the dealership. I was greeted right away as I got into the dealership and was helped out by Neil. He with no hesitation had the 2 cars I was looking at brought up and was helping me get info on both of them.
I then took a test drive on my own as they were a bit shorthanded that day. This was great as I had my wife with me and this way I felt more comfortable talking about the car. Turns out the car had way more features than I expected and was an awesome deal.
We came back and sat down with Neil and worked out the financials quickly and painlessly. I put a deposit down and dealt with the financing personnel who were great. I felt no pressure and everyone was very friendly. I picked up the car a couple days later and its been amazing ever since.
I wouldn't hesitate to send other people here. I cannot speak for the service department as I have not used them yet.
Got a great deal on an i3, and the customer service was second to none. Neil and Kelli were fantastic to deal with. Highly recommended.
Friendly staff. Customer waiting area has a free coffee machine service and some seats but not a nice atmosphere, not clean and not welcoming. Have a look at Open Road Audi and Lexus, 180 degrees better.
Great test drive experience of BMW 550i with Ben Yan today, who has shown extensive knowledge about BMW car, and also offers his insights of the comparisons with other cars, like Mercedes and Porsche. Would highly recommend Ben to everybody!
Tells customer over the phone that the estimated wait time is 1 hour. However they don’t reveal it until you go to the store that the service takes over 3 hours. In addition there are not a lot of people enthusiastic to help you when you enter through the service door. Service representatives are unprofessional and don’t answer text or calls. I come from Asia and BMW service is exceptional since it is a luxury brand. However service here at Open Road makes BMW feel like a cheap brand.
Just had my BMW serviced today and couldn't ask for a better service agent than Raffi! He's the best I've come across when it comes to customer care! Attentive, pleasant, professional and makes it a pleasure having my vehicle inspected! He has changed my perspective on BMW's!
Really nice and clean environment, friendly staff. Great place to shop for your new car
Brought my car in for a service was really happy with it. They took my car promptly and had a courtesy car waiting for me.
I got a phone call later on in the afternoon that my car was ready. It was nicely cleaned and vacuumed.
I received a follow up phone call which was a nice touch. Great job guys.
Haven't written a google review before but the BMW store went above and beyond so it definitely deserves one. Very kind and helpful staff. Milad (sales rep I had) is awesome and super helpful! Great problem solver and makes the whole experience go smoothly. He also helped me with a couple items on the car after having it for a couple months. Definitely will recommend to friends that are interested in BMW's.
It's an awesome BMW store, way much better than rmd store. Strongly recommend Fiona, she is so patient,helpful,knowledgable and very professional. She also made me a really great deal. If you want to get a BMW, go meet her.
Very enjoyable experience at The BMW Store with John Baker. Purchase my 2nd M3 here. Such an amazing vehicle! I would highly recommend John to any one in the market for a new BMW! He really knows his BMW and M cars
Many Thanks
Warren
John Baker was efficient, informative and reliable. He made the car buying process easy and probably the best experience I have ever had at a dealership. The BMW store enhances vehicle purchasing by providing a welcoming atmosphere, all of the staff were friendly and helpful. It was a pleasure to buy a vehicle from BMW and I would highly recommend John.
I have bought a lot of cars in my time and it is always pain in the neck. Until now. Until Jaqueline at The BMW Store. This girl is unbelievable. Look her up, she's under "perfect professional" in the dictionary. She totally made it the best car buying experience I have ever had. J, I'm so sorry for all the drop ins without calling and making you work on your days off and after hours and I really need to send you flowers! Never complained, never showed anything but extreme professionalism and courtesy, yet somehow was personal enough that you feel really comfortable. Love the 7, love you, and you can expect me back when it's time for an M6 (and I promise I will call ahead for an appointment!). I guarantee I will never buy a BMW from anyone else again
What a smooth and amazing experience dealing with The BMW Store. The service, the staff, all amazing. Couldn't recommend them enough! I think my favourite part is that I get to keep coming back to the amazing service team for years to come. Thanks to Koren Carr, service manager, made an enjoyable and easy experience. So charming.
I bought a brand new X3 and LOVE it. The staff was really helpful and friendly and very professional. The true superstar was my Sales person, Neil Shah. He made the whole negotiation and purchase process very easy and was always available to address my questions. Neil is very knowledgeable, HONEST, and a genuine guy. He was a pleasure to work with and one of the best sales people I have ever dealt with.
I had my first minor incident post purchase and called Neil. He was quick to get me the right support and my incident was addressed right away.
I highly recommend Neil Shah if you are looking for a new BWM. I was most impressed with his 5 star plus service and his professionalism.