My sales association Harry Xu was very helpful with the whole procedure. Many thanks to Harry and his amazing team.
Because the pandemic outbreak caused a lot of models to be seriously understocked in the market. I have to thank the enthusiasm to help me search for the right model salesperson, Harry, who actually helped me find a very suitable second-hand car. The configuration and year are very in line with my requirements, very perfect Harry.
My wife left a message to Southgate Audi last night. This morning, she received a phone call from the sales guy, Harry. Harry was very enthusiastic and arranged the time for us to have a look at the car. My wife is a very careful person. Thanks to Harry's trouble shooting , he introduced the price of the car and the appointment time for her.
The type of repairs to expect from Southgate Audi!
https://youtu.be/hFj046Ij4X0
Respray that is just peeling off! It was supposed to be done right as part of the deal at Southgate collision center, but they farmed it out to CarStars
Just an update, Southgate Audi has seen my posts and at first reached out to settle. They said I had to remove my posts, I said they were the truth so they didn’t have to be removed. They offered to settle, Oh my Godbut wanted me to remove my posts. I reluctantly agreed, but said I would do so only when satisfied with the repair. They withdrew the offer and won’t repair. Meanwhile, they told Audi Canada they were resolving the matter with me as I complained to the parent company. Word to the wise to any one dealing with them: South Gate Audi collision is a first rate repair place. But be careful, as the dealership will tell you that’s where they are sending the vehicle, and then send it to carstars or equivalent for a cheap “paint over.” I made the mistake of not getting their offer of South Gate Audi collision in writing. Always get their “0ff contract” promises in writing as they will deny them later. That is my experience anyways.
I am Brian I bought a used s4, they promised repairs but did nothing after taking my money. It’s been about three months. I have asked for resolution but they demand I come in, yet they know I work out of town. I would suggest that you take any promises from southgate Audi and Danny Kwok in particular with a grain of salt. He will promise his body shop will do the repairs and then send your vehicle to carstar. Zero customer service.
Amazing service!! Amazing sales team and financial team helped me a lot with my Audi. Akram is the dealer you should stop by if you are planning to have Audi vehicle in town!!!
Akram Altabbaa helped me on my journey to finding “Little Blue”. She’s a 2016 Q3. He was very knowledgeable and goes above and beyond at Audi! He always gets me in for appointments when I ask and is super friendly. The best part about our experiences is that Akram makes us feel super comfortable. Usually experiences at dealerships are not like this and you feel pushed around and pressured. His humor is great and he always makes us laugh. 😀
Great service from Adui... The car have some problems and I come to fix. They said there will be a loaner car for me. But they did not give me one！Stupid. Great after-sales service！Messed up my plans for the day！Great and Thank you！
EDIT - Sunny - the manager at Southgate Audi reached out to me after reading this review and an email I had sent out. He worked with Audi Finance to help resolve my financing issue immediately. I sincerely appreciate the help and assistance from Sunny & Audi Finance. Only wish they had assisted sooner :) !!
Original Review -
My experience with Audi Southgate has had to be the worst experience I have had with any corporation. I have had multiple issues with this dealership and have only had my vehicle for about one month! The sales associate who sold me my vehicle, Aleah Abram, was deceivingly pleasant until the sale was processed and then turned a blind eye when I noticed a defect in my car upon pick up– she did not assist with the issue at all and refused to offer any help – to the point where her whole mannerism turned into a blaming game and she lost her cool. The manager at the time, Danny Kwok, was the only positive part of my experience – he went out of his way to help me with the issue – which was nothing small, they had to EXCHANGE my brand new vehicle because the mechanical issue was too complicated to resolve in a timely fashion. Furthermore, just recently, I realized that I was being charged by Southgate Audi for BOTH vehicles – the original and the replacement I was given. The finance manager at Southgate Audi, Kathy Lam, has been so difficult to get a hold of that this issue has not been resolved yet! I would not recommend this dealership to ANYONE. It has been such a hassle and to be frank, they’ve committed a fraud and taken money from my account that is not theirs! Being unable to contact me and discuss the issue, just further goes to show you that they really do not care!
Service from sales team was amazing. Yizu is best sales person to deal with. He went extra miles to make my experience better with recent car purchase.
*EDIT*:
Within 24 hours of me leaving this review, the business manager Sunny called me and asked me if we could have a conversation. He let me explain my side of the story, apologized multiple times, and not once tried to make excuses or blame me. He went out of his way to rectify the situation and deal with the finance question I came in with. I will leave my original review content just so others can see how much of a difference a great manager who truly cares about customer experience can make, and how a simple 15 minute phone call, an apology and offer to rectify the situation can change a 1 star review into a 5 star review.
After calling the dealership for days with no answer, I finally get an answer from a receptionist today around 5:50pm. I asked if anyone from finance would be in after 6, and the receptionist tells me that the business manager Kathy will be in until 8 pm, so I told her I would come to the dealership within 15 minutes. After I arrived, the receptionist told me that she has no idea how long it would take for me to see Kathy as she was with clients. After a 20 minute wait, I asked if I could leave my phone number and wait in the car until Kathy is ready for me so I’m not in the way, so the receptionist took my phone number and told me she’d give me a call when Kathy was ready to see me. After anther hour of waiting in the car, I call the dealership again to ask if I should just come by another day. The receptionist told me that Kathy ‘’looked for me’’ earlier, even though I was parked right in front of the dealership and left my phone number with the receptionist who told me she’d give me a call when Kathy was ready to see me. When I was finally called back inside, the receptionist told me that Kathy is on the phone again, and asked me to wait. A couple of minutes go by and the receptionist then informs me that Kathy will only have 5 minutes for me, as she was supposed to leave an hour ago. Kathy was polite in explaining that she did not have the time to sanitize her office yet, and that she needs to leave asap despite my 1+ hour wait by that point. So, with a total lack of privacy, we just stood there in front of reception where I was asked to quickly explain what I needed, like we were at a flea market and I bought a sack of potatoes from you guys, and not a Mercedes. Overall, very unprofessional, frustrating experience which definitely made me regret that I purchased my car at this dealership.
Great service and amazing deals. Kathy and Harry were very courteous & knowledgeable. Would recommend working with them to family and friends.
Wanted to express my gratitude for Ryan Eagle in parts and Southgate Audi for the service I received over the past couple months. I originally wanted to book my car in for a service and ended up having my S3 get a recall taken care of and an oil change completed under Audi Care (which I was not aware of and considerately brought to my attention by Ryan) all for free, with a nice A4 courtesy vehicle to boot. Ryan was also able to source the exact summer mats I was looking at, roof rack system, and bike carriers as a last minute request for a bike trip. These items arrived within a couple business days and were well below the MSRP. Overall, I couldn't be happier and I saved hundreds opposed to getting an equivalent Thule or Yakima system. Thanks again!
I bought my car there, Rob in sales is very approachable and I had a great experience at the service department with Norman's help.
This review is for Ryan in parts, or the Legend as I like to call him. I recently starting Dealing with Ryan because my folks needed some parts for their Q5. Ryan was able to supply them with a great deal on some oem Headlights and has personally helped me out now on my fair share of parts. Every single time I deal with him, it's fair, he is honest, he follows up and always ensures you're happy. If you're not, he is quick to figure out how to fix it. All in all, both him and the whole parts department are rockstars.
I wanted to thank Norman for the excellent service he provided yesterday. He is amazing and very polite and and I highly recommend him in the Audi service department. Always ask for Norm in the service department, and he will prove you with the best options :)
Had a great purchase experience here. Great stuff & manager, easy to deal with and they offered so many services that I wasn't even expected. My salesman Yizu is so knowledgeable that he gives answers on any technical and daily use questions. Highly recommend and worth a visit.
Being a BMW owner for 20+ years, reluctantly went to peruse the Audi models, upon the insistence of “The Boss” (Wife). The great welcome by Aleah Abram and Rob Dawes got me interested in at least being a bit more serious. Started off with the Q5 and by the end of the evening signed on a Q8 !! Aleah’s patience and honest answers to questions put to her, clenched the deal. This is something BMW is lacking at many levels. Furthermore, after signing the papers and having slept on the colour we chose (Grey) we decided we want to change it to black. We were not met with any excuses, rather, Rob and Aleah pointed out the only black Q8 Technik they had and reworked a new deal to a mutually agreed sum, once again accommodating our needs over their sale. I have been in touch with Aleah since the purchase as the MMI keeps logging out and Aleah responds straight away, despite this being a service query now and not sales. That shows the dedication to their customers. I am hoping that they have converted me to be an Audi loyal owner as of now. Thank Aleah and Rob and keep up the good work.
My husband didn’t want to put up a post but I couldn’t let the conversation we had with a gentleman in parts go unmentioned. We had called in looking for a price on a part a few days ago, we were placed on hold and then a gentleman named Levi picked up. As he was telling us the price he said “you may want to brace yourself and take a seat on the toilet...” he continued on but I don’t feel it is appropriate to post on a public site. I didn’t realize this was customer service these days, I can say I expected more from a prestigious brand. Needless to say we did not go ahead with the part.
Never knew about the certified Audi preowned program until last couple weeks. Not only can you buy a vehicle with extended warranty but it also gives you financing at 0.9 to 1.9% instead of 5.99 to 6.99% which you should know is amazing for a used vehicle. Having free car washes as well on exterior is a great perk as well!
Dealing with Southgate Audi has been a fantastic experience. My wife and I have owned several Audi's and have been dealing with Southgate since day one. Great service , very polite and knowledgeable staff. I would recommend to friends and family (especially Norman Burgess Service Advisor).
I decided to buy and its been an awesome experience from start to finish. This is a great group of people and I'm pretty sure I'll be back again and again.
Very positive experience, came in to test a very inexpensive used car and was treated with the same respect as all the 'real' audi owners. I really felt welcome.
I rarely post reviews and have never posted a negative review but thought you might like to know that you will be much better served by going to Audi North. I've had numerous challenges with Southgate but the most latest example is when I called today and was quoted $50 more for my car battery compared to Audi North. When I mentioned the massive difference in price, the parts guy gave zero f$%&s. Way to gouge people when Edmonton is the coldest it has ever been Southgate Audi!. I used to service and buy parts for my Audi here but after Audi North opened, I started calling them for prices and eventually took all my business there; despite it not being convenient for me. I am so sick and tired of feeling like I was unnecessarily being gouged by Southgate Audi's prices. How this place stays in business after Audi North opened is beyond my comprehension. Why does anybody still do business with this place when they are so obviously over priced?
Update: Jamie reached out to me and made things right. I am going to leave this review as written but I have revised the star rating to reflect that a solution was reached that was satisfactory to all parties.
I bought my vehicle used from Audi Southgate last October. My overall experience with the sales staff was very positive. I found my sales rep Courtney to be both personable and enjoyable to deal with. He followed up with me a couple days after test driving the car, answered all of my questions promptly, and was very considerate every step of the way. I'd like to stress that I do not hold him accountable for the issues I've had with the vehicle.
After only putting 3000 km of daily driving on the car it started to experience engine problems. At first I thought I must have done something wrong, but after taking it to my mechanic, they found that all eight spark plugs were completely fouled—to the point that there was no way I could have done it in the short time I had the car. In addition to this, there were several aftermarket parts malfunctioning, as well as some potentially dangerous modifications that I had not been made aware of.
This is my first car, so unfortunately I didn't have enough knowledge going in to be able to identify the possible red flags. I do believe that it was my responsibility to know what I was getting into, but I also think that first time buyer's like myself should be able to trust that the dealership did their due diligence when inspecting trade-ins. Even now, I wouldn't expect the dealership to be able to identify all of the random modifications done to a trade-in, but I would hope that they at least could have identified the more obvious surface problems during their inspections.
We had a great experience at Southgate. It was our first time dealing with them and our salesman, Justin, made they buying experience very enjoyable. We highly recommend Justin and the rest of the team at Southgate.
I bought 2019 Q7 from Southgate Audi. The sales department is very helpful. They understood my requirements and found a Q7 that I like. They proactively communicated and updated me about the status of the vehicle as it was not in their inventories, so transported from another place. They are eager to answer your questions especially the sales person. The sales person contacted me and offered any help required and sought feedback on the vehicle even after all formalities completed.
As an out of town client, it is a royal pain to take time off work to fix my car. So far I have found my Audis to be quite reliable so it's a hassle that I'm willing to deal with. However, recently the car was malfunctioning and this dealer replaced the thermostat. The appointment went fine, but a short time later the car started to have other problems = another trip to the dealer, this time to the dealer from where I bought the car. The second dealer called me to ask if I've ever had the bumper removed on this brand new car to which I replied with a no. It turns out that not only was the bumper installed without several of the clips, the sensors that control many features had not been calibrated. No parts were broken, the car was just not reassembled or calibrated properly. This is very disappointing to me, and caused a day away from work to deal with a repair job that was apparently not completely finished. I've had no problems with Southgate in the past which would give it 4 stars. This service blip drops it to 3 stars, and not getting a call back from the Service Manager suggests to me that there is no interest in improvement...which drops to 1 lonely star.
UPDATE: Despite the troubles above, this dealer eventually followed up with me, AND with the other dealer, and took responsibility for the miss. In this day and age, I find that taking responsibility is becoming rare...it makes a difference how this issue was handled. Perhaps a bit late, but the follow up was very professional. Moving back up to 3 stars.
Brought my car in for a check engine light, they have the best costumer service that I’ve ever seen from any car dealership. Chris has been helping me and he has gone above and beyond to make my experience at Southgate Audi amazing. He even went as far as giving me a ride to the dealership after hours so I could have my car for the weekend. If you need to get your car serviced make sure you ask for Chris.
My wife and I took delivery of a 2016 Macan S they had on the lot this past Friday. Our experience was incredible. Dealt with Greg throughout the process. He’s not only professional but also a very kind, patient and caring individual. We test drove the macan and enjoyed the drive! A couple days later Greg followed up and we signed papers. We had Sharon and Chris help out with the paperwork. Everything was very straight forward and streamlined. The used car was cleaned and detailed to near perfection! My wife and I are extremely happy with the service we got at Southgate Audi. We hope to deal with the crew again in the future!
I recently moved provinces and got the parts and service centre at Southgate to ship my winter wheels/tires over to my new address. They were very responsive and handled it professionally. Thanks guys!
Purchasing a vehicle from here was super straightforward and easy. Chris the finance manager was awesome and Akram the salesman was great to deal with. Very patient and thorough because I had a lot of questions and I'm not a car guy. Definitely recommend for anyone wanting to purchase a new vehicle.
This was my first time at this dealership, I was hesitant at first because it was a high end dealership. But after purchasing my vehicle from Southgate Audi I will never buy from another dealership.
Harry was fantastic to our needs and wants in a vehicle, Rob was approached our offer with respect and I know gave us the best deal possible and Chris made our whole finance process so easy! He was very personable and professional.
From the service department to the receptionist Southgate has outstanding staff.
Thank you so much!
Norman Burgess at Audi is a rockstar! Service was explained well, it was completed on time as requested and they even washed up my Q7 and S5 before dropping them back to me! There's a reason we have 2 Audis and have them both serviced at Southgate Audi. These guys really understand exceptional customer service. I don't want to leave out the professional Valet drivers. They were really pleasant and had my cars back in excellent condition. Keep it up Audi - I'll be upgrading again in the next couple years :)
Great cars and and good service and sales Department. Norman is very helpful and professional. Managment is keen on things running smoothly.
I called ahead of time and we agreed a price on a Volvo XC90 2012. This was on Monday. I live in Calgary, so I informed them that I will be coming there on Thursday. The sales rep confirmed that this would work and took my credit card and my drivers license. I thought I should double confirm 1 day prior that we are still good to meet, they sold the car and no one informed me ahead of time. If I didn't double confirm with them, I would of drove from Calgary to Edmonton for no reason and back in one day. I would not recommend this place.
I want to thank the friendly staff at Southgate Audi for their amazing customer service! Yizu Wang was very professional , helpful, kind and patient. He helped me to look up some documents I need even it was his day off ! !
I highly recommend Yizu Wang , he treats his customers from heart.
Thank you guys very much for the excellent service!
Diana & Chris
Hands down the best experience I've had purchasing a vehicle. Chris Phan and team were the difference makers in my decision to buy Audi. The service was amazing throughout the entire process. Would definitely recommend this dealership
Had a great experience with Audi Southgate. Chris, Kathy and Danny were very diligent in keep me updated with the process and progress of my vehicle. Great team they have there and great customer service.
Nothing but good things to say about Southgate Audi dealership and our car salesmen Aaron!! Every time we walk into the dealership we are always greeted with a friendly smiles from all the staff, the showroom is tidy and spotless.
I just purchased a 2019Audi Q5, this is the second car we bought Aaron, he is very professional, friendly and knowledgeable. I was cross shopping between a few vehicles and he was patient and able to answer any of my questions. Aaron was able to find vehicles that were personalized to what I wanted. Thanks to Sharon and Kathy, I received my new Q5 within 2 days of purchasing my vehicle. We already can’t wait to purchase the next car from Aaron hopefully a RS3!!
I enjoyed my experience at Southgate Audi - and I didn't even buy an Audi! Chris Phan was great, he wasn't one of those pushy salespeople, which I very much appreciated. Chris Ma was also very friendly and helped with all of my questions. It's a very professional environment and you can tell it's a bit of a higher-end dealership, but don't be intimidated by that! I would recommend checking them out for sure. I look forward to seeing them again when my vehicle needs anything (but hopefully not very often).
From the initial inquiry to the finalization of the sale i was blown away by the level of customer care at Southgate Audi. i was taken care of by Akram who was amazing from start to finish, super personable. Rob helped in finalizing the sale and it was a breeze dealing with Sharon in the finance department. Thank you for making my dream come true!
BEWARE OF USED CAR LIST PRICES ONLINE. CLASSIC BAIT AND SWITCH.
Bought a brand new 2009 4.2L V8 Q7 from this dealership and had nothing but mechanical issues with it for several years. The final service costed $5000 before we had had enough and went to Porsche. Decided to give the brand and dealership another chance again recently. We were looking for a used A4 and went online to look at some options. Found a vehicle we liked and talked to a salesmen about it over the phone. Explicitly asked whether warranty was included in the listed price and the salesmen confirmed it was. Went to the dealership the next day, test drove the car and liked it. Sit down at the desk with the salesmen to discuss price and he finally informs us about $5000 dollars worth of hidden costs on a $21,000 vehicle. The gentlemen was smug and acted as if we should have already known this. This false advertising really put us off and lost trust in the dealership and the salesmen, even though we would have been willing to pay the extra money if the hidden costs were disclosed professionally and in advance. This is highly unethical practice of bait and switch and is not expected from a reputable luxury brand like Audi. Please beware of the listed prices of used cars on their website...it is all just a tactic to get you in the door and up-sell you. Will never be returning to Southgate Audi again.
I went in with absolutely no idea what I wanted (car/SUV/new/used). Ron walked me through every possible option and was helpful and patient without being pushy. I was in to see him four times in five days. Between him and Rob in the finance department they spent hours walking me through every possible option and showed me what each would cost me and what I could/couldn't afford. I walked out of there with a Q5 and it is the most beautiful thing I have ever owned. Couldn't be happier with these guys, my new vehicle and I will definitely be back.
This is an edit to my initial review of another vehicle purchase through Brad in July 2018 to highlight our most recent purchase on May 18, 2019.
We just picked up our new vehicle and have nothing but positive things to say about our experience at Southgate Audi. We were very pleased with the service, patience and professionalism of Brad with our first vehicle that we wanted to go with him again for this one. Brad took the time to go through every detail patiently with us even though we were quite indecisive at the beginning. He carefully explained and showed us every detail and feature as well as taking the time to run through each spreadsheet and option we had available to us so we could make an informed decision. Brad always made sure we were going at a pace we were comfortable with, letting us lead the process without any feelings of pressure. Even when Brad is busy himself or having a lot of things piling on, he never made it seem we needed to hurry - the time he spends with his clients is always his priority and this is what makes Brad stand out.
Car sales can be a tricky, unpleasant experience but Brad should be an example for others to follow. We never felt pressured or rushed at any point during our interactions. For example, when showing us the style of the rims of a vehicle, rather than googling an image or trying to explain it, Brad took us out into the lot to find a vehicle with the exact type so we could see in person how it looks for a more accurate detail. Even when we initially came to test drive an A5, by the time we returned to the lot from our test drive, he had an S5 ready for us to test drive as well. Which is very nice given we were just thinking of asking to test drive that when we returned with the A5. Brad knows his clients and customizes his service entirely to fit their specific interests and needs.
The amount of work Brad put into the deal we completed was above expectations and exceeded anything we could have asked for initially. Each time we interacted with Brad, he went above and beyond with new things for us to ensure we were always satisfied and happy with the process. He took the time to always update us when needed and was always available when we needed him as well.
In the end, we couldn't have asked for any more and will definitely return to Brad and Southgate Audi for future purchases and share this with our friends and family.
What a great buying experience! Chris Phan was highly knowledgeable and low pressure. Rob Dawes and the whole team at Southgate Audi have a smooth and transparent process and know how to put a buyer at ease. I would definitely recommend them to anyone in the market for a new car.
Great experience buying from Southgate. Greg in particular was a joy. He helped me decide on the right vehicle without being pushy or rude. Ask for Greg if you want an informative and low pressure buying experience!
The Service manager and senior service advisor Norman are extremely helpful. I had some problem with my car and they tried their best to fix the problem in a very short period of time, which is way beyond my expectation. I really appreciate all of their time and effort.
Perfect place to buy Audi.... Their customer service is the key factor for our unforgettable buying experience. We were helped by Tim, his excellent customer service made me to write the review. Southgate Audi has provided honest opinion in selecting the perfect matched vehicle. He was always eager to help us in anyway he can. Highly recommend the place and to try out the perfect vehicle for you...
Had a great experience purchasing my CPO Audi Q3. I love Audi and when I found the perfect vehicle, in a color I wanted, with all the extras I wanted, I had to go take a look. I dealt with the Chris Phan in sales, and he was awesome! He wasn’t pushy and he let me take my time and answered all my questions. He worked together with the sales manager Rob Dawes to come up with a fair deal for me. I was able to get the vehicle for a great price and Rob even gave me a decent amount for my trade in vehicle, which I was very pleased with. After I was ready to purchase the vehicle, I headed off to finance. I saw Kathy Lam in finance, and she was AMAZING! She worked hard with the bank to negotiate a loan and interest rate that worked for me. She definitely went above and beyond to help me out and make sure everything was taken care of. Shout out to all the staff at Southgate Audi, you guys rock!
Had a very positive experience in our recent purchase of a sedan from this dealership. The sales team was fair and easy to work with. Thought the price negotiation went smoothly and at the end of the day, was not getting the run-around and being treated fairly. Found the parts crew to be friendly and helpful when purchasing accessories and winter wheels. The service team is also very good and unlike say, Edmonton BMW, it is not an issue to get a courtesy vehicle whatsoever here. The lifetime car washes are a nice perk.
My experience at the dealership was excellent. I had the opportunity to deal with a great service agent that was very knowledgeable. I was really happy to get my car back working so quickly.
I just finished buying a new car at Southgate Audi and it was an amazing experience overall! The Sales Manager Danny and my sales guy Brian were absolutely amazing and went above and beyond to make sure I was getting exactly what I wanted and that I was well taken care of. I would most definitely recommend this location to anyone if they're looking for excellent customer service!
Most definitely a 5 star experience.
My husband and I have been in the market for an Audi S4 for a while. (Hubby's dream car). We came by a couple years ago, went for a test drive, but the timing was all wrong in our lives.
Just recently, we went back. We had such great customer service, and we found what we wanted online so why not another visit?
On a sunny Saturday, we decided to zip on over to Southgate Audi. We were greeted promptly by salesman Ahmed. My husband told Ahmed what we were looking for, and after a few minutes, we were behind the wheel going for a test drive. In the meantime, I got my own vehicle appraised, as we were looking to make a deal. Stacy in Finance sent out my application and the ball was rolling. I made an appointment to pick up the car on Tuesday, assuming everything went through.
Long story short, I got the most energetic email bright and early on Monday morning saying that I had got my car!
Here comes Tuesday, and what a day! Inspection, done. Paperwork, done. Quick, easy, and off we went.
Super huge shout outs to Stacy and Tracy (the Finance team) and our "car guy" Ahmed. This experience was zero pressure, super positive, and fun! Everyone is just super nice, caters to what we want, and made things happen within our boundaries. Never did I feel pressured or pushed for anything. I will be back time and time again, and have been recommending Southgate Audi to everyone!
Sales Manager Danny is great to deal with, professional and very friendly. He will do what it takes to earn your business. When i purchased my 2014 RS7 from him it was a flawless transaction. Would i purchase another car from him? yes and i have moving into an 2011 R8. Service department as been great also, always having a loaner vehicle on hand never leaving me out to dry. When owning a BMW i have only gotten a loaner ONCE pretty sad. Cant say enough great things about the service i've gotten from southgate Audi. Thanks Danny and Norman !
It was a truly great buying experience. Professional, simple, no pressure. Outstanding service from Kent and Mike.