Excellent personal service from Chris
Dealer Sales Rep was responsive and very knowledgeable about the car I was purchasing. I would do business with the Rep. and dealership again
I took my mini cooper to these guys to replace a side window to replace they got resin on the side of the car plus they put a scratch on the car the guy told me to wet sand why would I do that when they did it so now it will take 2 hrs for them just to get the resin off so this window cost me almost a thousand poor customer service after this I will never take my car back to this place
Geoff exceeded our expectations. We're very happy with our 2020 x1. Terry gave us a great deal. Much appreciated and recommended.
If you are looking for exceptional service; honest, timely and transparent communication, this is the place. Come by and see Chris and the entire staff. Customer service excellence!
I just purchased a brand new, loaded 2020 BMW X5M Competition here and I was extremely impressed with the entire experience.I have purchased numerous brand new vehicles, including 7 BMW's from several dealerships over the years and this dealership stands out above all the rest. The salesperson Chris Brown was courteous, professional and prompt to respond to my inquiries on the vehicle.
So I drove all the way up from Calgary just to buy from them. They gave me a fair price on my trade and went above and beyond to ensure that I was happy with the new vehicle, including fixing the minor paint flaw from polishing after delivery. The dealership manager is easy to deal with and very accommodating. If you want to buy a car from professionals who will work hard to earn your business, I'd highly recommend them. All the negative reviews seem to be about the service dept (I can't offer an opinion on that) or from professional whiners and complainers.
I would avoid them until the pandemic is over. Very few, if any of the staff were wearing masks (including the two receptionists in the service area who are right next to each other). I mentioned it to them they should be wearing a mask and one said it was a good point. Makes me wonder if they are not allowed. Talked to the manager. Was left with the impression he didn’t think it was important and they wouldn’t be doing so until the bylaw comes into effect (why wait for a bylaw to do the right thing?) Manager also came within 6 feet of me without wearing a mask. Only one pen for customers to use at the service desk (not clear how often it is cleaned). I have no idea if they sanitized the inside of my vehicle after driving it. All in all, just not acceptable for the current situation we face. I left angry and feeling they just don’t care enough about my health or the health of their staff. Be careful because they always try to up sell people and their prices are on the higher end. Shop around - there are BMW authorized garages that have more competitive prices.
Had my teenage son’s 2010 BMW X5 towed in after it was stalling out to the point it was not drivable, thought we were going to have to get rid of it... spoke to Lacey and Eduardo originally and then was assigned Selena as our service advisor....Everyone was extremely knowledgeable and helpful. Luckily, it was just the fuel pump as it could have been a lot worse... Car was fixed very quickly and I have confidence that the issue was solved as my husband was able to drive it home with no issues... My son is excited to have his X5 back and I am glad I didn’t have to buy a new car. Thought the service department was excellent.
I recently purchased a vehicle from Edmonton BMW and had some concerns. Both the sales and service manager were great to deal with and rectified the issues immediately. Eduardo the service manager went the extra mile and exceeded my expectations. If you are looking for exceptional customer service i would highly recommend Edmonton BMW.
I dropped off our MINI for service today and had arranged to be picked up, but when my ride arrived, that car had a severely flat tire. Carmen at BMW Service was very helpful and had the spare wheel mounted for us very promptly - and that car isn't a BMW product, but was just my ride home. Thanks for everything!
Terrible experience! The sales was decent, however the sales manager was so rude! I was there today to buy a new X5. The sales told me there is a high demand for export of X5 so I have to pay extra $5000 as the retainer. I’m okay with that. Then when I asked for a better deal, the sales manager, T, came with arrogant attitude and disdainful look. He said I’m a fishy, Chinese and he knows it will be export to China. I was not happy and told him to be careful of what he said. Then he was pretending there is nothing wrong with his attitude and he was just trying to make the deal, the reason I was unhappy just because he pointed out I want to buy it to export, even if I already agree to pay the $5000 retainer. The sales manager T is very unprofessional. When you are there, void to deal with him. Otherwise your happy mood to buy the nice car will be ruined.
I want to give a special shout out to the service manager Eduardo. I took my X5 in to have some work done and the service was excellent! Probably the best service we have ever received at a dealership. The service manager was honest and went above and beyond. Super personable and easy to deal with.
Thank you.
Great experience purchasing an M340i in the Fall of 2019 at Edmonton BMW. Jerrald in sales was extremely helpful and really appreciate the ongoing support Chad has provided with the in car technology. Also thanks to David and Carmen in service for always making things right! Thanks Edmonton BMW!
Purchased one of the Connected Drive Service packages about ten days ago, mainly want the weather forecast. The service manager introduced me a staff name Chad who helped me registered in the system n set up but it didn’t work right away. I emailed the customer service of the connect drive service packages but never heard anything bad which is quite disappointing (0 star for them!). Luckily Chad followed up with me and went above and beyond to help me, guiding me to restart the head unit of my vehicle and boom finally the weather forecast is back on my display, they need more staff like Chad - friendly, responsible and helpful! Thank you Chad!! 😊
What a great experience , I had a water leak on my BMW x6 and my brother recommended this place .the service is a cloud 9 service, the best service experience I have ever seen . Eduardo the service manager is down to earth gentleman, he explain everything that need to be done on my car and they fixed a hall lot of stuff which needed to be changed. When I picked up my car it was good as brand new car .thank you Eduardo and everyone who works at Edmonton bmw.
I had the pleasure of dealing with both Chris (Internet Sales) and Tin (Finance). Chris was professional and responded to my inquiries promptly, patiently answered all my questions, and accommodated my last-minute scheduling requests. Tin was also amazing - friendly, efficient, and informative, and even took care of registering my new car. Exceptional customer service - highly recommended!
We have owned 8 BMW's over our lifetime. Last fall, we purchased a gently used one from Edmonton BMW (first time from them). They were fair to deal with, did not pressure us and were knowledgeable and open. Unfortunately, the vehicle was in an accident about 3 months later and during the repair process, some previous damage was found. I went to the dealership to discuss it with them and the were highly accommodating in making things right. With the circumstances, I expected some token resolution, but they were more than fair and helpful. It exceeded my expectations significantly and they earned my respect as a customer. I am in customer service and always value a relationship over an incident and it was clear their values were similar. I would highly recommend them as ethical, professional and reputable.
I would be remiss to not leave a review and give a shout out to Lacey in the service department. She is an incredibly responsive and cordial brand ambassador for BMW. A pleasure to deal with when a customer has questions or requires insight. Thank you Lacey! It’s people like you that draw the general public into wanting to form relationships with facilities such as yours.
Wow what can I say! I came from Calgary to purchase a gently used M550i from Edmonton BMW. Both Tin and Chris made the buying experience extremely smooth. All my questions were answered in a timely fashion and negotiating the purchase was great. I’ve purchased many BMWs over years and I wish I had stepped outside of the Calgary market sooner. Do yourself a favour and give Edmonton BMW as shout, you won’t regret it!
Great service, Selena was so helpful and accommodating and got my vehicle fix. The Manager from Service is also amazing, he deal with my husband a few months ago and it was such a good experience that we won’t go anywhere else to service my vehicle.
As a SAHM of 2 young kids, I really wanted a pressure free & flexible way to purchase a car. I had a great experience dealing with Sham at Edmonton BMW.
I called to inquire after seeing an ad through Auto Trader. Then for about 2 weeks we worked through messages to negotiate a fair trade in deal for a pre owned vehicle. On pick up day, I was in and out of the dealership within 1.5 hrs (including time to barter for a set of winter tires & rims). I appreciated being able to register my vehicle without having to leave the finance office (through their account with a nearby registry office).
Overall, a smooth experience with the Edmonton BMW Team who worked around my schedule! I look forward to returning for my next vehicle!
Service so good they make you plan on buying your next car there, even though my current one is completely fine. I drive a Mini Cooper, and am writing this having mostly only dealt with that side of the dealership.
But even though I didn't buy the car there, everyone was super welcoming, answered all my questions, and I truly feel like everyone goes above and beyond to help.
A lot of dealerships get a bad reputation, and can scare people away from even going inside. I look forward to seeing the people here, browsing the beautiful cars, and enjoying a coffee while I am there.
Thanks to everyone that has helped me so far, you're creating a long time customer!
Angelo is super helpful smily like serving people and help out. I know from our conversation that he will have an amazing and bright futur in front of him. He deserve a raise too.
Absolutely terrible experience and service - charged me without giving notice and failed to provide me enough knowledge given knowing it was my first experience. Mechanist does not know what they are doing and the reasons they gave to refuse to proceed the check were not convincing and did not make sense. Kept suggesting fixes that I am aware of and mentioned ahead of the service. Not returning to customer calls. Does not respect customers and did not treat customer with fairness. Lastly, if I was told "possible labour charge could occur" at any point of the service, I won't be complaining here.
Beyond disappointed.
Excellent service at Edmonton BMW! Thanks to Terry, Sham, Chad and Briana. Highly recommend checking this location up if you're looking to get a BMW.
We were very satisfied dealing with Edmonton BMW. Before buying a new X3, we had done our research and knew what we wanted. Most important was a competitive price and a painless purchase experience. Chris Brown and Edmonton BMW came through on both counts. Chris responded to our initial request through the “unhaggle” service with a competitive quote. He was professional and very responsive to our follow-up queries. After we agreed to terms and were providing deposit information by phone, Chris was able to *further* reduce the agreed-upon price by $1,000. The pick-up process was quick and handled professionally. I would highly recommend Edmonton BMW and Chris Brown to anyone interested in purchasing a new BMW.
Couldn't have been happier with how Harp looked after us when purchasing our X5. He treated us so well, Sam was really friendly and Tin got us a great rate on our financing. They were all extremely efficient and I look forward to dealing with them again.
Great dealership! And I don't say that lightly, I know most have a bad reputation. These guys are fantastic, are always willing to help, and keep the expenses to a minimum. From sales to service, all the reps are top-notch...but a special shout out to Selena, she's never let me down!
We bought a used BMW from Chris and the service by everyone we dealt with was fantastic. It was the level of service I would envision if I was buying a new $80,000 car. Great service and so far love the car.
Edmonton BMW has a meaningfully better customer experience than Bavaria because of the friendly and helpful staff. The advisors are far more kind and the shuttles are befitting. My best to Mark in service and Alexander the driver.
I'll be honest, I was not looking forward to going through the experience of buying a new vehicle. The back and forth, typical sales pitch, time commitment etc. Well let me tell you, Chris Brown and the rest of the BMW team on the south side of Edmonton certainly changed my perspective and set the bar for future experiences.
Chris, even though he was technically in to catch up on paperwork that Sunday, came out to help as to not keep me waiting. He was extremely knowledgeable, down to earth and charismatic. He really took the time to understand what I was looking for, to inform me and match me to the best option. I felt that he used my time effectively and not only did I love the car (M340i) but was motivated to want to give Chris the sale.
The rest of the experience was just as flawless. Everyone made me feel so welcomed into the BMW family. It was so special to see the unveiling of the car. Tin in finance was extremely expedient, effective and just a pleasure to deal with. I had an absolute great time going through the car with Chad. Very patient, proficient and he had such a fantastic sense of humor. Never made me feel rushed and certainly gave me the impression that I could truly reach out to him at any time if I had questions or concerns as did Chris.
The car of course is amazing and I couldn't be happier. For a girl who this time around didn't know what she wanted and had never even been in a BMW previous, I just feel so fortunate and am most definitely a proud new owner! There has been no lack of gushing about my experience and I really appreciate all of the efforts from the "A" team.
Raylene Cantwell
Third time having my vehicle in for service (warranty) work and I must say the customer service has been great. I work at a dealer and was nervous about buying a BMW as many are with luxury cars. But with a team like this behind you, it really eliminates the worry and allows you to just enjoy the car as you know they will have your back if anything goes wrong! Ill be a life long customer here. Mark is the man helping me out, and he has called every day with updates and even got my work done earlier than planned.
I sent my X5 in for some small issues and diagnostics.. WOW talk about customer service! I was able to leave my vehicle for the few days the repairs took, my service advisor Selena was in constant contact with updates and work approvals keeping me in the loop the whole time. Not only did they repair all issues, they completely detailed my very well lived in car to showroom perfection. I do not live in Edmonton, I actually live out of province but I will continue to bring my X5 here for all work. Outstanding! Thanks team :) My passion runs like MY dream!
To begin with I will let you all know I’m from Calgary. My experience dealing with Edmonton BMW was phenomenal, starting from the point where I had emailed asking about pricing right to the point where I drove out with brand new vehicle. Chris Brown helped us out and boy was he prompt, no pressure was put on us at all to buy. I must have exchanged a bunch of emails with Chris, and within minutes or seconds I would have a response back. Pricing was on point. Chris and the entire Edmonton BMW team made the whole car buying experience totally painless and worked with us where needed to. I won’t say or speak about my experience about other BMW dealerships but if I bought from Edmonton staying in Calgary, then that should speak volumes about Chris and Edmonton BMW. We were picked up by them since we were out of town folks, Tony(Sales Manager) picked us up, Tin from Finance was very helpful and made some great suggestions as well. Right to the point where we got a personalized setup and made the whole experience amazing. Probably one of the longest review you will see here but, I wanted to make sure my experience was captured and nothing felt short in recognizing Chris and Edmonton BMW.
I went for a recall. The registration processes was amazing. Very friendly people etc. When I picked up my car, i found a screw in my cup holder (that they probably forgot to put back) and also a dirty blanket on the passenger’s white seat.
When they email me how was my experience and If i had any complaint before they send me a survey to answer, I mentioned all the above and I never got a reply nor a survey to complete.
It was worth the trip to Edmonton BMW from Calgary to purchase my second new BMW this year. If you have grown frustrated with the sales department at the Calgary BMW dealers, I strongly recommend checking out Edmonton BMW. Chris the Internet Sales Director was superb, professional, and prompt. Tin in finance went the extra mile, and exceeded my expectations. Chad in deliveries ensured I left with my new BMW confident and delighted. Edmonton BMW's customer centric approach validated I made the right decision. If you are looking for a superb client experience, transparent and honest transaction, I strongly encourage you to contact Edmonton BMW. I know where I am buying my next BMW from, Edmonton BMW!
Great staff in every department, they helped me find a brand new vehicle with the best deal possible. Jan, the general manager was personally involved in finding me a new vehicle and going over the finances with me personally. Everyone is very friendly and puts in a lot of effort to make you happy.
Went in for a 55 point inspection. The advisor over the phone told me it would take 2 hours or so. ALTHOUGH it’s a quick inspection because it’s a 55 point, they took my car for an entire day and had no loner vehicle. Advisors attitude was trash! Would highly recommend to take your car to the other BMW dealership.
Jason in the parts department was awesome to deal with. He was very helpful, accurate and timely with my specific order; even putting hands on the order physically to guarantee it was in stock. Thanks a ton Jason I really appreciate it!
Amazing experience!!
I got my first Mini Countryman from this place.
really great service from Bo, Chad as well as the sales manager Steve, finance manager Brianna.
They are super helpful.
will definitely come back next time :)
I traded my vehicle in for new X3 M40i. My sales person – Chris Brown was a pleasure to deal with, very knowledgeable and quickly answered any questions I had. I was under no pressure to take any additional add-ons that I did not want and felt comfortable choosing the ones I did because I had the right information to make an informed decision. The vehicle was delivered exactly as agreed. I would recommend Chris and the team at Edmonton BMW.
Edmonton BMW was the best experience I've gone through when purchasing a car. The staff there are extremely friendly and knowledgeable, true professionals at what they do! I had the pleasure to deal with Chad and Kyle who helped answer all my questions and was very thorough when showing me all the features I needed to understand. Truly a 5 Star dealership! Highly recommended!
Let me start off by saying I have high expectations and am very picky. It's easy for a company to have great service when everything goes right, but what separates the good and the great is when something goes wrong but they go out of their way to ensure everything gets addressed properly. Edmonton BMW has done everything they possibly can to ensure I drive away very satisfied. Kudos to Jan Park, the GM, for ensuring taking ownership of the issues and maintaining the reputable world class service offered by BMW. Much better than what Bavaria BMW has to offer. Keep up the great work!
This review is regarding a new 2019 X3. My wife and I had a great experience with the team at Edmonton BMW. Our salesman Jerrald Chung was very helpful in finding us the vehicle we wanted and providing a competitive package with our trade-in. We needed to have the vehicle shipped elsewhere as well and the team helped us with that too. We were also very impressed by the efficiency of the finance team and services dept. that showed us how the vehicle operates. Would definitely recommend dealing with Edmonton BMW!
After a run around with a different dealership I called ask about used inventory at Edmonton BMW.
Within 20 minutes of talking to Sham on the phone I already had my application through for the exact vehicle I was looking for.
A day later I was approved for the car, at a great price.
Briana in finance was very fast to respond and get my papers in order within a day also.
The car was in the exact condition as I was told, drives awesome, more than happy and will repeatedly return to Edmonton BMW from Calgary.
Thanks again Sham.
Thank you Edmonton BMW for making this my best vehicle (trade) experience yet!
Shout outs:
Kingsley - my salesperson. He was helpful and informative every step of the process. Bonus that he is very personable and not at all pushy. I appreciated all the video updates.
Richard - sales manager. Got us the trade in value I wanted for my X5 and sealed the deal with the winters.
Tin in finance & Chad on delivery - so helpful!
I picked up my X4 on one of the coldest days this month with my 2 young kids and they took care of what felt like everything (got my registration switched, transferred car seats and set up to have my summers delivered to my home)
EDM BMW takes great care of their customers, I highly recommend them.
Bright and airy showroom with a large number of vehicles on display. Sales people are very professional and knowledgeable as well.as no pressure. The customer lounge is nice and cozy with a good selection of beverages
I was looking to buy a compact small car for daily commuting and I'm in a comparison of Fiat 500, smart and MINI Cooper. So I walked in this morning and ask a Asian salesman named JUSTIN for a test drive of a Cooper S. It's definitely necessary to compare the steering and views etc. first before you buying a daily use car. He hesitated and and keep asking what I gonna use the car for and can I deal the car today. So I waited over half an hour for only a test drive and he seems pissed off when I looking and feeling the features of the car, all his word make me feeling that he is order me not introduce the car and I simply DON'T KNOW WHY!
After the test drive I told him I need a quote to compare the car and talk to my family and girl friend because I might not be the only one use the car. All I was asking for is I NEED time. But he seems rage and just start yelling "Is that your car or your families' car?" "You cannot even decide you want it or not?" "How can I stop you go to the Fiat dealer?" "You are buying a BMW here and that is a Dodge!" He just keep push me to buy the car or leave deposit, I have been to 10+ dealerships and tried multiple cars and NEVER been treated like this! Which car to buy is MY CHOICE. Worst experience I ever had. I'm that kind of person need to think before buying everything even a pair of shoes. You cannot imagine how I was feeling offended.
Finally he even refused to give me a printed quote. And simply said "The price is there, remember that!" LOL is the way how should a salesman treat a customer? I have been there three times before with friends buying BMWs and all the stuffs are friendly. MINI is cheaper than most of the BMWs but that's not the reason to treat your customer in a cheap way. I tried lots of 3 and 4 series from friends and did lot of research of BMWs and a M3 is always my first choice of next summer vehicle, but now the bad experience changed my mind to getting any car from there. Thanks for knocking your customer away and I will definitely not recommend any of my friends walk in this dealer until they hire well EDUCATED salesmen only.
Service Department is very disorganized and poorly managed. I purchased the Appearance Package on my new 535ix which covers windshield and door dings. Brought the car in for first service and fix a door ding and they said it could not be repaired at that time. Brought the car in for second service and again they said they couldn't fix as they didn't have the proper tools to repair. Service manager said that I should get it repaired in Red Deer where I live and send them the invoice for payment. Car is repaired and looks great however now the run around for over 6 months and still no reimbursement and also sounds like I might not get anything. I won't be dealing or servicing there again! To tell me now the appearance package only covers certain things is simply ridiculous. I was told to get the car repaired in Red Deer and they would cover it!!! I was definitely misled.
OMG I love my car and I love this dealership. I've always hated buying cars since I purchased a car from southside mitsubishi years ago (seriously, worst day of my life)... So I was really nervous about buying again. I was expecting to feel pressure, to feel rushed and to feel cheated afterwards but that is the opposite of what I got at Edmonton bmw, My salesman Peter made me feel so comfortable with my decision and made sure I was getting exactly what I wanted in a car (and an awesome deal!!!). He always made sure I understood everything and followed up to make sure everything was going well afterwards. The finance manager made everything go quickly and smoothly (I feared this part the most!). Peter also introduced me to staff and managers in other departments so that when I go back for oil changes there are already familiar faces and I don't need to feel lost and awkward. Buy a car from Peter Carol! LOVE LOVE LOVE my car!!
I've been shopping for a new car for well over a year. I visited BMW, Mini, Subaru, VW, Chevrolet, Ford, Honda, Audi, Nissan, ... in Calgary as the cars that stirred me were 135i, 128i, 235i, Mini Cooper, GTI, BRZ, WRX, WRX STi, Camaro V8, Mustang GT, Civic Si, A3, A4, 370Z... A visit to a dealership is a pain, as I noticed, as I could not really evaluate a car on my own, but was "subtly" bombarded with facts I knew all about, and was not basically let explore whether a car suits me or not. I tested a Mustang although the dealer really annoyed me. I also tested a WRX, another annoying dealer. Then I passed testing altogether as my patience was up. Terry Mah is in league on his own. I tested a 128i and 135i and the guy just let me did it on my own terms. I bought a 128i, and I do dare to admit, after a serious conversation with him. Take notice, he did not try to sell a more expensive car, but just wanted me get a car that is best fit at this moment. So if everything is all right, this is the place I will come again. First thing you notice, he knows about that BMW at least as much as you do, and then some small intricate things. That is a big plus. No silly talks about cup holders, etc. No pressure. But I bought a BMW although I had such a big feeling not to buy one. Nothing wrong with BMW, but those are flashy cars, so I was really surprised I actually bought one -because the sound of I-6 and road manners are just too seductive. And Terry let me explore those fantastic traits on my own pace. He is not the only great guy over there. Tin Nguyen is also a funny guy in the best sense. I mean, he is not "funny" in terms of trying to get you ripped off. He tells you all the facts, but does not mind sharing a good laugh. Really smart and classy, both him and Terry. The icing on the cake was finalizing terms with Briana, another RNR persona. Quick, expedient, lovely, funny- but also honest. As all of them. Really outstanding dealership. Top manager must be some genius. I highly recommend dealing with those people. If too many people in dealerships remind you of characters from "Fargo", try this dealership, really. I waited patiently for a few days to write this review as I did not want to mix my review with my car (very pleasant) experience.
I was on my way to BC from Ontario when I got a nail in my tire on my X5. I made it into Edmonton and stopped by this dealership to get my tire repaired. They graciously squeezed me in even though they were very busy. I didn't know that you can't fix this type of tire and that it would need to be replaced, and was worried about the expense, but Carmen found out that I had a warranty on my tires and got the tire covered!! I really appreciated her taking the extra steps to find this out for me and save me several hundred bucks in the middle of my road trip. It took a couple of hours to get the tire in, but I just did some work in their upstairs lounge area, and they kept bringing me bottles of water and kept checking to make sure I was comfortable. In the end, I was in and out within a few hours and they saved me a ton of money. I wish my dealership back home was this good! Thank you, Carmen!!